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6.0
The wait to get a car was extremely long. Once we got the car, got the car seats and kids loaded wenheaded to the check out. We thought we were on our way, when we get to the drive out, we were told that we could not rent the vehicle because it had a recall. We then had to get another car, but the keys had to be found before we could unload the original car, our bags, kids and car seats. By the time we were done this process added another 30 or more minutes to or ability to drive out.Reviewed 16 May 2023
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4.0
The pick-up in Dallas was horrendous! The line was about 10-12 deep when we started standing in it. There was only one person at the desk and about 1.5 hours later we were able to pick up the car. There should have been at least 2 persons working the desk! Due to the delay in getting the car, we missed the family dinner that we were in Dallas to enjoy! I'll never rent another car without registering for a quick pick-up/fly through!Reviewed 15 May 2023
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6.0
Waited over an hour in line to pick up vehicle.Reviewed 10 May 2023
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10.0
It was really good experience No issues picking up the.car and no issues with the car. Over all great experienceReviewed 24 Apr 2023
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6.0
Con: Check in process was very slow; long line and only 3 employees. Car was uncomfortable to drive - not a good pick for a short person. Pro: Staff member I worked with was able to answer my questions effectively.Reviewed 18 Apr 2023
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4.0
Completely unaware of a 80.00 charge for returning a rental car early. The truck smelled like a wet dog inside and was so dirty. I will not ever return to this place again.Reviewed 18 Apr 2023
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2.0
Took my money. Assigned my car to wrong dates. I never received confirmation. I tried canceling to get my money back. No response. Terrible customer service lost trust in the use of internet services.Reviewed 21 Mar 2023
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10.0
no complaints. easy pick up and drop off..Reviewed 22 Feb 2023
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6.0
Arrived there and they didn't have the mid sized car I asked for. Then they told me they could get me a dirty car from the back. I had to take cause I was late getting on the roadReviewed 15 Feb 2023
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2.0
I left my drill and tools in the back of the car and they never called me back about my suppliesReviewed 25 Jan 2023
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2.0
Rental company didn’t give me a car with fictional reason.Reviewed 6 Nov 2022
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6.0
There was address in email. There are no sign of Payless anywhere. No parking for drop off. My friend dropped me off and parked somewhere nearby and then I searched for 15min to find the payless- Looks like its operated inside HERTZ or so.Reviewed 5 Oct 2022
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