Pros: Staff was friendly and the vehicle ran well.
Cons: Be prepared for a $250 security deposit, which MUST be on the same card as the rental amount. This definitely threw a bit of a wrench into our plans, but luckily we were able to make it work.
Cons: First time renting from here. I still think the check out process is too long especially if you fill out paperwork before hand. But otherwise, it was a good experience and would rent from them again.
Pros: Very adequate
Cons: My flight was delayed. When I arrived there was no one at the counter as it was closed. Had to stay the night near the airport and get the car the next day. Was still charged for the day I did not have it on top of having to pay for a hotel.
Pros: The GM, who was opening the counter when I rented, was fun, professional, and kind. She was helping the crew get cars checked in while also handling reservations. She was great and the entire rental experience was pleasant
Pros: Car was perfect. However the Desk service was horrible.
Cons: Surprised last minute with request for insurance. Also, the tolls offering was not made clear - they used scare tactics to sell. So overpriced and for me a HUGE waste of money. I travel frequently but will not rent from advantage again.
Cons: When I showed up at the Advantage counter they had already closed for the night. I had a reservation at a specific time and I was there early so it wasn't my fault. Whoever was supposed to be there had obviously left. So I was stranded for a while at the DFW rental center at 10pm at night. Luckily I found another service that was opened at was able to get a car but without that one place
Cons: Advantage gave my rental reservation to someone else although I arrived 1 hour prior to my scheduled time. Others in line experienced the same service and were upset that their reservations were given away as well. The forced me to upgrade to a much larger SUV and made me pay the increased fee instead of waiving the upgrade fee due to them giving away my reservation. When I went to get the car they made me upgrade to, there were over 10 comparable SUVs (consistent with my reservation) that they could have given me. I was highly dissatisfied with the service I received from the employee as her exact feedback was "if you don't want pay for the upgrade, cancel your reservation with Priceline and book with a different company". I will not use this conpany/service in the future.
Pros: Book it now was listed at $355 for 6 days. With hidden fees and up charges the total came to 865.75! Ridiculous. 2 months of standard car payments for 6 days use.
Cons: Kayak should remove advantage rent a car from populating on results.
Cons: was not aware that renting the car I could not drive into Arkansas. Since I was renting the car to work in Texarkana, a city that strattles the state line there was a good chance I would end up on the Arkansas Side of the city. was told could be up to $5000 fine. cancelled rental!
Cons: Checked in and the person was not at the desk, once they finally returned after calling them it appeared the price continued to go up at every moment. Car seats were quoted as $9.99 per day, was actually $12.99, was told I need to pick and insurance plan, not that I could use my own insurance (tried to get more money out of me). Finally got the car and opened up the trunk to see it hadn’t been cleaned. Only upside was that they decided to upgrade us for free but didn’t feel like much of an upgrade. Advantage needs to work harder at giving its customers more perks and bigger bang for their buck to compete against industry giants otherwise they will be a one and done kind of service, which is what my decision is.
Pros: Staff was not very knowledgeable. Fees are outrageous ($12.00 license plate fee is ridiculous).
Cons: See above
Pros: Staff was friendly. Dropping off was very easy.
Cons: I reserved a full sized sedan, Toyota Camry or similar. When I arrived I was asked if a minivan would be okay. I said I would like the vehicle type I had reserved. Was told they didn't have anything like that. I said I would not accept the minivan as a replacement and said they could cancel the reservation and I would go somewhere else. I was then suddenly offered a Mitsubishi Mirage, economy car or compact (not sure what category). They charged me the full sized sedan rate for the vehicle they rented to me despite it being 1 to 2 sizes below what I had reserved. When I went out to the lot to get my vehicle, I noticed there were only 3 cars on the lot for Advantage Car Rental so I'm not sure what they were going to do as there were 4 customers waiting behind me. I will not be using Advantage Car Rental for future car rentals and would recommend sticking to the more well known car rental companies.
Pros: Not sure
Pros: The car was nice and a good value. Drop off was easy.
Cons: There is no easy way to contact Advantage when a flight is delayed. We were told that we had lost our reservation because of a delayed flight. (It was then corrected.) Only one person was working the counter. Costs were not revealed up front (Extra Driver, fuel options, insurance.) The inside of the windshield was smeared making it difficult to see.
Cons: Be sure to check the vehicle for damage. I was given an inspection report without them walking around the vehicle with me and it stated “no damage”. When I went out to the vehicle, it had a new existing dent on the passenger side front wheel well area. I had to go back in and have the employee come back out to show it to them so it was documented prior to my departure so I wouldn’t get blamed for it.
Pros: There were a lot of extra charges like for Texpress. They also keep a $250 hold on the credit card. There was a dent in the door we were not told about. The car smelled of cigarette smoke.
Cons: There should be someone to check the car in. Leaving the keys on the counter, or in the car, is not customer service.
Pros: no one was ever at the desk. i called and no one answered or ever got back to me. i had to find a car at Avis and had to pay more
Cons: Everything. It was an awful experience
Pros: Pickup - staff was friendly. Only 2 people at the desk, so was slow... however, not their fault, customers couldn't make decisions. Drop-off - no one available to drop off. drop off box was not identified, nowhere to record anything, i.e. mileage.
Cons: Drop-off: No one at the drop off site nor anyone at the counter. Was able to reach someone via phone, but did not feel comfortable just leaving keys on the counter. Usually there is some paper to record the mileage and information for drop-off along with the keys.
Cons: I was made to feel I had no option but to purchase the toll package for an additional $88 and never once had to use a toll road. I also had to put down an additional $250 deposit after paying the $288 for the rental car, only to get half Of my deposit back. Very dissatisfied.
Pros: The lady at the counter was very nice and quick
Cons: The price
Cons: They did not have the car that I booked online. Had to use a car that took diesel gas. The price did not match the price that I booked with
Cons: did not have the size car i reserved, so i had to upgrade to a full sized for $15/day more.
Pros: Drop off was very easy but the pick up was too slow due to too much explaining of insurance, toll, and break down
Cons: instead of wasting time during check out all the insurance matters must be explained during booking
Pros: Pick up was a horror story
Cons: 1 hour wait to get the car. 1 guy in line said loudly he had a 1 hour flight and a 1 hour wait in line. The manager allowed a rental agent a break with 10 people in line. Each rental took nearly 10 minutes as they try to upsell everything. Seriously ? Never again to save $5 on a prepay.
Pros: I only liked the car
Cons: I was charged $323 for a 4 day rental and no one will return my phone or emails
Cons: Difficult to find the drop off entrance. Need to improve signaling in the drop off area. The GPS is not enough clear as other I have used. Instructions about how to use the car weren't addressed (way to start engine, way to open the gas door, among others)
Pros: Drop-off super easy
Cons: Would have appreciated if I was advised the car was diesel only
Pros: I did not see an option or pricing if I did NOT use airport shuttle.
Cons: Easy in, easy out.
Pros: Drop off was easy and the attendant was very nice.
Cons: I felt that the counter attendant purposely didn't tell me whether Dallas has toll roads or not, in order for me to pay an extra $13. The windshield of the car was quite dirty and the glare from the sun made it very difficult to see.
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Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Advantage in Dallas.
Advantage has 1 car hire location in Dallas. Take a look at our Advantage hire location map to find the best car hires near you.