Osaka hotels near HEP FIVE

Cons: Having stayed there for 7 nights (from 30th Oct to Nov 6th), the best way to sum up my experience would be the inconsistent level of customer service. Depending on who was attending to you, the service could range from being pretty good to somewhat nonchalant to downright rude. The most telling example of such inconsistency, would be this morning (6th Nov) during our hotel check out. At the 20th floor level reception, when checking out, one of the staff (an American gentleman from Long Island, US) was warm and friendly. He made a conscious effort to engage us in some small talk, enquiring about our stay and experience. Needless to say, we walked out of the 20th floor, with somewhat positive feelings. Unfortunately, at the 1st floor of the hotel lobby, that was when the extreme case of really poor service took place. My wife had sought the help of the concierge (from the 20th floor) earlier to book a taxi. By the time we went down, we were told that there was gonna be a slight delay and wait for another 15 minutes or so. My wife then proceeded to ask the doorman at the lobby if we could make it to the airport in time (if we waited out for another 15 minutes.) but his only reply to her was that it takes an hour to travel to the airport and we just have to wait for the taxi since we have requested for one. Given that our flight was at 11 am and it was close to 9 am, I made the decision to take one of the taxi, lining up in front of the hotel. To my surprise, the doorman actually physically blocked me, in short - he BODY BLOCKED me, from getting into the taxi. He raised his voice and kept saying that we had to wait for the taxi, disregarding the fact that we had to rush to the airport to catch our flight. I told him to charge me (on my credit card) for the taxi booking and went ahead with the taxi, which was in front of the hotel.

Pros: facilty and personnel exeptional

Cons: nothing

Pros: Position, facilities, food

Cons: Ridiculous high price for wine

Pros: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Cons: Nothing

Pros: Everything the staff the location the facilities the ambiance it was just prefect, the view was so beautiful.

Pros: Rooms are spacious and very comfortable. Staff were very pleasant and helpful in all areas of the hotel and have clearly been trained well. Indoor pool and gym facilities

Cons: Location is a little far from main tourist areas of Osaka and 10 min walk to nearest station. Breakfast could be have a greater selection, currently offer a limited Japanese and Western selection compared to other 5* hotels.

Pros: This was the best hotel I’ve stayed in. Amazing service and such friendly staff. They have a free shuttle bus service from Osaka station to the hotel making it easy to transport all your luggage from the station. We got upgraded and the room was great. Amazing views, large area and complimentary cakes and chocolates :)

Pros: good service, quite neighbourhood, friendly staffs. my third time staying here, feel like home.

Cons: was trying to get a river view room for past 2 times but all failed.. city view is great but i prefer river view which makes me feel more confortable. not sure if it is because my choice of room type was wrong. will explore next time if i have chance to stay again.

Pros: The staff is simply exceptional. they do whatever they can to make you feel at ease. Wonderful experience. For sure I'll book the very same hotel in my next stay in Osaka! Highly recommended.

Cons: Nothing, literally!

Pros: Great hotel!! Ambiance, smiles, services were excellent.

Pros: Didn't have breakfast but room service was perfect

Cons: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Pros: I love imperial hotel，all the service，the decoration；it collaborate ancient and morden.

Cons: Everything is good here, but the standard room didn’t have bathrobe?

Pros: Cleanness

Pros: The comfort & view

Pros: Location, because it's a quiet area. Plenty of restaurants within walking distance. The bed and the pillows are so comfortable. Staff are nice. Our room had a view of the river.

Pros: The location was great. Our room overlooked the river which was a beautiful view. The staff was lovely and helped with everything. We will definitely stay here again.

Cons: N/a

Pros: Small but clean super view of the canal and friendly staff.

Pros: Great location on the river in a nice area of Osaka Friendly staff Great spa / pool area

Cons: Room was a little unclean on arrival

Cons: Resturant on 2nd floor serves very good food, but staff not really comfortable with English only speakers! Otherwise outstanding!

Pros: Employees all spoke some English. Concierge was very helpful.

Cons: The beds were hard. I booked a non-smoking room but the whole floor smelled like smoke. All the restaurants closed early.

Pros: Excellent location combined with typical Japanese hospitality.

Cons: The room felt a bit outdated and the lounge on floor 19 was, quite frankly, boring (old-fashioned interior and cheap snacks).

Pros: THe room we booked was very spacious with 2 baths. Very courteous and efficient staff. THE shuttle bus was very convenient and the system works like a clock.

Cons: We were booked in a non smoking floor but the smell of cigarette smoke was very evident as soon as the elevator doors open.

Pros: Most of the staff except in the pool where I was harassed by a life guard for SMS messages to my children not once but many times .... I explained to him that I was a high school Teacher and that no pictures or phone calls were being made s as nd that I was on my own 100 metres from anyone ... and then told the manager that I was spending a lot of extra money on massage s and the pool and restaurants so if he could please leave me alone to mind my own business and message my children.... he continued harassing me .. not good

Cons: Facilities and helpful staff

Pros: Property is nice great staff.

Cons: Rooms are very small. No air conditioning is a definite minus. 75 degrees outside and only option is to use the heat. Very noisy but hotel staff was accommodating to move room.

Pros: Shuttle bus to jr osaka station 7-eleven in the building room is big

Cons: 1. Very difficult to drag your suitcase due to the carpet in lobby 2. When you select "do not enter room", they won't put the towels outside, you will need to ask

Pros: Free bus to station partly compensated for distance.

Cons: Lounge prices were excessively high: 1300 yen for a cup of coffee (3 times the Starbucks prices), but there is nowhere else to sit to conclude a short business meeting.