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Pros

"Fast, friendly service; great value!" (in 34 reviews)

"Price and service were great." (in 14 reviews)

"Very friendly staff, super easy dropoff." (in 86 reviews)

Cons

"This was a horrible experience." (in 14 reviews)

"It took a very long time." (in 43 reviews)

"Really poor customer service" (in 13 reviews)

Guest reviews

Overall rating

7.0 Good

Based on 12 reviews

Cleanliness

8.3

Comfort

7.8

Pickup/dropoff

5.7

Value for money

6.7

Recent reviews

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Find reviews that mention:

customer service

airport shuttle

great price

pick up from airport

took a long

9.6

Pros: Nice and helpful

Cons: No unlimited miles for locals.

Reviewed Jun 2019

review from
8.8

Pros: Drop off was easy - we needed to drop at 6PM, which is after hours, so were able to use a different lot close to the airport that had a shuttle service.

Cons: Pickup instructions were inaccurate.The instructions said something to the effect of "call the rental company when you pick up your baggage". They should have been "Shuttle to the rental car center, then call for a 2nd shuttle to our location". Our group of 6 was not happy.

Reviewed May 2019

review from
2.0

Cons: Wasn’t open

Reviewed Apr 2019

review from
10.0

Pros: helpful and friendly staff. great value and service.

Cons: nothing. they drove me to my hotel and picked me up.

Reviewed Mar 2019

review from
6.0

Consider other options

Cons: vehicle provided had over 80K miles; it was raining and wiper blades needed to be changed; they did not keep the windshield clear of rain and visibility was reduced; I felt this was a safety issue. long wait for customer service rep at the desk for both pickup and especially on the return. Long wait invoked wait time charges with waiting Uber driver who was standing by to pick me up. Shuttle pick up location is in a remote area on the east side of the DFW Airport. Area is not well light and well off the beaten path for most airport travelers. Not open 24/7 - limited drop off and pick up hours.

Reviewed Dec 2018

review from
4.0

After hours dropoff

Pros: The fact that they would only charge me 20.00 for after hours drop off.

Cons: The lady at the desk when I signed papers to pick up the car gave me an information sheet for what to do and where to go for an after hours drop off because I told her I would be dropping off the car at 1630 on Sunday instead of at noon. On Sunday while I'm driving to Dallas I got 2 calls telling me my rental is overdue and I will be charged an extra day. That is unfair business.

Reviewed Oct 2018

review from
10.0

Excellent

Pros: Every thing was don very professional

Cons: There was nothing I didn’t like

Reviewed Sep 2018

review from
3.6

Stay away from Airport Van Rental - NOT ON SITE!

Pros: Not much to like.

Cons: Location - This rental IS NOT ON SITE AT THE AIRPORT. Took an hour to figure out how to get to the off-site rental location. Price - Charged for two days. Only had the car for 25 hours. Wouldn't allow for refund even though their location was not on site. Contact Info - NO Contact information. No idea where shuttle pickup was. Had to ask around to other on-site car rental companies to even get info. Quality - Tried to rent me a vehicle with bald tires. Safety hazard - cars are dangerous. Had to pay the guy washing cars to drive me back to the airport. WOULD NOT RECOMMEND UNDER ANY CIRCUMSTANCES.

Reviewed Apr 2018

review from
9.2

Great rental

Pros: Rented 15 passenger van for family trip for 3 days. It was great, very roomy and comfortable.

Cons: Advertised 1st 250 miles per day free, agent tried to tell us that wasn't how it works, she said only the first 250 miles are free, after that we would be charged .25 cents per mile. After dropping off the van, we weren't charged for extra mileage. Need to retrain their agents.

Reviewed Mar 2018

review from
6.0

Car didn’t have that many features

Pros: Comfortable

Cons: Pickup location is inacurate they are not in the airport. Also they gave me a car without a front license plate and I got a ticket for it.

Reviewed Mar 2018

review from
4.8

Pros: The people were very nice.

Cons: First of all, this AVR is definitely not "At Terminal" and Kayak needs to fix that from their filter. It actually even isn't accessible by "shuttle" either. It is only accessible my TWO shuttles - which they don't tell you. You land, you have to call them, you take one shuttle to the rental car plaza where every other rental car company is. Then you wait for them (we had to call numerous times because no one picked up). And get into another van in the parking lot, to go to where we picked up the car. Now everyone who worked there was incredibly nice, but the process was not clear, not what we expected, and a pain. Also, on arrival at AVR counter, they said they would drive us to the Terminal for our departure (they said they can drop people off at the terminal, but they can't pick them up). However,when returned the car, they said they couldn't do it. So we have to take two shuttles back again.

Reviewed Jan 2018

review from

9.6

Pros: Nice and helpful

Cons: No unlimited miles for locals.

Reviewed Jun 2019

review from
8.8

Pros: Drop off was easy - we needed to drop at 6PM, which is after hours, so were able to use a different lot close to the airport that had a shuttle service.

Cons: Pickup instructions were inaccurate.The instructions said something to the effect of "call the rental company when you pick up your baggage". They should have been "Shuttle to the rental car center, then call for a 2nd shuttle to our location". Our group of 6 was not happy.

Reviewed May 2019

review from
10.0

Pros: helpful and friendly staff. great value and service.

Cons: nothing. they drove me to my hotel and picked me up.

Reviewed Mar 2019

review from
10.0

Excellent

Pros: Every thing was don very professional

Cons: There was nothing I didn’t like

Reviewed Sep 2018

review from
9.2

Great rental

Pros: Rented 15 passenger van for family trip for 3 days. It was great, very roomy and comfortable.

Cons: Advertised 1st 250 miles per day free, agent tried to tell us that wasn't how it works, she said only the first 250 miles are free, after that we would be charged .25 cents per mile. After dropping off the van, we weren't charged for extra mileage. Need to retrain their agents.

Reviewed Mar 2018

review from

2.0

Cons: Wasn’t open

Reviewed Apr 2019

review from
6.0

Consider other options

Cons: vehicle provided had over 80K miles; it was raining and wiper blades needed to be changed; they did not keep the windshield clear of rain and visibility was reduced; I felt this was a safety issue. long wait for customer service rep at the desk for both pickup and especially on the return. Long wait invoked wait time charges with waiting Uber driver who was standing by to pick me up. Shuttle pick up location is in a remote area on the east side of the DFW Airport. Area is not well light and well off the beaten path for most airport travelers. Not open 24/7 - limited drop off and pick up hours.

Reviewed Dec 2018

review from
4.0

After hours dropoff

Pros: The fact that they would only charge me 20.00 for after hours drop off.

Cons: The lady at the desk when I signed papers to pick up the car gave me an information sheet for what to do and where to go for an after hours drop off because I told her I would be dropping off the car at 1630 on Sunday instead of at noon. On Sunday while I'm driving to Dallas I got 2 calls telling me my rental is overdue and I will be charged an extra day. That is unfair business.

Reviewed Oct 2018

review from
3.6

Stay away from Airport Van Rental - NOT ON SITE!

Pros: Not much to like.

Cons: Location - This rental IS NOT ON SITE AT THE AIRPORT. Took an hour to figure out how to get to the off-site rental location. Price - Charged for two days. Only had the car for 25 hours. Wouldn't allow for refund even though their location was not on site. Contact Info - NO Contact information. No idea where shuttle pickup was. Had to ask around to other on-site car rental companies to even get info. Quality - Tried to rent me a vehicle with bald tires. Safety hazard - cars are dangerous. Had to pay the guy washing cars to drive me back to the airport. WOULD NOT RECOMMEND UNDER ANY CIRCUMSTANCES.

Reviewed Apr 2018

review from
6.0

Car didn’t have that many features

Pros: Comfortable

Cons: Pickup location is inacurate they are not in the airport. Also they gave me a car without a front license plate and I got a ticket for it.

Reviewed Mar 2018

review from
4.8

Pros: The people were very nice.

Cons: First of all, this AVR is definitely not "At Terminal" and Kayak needs to fix that from their filter. It actually even isn't accessible by "shuttle" either. It is only accessible my TWO shuttles - which they don't tell you. You land, you have to call them, you take one shuttle to the rental car plaza where every other rental car company is. Then you wait for them (we had to call numerous times because no one picked up). And get into another van in the parking lot, to go to where we picked up the car. Now everyone who worked there was incredibly nice, but the process was not clear, not what we expected, and a pain. Also, on arrival at AVR counter, they said they would drive us to the Terminal for our departure (they said they can drop people off at the terminal, but they can't pick them up). However,when returned the car, they said they couldn't do it. So we have to take two shuttles back again.

Reviewed Jan 2018

review from

Other suppliers in Dallas scored

Where can I find Airport Van hire cars in Dallas?

Address

Dallas Fort Worth Airport 3312 Valley View Lane

Phone

+1 877 826 4680

Top tips for hiring a car from Airport Van in Dallas

Intermediate car hires from Airport Van in Dallas are around 29% cheaper than other car types, on average

FAQs about hiring a car from Airport Van in Dallas

What is the most popular car hire from Airport Van in Dallas?

Standard (Hyundai Santa Fe or similar) is the most frequently booked car hire type from Airport Van in Dallas.

How many car hire locations does Airport Van have in Dallas?

Airport Van has 1 car hire location in Dallas. Take a look at our Airport Van hire location map to find the best car hires near you.

Does Airport Van have a car hire location at the airport: Dallas/Ft Worth & other airports (DFW)?

Yes

Does Airport Van offer shuttle or airport pick-up services from Dallas/Ft Worth & other airports (DFW)?

Yes