Osaka hotels near Shitennō-ji

Pros: Location... Staff.... View... Loved them all

Pros: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Cons: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Pros: Views of Osaka at night

Cons: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Pros: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Pros: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Cons: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Pros: My free upgrade to a corner room :)

Pros: The view. The view is just incredible. We were on the 51st floor and it was breathtaking,

Cons: Nothing springs to mind. It was a lovely hotel.

Pros: Location and service

Cons: Price

Pros: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Cons: High price, can not count into Marriott points

Pros: - professional & polite Staff - breathtaking views - large rooms

Cons: None

Pros: Great location Good view Friendly staff Clean room

Cons: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Pros: The hotel is very well situated and you can easily visit the city center. The hotel has got a panoramic elevator! The room is confortable and the staff is very kind.

Pros: Cross hotel was in a great location, the staff were super friendly and helpful with helping us to navigate our way around Osaka. I would not hesitate in staying again and recommending to family and friends.

Pros: This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,

Pros: Locality, excellent breakfast and very comfortable bath/shower rooms. Very helpful manager and staff.

Cons: Nothing

Cons: The pilow is not comfortable.

Cons: Morning breakfast not much choices for kids .

Pros: Location of the hotel

Cons: The hotel room (double bed) which I stayed was small, old and dirty. But the hotel was not able to offer another room on the same floor for me (my family members were living on the same floor)

Pros: The location is excellent. Near to Namba train station. The hotel is surrounded by shopping places and dining options. Breakfast is great. And the Nespresso coffee machine in the room is a BIG plus point!

Cons: The room is a little cramped for three adults, with three single beds fit in nicely side by side and not much room left to open luggage. But this doesn’t dampen our experience in Osaka.

Pros: Nice hotel, good location

Cons: The duvet on the bed was old, need to be changed

Pros: It was a great location to shops, restaurants and river cruises.

Cons: The TV had no international movies you could pay to watch. All Chanel’s were in Japanese.

Pros: Nice hotel, great location, friendly staff. Good value. Will use the hotel again.

Cons: Shower/bath arrangement not typical for western traveler. However, completely acceptable

Pros: Excellent place and clean

Cons: Nil

Pros: We LOVED everything about this hotel! It was above and beyond all we hoped for! The room, the food, (front desk staff)- all amazing! We will stay there every time we visit Osaka!

Cons: Would love for at least one restaurant and bar to stay open later.

Pros: Metro underneath, many shops nearby, big hotel

Cons: Room needs to be maintained little more

Pros: Location

Cons: Concierge has no knowledge and not helpful.

Pros: The rooms were large and very clean. Staff were friendly, helpful and pretty much the best I've had. This hotel is over the train station and staff take your luggage and put it on the train for you!

Cons: nope...loved it all

Pros: Great location . Great breakfast spread .

Cons: Nothing

Pros: Location to shopping area and fantastic eating places was excellent. Really enjoyed the spa and swimming pool.

Cons: Room service menu was very expensive with service delivery and other tax added.

Pros: The location is great, it's convenient to almost anywhere including kansai airport

Cons: The hotel is right above the train tracks, my room was in the 16 floor, the noise from train is constantly annoying almost all day except 12AM~5AM, when there are no trains.

Pros: Very comfortable beds, big room. Very well situated at the Namba station. I highly recommend this hotel!!

Pros: Just at railway and subway station. Very convenient location for shopping and sightseeing.

Pros: The hotel was very clean, and the bed was very comfortable. We also liked the selction of the pillows that the hotel offered. The executive lounge staff was very friendly. We also enjoyed the varities of breakfast selection.

Cons: Personally the lighting in the room was bit dark. It would have been nice if there was a extra stand to brigthen up the room a little. Also the shower booth the glass was bit too short that the water was being splattered all over the floor.

Pros: The staff,accommodation and location (close to the train lines)make this a great hotel to stay when visiting Osaka. It was very clean and we had lovely views. I would definitely stay here again.

Pros: The Onsen on top of the hotel

Cons: No wardrobes in the room.

Pros: Everything. Location. Scenery. Rooms. Staff. Etc.

Pros: The Hotel is very clean. I like the hotel’s proximity to Dotonbori Street and Namba Shopping Center. Breakfast is Awesome. Highly recommended for family trip to Osaka

Cons: NA

Pros: Agree to solve problem together, many thanks .

Pros: The hotel has an exceptionnal placement (just 2 minutes from Dotonbori). We had a room with a very good view (angle room). The staff is friendly and welcoming. Very big room, but not very practical (no closets).

Cons: Canalisation smell in bath. We also found some hair on the bathtube and the sink (not ours).

Pros: Location

Cons: Communication skills of staff, too crowded (guests and tourists), limited space for spa/pool, blocked view

Pros: Good location. Nice to have the option of the onsen.

Cons: Pillows hard. Room smelt stale and a little dated!!

Pros: Breakfast was way less than what I expected for the price paid. Bedroom was small but comfortable for two There is no facility, gym, pool, etc. There was one Japanese public bath on top floor, which is more suited for east Asian

Cons: Better breakfast, view was no existence, facility (gym, pool)

Pros: good location: it is very near the shopping and eating places. good facility: the room is good. The breakfast is good with many selections. I also like the sky spa. good room: the room is big enough. good service: the staff are very nice and helpful.

Cons: It is not so close to subway stations. It is located in between 2 stations (take 15-20 mins on foot), so it is not so great if you travel with big luggage. It is a big hotel, so it can be very crowded sometimes.

Pros: Great breakfast ....little pricy...location is great and friendly services. But i think room cleaning service could be little better.

Cons: daily room cleaning could be little better. seems it didnt clean everything each day. only did a partial cleaning.

Pros: The service is good. The usher can assist you to cut fruits that bought from outside. The spa is comfortable.

Cons: The room is too small for 3 adults, there is not enough space to open our luggage. Also, the washroom is too small, you can only pull the door from outside, so you can imagine how small it is. Moreover, we have added breakfast when we arrive the hotel but the breakfast is not valuable. You have to wait for a long time for the cook to refill food.

Pros: Staffs are very good and helpful!

Pros: Great location and complete amenities for a holiday maker.

Cons: I think Breakfast can be further improved in terms of range. Food top up was slower then usual. They removed the charging cables from the room and this needs now to be obtained from the front desk.

Pros: The hot spring and free noodle is good.

Pros: The Onsen and steam room were to die for!!! Incredible

Cons: Rooms small, but to be expected in Japan. Breakfast ok.

Cons: Bed are too small for 2 persons. It would be better if it is of a standard or bigger queen size bed!

Pros: The location is great and the hotel room is very comfortable. Great facilities for the guests.

Pros: we like the hotel pajama!

Cons: I changed my old booking to this one because of natural hot spring, however it is just a still pot filled with natural hot spring without water circulation system so I dare not go another time as I am afraid of germs.

Pros: The staff and services were fantastic

Cons: I have almost nothing negative to say

Pros: Very new and clean. Rooms average to small for Japan standards but very comfortable. A/C very efficient. Hotel staff excellent. In hotel onsen is most enjoyed feature. Approx 5 min. walk to subway station. 5 minute cab ride (700Y) or free shuttle to Namba station. Looking forward to visit again.

Cons: None.

Pros: Location is close to Dotonbori area. so its nice to walk around at anytime. the free ramen is always good. room has everything you need. clean bathroom. awesome bed though. so everything is good enough for my trip.

Cons: its a little bit far from JR stations. so if you rely on JR Pass, it won't be that convenient, another option is to just use normal metro..of course means extra money. room a bit small for me. but bed is very comfortable.

Pros: the onsen is great

Pros: Didn't like anything in the room. The only thing we liked was the onsen in the hotel.

Cons: The room is extremely tiny and dark. I know that rooms are small in Japan and I have stayed in other hotels in Japan, but this one is extremely small, the colours in the room are dark which makes the room dark. The wall, bed and facilities are old. More importantly, it's not that clean! The table was dusty and had stains. The towel had hair! When I made the booking, it said there is city view. However, it's only a few buildings outside of the window, and you call that a "city view'?!