Indianapolis Car Hire

1 location in Indianapolis

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National reviews

Car hire locations

National

Locations in Indianapolis

7801 Col H Weir Cook Mem Dr

+1 833 315 5898

All National reviews

National reviews in Indianapolis

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

credit card

pick up and drop

car was clean

car available

great car

great service

car was great

great experience

friendly staff

car insurance

great price

drop off the car

10.0

Pros: The same

Reviewed Oct 2017

review from
10.0

Nice car

Pros: The car's condition is awesome

Reviewed Jul 2017

review from
10.0

Would recommend National

Pros: They provided me an upgrade without me asking. I originally had ordered a full-size car and they upgraded me to an SUV...love it! I had to double check with the service rep because I couldn't believe it.

Reviewed Feb 2016

review from
6.0

Not cleaned well. Nice Checkin.

Pros: The person who helped me check back in was energetic and kind. I felt welcomed.

Cons: Not cleaned well. The inside windshield looked as if it had been wiped with a dirty cloth. I had to clean it myself. I did not get to choose my car and got stuck with a mid-size when I ordered a full size.

Reviewed Jan 2016

review from
10.0

Pros: Loved driving this car!

Reviewed Oct 2015

review from

10.0

Pros: The same

Reviewed Oct 2017

review from
10.0

Nice car

Pros: The car's condition is awesome

Reviewed Jul 2017

review from
10.0

Would recommend National

Pros: They provided me an upgrade without me asking. I originally had ordered a full-size car and they upgraded me to an SUV...love it! I had to double check with the service rep because I couldn't believe it.

Reviewed Feb 2016

review from
10.0

Pros: Loved driving this car!

Reviewed Oct 2015

review from

6.0

Not cleaned well. Nice Checkin.

Pros: The person who helped me check back in was energetic and kind. I felt welcomed.

Cons: Not cleaned well. The inside windshield looked as if it had been wiped with a dirty cloth. I had to clean it myself. I did not get to choose my car and got stuck with a mid-size when I ordered a full size.

Reviewed Jan 2016

review from

Rated no. 2

Payless

5.5 Okay (196 reviews)

1 location in Indianapolis

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Payless reviews

Car hire locations

Payless

Locations in Indianapolis

7800 Col H Weir Cook Memorial

+1 317 777 7337

Overall

5.2
Cleanliness

5.6
Comfort

5.9
Pickup/dropoff

5.0
Value for money

5.6

Recent reviews

8.0 Excellent

18 Oct 2015

Excellent staff. Efficient 8-min shuttle.

Pros: 1. Off-airport location needs GPS guidance. 2. Towing not included.

Cons: Great staff. Good value.

2.0 Mediocre

21 Oct 2015

Pros: Nothing

Cons: I am very upset because they did not have a car when I arrived, and when I had previously tried to contact them because my flight was delayed no one picked up. I had to rent from a different place for significantly more. I would never rent through them or kayak again as a result.

4.0 Okay

2 Nov 2015

Bargain Basement (Basement is the operative word)

Pros: I liked the low price that I booked for a 6-day rental. Also, the shuttle was relatively modern, clean, and comfortable.

Cons: Signage at the airport was inadequate. I had to ask a competitor how to find the shuttle to the offsite lot.j The distance to the lot from the airport is not insignificant. The lot is located in a run-down section, surrounded by a hurricane fence, and has as its office a junky old portable trailer. Not too nice. The staff seem unable to keep up with returns and new customers. Wait times for shuttle pick up as well as for checking out a car seemed long. After waiting 15 minutes or so to get to the counter, there was no option in full size vehicles when I was picking up my car. Only a '14 Impala (old style). I detest the old style Chevy Impala because I prefer to drive something comfortable, well made, and at least a little fun. The new style is great. The old Impala is none of those things. The only other option offered was a Kia Soul. So I took the Impala. However, when I got in it reeked of cigarette smoke. It also looked like it had been wrecked and repaired (poor panel fit, evidence of repaint). I had also noticed that I had been overcharged by $98. So I went back in and requested something else (which they did not argue about). They offered to clean up a recently returned Altima (a much better drive) and they fixed the overcharge on the contract. This car was in at least as rough of shape with evidence of rear-ending another vehicle (pinch points with rust near the headlight corners), not to mention the finish looked like it had been driven through a series of barbed wire fences. The wheel covers were chipped and cracked. The interior was filthy and the interior windshield and window glass was disgusting. These are all apparently very used vehicles (35,000 - 45,000 miles) with hard miles on them. So I guess the old adage "you get what you pay for" stands. Very disappointing, though.

3.6 Mediocre

25 Apr 2016

Go anywhere else

Pros: The car was clean

Cons: Not in the airport terminal as advertised on kayak. Had to take a 15 min shuttle to the car pick up. Employee didn't go over hidden costs, I signed for waiving of insurance and road side assistance, or so I thought Price, with hidden costs, was double the quoted price on kayak. When I mentioned it to them, they pulled out the form I signed and said are these your initials, they were but that was not what I was told when I initialed that item. Complete rip off. I spent the amount of money on an economy car that I could of on a mid sized car at a reputable car dealer for a day. I don't recommend this place at all

10.0 Excellent

23 Sep 2016

Pros: The shuttle was timely and courteous. The time it took to rent the car was very quick. The car was better than expected and all of the staff were very kind

Cons: It was quite a ways from the airport but there is a 24 hour shuttle so it was convenient still

10.0 Excellent

16 Nov 2016

Pros: Easy pick up and return. Even though the rental place was off-site, it was relatively easy to get to the shuttle station and the shuttle bus ran quickly from the rental place back to the airport.

2.0 Mediocre

29 Mar 2017

Pros: nothing

Cons: The vehicle had transmission problems, kept sticking in gear, hard shifting. Service was rude. Charged me almost triple the kayak price, with fees. Will never use payless again

6.0 Good

15 Aug 2017

Pros: Rental price was reasonable compared to the big companies.

Cons: Car had two gallons of gasoline in it when we picked it up. Slow service at pickup.

2.8 Mediocre

22 Sep 2017

Stinky car, dumpy location

Pros: Not much

Cons: Car had been smoked in recently and clerk tried to tell me it was cleaning spray. Wreaked of cigarette smoke. Claimed I would have to wait hours to switch. I reserved/paid for a much larger car but they gave me a compact. Place was a dump, office super messy, surroundings had tons of trash, blacktop completely broken. Will NEVER use them again.

2.0 Mediocre

1 Oct 2017

Worst experience ever.

Pros: It took an hour to pick up the car. Price was inflated for the service, bad value. It also took an hour just to drop off the car. I almost missed my flight. This place is also not in the airport as advertised.

Cons: There is absolutely nothing I liked about this experience. Never again!

Rated no. 3

Enterprise

8.3 Excellent (78 reviews)

18 locations in Indianapolis

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Enterprise reviews

Car hire locations

Enterprise

Locations in Indianapolis

1202 East Stop 12 Road

+1 317 881 3774

143 E Market St

+1 317 635 4340

1704 N Shadeland Ave

+1 317 359 3235

3115 West 16th Street

+1 317 632 2214

3901 S East St Ste B

+1 317 780 4433

4140 E 96th St

+1 317 975 2944

4310 E 96th St

+1 317 848 9344

4601 N Keystone Ave

+1 317 259 0000

4630 E 96th St

+1 317 805 4430

5110 Lafayette Road

+1 317 299 0711

6280 N College Ave

+1 317 352 2966

6602 E Washington Street

+1 317 352 0991

7101 W Washington St

+1 317 243 8988

7510 E 88th Pl

+1 317 913 6768

7801 Col H Weir Cook Mem Dr

+1 833 315 5897

7801 Pendleton Pike

+1 317 549 9822

8345 Michigan Rd

+1 317 872 1034

9405 Whitley Dr

+1 317 571 7999

Overall

8.1
Cleanliness

8.4
Comfort

8.3
Pickup/dropoff

8.4
Value for money

8.1

Recent reviews

8.0 Excellent

23 Jul 2016

Excellent service

Pros: The staff at both locations was awesome. Pick-up and drop off were excellent. They were quick,efficient, and kind, offering water when we picked up the car on a super hot day. It was a great overall experience.

Cons: The car smelled like cigarettes, but covered up with a cleaning smell. The car only had 13, 000 miles on it, but it really lacked any pick-up. I guess that's what you can expect with an economy car. Overall it was a good experience and I would go with Enterprise again.

10.0 Excellent

29 Oct 2016

Excellent and Friendly service

Pros: Staff was super friendly and efficient.

10.0 Excellent

26 Aug 2016

Pros: People, car, and service excellent

Cons: There was initial cofusion regarding my reservation with enterprise...or was it national ? It got resolved, but could have been smoother

10.0 Excellent

30 Sep 2016

Pros: It was a nice and clean vehicle which made the trip seem more enjoyable!

8.0 Excellent

10 Oct 2016

Call and confirm and print coupons

Pros: They gave us an awesome car at a great price and threw in the gas in the car and satellite radio. However they didn't just give me the upgrade for free even though I'm fairly certain they had no other car ready to give us.

Cons: I had planned to pick it up at 8am Friday. I called to confirm the details of my reservation and they informed me that They do not allow pickups before 10am. I ended up paying a little more to get it the day before. I also inquired about a deal I received via email and they did not give it to me bc I didn't print it out.

10.0 Excellent

11 Oct 2016

Pros: Great Service, good price

Cons: Everything was perfect

10.0 Excellent

17 Oct 2016

Great Value and Service

Pros: Excellent check-in process and value for the rental vehicle. Enterprise has a good operating philosophy and principles.

10.0 Excellent

1 Nov 2016

Excellent experience

Pros: I incorrectly made our reservations online for NON airport pickup, but when we went to pick up our car at the airport, the young man was very gracious and helpful in switching our car to airport pick up and drop off. Same good price as I'd gotten online. They gave us the choice of a sedan or a small SUV, which we appreciated. We took the Ford Escape, and it was great. Very convenient pick up and drop off right at the airport. No shuttle necessary.

6.8 Good

11 Nov 2016

Very Upset with KYAK, Not ENTERPRISE

Pros: Enterprise employees at the Indianapolis Airport were very helpful in helping me with renting a car (w/no record of a reservation handled through KYAK).

Cons: After arriving @ the Indianapolis Airport ENTERPRISE, I was really frustrated to learn that they had no record of my car rental through KYAK. I had made a copy of my car rental (through KYAK) booking/confirmation agreement - I was amazed to learn that my KYAK car rental had been booked an ENTERPRISE office in some distant city /suburb around INDIANAPOLIS that none of us were familiar with. That is why the rate agreed upon during my KYAK reservation was at least $100 cheaper than the IND Airport price. I will not use KYAK for future reservations.

6.0 Good

22 Nov 2016

Paid for roadside assistance and didn't get it.

Pros: The van was nice and clean. We fit comfortably and it drove nice.

Cons: We paid extra for roadside assistance and when we hit a coyote no one came and they made us drove over 200 miles to get a replacement to not have a suitable replacement. Not happy with enterprise at all.

Rated no. 4

Alamo

8.2 Excellent (65 reviews)

1 location in Indianapolis

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Alamo reviews

Car hire locations

Alamo

Locations in Indianapolis

7801 Colonel H. Weir Cook Memo

+1 833 315 5899

Overall

8.0
Cleanliness

8.7
Comfort

8.2
Pickup/dropoff

8.2
Value for money

7.8

Recent reviews

10.0 Excellent

11 Aug 2018

Easy drop off

Pros: Very quick, no issues

2.0 Mediocre

18 Jul 2016

Pros: the quoted rates were increased when I got to the Alamo check-out counter in Indianapolis..

8.8 Excellent

12 Aug 2016

Worth it for the price

Cons: Check engine light was on. Out of other vehicles.

10.0 Excellent

9 Oct 2016

Friendly customer service

Pros: At the end of rental, after a long journey, it is great to have friendly garage staff.

8.0 Excellent

18 Oct 2016

Cons: car check engine light was on

9.6 Excellent

22 Oct 2016

Cons: The I side the consul in the back seet of the car needed to be cleaned out

2.0 Mediocre

30 Oct 2016

Pros: Nothing

Cons: My reservation was cancelled because Alamo would not put me in my paid for mid size car. Instead, I was publicly ridiculed by the staff (mike manager) and told "if I want to rent at alamo again, you will have to apologize for calling the guy at desk rude". Terrible service, rude staff. No stars on this reservation.

9.6 Excellent

13 Nov 2016

Pros: People were great to work with, great rate!

Cons: The car itself was pretty standard and the ride wasn't as smooth as my car but the rateam was great.

10.0 Excellent

30 Dec 2016

10 out of 10 again

Pros: Returned in Indianapolis even easier than renting. Will look to rent from Alamo again!

9.6 Excellent

9 Jan 2017

Really great

Pros: Everything was smooth, the car was spacious for it's small outward size and it ran great and got fantastic fuel economy.

Cons: Endless pitches by the check-in machine trying to add hundreds of dollars to our rental $20 at a time. It was like trying to cancel cable.

Rated no. 5

Thrifty

7.5 Good (44 reviews)

1 location in Indianapolis

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Thrifty reviews

Car hire locations

Thrifty

Locations in Indianapolis

7801 Col H Weir Cook Mem Dr

+1 877 283 0898

Overall

7.4
Cleanliness

8.0
Comfort

7.5
Pickup/dropoff

7.3
Value for money

7.6

Recent reviews

10.0 Excellent

17 Dec 2017

Great Rental

Pros: Quick

Cons: Nothing

8.4 Excellent

16 Oct 2015

IND Thrifty

Pros: Great check in service. The manager at this location was able to correct a $250 overcharge from the Schiller Park location and was very helpful.

10.0 Excellent

20 Oct 2015

Pros: Good service. Car was nice

2.0 Mediocre

28 Dec 2016

Thrifty treats its customers with distrust.

Pros: Thrifty isn't a rental you want, almost all of my experience was negative. Sometimes you shouldn't sort by price and pick the lowest.

10.0 Excellent

13 Mar 2017

Very good all around

Pros: Quick service, employees very nice and helpful. Great value

10.0 Excellent

22 Mar 2017

Pros: Easy airport location and access. Responsive staff.

9.6 Excellent

27 Mar 2017

Pros: Overall good experience and value.

Cons: Because I forgot to change my arrival time on the reservation, the agent told me they didn't have my car and said he really shouldn't rent me a car. Aren't there better ways to inform customers of policies other than threats?

8.0 Excellent

8 Apr 2017

Thrifty car rental

Pros: Check-in, pick-up, and check-out were all smooth with little to no wait time.

8.0 Excellent

30 Apr 2017

Dodge Journey in Indianapolis

Pros: IND is an extremely easy airport to rent from and drop of to.

Cons: The Dodge Journey feels like a second tier rental. Even the 2017 model lacked automatic lift gate and rearview camera. Thrifty should sell off this inventory and go with a cheaper and still nicer SUV or crossover.

9.6 Excellent

10 May 2017

Pros: Customer service at both airports fantastic!!

Rated no. 6

Dollar

7.1 Good (38 reviews)

1 location in Indianapolis

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Dollar reviews

Car hire locations

Dollar

Locations in Indianapolis

7801 Col H Weir Cook Mem Dr

+1 866 434 2226

Overall

6.5
Cleanliness

7.7
Comfort

7.6
Pickup/dropoff

6.9
Value for money

6.7

Recent reviews

10.0 Excellent

5 Feb 2018

Efficient , clean.

Pros: Everything was great on my trip, the car was clean.

10.0 Excellent

6 Nov 2015

Pros: Easy to get to, easy to get out of, easy to get back to.

Cons: Nothing.

8.8 Excellent

10 Oct 2016

Little more expensive

Pros: Great minivan and fearures. Great staff all around.

Cons: I had to upgrade to fit all of my family and things in because the suv i rented did not really fit 5 people and 3 luggage bags. That douvled the price.

10.0 Excellent

31 Oct 2016

Pros: This is the second time this month that I have rented a car from Dollar at its IND location. The check-in process was quick; the lot attendant was helpful--exchanging the designated car for one that was better--and helping to adjust seat. The return process was equally efficient.

Cons: No complaints!

8.8 Excellent

6 Nov 2016

Great and car to match!

Pros: I enjoyed the easy, fast and straightforward pickup/dropoff. Service agents were friendly yet professional and for 40 days i got a good value for a good car.

5.2 Okay

30 Nov 2016

Rude counter agent

Pros: Got the car quickly as expected.

Cons: Agent claimed that they couldn't honor the reservation because of unavailability of car. After pressing a bit, one car magically showed up and we got the rental car. The agent at the counter was rude when I asked him to repeat the directions to the car.

6.8 Good

16 Dec 2016

Cons: The price that I was charged at Dollar was double the quoted price on KAYAK

10.0 Excellent

11 Feb 2017

Dollar Rental goes off without a Hitch

Pros: Said what you had and had what you said! Seamless counter interaction, provided options and returned quickly. Thank you.

6.0 Good

17 Feb 2017

Cons: I didn't like that when I went to pick up the car I was told the insurance I had bought with the car would not be a legitimate form of coverage. So I had to purchase insurance at the Dollar rental kiosk which cost me more money. I think if your company needs to be in agreement of what is sold with their rental cars.

7.2 Good

22 Feb 2017

Pros: Ease of pick-up and drop-off. Very clean vehicle and friendly staff.

Cons: The car, granted I rented an economy car - KIA RIO, was not very high quality.

Rated no. 7

Budget

7.0 Good (48 reviews)

10 locations in Indianapolis

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Budget reviews

Car hire locations

Budget

Locations in Indianapolis

11725 Pendleton Pike

+1 317 823 0863

2702 North Shadeland Avenue

+1 317 375 8038

33 North Capitol Avenue

+1 317 955 7579

3905 West 96th Street

+1 317 471 8041

4555 North Keystone Avenue

+1 317 543 1356

4809 West 38th Street

+1 317 298 4502

6463 East 82nd Street

+1 317 913 1879

7515 East Washington Street

+1 317 352 0342

7800 Col H Weir Cook Memorial

+1 317 260 5820

8225 West Washington Street

+1 317 789 8740

Overall

7.1
Cleanliness

7.1
Comfort

7.3
Pickup/dropoff

6.9
Value for money

6.9

Recent reviews

10.0 Excellent

6 Nov 2017

Great car, service and price

Pros: Car was clean and well maintained. The service was very fast at the counter on pickup and the drop off was even quicker. The overall price was very competitive and we had a good experience with Budget on this trip.

10.0 Excellent

27 Dec 2018

Pros: Easy of drop off

6.0 Good

13 Oct 2015

Smelly car. Not cleaned properly. Needed exchange

Pros: Large car. Was able to exchange at a local office. Staff was polite.

Cons: Smelly car - cigarette smell was not properly removed . Not cleaned properly. Moldy coffee container was found in car.

2.0 Mediocre

19 Nov 2015

Cons: I book car 20 days in advance to make sure I have car but when I went to pick up car they didn't have car on spot so I told them to find somewhere else they refuse to do that .it was very inconvenience for me and my kids . I have to call cab to go around which cost me a lot .now u decide is that Wright thing to do

9.2 Excellent

2 Jul 2016

Pros: Ease of drop-off

6.8 Good

23 Aug 2016

Unclear cost to rent

Pros: Cleanliness is good. Quick check in and out.

Cons: Strong smell in the car, I had to leave the windows open for 2 hours before the smell was gone. Booked the car for 6 days for a project. Asked the lady if I can return the car early for less cost if project finishes early. She said yes. Returned it on day 4. Total amount charged was just $15 lower than the quoted bill. The receipt said there was a minimum charge, which I was not told of at the time of check in.

10.0 Excellent

30 Aug 2016

Pros: Everything went smooth. Easy pick up and drop off. Staff did an excellent job.

2.0 Mediocre

9 Sep 2016

Cons: Poor. I was charged twice.

9.2 Excellent

9 Sep 2016

Good value

Pros: Car was clean, ready and fueled when I arrived. Great fuel economy and great price. Turning the car in was a total breeze and made getting to the airport expedient.

Cons: Spent way too long at the counter trying to pick up the vehicle. Reservations need a separate counter or clerk so that the lines don't get held up by other customers. And the upselling is a little unnecessary.

9.2 Excellent

1 Dec 2016

Pros: Most stuff

Cons: Tires were more worn than I am used to on a rental car. But maybe it was due to have them changed or, at least, rotated after my rental and I just caught the last uses of the tire.

Rated no. 8

Hertz

6.1 Good (53 reviews)

2 locations in Indianapolis

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Hertz reviews

Car hire locations

Hertz

Locations in Indianapolis

1321 N Shadeland Ave

+1 317 353 2173

7800 Col H Weir Cook Mem Dr

+1 317 405 6363

Overall

5.6
Cleanliness

6.6
Comfort

6.5
Pickup/dropoff

5.7
Value for money

6.0

Recent reviews

3.6 Mediocre

13 Oct 2015

Pros: Clean car.

Cons: Hertz is WAY overpriced. I will NEVER rent from them again. They cut costs by not employing enough costumer service reps to attend to customers for check out. Time is money, and I do not have the time to wait 2 hrs after I get to an airport for an overpriced rental. They don't flex their pricing and you can generally expect to pay over 25% additional costs in fees and taxes (not included in the agreed costs). My bill was $280 and I paid $382 with no added insurance... over $100 in taxes & fees! Overall: UNSATISFACTORY.

6.8 Good

30 Oct 2015

Cons: Not very well marked where Hertz is when you drop off at the Indy airport.

6.0 Good

31 Oct 2016

Smokey

Pros: Good gas mileage

Cons: Smelled like smoke, filmy windows

10.0 Excellent

14 Nov 2016

Very Happy

Pros: It was all very smooth. Pick up easy and not too time consuming, drop off the same way. Evweyone was very polite and helpful.

9.2 Excellent

12 Mar 2017

Pros: The return was very easy

Cons: Location

7.2 Good

24 Mar 2017

Pros: Check in was quick and efficient. Car was clean.

Cons: There was no at drop off point. Had to walk to both to figure out check out process. Car ride was a little rough.

10.0 Excellent

5 Apr 2017

Very streamline and efficient

Pros: In and out super quick

10.0 Excellent

21 May 2017

Great

Pros: Conveniently located at the airport

Cons: Conveniently located at the airport

3.2 Mediocre

23 May 2017

Worst Car Rental Experience Ever!

Pros: Not much -very disappointing I was happy it didn't break down; the counter rep was nice.

Cons: Where do I start? 1. Beat up car 2. Tires were to the wear tread line 3. Was told this is all we have due to a special event 4. Outside of the car beat-up not what I paid for to have to ride in a beat up vehicle. 5. Not worth the $200 for the five days I needed it 6. Inside of car was dusty - more than normal 7. Overall Hertz I was very disappointed - but it did run

10.0 Excellent

31 May 2017

Excellent experience

Pros: Quick and easy to pick up

Rated no. 9

Avis

7.7 Good (8 reviews)

8 locations in Indianapolis

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Avis reviews

Car hire locations

Avis

Locations in Indianapolis

11725 Pendleton Pike

+1 317 823 2632

33 North Capitol Avenue

+1 317 236 1987

3905 West 96th Street, Suite 500

+1 317 872 7780

4555 North Keystone Avenue

+1 317 541 0514

6463 East 82nd Street

+1 317 842 7765

7515 East Washington Street

+1 317 358 8101

7800 Colonel H. Weir Cook Memorial Drive

+1 317 244 3307

8225 West Washington Street

+1 317 789 8734

Overall

6.8
Cleanliness

8.8
Comfort

8.3
Pickup/dropoff

7.5
Value for money

7.3

Recent reviews

8.0 Excellent

23 Oct 2016

Cons: I was upgraded when I picked up and never told I till the vehicle was returned.

10.0 Excellent

30 Dec 2016

Pros: The all wheel drive on my rental was extremely helpful as I traveled through a winter storm of rain and sleet!

10.0 Excellent

24 May 2017

Cons: don't care for a jeep compass

7.6 Good

5 Jul 2017

Not available when expected

Pros: When we were finally able to get the vehicle we had originally booked, it was clean, beautiful and more than we could hope for. We booked a premium SUV-Suburban and it came equipped with a dual DVD system, leather, trailer hitch, etc and was perfect for our trip with a family of 7 to Denver for a softball tournament.

Cons: We were supposed to pick the vehicle up at 12. Upon arrival, they didn't have it and tried to give us a mini-van. Keep in mind, we are picking this up at an airport. He had someone drop him off, waited in line for 30 minutes and they didn't have the vehicle. later that day, they called and said they weren't sure they would get it in, and offered us a Tahoe. We needed the extra space in the back, and this isn't what we had booked. We declined, and called all other rental places to see if they happened to have a premium SUV available-there were none. Finally-they called around 4:30pm to let us know that it was available. If it weren't for this incident in getting the car, we would have said excellent. As far as the desk help-they couldn't have cared less that we were inconvenienced.

5.6 Okay

31 Mar 2018

Wrong vehicle

Cons: Reservation for a minivan turned into an SUV. The staff said that the 6 people + luggage would fit just fine. As we suspected, they did not. Our long planned one-way week-long road trip was ruined by Avis.

10.0 Excellent

3 Apr 2018

Excellent

Pros: Very efficient.

Cons: Nothing

5.2 Okay

7 May 2018

Dirty van!

Pros: The Indianapolis airport rental car experience is always easy. No bus, no shuttle, no hassle. It's arguably the best big airport rental car experience in the country.

Cons: We rented an Avis 12-person passenger van. It was filthy and had two major dents on the outside. I was embarrassed to put my guests in this van and was told I had no alternative van to choose from. For the price ($500+) for three days, I was extremely disappointed. Avis is better than this.

5.2 Okay

20 Jul 2019

Pros: The car was great but they didn’t give it to me at my quoted price. I had to call customer service and am still trying to fix it.

Cons: Horrible pickup experience!Waited an hour past my reso for the ONE worker to clean a car for the renter ahead of me, rent it to them, check in another group who just wanted to extend their rent, then go back to the garage &clean/vacuum the car I would be renting! Again, she was the ONLY PESON THERE!

Rated no. 10

Ace

7.5 Good (4 reviews)

1 location in Indianapolis

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Ace reviews

Car hire locations

Ace

Locations in Indianapolis

8639 West Washington Street

+1 317 399 5247

Overall

7.5
Cleanliness

7.5
Comfort

7.5
Pickup/dropoff

7.5
Value for money

7.5

Recent reviews

10.0 Excellent

30 Apr 2018

Pros: When my rental got broken into, the staff assisted me with utmost professionalism. The drop-off at a local hotel was awkward, but went off without a hitch.

8.0 Excellent

3 Sep 2018

Pros: Remote access to doors

Cons: No USB port in the Dodge Caravan

2.0 Mediocre

19 Mar 2019

Pros: Nothing.

Cons: My confirmation was overbooked and canceled, so that when I showed up at the airport, I no longer had a reservation. No phone call, or email, or any firm of communication. I ended up paying overdoubke my reserved price. Thanks!

10.0 Excellent

14 Jul 2019

Cons: Honestly, nothing. The people were very friendly and thorough. The guy even gave us a free soda bc their soda machine was out of Coke. We were very satisfied with our experience.

Airport Van

2 locations in Indianapolis

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Car hire locations

Airport Van

Locations in Indianapolis

2160, South Lynhurst Drive

8639 West Washington St.

+1 877 826 4680

Sixt

2 locations in Indianapolis

╳

Car hire locations

Sixt

Locations in Indianapolis

2360 Distributors Dr.

+1 317 853 3922

3230 E. 96th Street

+1 317 688 6121

Sunnycars

2 locations in Indianapolis

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Car hire locations

Sunnycars

Locations in Indianapolis

6100 West Raymond

7801 Colonel H. Weir Cook Memorial Drive

Avr

1 location in Indianapolis