Car pickup too a long time but employees were nice and accommodating
10.0 Excellent28 Feb 2022
Pickup and drop off were effortless, car vey good, best of all was the counter service.
10.0 Excellent20 Feb 2022
Staff was pleasant, overcharged for an extra hour but quickly refunded.
2.0 Mediocre30 Dec 2021
No one was at the counter when I went to return the car. Car had a check engine light and wouldn't start half-way through the rental, unexpected charges on credit card, overall a bad experience.
8.0 Excellent22 Nov 2021
There were NO cars when we arrived snd had a significant wait. A nice young man did help us as my husband is disabled and he upgraded us and got us on our way. I wish I had gotten his name. Drop off was chaotic but I managed to get out relatively quickly. I think there may be an issue with my charges that I need to check today.
6.0 Good10 Nov 2021
They didn’t have cars when I arrived. I had to wait for an hour before one was ready.
2.0 Mediocre26 Oct 2021
We were given the wrong type of car so we didn't have room for all our luggage. Luckily my brother in law was with us and had room in his car. The car reeked of cigarette smoke, we were offered a discount and never received it. We told them upon receiving the car that we needed to change the drop off location, they said it wasn't a problem but they never changed the location. We also asked about a second driver and were told again no problem, so when we went to add him days later they told us they were going to charge us. We weren't told that when we asked about it originally or we wouldn't have drive to their location to make him a driver. Also to make it worse they were going to back date it and make us pay for days before we added him. Do yourself a favor and rent somewhere else.
10.0 Excellent25 Oct 2021
Fantastic Budget staff at the Key West airport office
7.9 Good15 Oct 2021
Convenient and easy
10.0 Excellent10 Aug 2021
The attendants were extremely helpful in matching me to the SUV I needed.
Staff was helpful and friendly and drop off was super easy.All was good.
8.8 Excellent29 Sep 2020
Pretty simple in & out. Toll policy so-so.Car wasn't ready for pickup at my allotted time.
6.0 Good17 Aug 2020
The staff was helpful at check-in and check-out.The air conditioner was not that great in the daytime heat and the gas tank was not full on pickup.
2.0 Mediocre11 Aug 2020
I was unable to cancel my rental. Plans changed due to COVID-19I was unable to cancel my rental. Plans changed due to COVID-19
6.0 Good26 Mar 2020
Didn't get to take the tripDidn't get a refund for the auto insurance after my trip was cancelled.
10.0 Excellent24 Mar 2020
6.4 Good30 Jan 2020
nothing reallyI did not like the fact that I specifically rented a convertible and when I checked in there were not any available and the rep was not able to tell me when one would be available. Unexpectedly I had to return the Jeep 2+full days early and was not offered any type of refund or credit, bad business in my opinion.
8.0 Excellent28 Jan 2020
No fluid came out for the windshield wipers which was frustrating. We bought more but it still didn't work. Told the lady at the counter when we returned the car & she deducted the cost of the fluid from our bill. Much appreciated
10.0 Excellent23 Jan 2020
Quick and easy pick up and drop off. Great rate compared to others.
My reservation was not honored. Arrived at my destination and was told there were no cars available. Ended up being forced to pay more than double the amount to get a car at a different agency. Terrible!
10.0 Excellent7 Jun 2021
The staff was excellent and the vehicle was exactly what we wanted
2.0 Mediocre17 May 2021
The staff member told us "we had no hope of getting a car" and to use another agency, therefore we never got our carThe staff should have issued a refund for the prepaid rental, but would not
6.0 Good28 Feb 2021
Mack was so helpful! He tried to help my reservation when my flights were rerouted and we got in an hour later than expected. He really went above and beyond to try to accommodate the change in plans.Closing the office prior to the arrival of the last fight is problematic, there were a number of folks stranded without their rental car. This resulted in additional taxi fees from and returning to the airport to pick up the vehicle during the next days business hours. If business hours could be extended, the arrival in Key West and Avis experience would be more enjoyable.
10.0 Excellent31 Aug 2020
Staff was very easy which with to work and quick for a small airport.
10.0 Excellent6 May 2018
Terrible customer serviceStood in line for an hour and a half to get a car. The only had 2 people working.
4.4 Okay20 Mar 2018
never return earlyCar was nice, except had 3rd row of seats that would not go down to make better access for suitcases.We returned this car early. AVIS would NOT credit us for the unused days, but instead charged for the full amount. This amount came to over $400. When we picked up the car in Key West, we mentioned that we might return it (to Cutler Bay) early. Nothing was said at that time about the full charge or changing our contract. In Cutler Bay, they insisted on charging the full amount. VERY POOR customer service. Will never rent through AVIS again.
8.8 Excellent27 Dec 2017
Don’t forget you VISA insurance, AVIS won’t remind youSale representative successfully pushed their optional insurance because I forgot I already had one with my VISA credit card, which the sale rep perfectly knew.
4.4 Okay14 Nov 2017
The car, or any other car, was not available at the time of pickup.
10.0 Excellent8 Aug 2017
Flexible drop offWe rent this car in Key west and have to drop off at the airport. And we saw a avis store near of our hotel. They let us drop off at this station. A perfect service. We booked the car very cheep by the website kayak.You dont have to choose so many insurance. The insurance from avis is to expensive than from the alliance.
Rental counter was closed when I arrived was unable to pick up my car I had to rent a car from enterprise it was open for the night so I could go for Key West to Marathon then I had to go back in the morning to return the enterprise car to pick up my Dollarama car which I picked up which was dirty and smelt like smoke and lady was rude at the counter and told me was the only vehicle they had but I could pay to upgrade to a clean car used the car for 10 days returned it to Fort Myers airport explain to the drop off people that the car was dirty and it wasn’t full of gas they were very apologetic and then proceeded to charge me $400 for smoking in the car I’m a non-smoker and pointed out the smell in the car when I picked it up from the counter person the car look like it was just returned and rented again very unhappy with Dollarama car I hope that now that Hertz has bought them They get dissolved along with the personnel! never again!!! Very disappointed with the whole situation!
8.0 Excellent11 Nov 2021
They turned some people down with reservations as they did not have enough cars
1.9 Horrible18 Aug 2021
We all appreciate customer service right? My flight got canceled, had to rebook in a nearby city, and they couldn’t transfer my pick up location to help my trip at a major hub where cars were plentiful. I went with Enterprise, no issues there!
10.0 Excellent9 Aug 2021
The pickup and drop off in Key West was easy, on-site and convenient.
6.0 Good2 Jun 2021
Did not have to have to take a bus. Car quality. Easy drop off.The check in process was horribly long - more than an hour. Not enough staff. The person was nice and knowledgeable but needed help. We had to wait longer while she stopped serving people in line so she could prepare preferred customer contracts.
10.0 Excellent26 May 2021
Very helpful friendly staffNothing really v good
8.0 Excellent22 May 2021
Key West airport is crowded and when we arrived the Dollar rental sign was off. There was a small sign to go to Hertz that I didn't see until most of the crowd had moved out. Then, there was only ONE agent working. Clearly, there should have been more agents there. Thankfully, there was no line when there for drop off.
6.0 Good29 Apr 2021
Drop off was very difficult. The staff was ok, but I was not informed on the 3rd party website of all the additional fees at pickup..All around could have been better.. every aspect. But was good value
10.0 Excellent28 Mar 2021
Staff was friendly but understaffedHave more staff at the Key West airport
4.0 Okay4 Jan 2021
Dollar did note have the car I reserved on lot. They instead gave me a compact SUV and charged me for the full price of the premium convertible I reserved. Since it was booked via Kayak I couldn't get a refund and there were no other options available. Overall, I would not book a car from Dollar again not use a third party website like Kayak.
Nice car for a great price. Pick up and drop off was easy. Thanks
2.0 Mediocre1 Apr 2022
Vehicles were poorly maintained, I returned two vehicles with operating vaults.
10.0 Excellent25 Feb 2022
On pick up, I found multiple dings/blemishes in the exterior but had noone available to report or document the existing damage. (I did not plan to revisit the terminal desk-a hike). I just took photos of the damage and pray I won't get charged. Otherwise excellent.
2.0 Mediocre27 Dec 2021
Awful. Waited over an hour in a small office prior to pick up. Woman on the front desk with blonde hair was very rude and left us waiting in the office for over an hour when there was only one other person in there, who was already getting served by another staff member. Car was unclean. After just an hour of driving the car it started making a loud clacking noise. (We was running late so we did not have time to drive back). The noise did stop after a couple of days. Phoned to extend our car rental and was spoken to by the same lady we had on our pickup, again she was very rude and we got nowhere on the phone. Phoned again a few days later in hope that someone else would answer. Again the same lady actually put the phone down on me after I asked to extend the rental, I called back and she said she was really busy, which would have been ok but I told her I was borrowing our hotels phone and leaving so we would not have any other way to call , so she said “ok what do you want “ I said can I extend for another two weeks , she then quickly said “ok bye “ and put the phone down. I did not receive a message or an email confirming this so obviously she did not extend it as she didn’t even quote me on how much it would be. I have tried to go on the Hertz app to extend our booking but that won’t let me get past the “driving license number” section so I am now currently driving 3 hours back to the original pick up location to speak with them in person. I have never experienced such an incompetent member of staff as well as being so rude. I will not be using Hertz again
2.0 Mediocre7 Nov 2021
Reservation was confirmed with confirmation number….would you stranded at airport be cause NO vehicles were available at location. Terrible experience will NEVER do business with kayak again
1.9 Horrible2 Aug 2021
The vehicle had 47,862 miles on it at pick-up. It had exterior damage and was worn out. For what I was charged, this vehicle should have been almost new and in excellent condition.
1.9 Horrible7 Jul 2021
The woman checking me out and setting up the rental was hands down the rudest woman I’ve ever dealt with at a rental car facility. There was a tropical storm and people were trying to leave and she made it extremely difficult and spoke extremely rudely to myself and other. Horrendous service.
6.0 Good28 Apr 2021
The women at the counter was amazing. She was a true professional under extreme stress. There were no.cars avafor.pick up and people were very upset.Not waiting for well over an hour for my rental.
2.0 Mediocre16 Apr 2021
The customer service ruined my entire experience.The Hertz representative could have treated me like a human
2.0 Mediocre15 Mar 2021
This rental is by far one of the worst experiences of my life. I was standing there waiting for a car for over three hours. Meanwhile the staff was extremely rude, unhelpful and condescending. The manager especially raised her voice yelling at us. Worst experience of my life.
Key west had no cars even when reserved. Had to wait 2.5 hours and still problems renting a car. Rep finally gave us a convertible as that is all they had. We appreciated getting the car but were very frustrated about the delay.
8.0 Excellent20 Mar 2022
No cars available when we arrived. Waited 30+ minutes for a car. Otherwise, good.
10.0 Excellent13 Dec 2021
Easy check-in and drop off process!
10.0 Excellent10 Dec 2021
No problems. Easy rental.
10.0 Excellent14 Oct 2021
Excellent customer service.
10.0 Excellent11 Jun 2021
The staff were wonderful! They were so helpful and patient in what was a difficult circumstance at timesLike most islands, the inventory is limited and the prices higher
2.0 Mediocre28 May 2021
Staff was reluctant to help. arrived at pickup and was told cara wouldn’t be ready for another 2 hours.. which was 4 hours over our original pickup time. Stranded at an airport waiting for our car.
10.0 Excellent19 Apr 2021
everything went smoothly, from booking to returnprice can always be better, but in this case Alamo was the best price.
2.0 Mediocre13 Apr 2021
N/ADidn’t have my rental car available @ time of pick-up. Had to cancel
4.0 Okay11 Apr 2021
Complimentary upgrade because my vehicle was unavailableCar was not available upon pickup. Was told three hour wait but did not get called for seven hours. Car was dirty and windows needed to be cleaned from all the previous dirt and grim. Customer service disconnected my call six times while trying to remedy the problem
There was a long wait to pick up the car. They also tried to charge me $580, instead of the $167 that I was quoted. There was a very nice lady who fixed the problem, but please pay attention, as I was not the only one experiencing this problem.
6.0 Good3 Jan 2022
Not too many cars to choose from & car was very noisy
2.0 Mediocre18 Dec 2021
I canceled the reservation the rental place wasn’t even at the airport but was told if I took a car from thatI would be charged a11% more ! So I was left at the airport with no ride so I just ubered. Wouldn’t recommend Enterprise to anyone
8.0 Excellent15 Nov 2021
When we dropped off they tried to charge us an additional drop off fee that was not quoted when we rented. I specified pick up and drop off location when booking, then they tried to say we had to pay an additional fee at drop off since not a round trip rental. They “waived” the fee - but we should never have been charged the fee except for what was on my booking receipt to begin with. How many people don’t dispute that drop off fee and just pay when they shouldn’t?
1.9 Horrible16 Jul 2021
Horrible experience. I wasn't made aware of the location hours at the time of booking, and my pick-up time was actually their closing time (2:00 pm on Sunday). Our flight arrived late, so the location was long closed, and the only other location didn't have any available vehicles. Never again will I rent via Kayak or with Enterprise.
10.0 Excellent21 Jun 2021
Cleaning inside of the Car
4.0 Okay11 Apr 2021
Drop off was easyThe car was filthy and rattling. Ripped up seats in the back..... and the desk guy in key west was so rude and non helpful
8.0 Excellent2 Apr 2021
The drop off was fine!We had a 10am airport car pickup at Key West International Airport. No cars were available at 9:50am when we arrived. We had to wait until 10:30am for next car coming back to be washed and cleaned. No one asked about Sun Pass. Will have to pay a fortune for each toll we went through without Sun Pass on the car?
2.0 Mediocre1 Mar 2021
Nice vehicle.Arrived at the pickup time. They were closed. Came back the next day to get the vehicle, it wasn't ready. After an hour long wait, the vehicle was presented to me. Clearly it was rushed. Did not have a full tank of gas. There was no walk around to inspect the vehicle. I took off with the vehicle. Already late for my meeting. Upon drop off in Miami, I was informed that there was damage to the vehicle on the passenger side rear door. Since it was a black vehicle and on the passenger side, I did not notice it on pickup. So in Miami I was informed that I will be charged for the damage.
4.0 Okay26 Feb 2021
Reserved a full size sedan in Key West. Only available was a compact. Had no choice and told it was an upgrade. Could not debate as that was the only car available. I took out collision when reserved with Kayak which also covered 2nd driver. I was told that would not give me coverage and second driver had additional charge. I ended up paying twice the amount I locked in on with my reservation. Very disappointed in Enterprise.
The car was niceWe had a reservation for 9AM to drive from Key West to Miami. The car was not ready for us to drive away until noon!! When we checked in, the attendant said the car would be ready in an hour, but really took three hours. By the time we left there were 150 people in line waiting to check in to pick up their rental. Airplanes continued to arrive throughout the period with people expecting to pick up a car and continue their journey. Airport security was having a fit trying to make people maintain social distance when the airport physically did not contain enough space to allow 150 people in line waiting and people arriving claiming their bags on the baggage carousel to maintain distinace. The entire problem was caused by National, Enterprise, Alamo car rental mismanagement and inability to think outside the box. In fact, I watched two employees show up to work then disappear when having to confront unhappy customers looking for an explanation for why they couldn’t get their car.
1 location in Key West
Locations in Key West
2516 North Roosevelt Boulevard
366 travellers who rented a car in Key West gave the car agency they used an average rating of 7.1
Car rentals in Key West make it easy to visit nearby attractions both within and outside of the city. The scenic Bahia Honda State Park can be found just 35 miles outside of the city limits, along with many other small islands that are fun to explore, and driving is a convenient way to get to all of these. If you want to go on a day trip, you can head to Key Largo, a popular destination that’s about a 2h drive away. Key West car rentals will provide you with a lot of flexibility and independence.
To find Key West International Airport’s rental car center, simply head to the baggage claim area in the arrivals terminal. As the center is located inside of the airport, there is no need to take a shuttle to the location. There are several different companies for you to choose from for car rentals in Key West, with Avis, Enterprise, and Hertz being a handful of the options available.
Key West is filled with many small streets and cul-de-sacs, so adding a GPS to your rental car can be a convenient choice to help prevent you from getting lost. As it is a beach town that is known for having beautiful weather, there are also quite a few pedestrians and cyclists out and about, particularly in the city center and along the coast, so make sure to keep your eyes open for them when you’re behind the wheel.
There is one main street to get in and out of Key West, and it is known as Highway 1. During rush hour, Highway 1 often becomes congested with commuters traveling in and out of the city, so try to avoid driving between 7:30-9:30am and 4-6pm. This road also frequently has a high amount of traffic during the summer months, as this is when visitors come to Key West to soak up some sun and spend time at the beach. If you’re on a schedule or catching a flight, keep these times in mind to avoid delays.
Book your rental car in Key West at least 1 day before your trip in order to get a below-average price
Intermediate rental cars in Key West are around 33% cheaper than other car types, on average
FAQs about hiring a car in Key West
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Key West are Budget (7.8, 135 reviews), Alamo (7.7, 147 reviews), and Hertz (7.1, 71 reviews).
The average price of fuel in Key West is $7.25 per litre over the past 30 days. Filling up a tank of fuel costs between $87 and $116, depending on the car size.
Intermediate (Hyundai Accent or similar) is the most frequently booked car hire type in Key West.
A Intermediate car rental in Key West costs $87 per day, on average.
A Standard car rental in Key West costs $204 per day, on average.
A Economy car rental in Key West costs $103 per day, on average.
An SUV is often a convenient choice for a rental car in Key West, as it is spacious and has enough room for you to store all of your beach and recreational equipment, like kayaks, bikes, surfboards, snorkeling supplies, and more. It’s also a comfortable car to have if you will be going on longer road trips away from the city.
On Highway 1, you will find that the speed limit is generally around 55mph, with some spots having a maximum of 45 to 35mph instead. If you are driving near a school, the speed limit will normally be 20mph. Highway 1 is known for having many police officers monitoring speeding, so make sure to be vigilant when you’re driving to avoid being pulled over and given a ticket. Key West also has some traffic cameras at major intersections, so avoid speeding within the city limits as well.
While there is free street parking in Key West, finding an open spot can be a difficult endeavor. Street-metered parking is offered 7 days a week from 8am to 12am, and rates start at around $3 per hour. There are also a few paid parking garages to choose from, like the Park N Ride Old Town Garage that offers 24h access and has a rate of $4 an hour, with a $32 daily maximum.