Osaka hotels near Festival Hall

Pros: Lobby and enterance were both very well decorated. Staff were very well spoken and had great language capability. Restaurant had very nice decor. Hallway and room all achieved the boutique/classic look.

Cons: Room service was slow. Feels like the hotel was starting to get old. Minor damage to furniture. Curtain would not fully close. Restaurant service was slow.

Pros: Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.

Pros: My favourite hotel in Osaka, over St. Regis and Intercontinental.

Cons: Like everywhere in Japan, you feel the best rooms and tables are given to Japanese patrons.

Pros: Good service

Cons: The breakfast wasn’t up to standard

Pros: This is a luxury class property that still manages to exceed expectations, mostly due to the professional and attentive staff. Every single staff member we encountered performs at a very high level. The rooms, view, and facilities are absolutely first class. We were there for my wife's birthday and they made every encounter special. We also enjoyed the piano bar and playing of Walter Clark. Additionally, we had one of our greatest culinary experiences at La Baie with Chef Gilbert and his super staff. Michelin is sleeping if La Baie only has one star.

Cons: Absolutely nothing not to like. "It's only money and you can't take it with you" :)

Pros: concierge is very good

Cons: no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.

Pros: I like the view from the lobby window and our room window. You can see city lights at night and almost 360 view of the whole city at daytime.

Cons: None.

Pros: Staff was very accommodating, particularly Roberto Reid, he went above and beyond every time we met. Bathroom and view were also fantastic.

Cons: Location is more business than pleasure.

Pros: All the staffs are well trained especially housekeeping staffs, very impressive for the room cleaning and the bear setup :D lovely

Pros: Beautiful, comfortable hotel with stunning views and lovely facilities. Rooms were comfortable and the pool/spa area was nice and relaxing. Great gym.

Pros: Everything

Cons: None

Pros: Definitely the most luxurious hotel I have ever stayed in. Everything about this hotel made me speechless. The staff here know what 5 star luxury is. The executive lounge and swimming pool alone would make me come back.

Cons: I think the 1,500 yen for just sitting in the Sky lounge bar at night was uncalled for. I had a 2 drinks earlier on in the day and there was no charge. The service was actually better during the day if I'm honest. There was a 40 minute wait on cocktails, and the staff were under pressure and couldn't keep up, glasses were even broke around guests. Don't see how this makes sense? When cocktail are 3,600 yen there should be no extra charges, especially for executive lounge guests.

Pros: Absolutely everything Was Perfect

Cons: Everything perfect

Pros: Truly the best hotel I have stayed out in a long time. Centrally located, amazing amenities and wonderful staff. The fitness center and spa is a must stop.

Pros: Nothing at all - horrible experience!

Cons: Firstly I was imposed a “security” deposit which was not imposed on my friend checking in at the same time. I fail to understand the discrimination. Let aside the fact that their payment machines did not accept my bank cards (which were accepted at all other places across Japan and at other prestigious hotels!) Secondly, the reception staff could not even express themselves failing to communicate about services at the so-called 5star hotel.. no idea which restaurant where, which lift.. the building is a maze! Thirdly, travel desk communicated a taxi fare of 5400 which actually ended up costing me more than 15,000!!! No - do not blame it on the traffic, blame it on incompetence & poor customer service. Fourth, I was refused a flexible/late check out despite they had rooms available- so being a high level booking.com member did not help. Fifth, I ended up dragging my suitcases around to the airport to only find out that they have payable services that assist with luggage transfer to the airport which they did not bother to even communicate despite the fact that I kept asking for best options to check out... Lastly, it was my 4th & last hotel in Japan, the most expensive one and the most disappointing one - I felt insulted for the first and last time in Japan (in a 8 days/4 cities stay) at this hotel due to its staff. Yeah, blame it on the back of xmas and busy time now!

Pros: Great hotel!! Ambiance, smiles, services were excellent.

Pros: Everything

Pros: the staff

Cons: nothing

Pros: Very hospitable staff, excellent breakfast - many choices, Japanese and western buffet. Comfortable bed and pillows. Great view of the city from the room. Automatic lights and curtains console was convenient and fun. Beautiful hotel !

Cons: It is a bit away from the action, but a short walk to the various forms of public transport so not a big deal. The free shuttle from the Osaka jr station is a bit hard to find. Clearer instructions on getting to the proper gate and where to wait could be updated on the booking.com website. Otherwise the shuttle is very useful and good service!

Pros: Great room with amazing views. Shuttle bus into Osaka and back a real plus. Peaceful atmosphere.

Cons: Breakfast expensive.

Pros: Didn't have breakfast but room service was perfect

Cons: I feel staff have taken care of minute details ,nothing comes to mind to make any positive suggestions

Pros: BEST SERVICE~~~~!!!!

Pros: Hotel is clean, most staffs were attentive and helpful.

Cons: My family and I were extremely disappointed of the services provided by the breakfast restaurant. It was poor and much below standard compared to other 5 star hotels. Staff were unfriendly and not helpful, in fact rude to a certain degree. I would not recommend having breakfast or dine at the restaurant. Otherwise services from guest services, front desk and butler services were outstanding.

Pros: Spacious rooms, excellent service, great location. Not overpriced considering the quality.

Cons: Breakfast was decent, though nothing to write home about

Pros: Good location and very kind service.

Cons: Small hotel. Very poor level of service to only serve a very few clients. Our room was extremely small eventhough we paid $800 per new night. Only one restaurant that closes sharply at 10. Quite simple breakfast on s cond day and majorly overpriced. No upgrade is give to Marriot member but everyone know that already. I would not recommend it. You can find a better hotel at leas than half price. Very sad property.