Indianapolis Car Hire

Cons: Great staff. Good value.

Cons: I am very upset because they did not have a car when I arrived, and when I had previously tried to contact them because my flight was delayed no one picked up. I had to rent from a different place for significantly more. I would never rent through them or kayak again as a result.

Cons: Signage at the airport was inadequate. I had to ask a competitor how to find the shuttle to the offsite lot.j The distance to the lot from the airport is not insignificant. The lot is located in a run-down section, surrounded by a hurricane fence, and has as its office a junky old portable trailer. Not too nice. The staff seem unable to keep up with returns and new customers. Wait times for shuttle pick up as well as for checking out a car seemed long. After waiting 15 minutes or so to get to the counter, there was no option in full size vehicles when I was picking up my car. Only a '14 Impala (old style). I detest the old style Chevy Impala because I prefer to drive something comfortable, well made, and at least a little fun. The new style is great. The old Impala is none of those things. The only other option offered was a Kia Soul. So I took the Impala. However, when I got in it reeked of cigarette smoke. It also looked like it had been wrecked and repaired (poor panel fit, evidence of repaint). I had also noticed that I had been overcharged by $98. So I went back in and requested something else (which they did not argue about). They offered to clean up a recently returned Altima (a much better drive) and they fixed the overcharge on the contract. This car was in at least as rough of shape with evidence of rear-ending another vehicle (pinch points with rust near the headlight corners), not to mention the finish looked like it had been driven through a series of barbed wire fences. The wheel covers were chipped and cracked. The interior was filthy and the interior windshield and window glass was disgusting. These are all apparently very used vehicles (35,000 - 45,000 miles) with hard miles on them. So I guess the old adage "you get what you pay for" stands. Very disappointing, though.

Cons: Not in the airport terminal as advertised on kayak. Had to take a 15 min shuttle to the car pick up. Employee didn't go over hidden costs, I signed for waiving of insurance and road side assistance, or so I thought Price, with hidden costs, was double the quoted price on kayak. When I mentioned it to them, they pulled out the form I signed and said are these your initials, they were but that was not what I was told when I initialed that item. Complete rip off. I spent the amount of money on an economy car that I could of on a mid sized car at a reputable car dealer for a day. I don't recommend this place at all

Cons: It was quite a ways from the airport but there is a 24 hour shuttle so it was convenient still

Cons: The vehicle had transmission problems, kept sticking in gear, hard shifting. Service was rude. Charged me almost triple the kayak price, with fees. Will never use payless again

Cons: This office attempts to add extra fees for "roadside assistance" and a full tank of gas that can significantly increase the base rate that you reserve online. Waits at pickup and dropoff are long; each customer interaction takes much longer than it should, because of these deceptive practices. Buyer beware!

Cons: I booked on Kayak easily. I had plane delays and was not able to get to Payless until 6pm when on Kayak they said pick up was noon. I did not see anywhere that there was a dead line to pick up or my booking would be canceled. I understand it was later than usual but I did not think to call. I was more concerned with getting flights and missing my connections because of airline delays. I am stuck with no car if I decline and go back to airport to rent another car at a higher rate. I feel I was shafted by Payless

Cons: The car smelled like cigarettes, but covered up with a cleaning smell. The car only had 13, 000 miles on it, but it really lacked any pick-up. I guess that's what you can expect with an economy car. Overall it was a good experience and I would go with Enterprise again.

Cons: There was initial cofusion regarding my reservation with enterprise...or was it national ? It got resolved, but could have been smoother

Cons: I had planned to pick it up at 8am Friday. I called to confirm the details of my reservation and they informed me that They do not allow pickups before 10am. I ended up paying a little more to get it the day before. I also inquired about a deal I received via email and they did not give it to me bc I didn't print it out.

Cons: Everything was perfect

Cons: After arriving @ the Indianapolis Airport ENTERPRISE, I was really frustrated to learn that they had no record of my car rental through KYAK. I had made a copy of my car rental (through KYAK) booking/confirmation agreement - I was amazed to learn that my KYAK car rental had been booked an ENTERPRISE office in some distant city /suburb around INDIANAPOLIS that none of us were familiar with. That is why the rate agreed upon during my KYAK reservation was at least $100 cheaper than the IND Airport price. I will not use KYAK for future reservations.

Cons: We paid extra for roadside assistance and when we hit a coyote no one came and they made us drove over 200 miles to get a replacement to not have a suitable replacement. Not happy with enterprise at all.

Cons: Check engine light was on. Out of other vehicles.

Cons: car check engine light was on

Cons: The I side the consul in the back seet of the car needed to be cleaned out

Cons: My reservation was cancelled because Alamo would not put me in my paid for mid size car. Instead, I was publicly ridiculed by the staff (mike manager) and told "if I want to rent at alamo again, you will have to apologize for calling the guy at desk rude". Terrible service, rude staff. No stars on this reservation.

Cons: The car itself was pretty standard and the ride wasn't as smooth as my car but the rateam was great.

Cons: Endless pitches by the check-in machine trying to add hundreds of dollars to our rental $20 at a time. It was like trying to cancel cable.

Cons: When I arrived at the Car Center in Indianapolis it wasn't immediately evident what I should do. There was no "Alamo" attendant at the desk and I had to stand there a few minutes before another attendant came over and showed me how to use the kiosk. The checkout took forever but I did finally get my car.

Cons: Smelly car - cigarette smell was not properly removed . Not cleaned properly. Moldy coffee container was found in car.

Cons: I book car 20 days in advance to make sure I have car but when I went to pick up car they didn't have car on spot so I told them to find somewhere else they refuse to do that .it was very inconvenience for me and my kids . I have to call cab to go around which cost me a lot .now u decide is that Wright thing to do

Cons: Strong smell in the car, I had to leave the windows open for 2 hours before the smell was gone. Booked the car for 6 days for a project. Asked the lady if I can return the car early for less cost if project finishes early. She said yes. Returned it on day 4. Total amount charged was just $15 lower than the quoted bill. The receipt said there was a minimum charge, which I was not told of at the time of check in.

Cons: Poor. I was charged twice.

Cons: Spent way too long at the counter trying to pick up the vehicle. Reservations need a separate counter or clerk so that the lines don't get held up by other customers. And the upselling is a little unnecessary.

Cons: Tires were more worn than I am used to on a rental car. But maybe it was due to have them changed or, at least, rotated after my rental and I just caught the last uses of the tire.

Cons: Car was not noticeably very dirty but in the console between the seats was a contract from the last renter and in the glove box a contract from the renter before that. In the CD player was a John Mellencamp CD. Guess that was just a welcome to Indiana.

Cons: Hertz is WAY overpriced. I will NEVER rent from them again. They cut costs by not employing enough costumer service reps to attend to customers for check out. Time is money, and I do not have the time to wait 2 hrs after I get to an airport for an overpriced rental. They don't flex their pricing and you can generally expect to pay over 25% additional costs in fees and taxes (not included in the agreed costs). My bill was $280 and I paid $382 with no added insurance... over $100 in taxes & fees! Overall: UNSATISFACTORY.

Cons: Not very well marked where Hertz is when you drop off at the Indy airport.

Cons: Smelled like smoke, filmy windows

Cons: Location

Cons: There was no at drop off point. Had to walk to both to figure out check out process. Car ride was a little rough.

Cons: Conveniently located at the airport

Cons: Where do I start? 1. Beat up car 2. Tires were to the wear tread line 3. Was told this is all we have due to a special event 4. Outside of the car beat-up not what I paid for to have to ride in a beat up vehicle. 5. Not worth the $200 for the five days I needed it 6. Inside of car was dusty - more than normal 7. Overall Hertz I was very disappointed - but it did run

Cons: Nothing.

Cons: I had to upgrade to fit all of my family and things in because the suv i rented did not really fit 5 people and 3 luggage bags. That douvled the price.

Cons: No complaints!

Cons: Agent claimed that they couldn't honor the reservation because of unavailability of car. After pressing a bit, one car magically showed up and we got the rental car. The agent at the counter was rude when I asked him to repeat the directions to the car.

Cons: The price that I was charged at Dollar was double the quoted price on KAYAK

Cons: I didn't like that when I went to pick up the car I was told the insurance I had bought with the car would not be a legitimate form of coverage. So I had to purchase insurance at the Dollar rental kiosk which cost me more money. I think if your company needs to be in agreement of what is sold with their rental cars.

Cons: The car, granted I rented an economy car - KIA RIO, was not very high quality.

Cons: Inside of car was not vacuumed and inside windshield was very dirty, making it difficult to see. It was a rainy weekend and the windshield wipers were in very poor shape.

Cons: Because I forgot to change my arrival time on the reservation, the agent told me they didn't have my car and said he really shouldn't rent me a car. Aren't there better ways to inform customers of policies other than threats?

Cons: The Dodge Journey feels like a second tier rental. Even the 2017 model lacked automatic lift gate and rearview camera. Thrifty should sell off this inventory and go with a cheaper and still nicer SUV or crossover.

Cons: Picked up from Indianapolis Int'l. The original vehicle I was assigned had already been rented, so I was sent on a wild goose chase to pick it up. I had to return to the kiosk and was given another vehicle.

Cons: I was upgraded when I picked up and never told I till the vehicle was returned.

Cons: don't care for a jeep compass

Cons: We were supposed to pick the vehicle up at 12. Upon arrival, they didn't have it and tried to give us a mini-van. Keep in mind, we are picking this up at an airport. He had someone drop him off, waited in line for 30 minutes and they didn't have the vehicle. later that day, they called and said they weren't sure they would get it in, and offered us a Tahoe. We needed the extra space in the back, and this isn't what we had booked. We declined, and called all other rental places to see if they happened to have a premium SUV available-there were none. Finally-they called around 4:30pm to let us know that it was available. If it weren't for this incident in getting the car, we would have said excellent. As far as the desk help-they couldn't have cared less that we were inconvenienced.