Guest reviews
Overall rating
7.0
Good
Based on 14 reviews
Cleanliness
8.1
Comfort
7.7
Pick-up/Drop-off
5.8
Value for money
6.7
Pros
"Staff was helpful and friendly."
(in 133 reviews)
"Service was good, car was good."
(in 80 reviews)
"great value and service"
(in 32 reviews)
Cons
"Shuttle service was terrible/non existent."
(in 125 reviews)
"Worst rental I’ve ever had."
(in 91 reviews)
"they do not offer unlimited miles."
(in 4 reviews)
Recent reviews
Traveller rating
5
1
4
2
1
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8.0
Pros: Helpful
Cons: None
review from
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6.0
Pros: Staff friendly when I got there.
Cons: Notify people insurance companies treat as commercial vehicle and most wont cover. Be prepared to pay the additional cost for insurance.
review from
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9.6
Pros: Nice and helpful
Cons: No unlimited miles for locals.
review from
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8.8
Pros: Drop off was easy - we needed to drop at 6PM, which is after hours, so were able to use a different lot close to the airport that had a shuttle service.
Cons: Pickup instructions were inaccurate.The instructions said something to the effect of "call the rental company when you pick up your baggage". They should have been "Shuttle to the rental car center, then call for a 2nd shuttle to our location". Our group of 6 was not happy.
review from
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2.0
Cons: Wasn’t open
review from
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10.0
Pros: helpful and friendly staff. great value and service.
Cons: nothing. they drove me to my hotel and picked me up.
review from
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6.0
Consider other options
Cons: vehicle provided had over 80K miles; it was raining and wiper blades needed to be changed; they did not keep the windshield clear of rain and visibility was reduced; I felt this was a safety issue. long wait for customer service rep at the desk for both pickup and especially on the return. Long wait invoked wait time charges with waiting Uber driver who was standing by to pick me up. Shuttle pick up location is in a remote area on the east side of the DFW Airport. Area is not well light and well off the beaten path for most airport travelers. Not open 24/7 - limited drop off and pick up hours.
review from
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4.0
After hours dropoff
Pros: The fact that they would only charge me 20.00 for after hours drop off.
Cons: The lady at the desk when I signed papers to pick up the car gave me an information sheet for what to do and where to go for an after hours drop off because I told her I would be dropping off the car at 1630 on Sunday instead of at noon. On Sunday while I'm driving to Dallas I got 2 calls telling me my rental is overdue and I will be charged an extra day. That is unfair business.
review from
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10.0
Excellent
Pros: Every thing was don very professional
Cons: There was nothing I didn’t like
review from
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3.6
Stay away from Airport Van Rental - NOT ON SITE!
Pros: Not much to like.
Cons: Location - This rental IS NOT ON SITE AT THE AIRPORT. Took an hour to figure out how to get to the off-site rental location. Price - Charged for two days. Only had the car for 25 hours. Wouldn't allow for refund even though their location was not on site. Contact Info - NO Contact information. No idea where shuttle pickup was. Had to ask around to other on-site car rental companies to even get info. Quality - Tried to rent me a vehicle with bald tires. Safety hazard - cars are dangerous. Had to pay the guy washing cars to drive me back to the airport. WOULD NOT RECOMMEND UNDER ANY CIRCUMSTANCES.
review from
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9.2
Great rental
Pros: Rented 15 passenger van for family trip for 3 days. It was great, very roomy and comfortable.
Cons: Advertised 1st 250 miles per day free, agent tried to tell us that wasn't how it works, she said only the first 250 miles are free, after that we would be charged .25 cents per mile. After dropping off the van, we weren't charged for extra mileage. Need to retrain their agents.
review from
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6.0
Car didn’t have that many features
Pros: Comfortable
Cons: Pickup location is inacurate they are not in the airport. Also they gave me a car without a front license plate and I got a ticket for it.
review from
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Where can I find Airport Van hire cars in Dallas?
Top tips for renting a car from Airport Van in Dallas
- Economy car hires from Airport Van in Dallas are around 49% cheaper than other car types, on average