Book Payless car hires in Indianapolis

Communication is key

Pros: The customer service reps for the pick-up and return locations were very kind and helpful.

Cons: Payless allowed me to reserve a car but didn't tell me that their shuttle wasn't working. I waited for 30 minutes before attempting to get a new car rental with Avis and noticed the sign regarding Payless customers speaking with Avis reps for car rental info. Then they didn't have the car I wanted and I had to drive a Jeep Wrangler in a storm. I will not rent from Payless again.

Pros: The person at the Washington Street pick up location was very nice and helpful. We also really appreciated the friendliness and helpfulness of the shuttle driver.

Cons: We were traveling as a family of four with a young child, an infant, and lots of gear. They sent us to pick up the car at a location far from the airport, but when we got there, the staff couldn’t understand why we had been sent there and told us we should have gotten the car at the airport.

Pros: Pick up was a mess...got the car a little early and they charged us an entire extra day...after we called to make sure that wasnt the case before we picked it up. And. We even dropped it back off early too.

Cons: The woman at the counter told me I could not rent the car because her computer told her I had a rental that was still open with Budget. I called Budet they said no I didn’t, they spoke with her but to no avail, so I was unable to rent. The entire experience was terrible.

The didn't actually have a car available

Pros: Nothing

Cons: I made an online reservation only to show up and be told they didn't have any car available for me. They just said that very matter-of-factly and didn't care or try to assist me. Not much more than, "There's no car for you, go back out the door you came in."

Pros: Car was okay

Cons: Took too long for the agent to help me. She was very rude and told the customer before me that a car with some warning lights on was okay to drive.