Pick-up location | Indianapolis |
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Hire locations | 49 |
Airport locations | 15 |
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One location in Indianapolis
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6.0 Okay
May 2021
Pros:
Drop off was easyCons:
Did not have car requested. Daily charge was more than reservation.10.0 Wonderful
May 2021
Pros:
We were able to upgrade for the same price.Cons:
NA2.0 Poor
Mar 2021
Cons:
Car was dirty, smoked in 3/4 tank of gas and the smart screen kept shutting off randomly (Nissan Armada)8.0 Very Good
Jul 2020
Pros:
The pick-up area was severely understaffed, but the guys who were there were extra courteous and worked hard to help me quickly.Cons:
It seemed the guy at the front desk didn't know what kind of van I would be offered. I don't know why the actual rental make/model has to be a mystery right up to the point of getting the keys. Also, the pick-up area was way understaffed.10.0 Wonderful
Jul 2020
Pros:
When they didn't have the car we requested they have us something better at a lower cost!Cons:
They didn't check over the vehicle and document scratches.10.0 Wonderful
Dec 2019
Pros:
Check in and check out was super easy, staff was friendlyCons:
Not gouging car rental prices to almost triple on holidays18 locations in Indianapolis
Locations in Indianapolis
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2.0 Poor
May 2021
Cons:
Explain in the website that a credit card is required even tho it said debit cards6.0 Okay
May 2021
Pros:
car was ok. Location service was unusual. First time asked to provide insurance proof(did not have). Settled for name and coverages. Also first time that I had to agree to a $200 advance deposit. Why?Cons:
Check in was ok, although not very professional. Return was a big disappointment. Placed was closed(Sunday) however nobody told us they would be closed. Took a while to read a sign that said to drop keys on side of building. Walked around until we found drop. Had planned to have staff order us a cab, but no one there. search online for a taxi took four phone calls. Next day (Monday) I get a call from Jackie that they did not find the keys. I told her I had dropped them as instructed and she said they were not in the drop. She said she would look for them. It is now 3pm and I have not heard back.10.0 Wonderful
Feb 2021
Pros:
Pick up and drop off were both super easy.Cons:
I only wish the location was closer to my house. No big deal, though!10.0 Wonderful
Jan 2021
Pros:
The staff was friendly. They didn't have what I requested so I got a free upgrade. Return was seamless and quick.Cons:
The pick-up explanation felt a bit rushed. He was throwing a lot of add-ons and numbers at me and I didn't really get a chance to process everything. The insurance I bought before pick-up was not through Enterprise. Theirs is different. That needs to made more clear.2.0 Poor
Dec 2020
Cons:
The check oil light came on in the very expensive premium SUV I rented. I had to exit and stop at a gas station to check the oil. The oil was not even touching the full tube. It took two quarts of oil at $10 to make it right. Not a big deal, but a minor inconvenience. I thought Enterprise would simply reimburse me the $20 and make it right - they didn’t! A very pretty move... We were told by the represent that the only the store manager could make that call and he would call us to discuss. They never did. Terrible customer service a real shame to lose a customer over $20...4.4 Mediocre
Nov 2020
Cons:
Enterprise did not have reservation in their system even though reservation showed confirmed through kyakOne location in Indianapolis
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2.0 Poor
Apr 2021
Pros:
Nothing you stole my moneyCons:
Not stealing $177.008.0 Very Good
Apr 2021
Cons:
Windshield wipers were worn out and I had to replace the battery in my key fob.2.0 Poor
Nov 2020
Pros:
Staff not helpful-no one was there when I dropped off the car. I couldn’t get a receipt and they charged me $65 and given that I already paid Kayak, I don’t know why I was billed.Cons:
Communication10.0 Wonderful
Nov 2020
Pros:
The staff at the Dollar Rental in Queens were very friendly.Cons:
I noticed that the car had not been cleaned.2.8 Poor
Oct 2020
Pros:
NothingCons:
The flight to the airport was shorter than the line to pick up the car.8.8 Very Good
May 2020
Cons:
No one was manning the exit area to leave. Same for car return. The button on key fob for the trunk did not work.One location in Indianapolis
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2.0 Poor
Apr 2021
Cons:
Had to wait 30 minutes in line. The clerk looked for my reservation on Hertz instead of Thrifty. The did t tell me the car was in the Hertz parking lot instead of Thrifty. Will never rent with them again.10.0 Wonderful
Mar 2021
Cons:
Need an additional person at rental counter, She was very efficient, but one is not enough for 3 rental agencies.2.0 Poor
Dec 2021
Cons:
That when i rent the car it was not the car that i rent and i have to pay more for a bigger7.2 Good
Oct 2020
Cons:
The airport pick up was confusing2.0 Poor
Sep 2020
Cons:
I reserved through you guys and got my receipt for 171.00. I was charged 1086.009.6 Wonderful
Sep 2020
Pros:
Easy and friendlyCons:
More agents on duty9 locations in Indianapolis
Locations in Indianapolis
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4.0 Mediocre
Oct 2022
2.0 Poor
Aug 2022
1.9 Poor
Jul 2021
8.0 Very Good
May 2021
Pros:
There is a national shortage of rental cars, even so, the staff was friendly. The car I requested was not available, but the replacement worked out even better and they honored the same price.4.0 Mediocre
Apr 2021
Pros:
drop off easyCons:
there was one guy checking us in there was a line of 15 people guy was slow a lady showed up she was much faster at getting people done.6.0 Okay
Apr 2021
Cons:
The car smelled like smoke and I went back to the counter to exchange it but they had a long line and I couldnt wait. It game me a headache every time I drove it. I know Budget has a fine for smoking should be a deterrent but make sure that the Budget employees who clean and check-in/out the car aren’t making it smell like smoke. A headache is miserable and was not appreciated especially for the steep price. Other than the smell, the car was very clean as fas as vacuuming, etc.One location in Indianapolis
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10.0 Wonderful
May 2021
Pros:
Staff, vehicle, ease of pick up/drop offCons:
Price and fees6.0 Okay
Apr 2021
Pros:
We had to wait in a long line to pick up the car because there were only 2 people at the check out counter but other than that no problem.4.4 Mediocre
Jul 2020
Pros:
Staff was great Pickup and drop off was easyCons:
The car was extremely dirty. It seemed as if it was not washed or cleaned for the past couple rentals. The car was damaged in various areas. The car should be decommissioned until it gets fixed.10.0 Wonderful
Jun 2020
Pros:
Great...courteous, convenient, quality Jeep provided! Great experience!Cons:
No problems!10.0 Wonderful
Sep 2019
Pros:
yes, all went great and will for sure do it againCons:
nothing6.8 Okay
Jul 2019
Pros:
Staff was friendly and helpfulCons:
Car wash not washed or vacuumed prior to my pick up. It had bird poop on hood, windshield, and other places.2 locations in Indianapolis
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2.0 Poor
Oct 2022
10.0 Wonderful
Jun 2022
10.0 Wonderful
Jan 2022
10.0 Wonderful
Jan 2022
6.0 Okay
Nov 2021
8.0 Very Good
Nov 2021
7 locations in Indianapolis
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6.0 Okay
May 2021
Cons:
Car was damaged and in rough shape.8.0 Very Good
Oct 2020
Cons:
Was 2 yrs ago. Don't remember.2.0 Poor
Oct 2020
Cons:
They cancelled 3 days before4.4 Mediocre
Aug 2020
Cons:
Avis tried to sell me on almost $1K worth of car insurance despite purchasing with Allianz via Kayak. They said they didn't see I had any coverage - I had an email saying otherwise. Extremely confusing and terrifying not understanding if I was covered or not. There was also only 1 person and a giant line started forming (it was 4pm...seem like a high traffic time so felt odd), so I didn't feel like I could even take a moment to better understand what I was paying for and waiving because I was with the ONLY person available. I was also sent to the wrong space number. And I wasn't told how to open the trunk of the car, which sounds stupid, but this one was hidden under one of the backlights (??? horrible design) so I stood at the car for 20 minutes pushing random areas of the trunk like a moron trying to open it. This is the 2nd terrible experience I've had with both Avis and Kayak. Last time ever - others beware. Check out other rental dealers8.0 Very Good
Mar 2020
Pros:
Pick up and drop off was easy.Cons:
Cleanliness of car upon pick up.8.0 Very Good
Jan 2020
Pros:
The car itself was a wonderful ride.Cons:
The pick up was a nightmare and it was all over me using a debit card. The first person I spoke to refused to help me because I didn't have a Major credit card even though it stated online you can use a debit card with a return flight. Finally, after an hour a nice lady helped me and got me out the door with my car.2 locations in Indianapolis
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4.0 Mediocre
Sep 2022
8.0 Very Good
Apr 2021
Pros:
No staff at the counter when we arrived, a card said to use the kiosk and no kiosk to be seen. When we brought the car back there was no staff around and this was at 4:30 PM.Cons:
Get anybody to be at your place of business or close down. And by the way we noticed that there was a big plug in the right rear tire. That is very dangerous in my opinion, and no spare along with no staff.2.0 Poor
Apr 2021
Pros:
Staff was friendly getting the rental and something happened to their computer. Claimed my reservation was flagged and they wouldn’t be able to rent to me for the night.Cons:
I rent from sixt regularly. There was no code or reason for the reservation being flagged. The agent couldn’t explain why.6.0 Okay
Feb 2021
Pros:
No issues with staff friendlinessCons:
They didn’t do the walk around the vehicle when I took it out and since I was in a hurry with lots of luggage, I forgot to do it. They just handed me the keys at the desk and pointed where the car is. But they walked around when I brought it back and claimed that a pebble off the street has chipped the paint off the hood.8.0 Very Good
Nov 2020
Pros:
Our flight was changed to a later flight and SIXT was to be closed at that time. When I called ahead the agent went out of her way to set up a rental with Alamo, who would be available. She was so diligent, that I did not mind for the disruption. They earn big points for follow through in making sure we were taken care of.Cons:
We would have liked to have rented from SIXT...2.8 Poor
Nov 2020
Pros:
There was no one at the desk. Walked out to the garage instead of the person helping me they sent me back inside. Moreover I didn’t get the size car I requested and the car has low tire pressure and need and oil change. Because we kept getting notifications on the dash.One location in Indianapolis
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1.9 Poor
Sep 2021
10.0 Wonderful
Aug 2021
2 locations in Indianapolis
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10.0 Wonderful
Apr 2017
Pros:
Great price, very nice and clean new dodge caravan, and quick/easy pickup.6.4 Okay
Oct 2016
Pros:
Price was good until I realized I had to pay extra for multiple drivers.Cons:
I specificallly asked for a smoke free van and it was not. Smelled horrible3.6 Poor
Oct 2016
Pros:
The price was reasonableCons:
You get what you pay for. The van did not have a TV, power doors, the rear windows did not let down, and no rear back up camera. The staff was also unkind.8.0 Very Good
Sep 2016
Pros:
The friendly service.Cons:
Wasn't told the office was closing early the day of my return. The time of pickup should've been the time I got possession of the van, which made ! my return 15 minutes early.10.0 Wonderful
Aug 2016
Pros:
Nice people, easy process. We were renting a van for a road trip and they let us our car there for a week while we took our trip in the rental. It's close to where the airport used to be, not so much to where the airport is now, but we weren't flying into town so that didn't bother us any.10.0 Wonderful
Jun 2016
Pros:
I liked the price, unlimited mileage, easy access to location near airportCons:
I would have preferred a 15 passenger van with room for luggage behind the last row of seats, the back seat.2 locations in Indianapolis
One location in Indianapolis
Locations in Indianapolis
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One location in Indianapolis
Locations in Indianapolis
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Most popular car type | Economy |
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