Guest reviews
Overall rating
7.3
Good
Based on 4,245 reviews
Cleanliness
7.0
Comfort
7.0
Pick-up/Drop-off
6.3
Value for money
6.6
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Great car and great people"
(in 6921 reviews)
"Great location n great service."
(in 2527 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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3.6
Pros: Staff was friendly and helpful.
Cons: The total price.
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8.4
Pros: Pickup was difficult as there were only two agents working and 12 or so customers waiting for cars.
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10.0
Pros: Great experience. Drop off and shuttle to airport was great. The shuttle driver was very kind with the handling of the baggage; I really appreciated his help.
Cons: Nothing; experience was fantastic.
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8.8
Cons: First truck had a bad smoke smell
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2.8
Cons: Cheated from pick up location
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10.0
Pros: Extremely simple and easy process.
Cons: There really isn’t much to be done about this but I would have like to have the Rental at the actual terminal instead of having to take a shuttle.
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3.6
Pros: The car was fine, but I asked for a full size and the engine was too small and constantly felt under stress
Cons: The Hertz employees lied about my insurance company’s ability to cover possible damage, and they lied about Allianz coverage in the state of Texas. I felt taken advantage of and will not use Hertz again.
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10.0
Pros: Yes the staff was very friendly and helpful
Cons: NA
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2.0
Cons: Pick up location was unclear. Was not dfw location. Ended up having to get rental from another company since that location was closed and hertz had no availability at dfw.
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4.4
Pros: Terrible customer service. Was charged twice for the rental. As a white person renting for a black man. The difference on how we were treated made it apparent that some employees are racist.
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2.0
Pros: Nothing
Cons: After being stranded in the Dallas/Fort Worth Airport for 2 days I finally got a reservation for a rental car. This was my only way to get home to Oregon. 15 minutes later I get a phone call from the rental center telling me that they have over booked, and I don't have a car. I WILL NEVER TRY TO RENT, OR RECOMMEND HERTZ AGAIN
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5.2
Cons: Inside windows were dirty when I picked up the SUV, causing bad glare. I had to clean them myself. Then they tried to charge me $300 because there was dog hair in the car...ridiculous. I vacuumed it out and returned the car.
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10.0
Pros: Great experience. Drop off and shuttle to airport was great. The shuttle driver was very kind with the handling of the baggage; I really appreciated his help.
Cons: Nothing; experience was fantastic.
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8.8
Cons: First truck had a bad smoke smell
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10.0
Pros: Extremely simple and easy process.
Cons: There really isn’t much to be done about this but I would have like to have the Rental at the actual terminal instead of having to take a shuttle.
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10.0
Pros: Yes the staff was very friendly and helpful
Cons: NA
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3.6
Pros: Staff was friendly and helpful.
Cons: The total price.
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2.8
Cons: Cheated from pick up location
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3.6
Pros: The car was fine, but I asked for a full size and the engine was too small and constantly felt under stress
Cons: The Hertz employees lied about my insurance company’s ability to cover possible damage, and they lied about Allianz coverage in the state of Texas. I felt taken advantage of and will not use Hertz again.
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2.0
Cons: Pick up location was unclear. Was not dfw location. Ended up having to get rental from another company since that location was closed and hertz had no availability at dfw.
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4.4
Pros: Terrible customer service. Was charged twice for the rental. As a white person renting for a black man. The difference on how we were treated made it apparent that some employees are racist.
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2.0
Pros: Nothing
Cons: After being stranded in the Dallas/Fort Worth Airport for 2 days I finally got a reservation for a rental car. This was my only way to get home to Oregon. 15 minutes later I get a phone call from the rental center telling me that they have over booked, and I don't have a car. I WILL NEVER TRY TO RENT, OR RECOMMEND HERTZ AGAIN
review from
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5.2
Cons: Inside windows were dirty when I picked up the SUV, causing bad glare. I had to clean them myself. Then they tried to charge me $300 because there was dog hair in the car...ridiculous. I vacuumed it out and returned the car.
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Where can I find Hertz hire cars in Dallas?
1200 Ross Ave., Hertz car rentals
Address
1200 Ross Ave.Hours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 13:00 - 16:00 |
Phone
+1 214 979 9494Top tips for renting a car from Hertz in Dallas
- Economy car hires from Hertz in Dallas are around 33% cheaper than other car types, on average
FAQs about renting a car from Hertz in Dallas
What is the most popular car hire from Hertz in Dallas?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in Dallas.
How many car hire locations does Hertz have in Dallas?
Hertz has 8 car hire locations in Dallas. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Dallas/Fort Worth airport (DFW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Dallas/Fort Worth airport (DFW)?
Yes
