Basics
Services and conveniences
Bathroom
Parking and transportation
Accessibility and suitability
Laundry
Media and entertainment
Dining
Workspace
Things to do
Health and safety
Family friendly
General
Fitness
Pool
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The breakfast variety and quality have been praised by many guests, offering a par excellence experience.
Are there any concerns about the cleanliness of the rooms?
Some guests have mentioned concerns about the smell in the rooms and bathrooms, as well as issues with the shower and towels.
Is there free parking available at the hotel?
Yes, the hotel offers free parking, making it convenient for guests who are traveling by car.
What are the common comments about the hotel's staff?
Guests have highlighted the helpfulness and friendliness of the staff, although a few have mentioned concerns about the availability and responsiveness of the staff during late hours.
When is the best time to visit the hotel?
The high season is in January, offering a great time to experience the hotel's amenities and nearby attractions.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarisation of user hotel reviews and hotel informationSee more
They offer insights and recommendations from previous guests to help future visitors enhance their stay at the hotel.
Opt for a Room Away from Renovations
Some guests reported disturbances from renovations near their rooms, so consider requesting a room away from any ongoing renovation work.
Check Room Amenities
Ensure that the room has all the necessary amenities, as some guests mentioned issues such as lack of hot water, low water pressure in the shower, and old cigarette smells.
Consider Bringing Your Own Towels
Several guests reported issues with the availability of towels, so it might be helpful to bring your own towels for convenience.
Verify Air Conditioning Functionality
Some guests mentioned issues with the air conditioning, including loud operation and inconsistent functionality, so it's advisable to verify the air conditioning's performance upon check-in.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions such as Playacar Golf Club, Aviario Xaman Ha, and Calle Quinta Avenida for a well-rounded experience.
Plan for Language Barriers
Be prepared for potential language barriers, as some guests mentioned limited English TV options and challenges communicating with the staff in English.
Confirm Breakfast Variability
While some guests praised the breakfast, others mentioned a lack of variety, so it's advisable to confirm the breakfast options to align with your preferences.
Address Payment Concerns
Some guests reported unexpected fees and issues with the payment system, so it's advisable to clarify all payment details and potential additional charges in advance.
Coordinate Late-Night Needs
If you anticipate needing assistance late at night, it's advisable to coordinate with the staff in advance, as some guests experienced challenges reaching the front desk after hours.
Plan for Wi-Fi Reliability
Several guests mentioned issues with the Wi-Fi, so it's advisable to have alternative connectivity options if reliable internet access is essential for your stay.
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 13:00 |
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Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
City Express by Marriott Playa Del Carmen is located at Av Balamkanche Lt 4 Mza 30 Playacar Fase II in Playacar, 1.3 km from the centre of Playa del Carmen. Playacar Golf Club is the closest landmark to City Express by Marriott Playa Del Carmen.
Check-in time is 15:00 and check-out time is 13:00 at City Express by Marriott Playa Del Carmen.
Yes, City Express by Marriott Playa Del Carmen offers free Wi-Fi.
Yes, City Express by Marriott Playa Del Carmen offers free parking.
City Express by Marriott Playa Del Carmen is 19.4 km from Cozumel. City Express by Marriott Playa Del Carmen is 51.5 km from Cancun.
Yes, City Express by Marriott Playa Del Carmen has a pool on-site.
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