Guest reviews
Overall rating
8.7
Excellent
Based on 224 reviews
Cleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
8.7
Value for money
8.6
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Pros
""Easy drop off, friendly service.""
(in 1963 reviews)
"Staff friendly & very helpful."
(in 2020 reviews)
"reliable flexible good customer service."
(in 556 reviews)
Cons
"I didn’t even get the car."
(in 2541 reviews)
"You don't accept debit cards"
(in 2455 reviews)
Recent reviews
Traveller rating
54
10
9
6
5
Find reviews that mention:
customer service
car was clean
great car
pick up and drop
friendly staff
quick and easy
great price
great service
great experience
picked up the car
car available
return the car
great value
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4.4
Cons: Car was dirty, smoked in 3/4 tank of gas and the smart screen kept shutting off randomly (Nissan Armada)
review from
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8.0
Pros: The pick-up area was severely understaffed, but the guys who were there were extra courteous and worked hard to help me quickly.
Cons: It seemed the guy at the front desk didn't know what kind of van I would be offered. I don't know why the actual rental make/model has to be a mystery right up to the point of getting the keys. Also, the pick-up area was way understaffed.
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10.0
Pros: When they didn't have the car we requested they have us something better at a lower cost!
Cons: They didn't check over the vehicle and document scratches.
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10.0
Pros: Check in and check out was super easy, staff was friendly
Cons: Not gouging car rental prices to almost triple on holidays
review from
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10.0
Pros: Helpful staff
review from
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9.6
Pros: Easy pick up and drop off, Great staff
Cons: Worst part was the cars seats weren't the most comfortable but that isn't their fault
review from
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2.8
Pros: Not much
Cons: I added two child car seats to my reservation and somehow that made the cost go from $250 to $350. The car seats were crummy and they made me install them myself. The front desk was understaffed so it took me a long time to get my car. The minivan seat didn't go back far enough so I was crammed in.
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10.0
Pros: Pick up process and the ability to choose the vehicle I wanted.
Cons: N/A
review from
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10.0
Pros: Very easy pick up and drop off. The people working at Indianapolis Airport were very nice from start to finish!
review from
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10.0
Pros: Location for rental at airport. Cars close by smooth returns.
Cons: All went well
review from
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10.0
Pros: Clean car, easy drop off
Cons: I asked for a small car but got an SUV. I don't like SUVs. No one at the counter at 2 am.
review from
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9.6
Pros: Pickup/dropoff was easy and hassle free
review from
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FAQs about renting a car from Alamo in Indianapolis
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