The vehicle I reserved was not available. Had to wait two hours for a vehicle that was unclean and unsafe (driver’s side brake light out) everything about the experience was awful. Even worse than the vehicle, was the nonchalant and uncaring attitude of the Hertz employees at the DFW location.Apparently, unless you are a Hertz gold customer you get treated like aluminum foil!!!!
Great experience! Just felt it was overpriced.
great experience. nearly a brand new car and was given an upgraded model for free. i checked in before arrival and i literally walked to the car and drove off. the lady running the exit was very rude but no biggie. return of the car was equally simple. price was very good, high value experience. i would definitely look to use them again before looking at other rental options.
I travel for work and I rent a car no less than 20 days each month. Last time around, the staff was not friendly. The gold member desk agent said to me not to come to the gold member desk again, even though I’m a gold member, just because I booked through Kayak and not directly through their app. They usually mention to me that the booking is not connected to my gold account, but this time she was very rude to me and told me not to come here again. She was pushing on me to take an intermediate SUV instead of the luxury SUV I paid for, stating that they have none at the moment and I need to wait for a long time until one is available. I rejected, few minutes later she sent me to a luxury SUV parked at a reserved spot far at the end of the lot, and as I got to it I found the car dirty specially the glass all around and the dashboard, as if it was cleaned with a dirty rag. Drove the car to the gold member’s booth and had to wait for 20 minutes for someone to come clean it, the person who came did a terrible job and kept complaining that this is not her job and she’s not tall enough to reach the full glass, even from inside the car, then she offered me the cleaning cloth and I cleaned the car myself, and she watched. Few customers walked by and were surprised at the fact that the customer is cleaning the car and Hertz’s employee is watching. Some commented with disapproval and disappointment at the level of service Hertz have gotten to.
No one available to describe where or how to do after hours drop off, Couldn't find where to drop off my keys. The online portal was down at pickup slowing everyone's car pickup.
Good
