Guest reviews
Overall rating
8.5
Excellent
Based on 382 reviews
Cleanliness
8.6
Comfort
8.6
Pick-up/Drop-off
8.4
Value for money
8.3
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Pros
"Staff was friendly and informative"
(in 3572 reviews)
"Great car - thank you!"
(in 5305 reviews)
""Great Staff, easy pickup dropoff.""
(in 2248 reviews)
Cons
"They had no cars available."
(in 4241 reviews)
"Car was not clean inside."
(in 4134 reviews)
"Difficult to pick up cars."
(in 4202 reviews)
Recent reviews
Traveller rating
122
32
33
8
13
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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10.0
Pros: Pick up and drop off were both super easy.
Cons: I only wish the location was closer to my house. No big deal, though!
review from
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10.0
Pros: The staff was friendly. They didn't have what I requested so I got a free upgrade. Return was seamless and quick.
Cons: The pick-up explanation felt a bit rushed. He was throwing a lot of add-ons and numbers at me and I didn't really get a chance to process everything. The insurance I bought before pick-up was not through Enterprise. Theirs is different. That needs to made more clear.
review from
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6.0
Cons: The check oil light came on in the very expensive premium SUV I rented. I had to exit and stop at a gas station to check the oil. The oil was not even touching the full tube. It took two quarts of oil at $10 to make it right. Not a big deal, but a minor inconvenience. I thought Enterprise would simply reimburse me the $20 and make it right - they didn’t! A very pretty move... We were told by the represent that the only the store manager could make that call and he would call us to discuss. They never did. Terrible customer service a real shame to lose a customer over $20...
review from
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9.6
Pros: Great service
Cons: A little pricey for upgrade
review from
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4.4
Cons: Enterprise did not have reservation in their system even though reservation showed confirmed through kyak
review from
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3.6
Pros: Pick up was ridiculous then got stuck in a compact car even though we was okay with upgrading. Car was very dirty on the outside. Drop of was way easier of course. And the insurance don't waste your time buying it on kayak because they tell you it doesn't actually cover anything. Just ridiculous
Cons: Communication of details
review from
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10.0
Pros: Staff was very friendly and helpful. Drop off was very fast and friendly.
review from
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2.8
Cons: Pick up took forever. Car had hardly any gas in it when I picked it up. When I asked if I could drop off at airport you said you’d charge me $100 drop fee. I offered to pay $50 as a compromise but you said no way. Will not ever use enterprise again.
review from
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10.0
Pros: everything was smooth and quick
Cons: none
review from
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4.4
Pros: Easy process
Cons: The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.
review from
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4.8
Pros: Easy process
Cons: The first rental I picked up started overheating 20 minutes after leaving the lot, I had to return the car after being told to go to a different enterprise to swap the car, no one had one available so I still had to return to the original site to swap out the car. Very time consuming.
review from
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5.2
Pros: Staff was friendly
Cons: Not being charged Bc the facility is closed and u can’t return your vehicle.
review from
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