Book Payless hire cars in Indianapolis

Reviews for Payless in Indianapolis

Recent reviews

Traveller rating

Wonderful

4

Very Good

1

Good

1

Okay

2

Fair

1

Mediocre

0

Poor

5

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car was cleanget the car

6.0

To extend my rental it was $200 more than Budget. So I returned my rental to Indianapolis airport and took and Uber to the downtown location ($20) and picked up my next rental quickly.Reviewed 4 Jun 2023

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4.0

Our car smelled so strongly of smoke we had to drive with the windows open or we would get headaches. The car door sides and the back seat had trash in them- including a bag of trash from a restaurant that would have been easy to see if someone had glanced in. So for sure it wasn't cleaned before we got it. When we dropped the car off, there were no workers in sight so we had to just leave the keys and walk away hoping things were in order for us to check out. I wish someone had been there to wrap up the rental with us. I am nervous they are going to say it wasn't returned.Reviewed 7 Apr 2023

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2.0

Very long wait at counter. Payless/Avis only had one person at counter for over 25 customers. The wait was in excess of 45 minutes. Car was not clean, needed maintenance and was fairly old for rental car.Reviewed 21 Nov 2022

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2.0

Went to pick up our rental, not even 2 hrs after having it all dash lights come on and it says malfunction, so my husband was at work and I went to take it back the guy was rude as ever talking about well he need to be here even though I had the contract and him on speakerphone while I’m at the counter. So then I have to go back up there again the next day for them to tell me they have no cars they had to upgrade the class so I went from a full size sedan to a Toyota 4Runner but what they seemed to have left out was that is be charged double my rental agreement daily.. very upsetReviewed 10 Jul 2022

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8.0

There was a long wait for car pick-up. More staff was needed.Reviewed 10 May 2022

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2.0

The price was twice what I thought it was when booked trough carrentals.com and the Truck was dirty, including pizza crust from the last customer, also the sticker on the License plate said 6-21 which appeared to be 6 months out of date. Other than that it was great.Reviewed 27 Dec 2021

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10.0

Quick and easy. Let me change the name on the reservation last minute. Quick and fast pick up and drop off. Overall positive experience.Reviewed 11 Dec 2021

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7.9

Everything was great except for having to wait nearly an hour in line to get to the rental desk (not enough employees):Reviewed 21 Sep 2021

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1.9

I was not able to pick up the car. 1.5 hour wait to pick the car up and then had to wait for cars to be returned. Filing a better business bureau complaint as the contract was not filfilledReviewed 18 Aug 2021

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5.9

Long check-in line. Facility smelled like a bathroom. Expensive rental for limited service. Payless is the wrong name for this company.Reviewed 16 Aug 2021

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1.9

They said they ran out of cars and couldn’t help me and I had to go to another rental company that took the time to help find a car for me.Reviewed 14 Aug 2021

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10.0

Associates were both very professional and courteous picking up and stopping off. Only thing that should be addressed is there needs to be more people available for picking up. We arrived and there was a long line with only two associates working. During that time, one of the associates took lunch and the line only free longer.Reviewed 30 Jul 2021

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• What is the most popular car hire from Payless in Indianapolis?

  Economy (Class Economy Car or similar) is the most frequently booked car hire type from Payless in Indianapolis.

• How many car hire locations does Payless have in Indianapolis?

  Payless has 1 hire location in Indianapolis. Take a look at our Payless hire location map to find the best car hire near you.

• Does Payless have a car hire location at the airport: Indianapolis airport (IND)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Indianapolis airport (IND)?

  Yes