|"The staff was great and helpful."||(in 157 reviews)|
|""Staff was outstanding, super clean room,and facilities.""||(in 163 reviews)|
|""Great breakfast buffet, friendly staff.""||(in 95 reviews)|
|"No place to redeem drink tickets."||(in 3 reviews)|
|"same breakfast for 8 days disgusting."||(in 47 reviews)|
|"$25 resort fee for what?"||(in 10 reviews)|
|pool area||in 485 reviews|
|room was clean||in 470 reviews|
|staff was very nice||in 357 reviews|
|breakfast included||in 278 reviews|
|shuttle service||in 173 reviews|
|nice hotel||in 159 reviews|
|free parking||in 133 reviews|
|front desk||in 95 reviews|
|tiki bar||in 85 reviews|
|per day||in 77 reviews|
|key west||in 68 reviews|
|old town||in 58 reviews|
|little bit||in 46 reviews|
|bed was comfortable||in 40 reviews|
|resort fee||in 33 reviews|
|mallory square||in 20 reviews|
|drink tickets||in 18 reviews|
It was clean and beds were comfortable. We felt safe and the staff was friendly. Breakfast was very good. The pool was nice.
Wile the pool was open, the outdoor bar and hot tub was closed due to a car running off the road and hitting it. That was unavoidable on the hotel’s part of course bat we were told it had happened there months previously. No work had been done on it and the indoor bar did not open until 4 or 5 depending on the day. The only alcoholic beverages available were canned mixed drinks and beer available in the little shop the have. We like spending the day at the pool and going out at night so that was a disappointment. The biggest issue is the location. We knew that when we booked it with Hilton Honor points. Unfortunately, it was more inconvenient than we thought. There is a shuttle that was free at the time we were there although signs said $19.95 a day unlimited. The shuttle was usually full goin and we were dropped off several blocks from Duval and Mallory square although there were shops and restaurants at the location. We used it to go downtown but used Lyft to come back because of the drop off / pick up location. So, my low rating is for the relatively high price compared to the location.
Great Pool with Pool Bar. Good locations, just at the entrance to Key West, you can't miss it.
Houskeeping could have been a little better. First Day, our towels were not changed, which was alright. But we didn't get wash cloths. Also had to use Hand Towel as a bath mat.
Free parking or breakfast would have been nice.
Yes greatdrinks a bit pricey 25 dollars for 2 drinks
Beautifully decorated; pristine; lovely!! It’s impression WOW!
No thing to report.
Just ok. Far from town
The room was updated, and the lobby was very nice. The hotel is close to 3 others and you are able to use any of the pools, etc.
The hotel is far from town. This was our first time to Key West so we didn’t realize that there is only one area that stuff happens, so we might as well have been out in the suburbs. Also the mattress and pillows were not very comfortable. The pool is constantly out of towels. So that is a bit disappointing.
I liked the lobby, pool, and room overall.
The staff wasn't too helpful, it could have been because it wasn't directly booked with them but through Kayak. I wanted to change from a king size bed to a two bed room but they said they were sold out. However, when walking around the hotel around 11PM I saw plenty of empty rooms with two beds. In addition, I got (initially) charged for drinks I did not have at the pool. Overall it's okay, but I wouldn't book there again unless it was my only option.
Had a great stay the hotel was clean and awesome the pool was very nice and the place was very quiet . Abusutly loved everything . Highly recommended
Enjoyed the Super Moon of the decade on the balcony...!
The decor was clean, modern and beautiful The pool look like a picture, the furniture and umbrellas complemented the key west vibe Beds, chair and bathroom look like new, perfect condition and extremely clean
The price was a bit high so I expected at least to have complementary continental breakfast that other less expensive hotel offered. Extremely late check in and early check out. Check in does not start until 4:00pm.
Entrance on curved road. Dangerous entry/egress
Hilton Garden Inn Key West / The Keys Collection is located in Key West and is close to the area's popular attractions. The various facilities this modern hotel has to offer include babysitting/child services, a heated pool and a 24-hour reception.
Hilton Garden Inn Key West / The Keys Collection has been recently refurbished and offers laundry facilities, a car rental desk and room service. In addition, the multilingual staff are on hand to provide assistance. The hotel also features a well-equipped gym.
Hilton Garden Inn Key West / The Keys Collection provides rooms equipped with tea and coffee making facilities and a microwave.
The hotel is within a short walk of Key West Tropical Forest and Botanical Garden. Guests can also visit Stock Island.
based on 2,160 reviews
Policies vary by room type and provider.
All reservations at Hilton Garden Inn Key West / The Keys Collection – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Hilton Garden Inn Key West / The Keys Collection is located at 3850 North Roosevelt Boulevard in New Town, 5.1 km from the centre of Key West. Smathers Beach is the closest landmark to Hilton Garden Inn Key West / The Keys Collection.
Check-in time is 16:00 and check-out time is 11:00 at Hilton Garden Inn Key West / The Keys Collection.
Yes, Hilton Garden Inn Key West / The Keys Collection offers free Wi-Fi.
No, Hilton Garden Inn Key West / The Keys Collection does not offer free parking.
No, Hilton Garden Inn Key West / The Keys Collection does not offer free airport shuttle service.
Hilton Garden Inn Key West / The Keys Collection is 1.7 km from Key West.
Yes, Hilton Garden Inn Key West / The Keys Collection has a pool on-site.
Hilton Garden Inn Key West / The Keys Collection has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.