Indianapolis Car Hire

Cons: They didn't honor my reservation. Why do you even offer them as an option???

Debit card and insurance problems

Pros: The staff there was very friendly and had the patience to explain the whole policy of Hertz.

Cons: The website did not tell me the fact that Hertz does not accept Debit card for car rental. Moreover, I had bought the insurance on the website (Allianz Global Assistance), but the staff in Hertz told me that they do not accept other insurances except their own insurance program. Therefore, I had to use my credit card to buy a new insurance and then canceled my the insurances I had bought on the website by phone. The whole process was very annoying.

Wrong location and no car.

Cons: I booked a rental for the airport, but they didn't have it when I showed up. Apparently, they were oversold, so they rerouted my reservation to a location 15 miles from the airport. Unfortunate, but I needed a car and there wasn't another available from another company. So I took a Lyft to the other location, only to be told that he had given my car away, because I was more than 30 minutes past my pickup time. This despite the location change, and that I was picking up my car 33 minutes after my pickup time. He did happen to have another of the same car, but for some reason this one required an upgrade charge and mandatory "optional" insurance, even though I provided proof of my own insurance. Bottom line, it cost me over an hour and more than double the price I reserved.

Poor Job by Hertz and Kayak

Cons: Per the rental agreement the car was to be picked up at 12:00. We arrived at 12:00 to get the car and the Hertz facility was closed. They had closed at 12:00. Doors were locked and no one was inside. So we contacted Hertz to find another location. Hertz offered no resolution to the problem. Their reason was that because we had used an outside booking agency (Kayak) we would have to go through them. Kayak told us we would have to go through Hertz. We where to be leaving for vacation that afternoon and had no time for these games. So we had to use a different agency. We had to get a car from Enterprise. Contacted Hertz for a refund. We then got the run around about how we needed to be refunded by Kayak. Contacted Kayak and they told us we needed to get refunded by Hertz. After multiple phone calls we where finally refunded our money. Horrible customer service and because we had to rent a car from another rental agency last minute the price for the car was double what we had planned on spending.

Pick up was 45 min away from Airport

Pros: The car was good & reliable. The staff was nice

Cons: I dad to pick up my rental 45 min away from the Airport so I had to spend $52.00 for taxi . The website indicated if I wanted to rent a car for my trip & I said yes of course coming from out of town but the system had me pick up the car 45 min away . I had plans & it was very inconvenient to have to pay & go out my way to pick up my car

WRONG PICK UP LOCATION!

Pros: Once I found the car, it was nice.

Cons: I asked for pick up location to be at Indianapolis Airport and it ended up being 30 miles (and $30 uber ride) away! Didn't realize it until the agent at the airport Hertz desk told me! And she told me that she's been seeing the same situation all day! Plus another $64 so I could drop the car off at the airport! Ya, really sucked! I figured if I put the airport as the pick up location, that's what I would get! Nope not with these guys. Probably should have rented straight from Hertz!