Book Thrifty hire cars in Dallas

Dallas, TX, United States
30 May — 6 Jun
Same drop-off
Dallas, TX, United States
Mon 30/5
Noon
Mon 6/6
Noon
Driver's age:

Reviews for Thrifty in Dallas

Overall rating6.5 GoodBased on 275 reviews
Cleanliness
7.0
Comfort
6.9
Overall
6.3
Pick-up/Drop-off
6.3
Value for money
6.3

Recent reviews

Traveller rating
52
29
28
39
0
Find reviews that mention:
4.0
Pros:Waited in line 2 hours only to find out they ran out of rental cars. I ended up with an SUV only after pleating with them to give me anything.Cons:This was the worst experience ever. Understaffed and slow process, there is no reason it should take 2 hours to get a rental carReviewed 8 Jul 2021
review fromkayak
2.0
Cons:They could have had the car there that I rented, or any car for that matter, but instead they were shut down at their counter with a sign redirecting customers to Dollar Rental that had no cars available. I want my prepaid money returned!!Reviewed 5 Jul 2021
review fromkayak
8.0
Pros:clean car - easy drop offCons:long line at pickupReviewed 26 Jun 2021
review fromkayak
4.0
Pros:The only thing positive things I can say is the car was clean and cheaper than others. Customer service isn't their strong area.Cons:Staff was rude picking up and dropping off. My plane was delayed and I was unable to pick up the car at a little after midnight. I was surprised that they closed. It cost me over a $100 to rent a different car for the night and come back the next day and I was charged for the the first night anyway by Thrifty. There was a chip already in the window, when I asked that it be noted on the paperwork, so I wasn't charged, the lady looked at me and rolled her eyes implying I was making more work for her. When I dropped off the car, the lady was rude as HECK!!! She would NOT check in cars. She was yelling at people to just leave the keys in the car and leave. I had a chip in the window that was noted on MY paper work (not in their system) the check in employee asked me what I wanted her to do about it. I said I don't want to be charged. She told me that I had to leave the ONLY paper work I had in the car. When I said this is the only proof I had that the window was chipped before I rented the car. She told me if I didn't leave my paperwork in the car, they would charge me. I took a picture of the paper work and videoed the car to make sure I had proof there was no damage. She glared at me the entire time. A young lady next to me (she looked very young) asked to make sure she wouldn't get charge for damage, the employee said that wasn't her problem. I told her to video her car with her phone. The employee said she didn't need to do that, I told her to do it anyway. The employee shot daggers out of her eyes at me and became more rude. I asked for a receipt because I was charged for gas twice, I was told to go inside. Inside there were at least 45-50 people trying to get pick up a car. I had a plane to catch and it was not possible for me to wait. I have never rented a car and not been given a receipt. (and over charged and told it wasn't there problem to deal with it.)Since there were two other people as surprised as me that the counter was closed, they need to be open in a major airport for the their customers. I understand they were busy, but waiting in line for 2 hours to get a car and the rude return and no receipt is unacceptable.Reviewed 25 Jun 2021
review fromkayak
2.0
Pros:The staff were working hard to make the best out of a bad situation.Cons:I paid over $500 for a full dive SUV that they didn’t even have. Thrifty wasn’t even open. They sent all their customers to Dollar Car. There was a 100+ people waiting for cars. IT TOOK AN HOUR AND 45 MINUTES TO GET OUR CAR.Reviewed 22 Jun 2021
review fromkayak
8.0
Pros:We rented at DFW, and although I made a reservation for noon, we didn’t arrive to get our vehicle until about 8:30 that evening. Our reservation was honored, with no questions. But, the rental location was super busy, and we were told it might be an hour before our vehicle was ready. Those assisting us were very professional and friendly, and I think we were out of there in about 30 minutes, despite the fact they were so busy. While the car was clean inside, it had definitely seen better days. Nevertheless, it got us where we were going, and drop-off the next day was a breeze.Reviewed 21 Jun 2021
review fromkayak
10.0
Pros:Extremely courteous staffCons:It was great customer serviceReviewed 16 Jun 2021
review fromkayak
6.0
Pros:The staff was friendly.Cons:Very long lines to pick up car. The car was not very clean. Used face masks and loose pills were inside the car.Reviewed 9 Jun 2021
review fromkayak
8.0
Pros:Staff was friendly. They didn’t have the size car I reserved but did give me a full size for no additional costCons:Have the car reserved availableReviewed 6 Jun 2021
review fromcheapflights
2.0
Pros:I made the reservation but I wasn’t able to get the car. I went to the counter the employee told me that they don’t have a car for me.Cons:Be honest when I made my reservation. I spent more than two hours for a card that I couldn’t get itReviewed 2 Jun 2021
review fromkayak
2.0
Cons:We did not receive the car we paid for because something on it was broken. They tried to give us something in a lower price range without crediting us. Trying to get a credit was a large hassle. Then the car we received stunk like smoke. Also wanted to extend our rental a few hours due to flight changes and we couldn’t do that without paying for an entire day. Overall not happy.Reviewed 2 Jun 2021
review fromkayak
2.0
Pros:Staff were friendly, and the car was clean when i received it.Cons:Having my reserved car ready to go, instead of having to wait for over 4 hours in line and to see if i even will have a rental car, (the staff told us they are out of rentals) Also.....have your Thrifty counters open! Both locations were CLOSED and i had to deal with another rental company to just get my reservation for pickup/drop off.Reviewed 1 Jun 2021
review fromkayak

Where can I find Thrifty hire cars in Dallas?

2424 E 38th Street, Thrifty car hires

Address

2424 E 38th Street

Hours

Thursday06:00 - 22:00
Monday06:00 - 22:00
Tuesday06:00 - 22:00
Saturday06:00 - 22:00
Wednesday06:00 - 22:00
Sunday06:00 - 22:00
Friday06:00 - 22:00

Phone

+1 877 283 0898

Address

3377 Edwards Avenue

Hours

Thursday07:00 - 23:00
Monday07:00 - 23:00
Tuesday07:00 - 23:00
Saturday08:00 - 21:00
Wednesday07:00 - 23:00
Sunday08:00 - 21:00
Friday07:00 - 23:00

Phone

+1 877 283 0898

Good to know

Most popular location

2424 E 38th Street

Most popular car type

Economy

Top tips for hiring a car from Thrifty in Dallas

  • Economy car hires from Thrifty in Dallas are around 69% cheaper than other car types, on average

FAQs about hiring a car from Thrifty in Dallas