Car rental companies that offer shuttle or pick-up services from Waco airport to off-airport locations include Avis, Enterprise Rent-A-Car, and Hertz.
Pros:The staff was friendly and willing to help us, we had a great experience, the drop off staff at Louisiana Ave were extremely helpful
Pros:the staff (Tanisha?) was very friendly and personable when i picked up the vehicle. She also waited a few minutes after closing time for us to arrive. When i called and asked if we could return the vehicle to the airport, she was very accommodating and asked about how our visit was with our grandchild. She's a good representative for Hertz!
Cons:The new location was hard to find as there wasn't a sign at the road or at the entry to the shopping center. A sign is needed at both i and the customer who followed me had a hard time finding the location. I understand this is a new location and perhaps there hasn't been time to install a sign, but it's needed. thanks.
Pros:Staff was efficient and friendly at both pick up and drop off, which was different locations
Cons:One way drop fee doubled my price. But it appears competitively priced. Would repeat this rental in the future
8.8 Very Good
Cons:Interior of car was a little dirty. Dirt/Mud of floor boards.
Pros:Car was great on gas
Cons:Was charged for insurance I never requested and when I returned car, it was even registered in my name ..
Pros:The car was great; price was very good
Cons:Wife waited at rental store for over hour, left store and still didn't get a car until 4 hours past the agreed pickup time. They kept explaining why it happened and would not suggest any ideas for how to fix the problem (e.g., upgrades, discounts, etc,).
Pros:The upgrade was nice but the entire point of renting a car (weeks in advance)was for better gas mileage.
Cons:The entire point of booking with Enterprise was to get a car with great gas mileage. Instead I'm given a Tahoe. When picking it up the guy was nice but obviously in a hurry. I booked a small car for one has mileage and 2 because I hate driving bigger vehicles I just wind up with anxiety in small parking lots and traffic. But I get it, that's all they had left and yeah people are busy. When I got home I saw a bag sticking out from behind the driver's seat. When I reached in the pocket not only was it full of trash but I grabbed a used Kleenex...Then I start noticing the hair ties and tubes of chapstick under the backseat cupholder. I left everything there again justifying in my mind that maybe it was someones first day or yeah people get in too big a hurry and miss stuff sometime. I had planned to fill up the vehicle at the gas station by the airport before drop off, only to find out, they didn't carry flex fuel. So by the time I track down the special gas for the huge gas tank on the big vehicle I didn't want and get to the airport I've only got minutes to spare. As a first time renter and first time to this airport location I only saw one parking lot that said returns so I pull in and see all the enterprise spots are taken. Between the big vehicle, small parking lot, looking deadline, and fear of being charged an extra day. I grab the first spot I can so I can go inside and ask the person where I'm supposed to park it. No one was inside. I waited. Finally I of ahead and put the key in the drop box and was going try to call them from the car. As I'm walking out a guy asks if he can help me. He had nothing identififying he was with Enterprise so I just said no. Then he asks if I was returning a car I said yes only for him to blow up at me about where I parked without a chance to explain. He informed me that I did know where this other parking lot was and when I explained I tried to come in to ask him where it was supposed to go because I was trying to return it in time only for him to condesingly inform me that I knew about the 30 minute window. Again first time renter and was never informed of this but just like the parking lot he assured me I knew about. I offered then to go move the car since it was still within the window to try and appease his temper tantrum but was again met with hostility. Is it normal procedure to never be told a total as well? Again first time renter last time with Enterprise. I was willing to overlook a lot and was even pretty happy over all until this bully decided to take out his bad day on me. It took me a full hour to calm my nerves after this incident. I have never been treated this horribly anywhere and will not be back to this location or do business with a company that allows its employees to treat customers in such a manner. Seeing as how no one would tell me a total I have to put 1 star on value as that remains to be seen.
Pros:Friendly, fast service. Clean car. Drove like a dream. Easy drop off. Couldn't have been easier or more convenient. Great value as well!
Cons:A Clean car
Cons:They never got the car I rented. Had to get one from another company
Cons:hidden fees after prepayed, car was dirty and had dents they noted.
Pros:Very nice man at desk
Cons:Car was pretty beat up and smelled funny when I received it
Cons:Agent was late for pickup and then after signing the agreement they did not have the full size car I requested so they gave me a midsize. 100 miles into the trip, the maintenance light comes on. Returning the vehicle I wanted to make sure I was not charged for the full size car and so their was an attempt to move it down to a midsize which took 15 minutes as they could not override the computer as I had already driven the vehicle.
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