At first we were going to ger a van that wasn’t even cleaned. As we proceeded my total wasn’t matching her break down and then we get told we can’t use tolls?Reviewed 12 Jan 2023
review from
2.0
I liked the attendant at the Dallas location she was pleasant. When my rental car( Dodge Durango) had low coolant and was over heating AVR replaced it after I spent 3 hours of my vacation time asking them to. The replacement was a 2008 Kia Sedona that looked like it’s been through the ringer. It was not vacuumed and the seats looked like the car was driven by a mechanic. the seats were all stained. I will not recommend AVR to anyone that needs a reliable clean vehicle.Reviewed 29 Sep 2022
review from
10.0
Everything was smooth and professional.Reviewed 25 Sep 2022
review from
6.0
Value was good, but van was older and the Check Engine light came on halfway thru my rental. Nothing functionally wrong with the van, just an older model with 72k miles on it.Reviewed 24 Sep 2022
review from
10.0
it's an extra shuttle from DFW property, but very helpful and friendly staff. Good experience!Reviewed 19 Aug 2022
review from
2.0
I waited 2 hrs for the airport pick up, finally gave up and took UBER to AVR. When I got there I was informed that there would be a late penalty because I wasn't there 2 hours ago. Then they said they had no van available for me. I was stranded 2 miles from the airport in a run down industrial park. I will NEVER rent from AVR again and will be very suspicious of KAYAK for associating with them!!Reviewed 18 Mar 2022
review from
2.0
No van to be had at all when I arrived to pick up. “Oh, you booked through Priceline” they said. Also went on to mention the commercial insurance I would need if they did have a van while I looked for other options.Reviewed 16 Mar 2022
review from
2.0
Placed a reservation online but when I called for a pick up at the airport I was met with a less than friendly clerk and was placed on hold for 20 minutes. After being placed on hold a third time because they could not find my reservation I just gave up.Reviewed 6 Nov 2021
review from
2.0
Pros:The size of banCons:The van not breaking down and us having to buy a battery!Reviewed 20 Apr 2021
review from
10.0
Cons:The name. There was alot of confusion from my managers whether i had rented an “airport van”. “We’re going to pick up an airport van” “ whats the name of the place?” “Airport Van” Excellent service though!!!Reviewed 4 Mar 2021
review from
2.0
Pros:Not a thing.Reviewed 15 Oct 2020
review from
4.8
Pros:Yes the staff was friendly. The off airport rental was not fun. We were dropped off at the rental place and they picked us up from the rental place. On our way back We had to uber from their facility.Cons:If we knew it was off airport then we wouldnt go with them.Reviewed 8 Sep 2020