Find reviews that mention:
2.0
Pros:The car had apple car play.Cons:I paid Priceline but had to pay again at Hertz. So I spent over $300 when I thought it would be $150. The instructions were not clear and I was very frustrated the entire day.Reviewed 4 Jul 2021
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2.0
Pros:Drop off was quick - check in was TERIBLE - it took standing in line 2 hours!!!!Cons:More clerks to check people in. 2/3 does not work!Reviewed 28 Jun 2021
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2.0
Pros:Nothing, worst company i have ever dealt with.Cons:Don't rent anything from them! I scheduled my rental, paid up front two weeks in advance and when I showed up to pick it up they didn't have any vehicles available. I was completely pissed off since when we were scheduled to leave town that day. The worker there didn't nothing to help only stated to call Customer service to see if they could help. Well they couldn't help either and were try to charge me double the original cost for the same vehicle and same days since they considered it a same day rental,l. These bastards already had my $600 from when I first paid for the rental.....Worst costumer service I have ever experienced. Skip these fools.Reviewed 26 Jun 2021
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4.0
Cons:We could have been notified that we would not be able to pick up our car when we arrived. Our flight was delayed several hours and the office closed. Therefore, we were stuck at 2 am with no car.Reviewed 22 Jun 2021
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6.0
Pros:The person in the parking lot helping us to the car was greatCons:Drop off place in San Antonio was not marked, I did not feel comfortable leaving the car. It was another dealership which made no sense. I called Hertz and the person is not very helpful. I had to call back and I have a hard time understanding the two people. I just wanted to take it to somewhere that actually had a Hertz sign so I know it was actually being returned. The next address they gave me was the wrong address I had to find one on my own. I still do not know if it’s the right place or not at least it had hurts signage on it. It was very stressful and horrible to end the trip.Reviewed 21 Jun 2021
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8.0
Pros:Staff at pick-up was friendly and helpful.Cons:The car wasn’t very clean, there was trash and crumbs. The line was very long at pick-up and the staff at drop off weren’t as friendly.Reviewed 15 Jun 2021
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6.0
Pros:Staff very nice!Cons:Everything was good , yeah if ya had pick service!Reviewed 14 Jun 2021
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2.0
Cons:The truck was extremely dirty inside and outside. No one walked me to the place were the truck was parked, keys were misplaced, and the hertz personnel didn’t check the truck for damages before I pulled out of the parking lot. After I checked the track for damages my self. I found 4 or 5 huge dents all over the exterior. I went back to the front desk, grabbed one of the guys and showed him all the damages around the truck, he marked it on a piece of paper got my copy and left. I did ask for exchange he said their inventory was low for that day. On the top of 4 hours AA airlines delay from Chicago to Dallas, I wasted an extra hour at Hertz DFW thanks Hertz.Reviewed 13 Jun 2021
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2.0
Cons:I was charged more because my midsize was not available.Reviewed 13 Jun 2021
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2.0
Pros:Vehicle was not available, had to rent last minute from another company and pay double.Cons:Communication from the availability aspect and the refundReviewed 31 May 2021
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8.0
Pros:Pick up was good in spite of long lines due to weather. Agent was helpful and pleasant.Cons:Someone had smoked in the vehicle and the smell was still very strong. Cost was much higher than in previous similar circumstances.Reviewed 26 May 2021
review from![kayak]()
8.0
Pros:Once I got to the front costumer interaction was good.Cons:Lots of people in line and the wait was long.Reviewed 25 May 2021
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