Guest reviews
Overall rating
7.6
Good
Based on 112 reviews
Cleanliness
7.9
Comfort
8.0
Pick-up/Drop-off
7.3
Value for money
7.6
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
22
10
8
6
6
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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9.2
Pros: Agency in Dallas was shorthanded so there was a wait. Agents at pick-up and drop off were friendly and practiced safety precautions.
Cons: Better staffing.
review from
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4.4
Pros: long line at pickup, long wait. dropoff was SUPER easy and excellent.
Cons: The car was smoked in. HEAVILY. It was too late at night to deal with but had to wash all my clothes immediately on arriving destination. rental employees should be charging HIGH penalties for smokers. I had to take a shower and the smell was still stuck in my nose for a long time.
review from
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6.0
Pros: Easy pick up and drop off.
Cons: Do not give me a 12-passenger van when I request a mid-sized sedan.
review from
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10.0
Pros: The pickup service was excellent and friendly despite heavy rain and a large line.
review from
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8.0
Pros: New cars, fast pickup and drop off.
Cons: Service engine light was on when I got the car, then experienced a tire blowout in the middle of nowhere, after changing the tire in the 100 degree heat and driving 2 hours to the closest Avis to exchange car(getting a tow truck would have taken longer), they charged me for not filling up the tank.
review from
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6.8
Pros: The check attendant went above and beyond to have the car delivered to the front door for me
Cons: The first car I was assigned was not in the space as directed; then when I arrived at assigned vehicle, it was filthy on the outside, had sat under a tree and flower blossoms plastered all over the outside. It was a fairly long to the vehicle in the hot sun and even longer back to the office
review from
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4.8
Pros: There were not available cars
Cons: If there are no available cars, kayak should not allow customers to make a reservation. I ended up using uber...
review from
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10.0
Pros: Staff great / drop off superb
Cons: Total went from 66.30 to 130.00. Due to insurance they persuade you to get.. But it was my final decision . Rather hv to much coverage than not enough.
review from
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9.6
Cons: Price
review from
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10.0
Great!
Pros: Customer service
review from
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6.0
Survey of Satisfaction
Pros: I liked that there was inventory on short notice and the car ran great
Cons: The car was not clean inside or out and it had a bad odor inside. I had to buy a car freshener so I could be in it. There was melted gum imbedded and smeared all over the drivers seat belt.
review from
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9.6
Avis Car Rental in DFW
Pros: The rental car center at DFW is a somewhat longer than expected bus ride from your terminal, but busses seem to run on a regular basis. Once at the center, preferred customers are identified on a giant board with the space number marked and you just proceed to your car. Once you check out at the exit, you are on your way. Returns are just as easy, return to the center, get your receipt, and head toward the bus to your terminal.
Cons: Two things I didn't like: 1) I would like to be able to choose my own car, within my category, or more easily be able to change cars, and 2) exiting DFW on the evening I arrived was a pain as there were about 15 cars trying to leave at the same time and only one gate open.
review from
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Where can I find Avis hire cars in Dallas?
Top tips for renting a car from Avis in Dallas
- Economy car hires from Avis in Dallas are around 49% cheaper than other car types, on average