Osaka hotels near Umeda Joypolis

Cons: Having stayed there for 7 nights (from 30th Oct to Nov 6th), the best way to sum up my experience would be the inconsistent level of customer service. Depending on who was attending to you, the service could range from being pretty good to somewhat nonchalant to downright rude. The most telling example of such inconsistency, would be this morning (6th Nov) during our hotel check out. At the 20th floor level reception, when checking out, one of the staff (an American gentleman from Long Island, US) was warm and friendly. He made a conscious effort to engage us in some small talk, enquiring about our stay and experience. Needless to say, we walked out of the 20th floor, with somewhat positive feelings. Unfortunately, at the 1st floor of the hotel lobby, that was when the extreme case of really poor service took place. My wife had sought the help of the concierge (from the 20th floor) earlier to book a taxi. By the time we went down, we were told that there was gonna be a slight delay and wait for another 15 minutes or so. My wife then proceeded to ask the doorman at the lobby if we could make it to the airport in time (if we waited out for another 15 minutes.) but his only reply to her was that it takes an hour to travel to the airport and we just have to wait for the taxi since we have requested for one. Given that our flight was at 11 am and it was close to 9 am, I made the decision to take one of the taxi, lining up in front of the hotel. To my surprise, the doorman actually physically blocked me, in short - he BODY BLOCKED me, from getting into the taxi. He raised his voice and kept saying that we had to wait for the taxi, disregarding the fact that we had to rush to the airport to catch our flight. I told him to charge me (on my credit card) for the taxi booking and went ahead with the taxi, which was in front of the hotel.

Pros: facilty and personnel exeptional

Cons: nothing

Pros: Position, facilities, food

Cons: Ridiculous high price for wine

Pros: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Cons: Nothing

Pros: The bath and shower was amazing! And the level of service from reception to porter was fantastic. Really enjoyed the breakfast buffet. The view of Osaka city from my bedroom was unbelievable.

Cons: Nothing, it was a beautiful hotel with all mod cons.

Pros: shuttle bus to station.

Cons: Location not great. Room very old fashioned and in need of refurbishment

Pros: Great hotel!! Ambiance, smiles, services were excellent.

Pros: Everything

Pros: Didn't have breakfast but room service was perfect

Cons: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Pros: I love imperial hotel，all the service，the decoration；it collaborate ancient and morden.

Cons: Everything is good here, but the standard room didn’t have bathrobe?

Pros: Cleanness

Pros: Great spot, centrally located to a couple of cool areas, but you will need to use public transport to get to them.

Pros: It had a lovely Onsen on the top floor. It has a washing machine which is very useful when your travelling around.

Pros: Amazing staff and while located in a quiet area of Osaka the hotel is surrounded by great food options,the science centre and art gallery. Such a lovely place to stay for the start of our Osaka journey.

Pros: We received a warm welcome and the staff took the time to tell us how to get out and about. We walked from Yotsubashi station along the riverside, which was a pleasant stroll. There is a shuttle bus to and from Osaka train station. The food in the restaurant was good..

Cons: Rooms are very compact, ok for a couple of nights. In the business section of town so not right in the hustle bustle of shops and restaurants if that is what you want.

Pros: It was very clean with nice toiletries provided. Staff were very polite and free shuttle to Osaka station was great.

Cons: Wi-Fi was ridiculously bad. We asked about late check-out and was told it wasn’t really possible. Apparently in the book it is offered. Terrible location. Too quiet and not many restaurants ect

Pros: We were already impressed on our arrival, as the reception clerk was very efficient and could answer all our question in a very precise and professional manner. The room was light and very pleasant, and the space was perfectly optimized and felt much bigger than expected. This hotel is in a nice area and the view from our room was just amazing and on the other side of the river were very nice little restaurants and even a micro-brewery. Then at the end of the day it was always great being able to relax in the Onsen on the top floor.

Cons: Resturant on 2nd floor serves very good food, but staff not really comfortable with English only speakers! Otherwise outstanding!

Pros: Excellent location combined with typical Japanese hospitality.

Cons: The room felt a bit outdated and the lounge on floor 19 was, quite frankly, boring (old-fashioned interior and cheap snacks).

Pros: THe room we booked was very spacious with 2 baths. Very courteous and efficient staff. THE shuttle bus was very convenient and the system works like a clock.

Cons: We were booked in a non smoking floor but the smell of cigarette smoke was very evident as soon as the elevator doors open.

Pros: Most of the staff except in the pool where I was harassed by a life guard for SMS messages to my children not once but many times .... I explained to him that I was a high school Teacher and that no pictures or phone calls were being made s as nd that I was on my own 100 metres from anyone ... and then told the manager that I was spending a lot of extra money on massage s and the pool and restaurants so if he could please leave me alone to mind my own business and message my children.... he continued harassing me .. not good

Cons: Facilities and helpful staff

Pros: Property is nice great staff.

Cons: Rooms are very small. No air conditioning is a definite minus. 75 degrees outside and only option is to use the heat. Very noisy but hotel staff was accommodating to move room.

Pros: Shuttle bus to jr osaka station 7-eleven in the building room is big

Cons: 1. Very difficult to drag your suitcase due to the carpet in lobby 2. When you select "do not enter room", they won't put the towels outside, you will need to ask

Pros: Good location for attending the conference, which is just next door. Convenient shuttle service between the hotel and Osaka Station.

Pros: Free bus to station partly compensated for distance.

Cons: Lounge prices were excessively high: 1300 yen for a cup of coffee (3 times the Starbucks prices), but there is nowhere else to sit to conclude a short business meeting.