Osaka hotels near Festival Hall

Pros: Check in and check out process was seamless. Staff is friendly and can speak English fluently. The location was great: steps away from main shopping districts, food, and a 10 minute walk from the train station. The room was small but clean and had everything we needed for our stay.

Cons: This hotel is located right above a nightclub, which means that on weekends it can get really noisy all the way up till 6 am. I would advise purchasing earplugs if you are a light sleeper! The WiFi on this property is also very slow, so it was not possible to use for any internet browsing. We had our own portable WiFi which we relied on throughout our stay here.

Pros: We loved this hotel. Coffee making in lounge for early risers. Lots of useful thing for tourists to borrow if needed. Lovely staff

Cons: Not much at all. It was very good

Pros: The breakfast was fantastic, tones of options. The personal was very friendly, specially Yoshida made our stay super special. Great location, tones of restaurants and bar in the area. Beautiful interior design.

Cons: Nothing, everything was great

Pros: Everything was fantastic - from the location, to the staff, to the cleanliness, the design, and modern amenities. Great laid-back vibe right in the action of bustling Osaka!

Cons: The only tiny thing I missed was somewhere to pop my suitcase in the room - only place it could fit was on the floor - was ok travelling alone but would be a bit cramped if you had to fit luggage for two.

Pros: The staff were fantastic. They were very helpful. The location is great. The hotel is very clean and stylish

Pros: Love the free flowing coffee idea. The stay was over our expectations overall.

Pros: + Clean and modern

Cons: - Room rather small

Cons: Having stayed there for 7 nights (from 30th Oct to Nov 6th), the best way to sum up my experience would be the inconsistent level of customer service. Depending on who was attending to you, the service could range from being pretty good to somewhat nonchalant to downright rude. The most telling example of such inconsistency, would be this morning (6th Nov) during our hotel check out. At the 20th floor level reception, when checking out, one of the staff (an American gentleman from Long Island, US) was warm and friendly. He made a conscious effort to engage us in some small talk, enquiring about our stay and experience. Needless to say, we walked out of the 20th floor, with somewhat positive feelings. Unfortunately, at the 1st floor of the hotel lobby, that was when the extreme case of really poor service took place. My wife had sought the help of the concierge (from the 20th floor) earlier to book a taxi. By the time we went down, we were told that there was gonna be a slight delay and wait for another 15 minutes or so. My wife then proceeded to ask the doorman at the lobby if we could make it to the airport in time (if we waited out for another 15 minutes.) but his only reply to her was that it takes an hour to travel to the airport and we just have to wait for the taxi since we have requested for one. Given that our flight was at 11 am and it was close to 9 am, I made the decision to take one of the taxi, lining up in front of the hotel. To my surprise, the doorman actually physically blocked me, in short - he BODY BLOCKED me, from getting into the taxi. He raised his voice and kept saying that we had to wait for the taxi, disregarding the fact that we had to rush to the airport to catch our flight. I told him to charge me (on my credit card) for the taxi booking and went ahead with the taxi, which was in front of the hotel.

Pros: facilty and personnel exeptional

Cons: nothing

Pros: Position, facilities, food

Cons: Ridiculous high price for wine

Pros: One of the nicest hotel rooms I have ever seen. Everything was awesome, even that bathroom! Great hotel and the location was great if you like to shop and eat.

Cons: Nothing

Pros: The bath and shower was amazing! And the level of service from reception to porter was fantastic. Really enjoyed the breakfast buffet. The view of Osaka city from my bedroom was unbelievable.

Cons: Nothing, it was a beautiful hotel with all mod cons.

Pros: shuttle bus to station.

Cons: Location not great. Room very old fashioned and in need of refurbishment

Pros: Great hotel!! Ambiance, smiles, services were excellent.

Pros: Everything

Pros: Didn't have breakfast but room service was perfect

Cons: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Pros: I love imperial hotel，all the service，the decoration；it collaborate ancient and morden.

Cons: Everything is good here, but the standard room didn’t have bathrobe?

Pros: Service was excellent, convenient location for walking and trains

Pros: Location Amazing!! Lot of things close by and at a short walking distance. Directly connected to the metro station. Staff very helpful and polite.

Pros: Breakfast start at 6:30, it is not really convenient if you are on business trip. The location is very convenient, right beside the busy Dontobori area with stores, groceries, Apple store, local sake restaurant, and shuttle bus station to Kansai international airport is right down at 1st floor. Their staff can speak English very well.

Pros: Just near the famous Dottonbori and shopping street. Shuttle to the Kansai airport was quite important for us and it was cheap and comfy. Room is spacious and clean. Staff is helpful and kind.

Cons: Hotel name is kinda hidden difficult to notice.

Pros: The location is very convenient there is subway just below the hotel. We got the brand new room, it is super comfy and clean.

Pros: the room and the service

Cons: no gym and pool

Cons: No upgraded even if top tier membership.

Pros: I got a lot more than I paid for at Hotel Nikko. The room was comfy with great dimmable lighting, quiet AC, and clean. The staff was incredibly helpful- carrying shopping loot all the way from my taxi to my room, and generally available for any questions I had for them.

Cons: One pet peeve: a power outlet closer to the bed would have been nice, but this was not a problem.

Pros: BEST SERVICE~~~~!!!!

Pros: When we were going to grab some food , the staff did a research in front of us and printed the details out which is the restaurant nearby. More than that, the staff hold the umbrella and came with us when it was raining . He keep introducing what’s the best dish of each shop. It was exceeded my expectations.

Pros: Beautiful rooms, friendly stuff

Cons: Food and drinks was ok, nothing special. Hotel stuff was giving very bad recommendations on restaurants to eat outside. After 4th their recommendation we stopped ask for recommendations. Garden in outside was not well organized.

Pros: Everything

Cons: Nothing

Pros: Hotel is clean, most staffs were attentive and helpful.

Cons: My family and I were extremely disappointed of the services provided by the breakfast restaurant. It was poor and much below standard compared to other 5 star hotels. Staff were unfriendly and not helpful, in fact rude to a certain degree. I would not recommend having breakfast or dine at the restaurant. Otherwise services from guest services, front desk and butler services were outstanding.

Pros: Quality and service

Pros: Stayed only one night but was very well looked after

Cons: Small hotel. Very poor level of service to only serve a very few clients. Our room was extremely small eventhough we paid $800 per new night. Only one restaurant that closes sharply at 10. Quite simple breakfast on s cond day and majorly overpriced. No upgrade is give to Marriot member but everyone know that already. I would not recommend it. You can find a better hotel at leas than half price. Very sad property.