Osaka hotels near Namba Parks

Pros: Location... Staff.... View... Loved them all

Pros: The view and the location are basically the only interesting aspects of this hotel. I would therefore not recommend a 5-star hotel which doesn’t come with the basics of that level: an outstanding service.

Cons: Breakfast is average, including on the Club floor. You serve yourself your own coffee in a basic machine where it really is bad, they serve industrial juices, the choice is modest and when I asked for a refill of milk for my son’s cereals it never arrived. The facilities in the room are not of the best level either, there is no pool or spa in the hotel, which is quite surprising for a hotel of this level and most of the staff doesn’t speak English. But the worst came on the last day. I check-out in the morning and my flight being at 11.45pm, I left my luggage at the hotel with the intention of getting it back in the evening and taking a little while to arrange one or two things before I left (include a couple of purchases in my luggage and quickly go to the restroom to change to airplane clothing). When I sat at the « Lounge plus » corner in the lobby, I was interested to have a drink after a day in Osakas’’s streets while my 10-year-old son and we would alternate to go to the restroom to freshen up and change. Although we were ordering drinks, a very rude lady at the « Lounge plus » asked us to leave because it wasn’t a waiting room. But we were customers of the hotel, were ordering drinks and weren’t bothering anyone as we were using the restroom to get ready. We were chased a couple of times by the hotel staff within the lobby, can you believe it ? Our presence was probably messing up the uptight atmosphere, I don’t know. When I asked whether we could wait on the Club floor (since we were initially Club floor customers), we were told that we would beed to pay 4500 yen for that ! I simply wanted to make things easier by moving « out of their way ». What do customers do when they have a late flight and get their luggage back ? They grab their luggage and run away ? This is what I asked the front desk manager who, aside from feeling embarrassed, seemed to be highly looking forward to us leaving. I travel extensively and have never felt out of place as I did here !!

Pros: Views of Osaka at night

Cons: We had hoped staying at this hotel would be a real treat to mark the 18th and 21st birthdays of our children and the end of our trip to Japan. We booked into the ‘Summer Buffet’ restaurant but arrived to find there were no fish or vegetarian options (2 of us are pescatarian). Staff were unhelpful and unapologetic and offered no suggestions for alternatives. We ended up eating in the shopping centre below the hotel. We returned hoping to get a drink. My youngest (turning 18 in 2 days) was not allowed in the bar and the lounge was closed (at 10pm). We were told there was nowhere in the hotel we could get a drink. Again no apology. We found the hotel soulless and staff, although plentiful, repeated ‘hello and thank you’ In parrot fashion but gave little individual customer service or care. A huge disappointment and bill. This booking was an expensive mistake.

Pros: I liked the service provided by every staff member especially the concierge! I would rate them a seven star if i could.

Pros: Luxury feel. Friendly and helpful staff. Amazing view over Osaka!

Cons: Lifts were confusing at first. Had to wait with tourist wanting to visit the observation floor for over 15 minutes before making it to the hotel

Pros: My free upgrade to a corner room :)

Pros: The view. The view is just incredible. We were on the 51st floor and it was breathtaking,

Cons: Nothing springs to mind. It was a lovely hotel.

Pros: Location and service

Cons: Price

Pros: Convenient location, excellent service, spacious room, providing toothbrush. & slipper for kids, excellent services on tourist information and trip bookings

Cons: High price, can not count into Marriott points

Pros: - professional & polite Staff - breathtaking views - large rooms

Cons: None

Pros: Great location Good view Friendly staff Clean room

Cons: The Tennoji station is a bit chaotic and can be confused for foreigners - it is not related with the hotel but it is the only thing we found as less positive.

Pros: The hotel is very well situated and you can easily visit the city center. The hotel has got a panoramic elevator! The room is confortable and the staff is very kind.

Pros: Cross hotel was in a great location, the staff were super friendly and helpful with helping us to navigate our way around Osaka. I would not hesitate in staying again and recommending to family and friends.

Pros: This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,,This was my second stay at the Cross Hotel and would certainly stay again in future, Very convenient location, clean rooms and facility, The hotel restaurant and bar staff were outstanding. Awesome pillow's, so good I bought one use at home,

Pros: Locality, excellent breakfast and very comfortable bath/shower rooms. Very helpful manager and staff.

Cons: Nothing

Cons: The pilow is not comfortable.

Cons: Morning breakfast not much choices for kids .

Pros: Location of the hotel

Cons: The hotel room (double bed) which I stayed was small, old and dirty. But the hotel was not able to offer another room on the same floor for me (my family members were living on the same floor)

Pros: The location is excellent. Near to Namba train station. The hotel is surrounded by shopping places and dining options. Breakfast is great. And the Nespresso coffee machine in the room is a BIG plus point!

Cons: The room is a little cramped for three adults, with three single beds fit in nicely side by side and not much room left to open luggage. But this doesn’t dampen our experience in Osaka.

Pros: Nice hotel, good location

Cons: The duvet on the bed was old, need to be changed

Pros: It was a great location to shops, restaurants and river cruises.

Cons: The TV had no international movies you could pay to watch. All Chanel’s were in Japanese.

Pros: Nice hotel, great location, friendly staff. Good value. Will use the hotel again.

Cons: Shower/bath arrangement not typical for western traveler. However, completely acceptable

Pros: The hot spring and the no shoes policy inside the whole hotel made it a very special experience. The free night ramen also gathered the guest together and made customer feel warm. All the above arrangements helps the guest rooms very clean. The room is very spacious. The bathroom, the toilet and the sink are separated so 3 people can be using the amenities together.

Cons: Better states clearly by what age a teenager is counted as an adult. Luckily triple room is available when we check in.

Pros: East to access, good location

Cons: Staff to be more informative

Pros: Location.

Cons: Overpriced.

Pros: Staffs are nice and helpful

Cons: hot spring area is small

Pros: The staff were very helpful and kind. The atmosphere in the hotel is lovely. The location is very convenient.

Cons: There was some noise in the evening but nothing particularly bad and it’s worth it based on the great location

Pros: Perfect location

Cons: Sound proofing and sunlight shielding in the room

Cons: the smell in the lifts at any given time of the day - poor ventilation - could do with installing an air freshner inside the lift.

Pros: Good location, serene and my children love the free ramen every night!

Cons: Breakfast menu is repeated daily. There should be some variety!

Pros: Location was really great! Loved the tatami matting in the whole hotel, gave it an authentic feel. Free ramen and green tea at night was fun.

Cons: The Onsen bath was a bit disappointing - too small, no "outdoor" pool as stated, and with a rather unfriendly woman watching over the bathers. We had expected more and were looking forward to the Onsen in particular. The room was on the small side with a tiny bathroom.

Pros: The location is excellent! This is the best part.

Cons: The sound proofing is not very good. And there’s a big window over our heads without any curtain, so that we were woke up early in the morning.... which is pretty annoying

Pros: The Onsen on top of the hotel

Cons: No wardrobes in the room.

Pros: Everything. Location. Scenery. Rooms. Staff. Etc.

Pros: The Hotel is very clean. I like the hotel’s proximity to Dotonbori Street and Namba Shopping Center. Breakfast is Awesome. Highly recommended for family trip to Osaka

Cons: NA

Pros: Agree to solve problem together, many thanks .

Pros: The hotel has an exceptionnal placement (just 2 minutes from Dotonbori). We had a room with a very good view (angle room). The staff is friendly and welcoming. Very big room, but not very practical (no closets).

Cons: Canalisation smell in bath. We also found some hair on the bathtube and the sink (not ours).

Pros: Location

Cons: Communication skills of staff, too crowded (guests and tourists), limited space for spa/pool, blocked view

Pros: Good location. Nice to have the option of the onsen.

Cons: Pillows hard. Room smelt stale and a little dated!!

Pros: Breakfast was way less than what I expected for the price paid. Bedroom was small but comfortable for two There is no facility, gym, pool, etc. There was one Japanese public bath on top floor, which is more suited for east Asian

Cons: Better breakfast, view was no existence, facility (gym, pool)

Pros: good location: it is very near the shopping and eating places. good facility: the room is good. The breakfast is good with many selections. I also like the sky spa. good room: the room is big enough. good service: the staff are very nice and helpful.

Cons: It is not so close to subway stations. It is located in between 2 stations (take 15-20 mins on foot), so it is not so great if you travel with big luggage. It is a big hotel, so it can be very crowded sometimes.

Pros: Great breakfast ....little pricy...location is great and friendly services. But i think room cleaning service could be little better.

Cons: daily room cleaning could be little better. seems it didnt clean everything each day. only did a partial cleaning.

Pros: The service is good. The usher can assist you to cut fruits that bought from outside. The spa is comfortable.

Cons: The room is too small for 3 adults, there is not enough space to open our luggage. Also, the washroom is too small, you can only pull the door from outside, so you can imagine how small it is. Moreover, we have added breakfast when we arrive the hotel but the breakfast is not valuable. You have to wait for a long time for the cook to refill food.

Pros: Staffs are very good and helpful!

Pros: Connected to train station

Cons: We got a budget hotel for luxury price. Zero customer service. Horrible check in process. Room prices not reduced for price match. Complete disappointment with booking .com and hotel wasn’t helpful either. No help with bags, would not book taxi to airport, rooms small and one bed was too short for use (I’m 5’4” and my feet hung off). Rooms were supposed to be in the $120 range but cost $600. Terrible terrible terrible

Pros: I love the hotel and the location is great. Staff were helpful. Would definitely go back and stay in the same hotel. Arigato gozImas, o kini!

Pros: Great location. Next to the touristy areas and JR Namba station.

Cons: Looks a bit outdated, but still very nice.

Pros: Very nice hotel! Great staff, very clean, and within walking distance to Dotonbori and tons of restaurants and shops! They validated our parking fee as well! Very happy!

Pros: Roomy quad room perfect for two parents and two teens. 2 bathrooms! Same building access to limousine bus to Kansai airport.

Cons: Have to take two separate elevators from ground level. First to lobby and then from lobby to room.

Cons: Staff asked me to do survey during my breakfast very rude and I was only one asked because I was American

Pros: Location

Cons: The room. Old-fashioned. Things non working. Amenities very poor

Cons: The guy on the reception was rude, not welcoming us very well and not even give us a smile

Pros: The location is excellent - close to the shuttle from both airports, metro and railway stations, all under the hotel or in the same building.

Cons: The hotel is outdated and seemed to be very old. The ventilation seemed quite dirty and needs cleaning. Overall there are many old hotels around, but this one does not seem to be kept clean at least.

Pros: Great location! 5 mins walk and you're in the middle of the buzz of Osaka. Quite clean as well. Highly recommended!!

Cons: Male staff barely smile! The ladies were nice though.

Pros: Good location for food and seeing the city. Not as convenient if you want to use Osaka as a base to see the surrounding cities. JR Osaka would be a better option. They also give you a mobile phone to use during your stay called “Handy”, allows you to use phone and wifi.

Cons: Rooms feel a bit old but it may be the style they are going for as they style the hotel in a European 18th century. Also rooms feel small but that may be the normal size for Japanese hotels.

Pros: The staffs were very nice, speaking English very well. The hotel is just next to the JR Namba station, which is extremely convenient to travelers. The decoration of the hotel is delicate.

Cons: The air conditioner is a little bit noisy.