Guest reviews
Overall rating
6.6
Good
Based on 2,934 reviews
Cleanliness
6.2
Comfort
6.4
Pickup/dropoff
5.7
Value for money
6.2
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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4.0
Communication is key
Pros: The customer service reps for the pick-up and return locations were very kind and helpful.
Cons: Payless allowed me to reserve a car but didn't tell me that their shuttle wasn't working. I waited for 30 minutes before attempting to get a new car rental with Avis and noticed the sign regarding Payless customers speaking with Avis reps for car rental info. Then they didn't have the car I wanted and I had to drive a Jeep Wrangler in a storm. I will not rent from Payless again.
review from
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6.8
Pros: Staff was friendly and helpful
Cons: Car wash not washed or vacuumed prior to my pick up. It had bird poop on hood, windshield, and other places.
review from
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5.2
Pros: The person at the Washington Street pick up location was very nice and helpful. We also really appreciated the friendliness and helpfulness of the shuttle driver.
Cons: We were traveling as a family of four with a young child, an infant, and lots of gear. They sent us to pick up the car at a location far from the airport, but when we got there, the staff couldn’t understand why we had been sent there and told us we should have gotten the car at the airport.
review from
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4.0
Pros: Pick up was a mess...got the car a little early and they charged us an entire extra day...after we called to make sure that wasnt the case before we picked it up. And. We even dropped it back off early too.
review from
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7.2
Cons: Arrived at 10pm. No one at desk. Drag our luggage to garage. Guy out there says go back to Payless desk. No one there. Finally a stranger tells us Payless is a subsidiary of Avis- no one at Avis desk. Then find out it is alao A subsidiary of Dollar so they eventually helped us- took an hour !
review from
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2.0
Cons: The woman at the counter told me I could not rent the car because her computer told her I had a rental that was still open with Budget. I called Budet they said no I didn’t, they spoke with her but to no avail, so I was unable to rent. The entire experience was terrible.
review from
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8.0
Decent for price
Pros: Great value for the price paid. It was less to rent a car than take an Uber ! Shuttle service to the airport was quick and easy
Cons: Long wait time in the building to check in and out. Need more reps.
review from
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3.6
The didn't actually have a car available
Pros: Nothing
Cons: I made an online reservation only to show up and be told they didn't have any car available for me. They just said that very matter-of-factly and didn't care or try to assist me. Not much more than, "There's no car for you, go back out the door you came in."
review from
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2.0
Pros: Car was okay
Cons: Took too long for the agent to help me. She was very rude and told the customer before me that a car with some warning lights on was okay to drive.
review from
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10.0
Pros: Staff was very helpful and there was no wait.
review from
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8.0
Service
Pros: It was quick check out. The car was clean and the gal was courteous.
Cons: Waiting on a shuttle because they only had one to take us back to the airport since their one shuttle had just left. Inside facility is dirty and extremely tired.
review from
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2.0
Very very poor no car available for pick up
Cons: No car available when I have reached to pick up my rented car.unlimited mileage fees in there company policy.
review from
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6.8
Pros: Staff was friendly and helpful
Cons: Car wash not washed or vacuumed prior to my pick up. It had bird poop on hood, windshield, and other places.
review from
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7.2
Cons: Arrived at 10pm. No one at desk. Drag our luggage to garage. Guy out there says go back to Payless desk. No one there. Finally a stranger tells us Payless is a subsidiary of Avis- no one at Avis desk. Then find out it is alao A subsidiary of Dollar so they eventually helped us- took an hour !
review from
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8.0
Decent for price
Pros: Great value for the price paid. It was less to rent a car than take an Uber ! Shuttle service to the airport was quick and easy
Cons: Long wait time in the building to check in and out. Need more reps.
review from
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8.0
Service
Pros: It was quick check out. The car was clean and the gal was courteous.
Cons: Waiting on a shuttle because they only had one to take us back to the airport since their one shuttle had just left. Inside facility is dirty and extremely tired.
review from
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4.0
Communication is key
Pros: The customer service reps for the pick-up and return locations were very kind and helpful.
Cons: Payless allowed me to reserve a car but didn't tell me that their shuttle wasn't working. I waited for 30 minutes before attempting to get a new car rental with Avis and noticed the sign regarding Payless customers speaking with Avis reps for car rental info. Then they didn't have the car I wanted and I had to drive a Jeep Wrangler in a storm. I will not rent from Payless again.
review from
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5.2
Pros: The person at the Washington Street pick up location was very nice and helpful. We also really appreciated the friendliness and helpfulness of the shuttle driver.
Cons: We were traveling as a family of four with a young child, an infant, and lots of gear. They sent us to pick up the car at a location far from the airport, but when we got there, the staff couldn’t understand why we had been sent there and told us we should have gotten the car at the airport.
review from
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4.0
Pros: Pick up was a mess...got the car a little early and they charged us an entire extra day...after we called to make sure that wasnt the case before we picked it up. And. We even dropped it back off early too.
review from
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2.0
Cons: The woman at the counter told me I could not rent the car because her computer told her I had a rental that was still open with Budget. I called Budet they said no I didn’t, they spoke with her but to no avail, so I was unable to rent. The entire experience was terrible.
review from
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3.6
The didn't actually have a car available
Pros: Nothing
Cons: I made an online reservation only to show up and be told they didn't have any car available for me. They just said that very matter-of-factly and didn't care or try to assist me. Not much more than, "There's no car for you, go back out the door you came in."
review from
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2.0
Pros: Car was okay
Cons: Took too long for the agent to help me. She was very rude and told the customer before me that a car with some warning lights on was okay to drive.
review from
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2.0
Very very poor no car available for pick up
Cons: No car available when I have reached to pick up my rented car.unlimited mileage fees in there company policy.
review from
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Where can I find Payless hire cars in Indianapolis?
7800 Col H Weir Cook Memorial, Payless car rentals
Address
7800 Col H Weir Cook MemorialPhone
+1 317 777 7337FAQs about hiring a car from Payless in Indianapolis
What is the most popular car hire from Payless in Indianapolis?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Payless in Indianapolis.
How many car hire locations does Payless have in Indianapolis?
Payless has 2 car hire locations in Indianapolis. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Indianapolis Airport (IND)?
Yes
Does Payless offer shuttle or airport pick-up services from Indianapolis Airport (IND)?
Yes