Key West hotels in New Town

Cons: Got a small room that I understood was directed by using Kayak or 3rd party reservation service.

Cons: What I didn't like was the smell of the room and the fact that our first room had a used razor in the bathroom.

Cons: Can’t really think of anything

Cons: Closer to down town

Cons: Our room and elevater could use an update

Cons: The room was quite dark and the toilet didn't work. However, they did send someone immediately to fix it. The room had a musty smell. When the maid came (we were there for 2 days), she only left one washcloth and one handtowel for the two of us.

Cons: Expensive for what you get. No extra incentives are included in what you pay for the rooms it all costs extra. Rather go to the marriott just down the road again.

Cons: food was a bit pricey and left a bit to be desired.

Cons: Our room phone never did work. Internet service was frequently interrupted. BR sink faucets functioned poorly. The White Sox did not win too many games.

Cons: Too pricey for what you get. Don't expect to relax! More of a party hotel. Thought I was back in college but then I couldn't afford it.

Cons: Resort fees

Cons: Late check in time.

Cons: Beach front but can't swim in the water.

Cons: Parking is limited and constrained. The shuttle service to Old Town is inconvenient (2 hour intervals); but free. There are very few local (within walking distance) restaurants. The best, a Fridays, has closed.

Cons: The only negative comment is the parking. The number of parking spaces within the resort does not accommodate the number of guests. We had to park beside a Walgreens which was near the resort but did not have walkable pathways to the resort. We had to walk through trees and climb a slight hill that had no traction.

Cons: When we arrived at 6pm I was told my room was not ready as I had made my reservation an hour before....so I guess rooms don't get clean unless there are reservations made which made no sense.

Cons: The hotel was a dump

Cons: Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.

Cons: The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.

Cons: See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.

Cons: Our room was very close to the main street into town which was noisy.

Cons: The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.

Cons: Floor level. Could not use.

Cons: Air conditioning inside rooms are very noisy. Asked the front desk about that with response all rooms are like that. Needs some attention to fix that problem.

Cons: I didn't have a balcony

Cons: Expensive but its Key West Rooms a little dated Pool is small, but not crowded when I was there

Cons: More searing available around the pool area

Cons: you don't get Hilton Honors points even for incidentals when booked through a 3rd party, that was a major fail

Cons: Music from pool area was very loud in evening and you need new speakers.

Cons: Reserved 2 rooms but when checking in the hotel showed only 1 room was reserved. Hotel staff had to scramble to accommodate us.

Cons: The cabanas seemed to need a little upgraded. Starting to see some wear and tear.

Cons: Pool water was very warm and located with with hardly any shade. Could have misters out there to help with the extreme heat.

Cons: Expensive restaurant...$14.95 breakfast buffet with no other option unless you asked. "handicapped room" had no grab bar for getting out of the shower or beside the standard height toilet. Room needed sprucing up. Balcony door often stuck and was hard to open and also there was a three inch high ledge going out the door that was easy to trip over.

Cons: Entrance on curved road. Dangerous entry/egress

Cons: No thing to report.

Cons: The staff wasn't too helpful, it could have been because it wasn't directly booked with them but through Kayak. I wanted to change from a king size bed to a two bed room but they said they were sold out. However, when walking around the hotel around 11PM I saw plenty of empty rooms with two beds. In addition, I got (initially) charged for drinks I did not have at the pool. Overall it's okay, but I wouldn't book there again unless it was my only option.

Cons: Free parking or breakfast would have been nice.

Cons: The price was a bit high so I expected at least to have complementary continental breakfast that other less expensive hotel offered. Extremely late check in and early check out. Check in does not start until 4:00pm.

Cons: Wile the pool was open, the outdoor bar and hot tub was closed due to a car running off the road and hitting it. That was unavoidable on the hotel’s part of course bat we were told it had happened there months previously. No work had been done on it and the indoor bar did not open until 4 or 5 depending on the day. The only alcoholic beverages available were canned mixed drinks and beer available in the little shop the have. We like spending the day at the pool and going out at night so that was a disappointment. The biggest issue is the location. We knew that when we booked it with Hilton Honor points. Unfortunately, it was more inconvenient than we thought. There is a shuttle that was free at the time we were there although signs said $19.95 a day unlimited. The shuttle was usually full goin and we were dropped off several blocks from Duval and Mallory square although there were shops and restaurants at the location. We used it to go downtown but used Lyft to come back because of the drop off / pick up location. So, my low rating is for the relatively high price compared to the location.

Cons: Houskeeping could have been a little better. First Day, our towels were not changed, which was alright. But we didn't get wash cloths. Also had to use Hand Towel as a bath mat.

Cons: The hotel is far from town. This was our first time to Key West so we didn’t realize that there is only one area that stuff happens, so we might as well have been out in the suburbs. Also the mattress and pillows were not very comfortable. The pool is constantly out of towels. So that is a bit disappointing.

Cons: Housekeeping

Cons: Twenty dollar cab ride to Duval Street or twenty dollars for shuttle. Hotel is on main road at the entrance to Key West. Road noise was distracting and sleep disruptive from motorcycles and first responders. Long wait for check in not well staffed or prepared with prepaid customers paperwork.

Cons: The elevator was slower than snails snot. You can see the water around all the obstructions. But it is not the Oceanview, it is water but not the ocean. Way overpriced

Cons: Needed more pool chairs.

Cons: The resort fee is too expensive. The shuttle does not run @ all times. A cab cost about $16 to get to Duval St. There were never enough towels in the room; however, when we called, housekeeping did bring more towels within 30 minutes. The room was much smaller than it looked from the pictures on the website. Next time I will also choose to stay closer to Old Town.

Cons: No Resturant on site

Cons: Being fairly new, the first room we were provided had issues with the barn door for the bathroom where it wouldn't close. We had paid for a ocean view and we're given a room where the elevator block the view. The front desk was able to give us another room but couldn't provide us then with the size bed we had requested since we were there for multiple nights. The new room was clean and similarly put together but the barn door still on occasion would get stuck. Leaving one of us trapted temporary in the bathroom. The second downfall which really has to do with the location is it is right there upon entering key west so if you request a ocean view room, you're going to hear the traffic coming and going.

Cons: the breakfast wasn't what we expected. and the restaurant after hours, that we had to walk to the "next door restaurant" to get the food.