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Hotels near Key West airport

Hotels near Key West airport

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Key West (EYW) - Key West, FL, United States
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Best hotels near Key West airport

Cleanliness
9.5
Comfort
9.6
Facilities
7.7
Location
8.5
Overall
8.2
Overall 9.0 Excellent
Based on 2,085 reviews
Cleanliness
9.5
Comfort
9.6
Facilities
7.7
Location
8.5
Overall
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
8.0
Overall
10.0
Cleanliness
9.5
Comfort
9.5
Location
8.6
Services
9.3
Staff
9.0
Cleanliness
8.0
Comfort
10.0
Facilities
9.3
Location
10.0
Overall
10.0
Cleanliness
7.0
Comfort
7.4
Facilities
6.8
Location
7.7
Overall
7.8
Cleanliness
9.5
Comfort
9.6
Location
8.4
Services
9.3
Staff
9.1
Cleanliness
9.6
Comfort
9.7
Facilities
8.0
Location
8.7
Overall
8.0
Cleanliness
9.5
Comfort
9.5
Facilities
7.0
Location
8.3
Overall
7.0
Cleanliness
9.4
Comfort
9.5
Location
8.9
Services
9.2
Staff
9.1

Excellent 8.0
Pros: Did not have a breakfast from the hotel. We used our kitchenette for some light meals. It was great.
Cons: Initially our neighbor had a barking dog which we immediately reported before we unpacked. The staff helped us get a better room and we were pleased with our new room.
Excellent 10.0
Pros: Enjoyed our stay there. The room was perfect for my husband and I.
Cons: They didn’t have room ready until at 4pm and we got into town around 1:30pm. I had a lady set up to decorate the room for my husband birthday but she couldn’t because the room was ready.
Excellent 10.0
Pros: This property is one of the best places I stayed in in years. Very friendly and clean. The staff was very knowledgeable and helpful. I will recommend this property to all my friends!!
Excellent 9.0
Pros: The rooms were very nice, beautiful and had large bathrooms and I really appreciated the robes and slippers. I also was impressed with quick response to room issues we had. Very kind service and complimentary cookies and water were appreciated. I was also happy that we could pool hop.
Cons: You need a service elevator for staff. We always had to wait because maids holding up elevator. Also one time the maid took up the entire elevator and did not let us get on. She could have moved her cart over to make room for us but she said full no. The pool area was not very clean. An animal had defecated right by the pool and it wasn't cleaned up.
Excellent 10.0
Pros: We loved everything about this hotel, the room was great!!! Huge spacious bathroom 😍 the kitchen had everything including plates, cups, silverware and even a dishwasher! Super clean and comfortable! We will definitely be back soon 😍
Excellent 9.0
Pros: To my knowledge, breakfast was not offered
Mediocre 2.0
Pros: Clean
Cons: No wifi whole stay couldn’t do my online business or watch games on my labtop or play video games paid 440 dollars
Excellent 9.2
Excellent 10.0
Pros: Very clean. Plenty of towels. Room was beautiful. Staff was very friendly.
Cons: Can’t really think of anything
Excellent 10.0
Pros: Everything was amazing I loved the decor!!!
Cons: Closer to down town
Excellent 8.5
Pros: I love the breakfast and the staff was very helpful with my request to service the air conditioner.
Good 7.4
Pros: I liked the pool, pretty clean and water was very comfortable. Definitely recommend getting a suite since those are the only rooms with a nice view, the standard rooms face a parking lot.
Cons: What I didn't like was the smell of the room and the fact that our first room had a used razor in the bathroom.
Good 6.2
Pros: The bed was comfortable and clean. The complimentary breakfast was very good and well stocked.
Cons: The room was quite dark and the toilet didn't work. However, they did send someone immediately to fix it. The room had a musty smell. When the maid came (we were there for 2 days), she only left one washcloth and one handtowel for the two of us.
Okay 5.7
Cons: Got a small room that I understood was directed by using Kayak or 3rd party reservation service.
Excellent 8.0
Pros: We were booked for the next day in the hotel (by mistake) but the Manager was so helpful and understanding that he accommodated us 1 day before without any hassle with just 1 phone call to the hotel booking agent.
Excellent 10.0
Pros: Most comfortable bed ever!!! People very friendly.
Good 6.8
Pros: Close to airport Continental breakfast lots of TV channels
Good 6.0
Pros: Staff was wonderful, breakfast was better than expected
Cons: Our room and elevater could use an update
The Laureate Key West - Key West
Rated no. 1
9.0
Excellent 9.0
Based on 2,085 reviews
Details
Reviews

Cleanliness
9.3
Comfort
9.4
Facilities
10.0
Food
3.0
Location
8.7
Overall 9.0 Excellent
Based on 885 reviews
Cleanliness
9.3
Comfort
9.4
Facilities
10.0
Food
3.0
Location
8.7
Cleanliness
10.0
Location
10.0
Overall
10.0
Staff
10.0
Value for money
10.0
Cleanliness
9.4
Comfort
9.6
Location
8.8
Services
9.4
Staff
9.1
Cleanliness
9.2
Comfort
9.2
Location
8.0
Services
9.2
Staff
8.9
Cleanliness
9.2
Comfort
9.2
Facilities
10.0
Food
3.0
Location
8.6
Cleanliness
10.0
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
9.0
Comfort
8.7
Location
8.7
Services
9.1
Staff
9.2

Good 7.0
Pros: patio was nice
Cons: the amenities were minimal.. I was expecting more from the description and property photos
Excellent 10.0
Pros: Ease of access. Service from Front Desk to Housekeeping to Maintenance. Pool. Parking. Spacious Rooms. Screened in patios.
Cons: Nothing to comment.
Excellent 8.0
Pros: It was clean , location was good.
Cons: It was noisy in the rooms, tiki bar tender was rude .
Excellent 8.0
Pros: Roomy
Cons: Noisy. Hard to sleep at night you can hear everything upstairs. 3 nights of hearing what sounded like people moving furniture and running around
Excellent 10.0
Pros: Breakfast was fine with post Covid situation. Understand and appreciate
Excellent 9.0
Pros: Beautiful property. Villa was spacious, clean and furnished nicely. The spacious patio and views were amazing.
Cons: No bathrooms near the pool area. No signs directing you to the closest bathroom. Bathrooms are a far walk from the pool area and located at the main lobby. Also, room key is needed to get in. Front desk was very friendly and will give you one if you request it. However, I felt this information should've been provided at check-in. Bathrooms in close proximity to the pool should definitely be available for guests.
Excellent 10.0
Pros: Did not have breakfast but every thing was good
Excellent 10.0
Excellent 8.7
Hyatt Residence Club Key West, Beach House - Key West
Rated no. 2
9.0
Excellent 9.0
Based on 885 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.4
Facilities
8.5
Location
7.9
Overall
9.6
Overall 8.9 Excellent
Based on 413 reviews
Cleanliness
9.5
Comfort
9.4
Facilities
8.5
Location
7.9
Overall
9.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
6.0
Location
10.0
Overall
10.0
Cleanliness
9.7
Comfort
9.7
Location
7.8
Services
9.3
Staff
9.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.2
Location
8.0
Services
9.2
Staff
9.3
Cleanliness
9.6
Comfort
9.5
Facilities
8.0
Location
7.8
Overall
8.0
Cleanliness
9.5
Comfort
9.5
Location
8.5
Services
9.7
Staff
9.6
Cleanliness
9.1
Comfort
8.7
Location
8.3
Services
9.3
Staff
9.5

Excellent 10.0
Pros: Very nice and the staff was extremely helpful. The pools were beautiful and clean.
Cons: The restaurant at the hotel was extremely overpriced!
Excellent 9.0
Pros: Close to the marina
Cons: The neighborhood was a little sketchy
Excellent 10.0
Pros: My room was amazing. Modern design and modern finishes. My patio lead directly to the pool area, secured by my own private entrance. I’m so in love with this hotel.
Cons: Matt’s stock Island Kitchen was not impressive. That’s my only gripe.
Excellent 10.0
Pros: Hotel was very clean and nice. Staff was very friendly and helpful.
Excellent 9.0
Pros: Great Hotel stay... very relaxing!
Excellent 9.0
Pros: Well maintained property, staff was very nice. Hotel was cute and clean. We had a lovely stay and would recommend
Cons: A bit far from town but this also means the hotel is quieter, which is good for some. Not walkable to the beach
Okay 4.0
Cons: No towels at pool they kept running out no room service
Excellent 10.0
Excellent 10.0
Pros: The shuttle to Duval was awesome! Free parking for our rental car. Comfortable pool area/seating. Beds and pillows were perfect! Gym facilities also perfect! Hotel boutique was stocked with adorable clothing and jewelry.
Cons: Pool was a little small. Didn’t like sliding bathroom doors (in the hotel rooms) that don’t lock. No hotel store for snacks, toiletries etc.
Excellent 10.0
Pros: We loved everything from the location to staff. The rooms were comfortable, it has a great pool, a restaurant that serves breakfast and dinner and the a restaurant off the pool that serves lunch. Met the owner and he has been in the hotel business for years and you can see it's not just a business but a passion for him!
Cons: There was not a thing we didn't like!
The Perry Hotel Key West - Key West
Rated no. 3
8.9
Excellent 8.9
Based on 413 reviews
Details
Reviews

Cleanliness
9.2
Comfort
9.2
Facilities
8.4
Location
8.3
Overall
8.6
Overall 8.8 Excellent
Based on 2,197 reviews
Cleanliness
9.2
Comfort
9.2
Facilities
8.4
Location
8.3
Overall
8.6
Cleanliness
9.6
Comfort
9.6
Facilities
8.8
Location
8.4
Overall
9.5
Cleanliness
6.0
Comfort
6.0
Facilities
5.0
Location
7.0
Overall
6.0
Cleanliness
9.1
Comfort
9.2
Location
8.3
Services
9.0
Staff
8.8
Cleanliness
8.6
Comfort
8.6
Facilities
7.6
Location
7.3
Overall
9.2
Cleanliness
8.6
Comfort
8.7
Facilities
8.2
Location
7.7
Overall
7.8
Cleanliness
9.2
Comfort
9.2
Location
8.3
Services
9.0
Staff
8.8
Cleanliness
9.2
Comfort
9.3
Facilities
9.5
Location
8.4
Overall
9.3
Cleanliness
9.2
Comfort
9.1
Location
8.6
Services
9.1
Staff
8.9
Cleanliness
8.9
Comfort
9.5
Location
8.8
Services
8.8
Staff
9.0

Okay 5.0
Cons: Bed had termites in it. Son could not go to sleep the duration of our trip
Excellent 8.0
Pros: Spacious rooms, poolside bar and food, multiple pools
Cons: Distance to Duval Street
Excellent 10.0
Pros: We only ate one meal at the resort. It was very good
Cons: Nothing
Good 6.0
Pros: The views and the pool were spectacular.
Cons: Our doors were difficult to open and to close. Even after checking several times when we’d return to the hotel and even locking the extra lock, sometimes we’d go to the door and find it wide open. This was especially scary to find after a night of sleeping. It also wasn’t appreciated there was an 18% service fee for eating/drinking at the hotel, especially when we weren’t told the first time.
Excellent 9.0
Cons: No cleaning of the room. You were on your own to find sheets or any cleaning products. Because we stayed for a week, this was a point of confusion.
Excellent 10.0
Pros: Beautiful! Comfortable, Relaxing
Cons: Kitchen didn’t have food on the menu??
Good 7.0
Pros: Rooms were clean, but few amenities at the property . Our partial water view was really a view of bushes in front of a canal. Property is small and close to main highway , a bit noisy. Easy to get to downtown key west, suggest get rental car . The pools were clean and well kept. Some of staff friendly .
Cons: High fees for mandatory valet service, on top of extra daily fees . High prices for drinks .We went to surrounding restaurants to eat and found delicious food. Staff at front desk are not well trained and not as friendly as other staff.
Good 7.0
Pros: The room was nice and AC worked well.
Cons: There was no disclosure of a resort fee. There is no self parking, you must valet. Checkin staff was very rude! Babies in the pool with diapers!!! Gross.
Good 7.0
Pros: The landscaping was very nice. Pools were nice. The room was clean and nice.
Cons: There was only valet parking at $24/day. I wasn't aware of this prior to booking. Our room was sort of a 'duplex' type unit. Our unit was downstairs and the other was above us. Anytime the other guest came in, it was VERY loud. Not very close to downtown.
Excellent 10.0
Pros: Everything about this hotel says Key West! If you've never visited the island before, this is exactly what you would envision KW looking like. It's absolutely fabulous.
Good 6.0
Pros: lush garden, porch , close to the water
Cons: room was not completely clean, trash left over, bathroom was not clean
Excellent 10.0
Pros: It was a charming hotel with a very "key west" feel. Huge showers. Loved the hammock and little porch off the back of the room too. Adult pool, which was nice as well.
Good 6.0
Cons: Noisy neighbors, room was not cleaned well, staff that barely spoke English, phone in the room did not work. Super noisy neighbors that hotel management to nothing about. Kids running up and down the stairs in the middle of the night.
Excellent 10.0
Pros: Space since we were in 3 br bills with 6 people and heated pools
Cons: Had a garden view and preferred a water view
Okay 5.0
Pros: This hotel is beautifully done and organized and truly feels like paradise.
Cons: I searched for a room that had beach access. This hotel implies beach access. But is NOWHERE near a beach. It was extremely disappointing. I spent so much money with expectation to be at a beach front room. Extremely misleading.
Poor 1.0
Pros: My experience at this hotel was a nightmare, I will never ever stay or recommend this place. Everything that could go wrong, It DID..
Cons: My experience at this hotel was a nightmare, I will never ever stay or recommend this place. Everything that could go wrong, It DID.
Excellent 8.8
Excellent 10.0
Pros: The beds were super comfortable!
Okay 4.0
Pros: Not much, except for Starbucks
Cons: Very noisy at all hours Pool bar only took cash Hotel staff were not friendly (e Celt for guy at pool bar) and didn’t care to help or if you had a concern Was not a relaxing place to stay
Excellent 8.0
Pros: Very clean stylish and comfortable
Cons: Booked a WATERFRONT King room and although the room did face the open water, no lower floor rooms can actually see the water (it's all blocked by the Mangroves)... basically it's a beach area with no water (it's nice but not what was expected).
Excellent 10.0
Pros: Great 4 star hotel
Cons: Little bit pricey and the ocean front rooms have minimal water view.
Excellent 9.0
Pros: The views from our room were spectacular.
Cons: We did not get as much sun as we expected in the pool areas.
Okay 5.0
Pros: Proximity and location. They also had beach access with chairs included. Nice pool area.
Cons: Their margaritas, the price of valet and the price of drinks.
Good 7.0
Pros: Very Clean and amenities that were offered. Staff was very friendly and helpful
Cons: Valet how you have to pay for it if you have a car and they keep your keys.
Okay 5.0
Pros: Conviant and had nice pools.
Cons: The lack of cleanliness in the room after several requests to have staff come back and clean.
Excellent 9.0
Pros: Beautiful lush setting. Room was very clean and spacious.
Cons: Could things would have made the stay even better 1. Traffic noise outside was very loud. Hard to enjoy the beautiful setting with all the road noise. 2. No beach. Several pools, but when I went to use one I was told by staff it was closed. Before 11:0
Okay 4.0
Pros: it's renovated and fresh paint; and close to shopping center
Cons: over charged. Room is too small and check-in time is too late.
Excellent 10.0
Pros: We were given an upgraded room, which was absolutely beautiful with lovely views of the water.
Cons: The location is a bit out of the way, which is what we wanted, but anyone seeking to be in the action should look elsewhere. This is a quiet oasis!
Excellent 10.0
Pros: Hygiene and quality of supplies eg LOccitane, Starbucks Coffee.
Cons: The room rate is pricey.
Mediocre 3.0
Pros: Just the scenery near the water
Cons: Rooms were dated and awkward layout. Lots of steps to climb with luggage.
Poor 1.0
Pros: pool are ok
Cons: i did not like they did not clean bathroom and bathroom had mold on the wall and door the floor in the hallway tile were coming out
Okay 4.0
Pros: The Bed
Cons: Floor had a lot of broke tiles and some loose. Only valet parking which I wasn't aware of The Shuttle runs til 10pm, its Key West in the summer. Midnight should be last shuttle Mandatory 50 dollar a day. Tried to charge me after I paid thru here
Excellent 8.0
Pros: Nice resort with beautiful grounds. Rooms are comfortable and nicely decorated. We stayed in an "ocean view" room which had a very nice "beach area outside of our back door and veranda.
Cons: Parking is limited and constrained. The shuttle service to Old Town is inconvenient (2 hour intervals); but free. There are very few local (within walking distance) restaurants. The best, a Fridays, has closed.
Good 7.7
Cons: Resort fees
Excellent 10.0
Pros: We loved the place, It was well kept and clean, had nice pools and outside bar. The staff is great and all you have to do is ask and it gets taken care of.
Excellent 8.8
Pros: PK staffers were very diligent in their quest to make the hotel first class. Thank you for your efforts!
Cons: Our room phone never did work. Internet service was frequently interrupted. BR sink faucets functioned poorly. The White Sox did not win too many games.
Excellent 10.0
Pros: Beautiful resort with amazing gardens surrounding four pools. Reasonable price. Staff was very friendly. Wish I could have stayed longer!
Mediocre 3.7
Pros: The location was nice....
Cons: Too pricey for what you get. Don't expect to relax! More of a party hotel. Thought I was back in college but then I couldn't afford it.
Okay 5.7
Pros: Loved the resort and public areas. The bartender was the nicest lady I have ever seen. She made our trip.
Cons: When we arrived at 6pm I was told my room was not ready as I had made my reservation an hour before....so I guess rooms don't get clean unless there are reservations made which made no sense.
Excellent 10.0
Pros: Beautiful, large, quiet rooms; free parking
Cons: Beach front but can't swim in the water.
Excellent 9.7
Pros: Everythink
Excellent 10.0
Pros: Townhome style hotel rooms with porches and balconies. 4 pools. Shuttles to the beach. Next to Walgreens.
Cons: Late check in time.
Okay 4.0
Cons: Expensive for what you get. No extra incentives are included in what you pay for the rooms it all costs extra. Rather go to the marriott just down the road again.
Excellent 8.5
Pros: great value for money.
Cons: food was a bit pricey and left a bit to be desired.
Excellent 10.0
Pros: Very nice and beautiful
Excellent 9.3
Pros: The room we had was very nice. We had multiple view balconies and it had a townhouse like feel to it complete with a living room and 2 bedrooms/2 baths on different floors. The resort was within walking distance to restaurants and shopping. The 4 pools were located side by side with flora and fauna separating each other and were filled with salt water. Each pool area having fresh water showers to rinse off with. Check out was super easy, you just called the front desk to checkout.
Cons: The only negative comment is the parking. The number of parking spaces within the resort does not accommodate the number of guests. We had to park beside a Walgreens which was near the resort but did not have walkable pathways to the resort. We had to walk through trees and climb a slight hill that had no traction.
Mediocre 2.0
Pros: I will most likely find a different hotel to stay at next time .
Parrot Key Hotel & Villas - Key West
Rated no. 4
8.8
Excellent 8.8
Based on 2,197 reviews
Details
Reviews

Cleanliness
9.1
Comfort
9.0
Facilities
6.0
Location
8.7
Overall
6.4
Overall 8.8 Excellent
Based on 280 reviews
Cleanliness
9.1
Comfort
9.0
Facilities
6.0
Location
8.7
Overall
6.4
Cleanliness
6.6
Comfort
6.6
Facilities
6.6
Location
7.3
Overall
5.0
Cleanliness
6.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
9.7
Comfort
9.5
Location
9.2
Services
9.5
Staff
9.5
Cleanliness
5.5
Comfort
5.8
Facilities
5.5
Location
6.3
Overall
5.8
Cleanliness
6.2
Comfort
6.2
Facilities
6.1
Location
7.4
Overall
6.8
Cleanliness
9.8
Comfort
9.8
Location
9.1
Services
9.8
Staff
9.7
Cleanliness
8.8
Comfort
8.9
Facilities
5.7
Location
8.5
Overall
6.3
Cleanliness
9.5
Comfort
9.5
Facilities
8.5
Location
9.1
Overall
8.0
Cleanliness
10.0
Comfort
10.0
Location
8.4
Services
9.8
Staff
9.8

Excellent 10.0
Pros: I loved everything. I definitely enjoyed my staff at the resort. Would definitely recommend to others and will stay here again.
Cons: Everything was great. No complaints!
Excellent 10.0
Pros: The room was clean, spacious, comfortable and beautifully decorated. The private balcony that faced to the beach was great. Beach was quiet and private. Perfect place to watch the sunset.
Excellent 10.0
Pros: Wow! This is an amazing hotel! Brand new! Amenities are great! And also a good location!
Excellent 8.0
Pros: The breakfast was good.
Excellent 10.0
Pros: Everything is great! I love it! I will be back 😎
Excellent 9.0
Pros: Super clean, nice place, great pool
Excellent 8.5
Pros: Wifi not in rooms. Continental breakfast is wonderful. It was nice to be away for the busy part of Key West but yet close so not a lot of driving. Front desk staff polite and pleasant rest is hit and miss. Rooms clean.
Good 7.4
Pros: If the owners would spent a little money to modernize the rooms, this would be the place to stay in Key West. It's secluded, on the water and very reasonable. I will stay there again.
Cons: The carpet, a/c, tv's paint need upgraded. The tiki bar would be a great party spot.
Okay 5.1
Pros: The resort was not hard to find. It's location is right off the main strip. But when entered the parking lot was surprised by the unkept building. The staff was prompt and courteous. Overall the room was cleaned but paint was peeling off the walls, the toilet leaked, the bed was uncomfortable and squeaky, and everything that seemed worned down and old.
Cons: I didn't think the price was right for the stay and worth the price of the room.
Okay 4.2
Pros: Location and waterfront view... iguana and other wildlife were around the area so that was nice.
Cons: Termites, disgusting bathrooms, wife got bed-bug bites, unpainted drywall patch in room. Wouldn't pass housing code if newly built. Closer to a "no-tell-motel" than a resort.
Mediocre 2.0
Pros: Great Loacation
Cons: Staff was poor, room was adequate. Air conditioning was poor.
Mediocre 3.1
Pros: The location is good, could rent a bike easily, stayed there for 3 nights and everyday someone did cleanup the room. There was a fridge and microwave which did help.
Cons: 1)The room was nasty. The carpet needs to be changed immediately, not cleaned as you cannot walk without slippers in the room, your feet will be BLACK. 2) They provided a coffee machine but no sugar and/or creamer in the room. 3) The breakfast wasn't great, no eggs at all :( 4) There was a broken hair dryer in the bathroom cabinet, the cabinet had a lot of molds. 5) There were 2 lamps in the bedroom which did not work. 6) Worst of all, the AC was a wall /window fixed, right next to the bed. Guess the filter wasn't cleaned for a long time. I had a severe cold which got worst every night we were there. 7) Overall, not worth the money, very unhygienic and need a serious renovation or cleaning.
Excellent 9.1
Pros: I liked the breakfast and the rooms were nice and comfortable. The hotel was 5 minutes away from everything. The room does not need to be upgraded. Seriously it's a room with beds, bathroom, and tv. Our tv was not a flat screen but so what... I thought for the price, this was great.
Cons: The staff seemed a little disoriented towards hotel policies. There was a lack of communication between managers and staff.
Excellent 10.0
Pros: The room was quaint and very cool. Loved having a frig.
Good 7.4
Pros: It was easy to check in and folks were friends enough.
Cons: pool wasn't heated and there could have been more of a breakfast selection
Mediocre 2.0
Pros: Booked two beds and when we got there they told us they didn't have any left
Cons: Place was dingy
Okay 5.1
Cons: The property needs significant updates: new paint, non-dripping plumbing, wi-fi around the property (and rooms), carpeting, etc. It looks like the owners haven't invested anything in the property for at least 20 years.
Mediocre 2.0
Pros: Nothing to like ... I never got to experience Banana Bay Resort as they over booked the property and ended up palming me and my friend to another property further away from the activity center of Key West.
Cons: The property was over booked so we were dumped off at a lesser competition's facility. I was told (via e-mail) that I was notified as early as possible but the fact remains my notification came as I was enroute to the airport for a flight to Bogota. Very disappointed in the customer service. Whatever experience I had was tainted from the start.
Excellent 8.0
Pros: Our room was very clean and neat. We enjoyed the porch for morning coffee.
Cons: Checking in was quite busy and maybe that's why it seemed quite disorganized.
Okay 4.2
Pros: Location was decent Bed was comfortable
Cons: Overpriced for an old and somewhat run down hotel I will pick someplace else next time.
Excellent 8.8
Pros: great staff, free upgrade, very friendly
Okay 5.1
Cons: Poor service from front desk staff - when asked where the town's tourist center was we were told to look it up on Google. Same answer to our question about how to get to Duval St.
Good 7.7
Pros: The location / the hottub
Cons: The complimentary breakfast was weak, the staff not the friendliest people
Okay 4.2
Pros: Location is OK.
Cons: Have stayed here before and new it was average at best. Room was in old section of the hotel and was horrible. Other room already had somebody in it so they moved us to another hotel. We were a group traveling together and they put us in two different hotels.
Mediocre 2.0
Pros: Location
Cons: Carpets are nasty , room cabinets are damaged, front desk rude,bathroom looks dirty. Went here for my two year anniversary. Never coming back!!!!! This was worse than a motel....
Good 6.8
Pros: I checked in after dark and was out very early to get the ferry to the Dry Tortugas, so didn't really experience much. It was a good value and good location for where I needed to be, without the high prices of downtown (old town) Key West for just a place to sleep. Room was pretty basic and clean, which was good enough. I had to go to the lobby in order to get Wi Fi (the clerk confirmed that).
Okay 4.5
Pros: Staff was nice. Location is good (close enough to Duval St, without all the noise). Bed comfort was meh.
Cons: Bathroom needs some updating. Dirty walls and floor. Bathtub was clean though. The state and cleanliness of the hotel is what you would expect from a $50/night hotel. Nowhere near a $225/night room.
Excellent 9.4
Pros: My husband and I enjoyed our stay at Banana Bay. When we arrived, we were offered either the queen size bed downstairs room or a king upstairs. We took the king. Great room, canopy bed, good TV/Fridge/Coffee Maker/Microwave. Free parking. Pool and hot tub were nice. Breakfast on the patio overlooking the bay.
Cons: Location was convenient for our purposes this trip, but right on the main drag and not much "curb appeal". No in-room wifi, but we were not using wifi much while we were there, anyway. Breakfast was sparse. Fresh fruit would have been nice. It's not 5 star, but better than I expected.
Good 6.5
Pros: A lot of coconut trees nice waterfront sitting area to relax and have breakfast
Cons: A little bit not convenient to get in and out drive way
Okay 4.2
Pros: The pool was nice and the room was fairly clean
Cons: The hotel pool is clothing optional this information is not provided when making the reservation. The staff is not very friendly and do not provide porter service even though the rooms and the front desk are in two separate buildings. There are no elevators.
Mediocre 3.7
Pros: It was nice to have access to the grounds all day on the day of check-out
Cons: Staff was rude upon check-in, room was very dated, kitchenette cabinet doors were broken and chipped, woke up to cockroach on the floor in the am. Definitely not worth the money.
Excellent 8.8
Pros: Great price for Key West. Room is big and has a fridge and microwave, which both came in handy. King size bed w/ canopy is nice. Pillow are comfy. Nice pool with water mattresses. Free parking and good location
Cons: No in-room Wifi, but hey, I didn't go to Key West on business. This isn't a fancy pants resort. If you want HD TV and a gold toilet seat, you'll have to pay much more money.
Okay 4.0
Cons: Not worth the cost. You walk in and it smells like mold. No beach near by. No internet. Will not stay there again!
Good 7.7
Pros: Excellent location, and there is such potential in the facilities that it was hard to understand why they wouldn't be optimized. Little things like someone walking the grounds with a broom and dustpan, would have made a HUGE difference. There is no denying this is a facility with lots of potential as the location is PERFECT, the facilities are on the path to excellence, etc. The front desk clerk was rude, and so I suggest minor changes only to make this rating go from good to excellent!
Excellent 8.0
Pros: James (the front attendant) was super nice, very helpful and had a great understanding of his guests. We were upgraded to a suite when we got there and it was free! That was awesome because this was our honeymoon/anniversary weekend. Nice facilities and the pool is clothing optional. But the absolute best part was the friendly and fun staff. We loved it. - JP & Britt Neal -SC
Excellent 9.7
Pros: Ended up in Key West during the first weekend of fantasy fest, wen I realized the timing of my trip I was worried I would be stumbling into the Bates Motel, given my last minute booking. Pleasantly surprised as was the theme of this Key West visit. The room was clean, spacious, and the bed was really decorative. Great Stay.
Okay 4.8
Pros: Location was good and convenient to move around Breakfast and area was basic - waffle maker a nice touch Grounds were well kept Good parking availability
Cons: Was in room 405. Let's just say the whole room and bath need a lot of updating. It's old with a feel of overuse and undercard, definitely needs painting, carpet is old with corners undone, walls are pretty thing, loud air conditioner hanged with patchwork, broken handles in kitchen, noisy old fridge. Noticeable moldy smell every time one enters the room. Didn't change sheets even if they got dirty. Tried connecting to wifi once and didn't work. Not really a beach, more like a bay overlook. Used room as mainly sleeping quarters but really not worth the $ spend. Would not repeat unless had no other choice.
Mediocre 2.0
Pros: Would never stay there again has bed bugs and roaches very rude staff didn't want to do anything for us bed was broke in half when got there did not clean rooms one time very disappointed
Cons: Bed bugs and roaches the staff
Good 6.0
Pros: Beautiful spot on the water. Quiet.
Cons: Room furniture looked old and dirty. Pool was uncomfortably warm. Breakfast quality was mediocre.
Excellent 10.0
Cons: That I didn't get to go!!!! Kayak aloud me to book a hotel that was an ADULT ONLY resort when I was going with my 2 kids!!!! I would like my money back!!! All 646 dollars back!!!!
The Capitana Key West - Key West
Rated no. 5
8.8
Excellent 8.8
Based on 280 reviews
Details
Reviews

Cleanliness
9.4
Comfort
9.4
Facilities
9.5
Food
8.5
Location
7.9
Overall 8.7 Excellent
Based on 3,112 reviews
Cleanliness
9.4
Comfort
9.4
Facilities
9.5
Food
8.5
Location
7.9
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
9.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
9.0
Overall
10.0
Cleanliness
9.4
Comfort
9.5
Location
8.0
Services
9.3
Staff
8.6
Cleanliness
9.5
Comfort
9.3
Facilities
9.5
Food
8.5
Location
9.5
Cleanliness
9.4
Comfort
9.4
Location
7.9
Services
9.1
Staff
8.6
Cleanliness
9.4
Comfort
9.4
Facilities
10.0
Location
7.9
Overall
10.0
Cleanliness
9.5
Comfort
9.4
Location
7.7
Services
9.0
Staff
8.7
Cleanliness
9.1
Comfort
9.0
Location
7.5
Services
8.9
Staff
8.5

Excellent 10.0
Pros: Everything!! So clean! Beautiful decor, excellent landscaping and maintenance. The staff goes above and beyond, kind of like Chik-fil-A, you are very well taken care of, quickly, efficiently and with a smile and a “my pleasure”!! You absolutely get what you pay for!! Can not wait to come back. I travel A-Lot, by far the best experience and impression I have had in a property in a long time!! Pictures do not do it justice!!
Cons: My only complaint is the noise from the balconies. The balconies are wood, you can hear every time someone moves or walks outside on the balcony. While a little annoying it does not hinder sleep or will definitely not keep me from staying again, I will definitely be back. But if I could make this one suggestion it would only be to help the resort be even more over the top.
Excellent 10.0
Pros: Beautiful, clean, comfortable, varied activities, and great staff! Food was limited in choices but really well done. Tours were awesome and concierge was extremely helpful. Drinks and food at pool, and umbrellas for shade are not hard to get. 6 pools to choose from! Paddle boards, kayaks, day tours, night tours, and jet ski tours!
Cons: If you are looking for downtown, you are a ways away…however for a fee…you can rent a golf cart and drive to Key West. You can also take the resort shuttle for free and they go every hour!
Excellent 8.0
Pros: The rooms were very clean and comfortable, very spacious. The view was nice.
Cons: Staff parked us in with their golf carts at the Captain's Hut.
Excellent 9.0
Pros: Room, view, friendliness
Excellent 9.0
Pros: We liked the hotel but the screaming kids at the pool were horrible. Parents not in control... The shuttle bus downtown was a blessing but the hour wait at Mallory Square for the next bus was an hour. And the Hotel was in the flight of the airport although the island is so small that it's probably in everyone's T he location iis in a very seedy part of town...run down shacks and very dilapidated trailer parks
Cons: the resort should have a Beach...It says Ocean's Edge Resort but it was the Gulf of Mexico
Excellent 8.0
Pros: Everything except location.
Cons: Location, wish I was on the beach instead of the marina. They offer water activities for free but lots of jelly fish. 20 minutes outside of key west but has a free shuttle to downtown which is nice.
Excellent 10.0
Pros: The room layout and balcony close to the pool.
Cons: There was quite a bit of noise early in the morning. Hotel guests were not able to use the bathrooms by the pool or the washer/dryer, it was for marina only.
Excellent 10.0
Pros: From beginning to end, our stay was phenomenal. This staff is professional and courteous. The resort community itself is gated with someone staffing the gatehouse. You must use your room key to renter the community. Room service is fast and the food options are good. They knock and drop it at the door. When we checked out we still had the use of the resort for the day which included kayaks, paddle boards and the pool. They also had jet skis and bicycles available. A friend of mine and I both brought our teenage girls and they loved it as well. In addition to the amenities, they also have outdoor ping pong, as well as a giant outdoor chess board and connect four.
Good 6.2
Pros: the settings, the pools, it was clean and keep well
Cons: when booking online disclose all the hidden charges, they advertise a reasonable rate then hit you with high parking fees, then high resort fees, i could have stayed in a better place if i had known the true cost. and they don't disclose till you show up and can't cancel your reservation. i call that a bait and switch.
Excellent 8.0
Pros: It was above an beyond... we really enjoyed the view an quiet location...was more than we hoped for there are hidden costs tho.. .had to pay to part there....
Cons: Paying to park.. ..was almost a deal breaker...
Excellent 10.0
Pros: the decoration style.
Cons: great place for vacation in Key West
Okay 5.0
Pros: The neighborhood is horrible.
Cons: The neighborhood.
Okay 5.0
Pros: It was beautiful landscape and bathroom
Cons: Yes its not really that great of view of the ocean unless you get 3rd floor all you see is a marina we actually had to move rooms
Excellent 10.0
Pros: Amazingly clean and well-maintained with a friendly staff. We were in Building 4 with an ocean view, not overlooking the swimming pools (there are six!) and the marina. Building 4 is quiet and peaceful and the balcony with a table and two chairs was comfortable. Food and service were good although I expected the Yellowfin Burger to be a Yellowfin Tuna Burger rather than a hamburger. The hourly free shuttle into central Key West is convenient; apparently it is a good idea to get on the shuttle list for afternoon/evening rides because everyone wants to go downtown for a sunset dinner.
Cons: Towels are not available at the swimming pools after mid-afternoon; take towels from your room. We sat at a table under the umbrellas outside the Yellowfin Bar & Grill in the afternoon and were completely ignored by the servers; somebody passing by could have stopped by to say "You have to order at the bar". The mandatory resort fees are high.
Excellent 9.0
Pros: Clean room with a nice view. Abundance of pools close by makes it easy to find a quiet and relaxing spot.
Cons: Few parking spots available that are conveniently close to rooms. When we came back late from dinner we had to park all the way in the parking lot by the entrance.
Excellent 10.0
Pros:  the Front Desk was very nice and accommodating. Hotel employee made sure our room cleanliness was immaculate. Thank you all the staff for a great experience. We will be back!
Okay 5.0
Pros: Good facilities
Cons: We felt nickelled and dimed. Charged $20/night for parking, almost $40/person/day for resort fee, and $70/night for a small dog!!
Excellent 8.0
Pros: Pools
Cons: I didn't like the fact that I had to pay $22.50 a night for parking and I had to park in a lot that was about a block from my room
Poor 1.0
Cons: While we relax on the bed, the staff directly enter the room without any communication and stop by mini bar to check the functionality and make sure the wine is not open.
Excellent 8.0
Pros: Clean and new rooms
Cons: Restaurant could be air conditioned it was very hot ! And more food choices.
Excellent 9.7
Excellent 10.0
Pros: The service of this hotel is out of this world. We ordered room service in the early morning hours during a rain storm, the guy showed up, greeted with a smile, set everything up for us to enjoy our breakfast with the highest quality of service.
Cons: We wished there was a hot tub, even though there was 6 pools. Also, wished there was access to swimming at the hotel to like an ocean beach.
Excellent 9.0
Pros: Cleanliness
Cons: We had to pay for parking, and the receptionist was snooty :/
Excellent 10.0
Pros: Amenities, staffing, location, and cleanliness. Pricing was more than perfect for the great service that as provided. Free shuttle to town with drop=off and pick-up times up to late in the evening really helps take in what the island has to offer.
Cons: My room said it had microwave but it didn't and the hotel had no extras.
Okay 5.0
Pros: Location and cleanness
Cons: The Fire Alarm went twice in the middle of the night around 3:00 AM and 6:00 AM was very disappointed.
Excellent 8.0
Cons: I was charged extra for some hotel fee taxes, it was nothing but I don't like to book for something that shows you full price and then you have to pay extra.
Okay 4.0
Cons: Saying have ocean view but only have marina view 15 minuets drive to key West island Fighter jets fly by every minute will make you deaf
Okay 5.0
Pros: It was very clean and modern with nice amenities
Cons: The layout was a bit confusing especially checking in at night with limited signage available to show guests where to go. I also found parking to be limited for guests.
Mediocre 3.0
Pros: It is a new hotel so is very clean.
Cons: You have to pay 20 dollars a night for parking and there are no spots! People do not even have the hotel parking passes and are there! People park in the handicap spots and do not have handicap stickers. Our keys got deactivated by the staff accidentally
Good 7.0
Pros: The rooms was gorgeous, just as pictured.
Cons: The route to get to this hotel is less than appealing (my son was actually scared) Plans changed really fast! We decided to stay at the hotel until day light. Pools out front were closed early.
Poor 1.0
Pros: Nothing
Cons: The so-called ocean view room looked out over a swamp like area. The staff was very rude and inflexible when I called days ahead to change the room from a king to a double.
Good 6.0
Pros: Had great view to the ocean from the room.
Cons: The swimming pool was salt water pool. Did not expect that.
Good 6.0
Pros: The pool, the bedding
Cons: The undisclosed daily activity fee.
Okay 4.0
Pros: Location close to the beach
Cons: I had to pay extra not only for the hotel resort fee, but for the parking as well. And to get a room which is actually on the same block as the beach - I had to pay over ---$ per night. For this money and even cheaperI'd have better hotel .
Good 6.0
Pros: Practically new, spacious
Cons: Location, no can, beer, wine opener, soiled chair, soiled blanket, no hairdrier I clicked to have a room with two queens, the system gave me 1 king. Horrible for a couple and one single person.
Okay 5.0
Pros: The decor was pretty. Quiet property.
Cons: the balconies offer no privacy, if your neighbor comes out onto their balcony you are basically listening to each other and looking right at each other. Parking was awful, room service is offered for alcohol only. For the rate there should be a waterview
Good 6.0
Cons: The room really was not ocean front more like marina view. And the hotel height is really low. I like hotels that are high in height makes a beautiful sunset on the balcony.
Good 7.0
Pros: The front desk staff accommodated me very quickly being that I showed up 6 hours before check in time.
Cons: The restaurant was not that great. There is no indoor portion and the staff was very casual.
Oceans Edge Key West Resort, Hotel & Marina - Key West
Rated no. 6
8.7
Excellent 8.7
Based on 3,112 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Location
9.0
Services
9.0
Staff
8.8
Overall 8.9 Excellent
Based on 62 reviews
Cleanliness
9.0
Comfort
8.9
Location
9.0
Services
9.0
Staff
8.8
Cleanliness
9.0
Comfort
9.0
Location
8.9
Services
9.0
Staff
8.9
Cleanliness
10.0
Comfort
9.4
Location
10.0
Services
9.4
Staff
9.4
Cleanliness
8.8
Comfort
8.4
Location
8.8
Services
8.9
Staff
8.3

Excellent 8.0
Pros: Property grounds and pool area were very well maintained
Cons: No complaints
Excellent 8.0
Pros: We did not get breakfast.
Cons: The gym equipment was in poor operating condition. Both elliptical machines had electronic issues and would not show correct workout conditions. Also no true beach access.
Excellent 10.0
Pros: Location, facilities, room were all beyond expectations.
Cons: There was no signage either on buildings, in elevators nor lobby to indicate which building was ours; A B C. We meet others in lobby looking confused so we helped them out.
Excellent 9.0
Pros: I feel like the pictures to our condo didn't do it justice. It was bigger than we thought and we had a nice view of the ocean from our garden view. We were all very happy.
Cons: We wish it would have been closer to downtown key west but a quick uber ride worked too.
Good 7.0
Pros: The property was very nice. We were pleasantly surprised. The unit was certainly dated, but we expected it based on photos we had seen prior to booking.
Cons: The unit had cobwebs and general maintenance issues. Lights were out over the wet bar and kitchen island. The blinds for the sliding doors in each room need complete replacement. They have clearly been pieced together over time with slats abs other parts from different versions of the blinds. And there is a sign in the living room cautioning that you could be charged for damaging the blinds that didn’t even turn to open from the start. So they need replacement. Also, in the smaller bedroom my wife got bit nightly by something. Small bites like from fleas. She had over 30 by the time we left. That is definitely an issue.
1800 Atlantic Suites - Key West
Rated no. 7
8.9
Excellent 8.9
Based on 62 reviews
Details
Reviews

Cleanliness
9.0
Comfort
8.9
Facilities
10.0
Location
8.9
Services
8.6
Overall 8.7 Excellent
Based on 86 reviews
Cleanliness
9.0
Comfort
8.9
Facilities
10.0
Location
8.9
Services
8.6
Cleanliness
8.7
Comfort
8.4
Location
9.0
Services
8.1
Staff
8.8
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Staff
10.0
Cleanliness
8.8
Comfort
8.8
Location
8.8
Services
8.4
Staff
8.9
Cleanliness
9.7
Comfort
9.7
Location
9.0
Services
9.4
Staff
9.7
Cleanliness
9.2
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0
Cleanliness
7.5
Comfort
10.0
Location
10.0
Services
10.0
Staff
10.0

Excellent 8.0
Pros: Good location and pet friendly. Owner was very knowledgeable and gave us great recommendations of places to visit. Upgraded room with no charge due to plumbing issue.
Cons: The property could use an update in decorating. There could have been an easier check in system.
Excellent 10.0
Pros: Everything was great for our stay. We look forward to staying again.
Excellent 8.0
Pros: Very private and pretty setting. Room was comfortable and rain head shower was great. Chessie the cat was a sweetheart! Manager was very helpful.
Cons: Pool was pretty small but we had it to ourselves the entire time so it was fine.
Excellent 9.0
Pros: Great location, close to beach within a 5 min drive or 10-15 walk. Beautiful jungle foliage and plenty of fruits! Quiet residential/BnB area not like the hotel scene. Free parking which many places do not offer.
Cons: I booked through booking.com instead of directly and two things were not translated such as a dog fee and 10% COVID cleaning fee. Booking.com states in both the Amenities and House Rules sections: "Pets are allowed on request. No extra charges," so i wasn't expecting a $30 per night charge. Not a big deal, just caught me by surprise that's all.
Excellent 10.0
Pros: Mark was excellent. The hospitality he gave us was exceptional. Anytime we needed anything he was there to help us. The hotel was fabulous. We loved the room the decor was beautiful
Excellent 10.0
Pros: Very quiet, serene with a lot of character, affordable and clean. Nice bed!!!
Excellent 8.8
Pros: Location, staff availability
Cons: Some services (bicycles) available with extra charge only
Excellent 10.0
Pros: everything.
Suite Dreams Inn by the Beach - Key West
Rated no. 8
8.7
Excellent 8.7
Based on 86 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.3
Overall
9.2
Overall 8.3 Excellent
Based on 1,252 reviews
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.3
Overall
9.2
Cleanliness
9.2
Location
9.2
Overall
9.2
Staff
9.6
Value for money
8.8
Cleanliness
8.4
Comfort
8.4
Location
8.2
Services
8.4
Staff
8.1
Cleanliness
9.2
Facilities
10.0
Location
8.5
Overall
9.2
Room quality
10.0
Cleanliness
8.8
Comfort
8.8
Location
8.3
Overall
9.6
Services
8.7
Cleanliness
8.8
Comfort
8.8
Facilities
10.0
Location
8.3
Overall
9.0
Cleanliness
9.1
Comfort
8.8
Location
8.4
Services
8.7
Staff
8.5
Cleanliness
9.1
Comfort
8.8
Location
8.7
Services
8.7
Staff
8.7

Excellent 8.0
Pros: The pool area, lobby space and the staff were great! Fun games around the pool area. A great space to hang out. Very cute decor.
Cons: The room was a little tight for 4 people. Ended up being a little far to where we went each day. The shower had a lot of mildew.
Poor 1.0
Pros: Nothing We found cockroach on bed and the people they are rude especially the manger here and we were waiting the room 2 hours to clean and sterilization was direct cockroach walking on Ved and the WC some hair
Cons: We found cockroach on bed and the people they are rude especially the manger here and we were waiting the room 2 hours to clean and sterilization was direct cockroach walking on Ved and the WC some hair
Excellent 9.0
Pros: Very quiet
Cons: There wasn't enough hooks in the bathroom to hang stuff up like wet bathing suits and things like that
Excellent 10.0
Pros: the pool was the best, huge and shady with palm trees
Cons: the size of the room. The door didn't close tight because of the humidity
Excellent 10.0
Pros: Loved the pool and the outdoor area .
Cons: Rooms could use some updating , mold on the shower tiles and broken tiles in the floor .
Excellent 10.0
Good 7.0
Pros: Charming theme, clean rooms, friendly staff, great pool, hourly shuttle
Cons: The only food option on site is to order from the Floridita food truck, which was good but overpriced (5 conch fritters for $13). There's no ice machine, so you must go to the pool bar for ice. A 9oz well drink with plenty of ice was $12; if you prefer a specific liquor, it's $15. Everything was overpriced, imho, even for Key West. The main draw seems to be the pool, which is very nice, but always busy, as locals love it, too.
Excellent 10.0
Pros: Easy and fast check in, complementary sangrias at check in, most adorable lobby and pool/game area. Gorgeous details everywhere-inside and outside. Very clean everywhere. Check in staff and concierge were friendly and helpful. I will only stay at Havana Cabana when visiting key west.
Cons: Bar tending staff wasn’t very friendly
Excellent 10.0
Excellent 10.0
Pros: The hotel was beautiful, the staff were super friendly, everything we needed was there for us. We are definitely going back to Havana Cabana on our return to key west.
Excellent 10.0
Pros: Very cute hotel, great staff and amenities. Pool was great, food was yummy. Great deal!
Excellent 9.2
Excellent 10.0
Pros: Hotel was very nice and the staff was very helpful and courteous
Cons: There were a few loose bricks that concerned me , when they cleaned she never left enough towels or toilet paper but all we had to was text for them
Excellent 10.0
Excellent 10.0
Excellent 10.0
Excellent 10.0
Okay 4.0
Pros: Staff were great! Super friendly and helpful. The hotel was dirty with damaged in the rooms. Beds were not comfortable, the pool area was not maintained well. The waterside hotel description was across a busy highway. Skip this hotel
Excellent 8.0
Excellent 8.0
Pros: Awesome pool!
Excellent 8.4
Good 7.0
Pros: Pool area nice well maintained. Staff friendly and accommodating.
Cons: No hot water in the shower. No security to eliminate excessive noise throughout the night.
Excellent 9.0
Pros: The pool and drinks were great! The staff was also amazing! The shuttle was on time and definitely helpful so we didn¿t have to pay for a taxi or Uber.
Cons: There is nothing specific I did not like.
Excellent 10.0
Excellent 9.0
Pros: Clean, amenities, fri
Cons: Food truck options were limited, "out of" many choices. Food was quite expensive for quality.
Good 7.0
Pros: tropical atmosphere, could be all inclusive, walking distance store you might need. shuttle was great!
Cons: reserve pool view patio, got there, pool view all that was left. new room closer to parking. our room had high humidity in it, rest of groups rooms were fine
Okay 4.0
Pros: Pool Area is well maintained and beautiful. This the number 1 reason that I saw for this Hotel’s high rating. Food truck offerings were good but pricey for the quality. State of Room and Housekeeping Staff were disappointing.
Cons: Hall and Parking lot lights not working 1/2 of stay Room Issues-Rotted out bottoms of doors, poorly patched hole in tub, towel bar not attached to wall, sink stopper not operational Housekeeping - Had to ask for supplies like towels &TP each day & wait
Excellent 10.0
Pros: I loved the décor, the shuttle offerings and the pool area.
Cons: They need more hooks in the room overall. It was tricky trying to find places to hang towels for reuse.
Good 7.2
Excellent 8.0
Pros: Loved the character & the decor. The staff was super helpful and the pool was fabulous. The shuttle (although we missed it alot and it was busy) was great to have. I also liked being allowed to use the sister property.
Cons: I did not like my room. We were given an ADA wheelchair accessible room and it was so geared to accommodate it was super unaccommodating for someone who didn't need it. I feel there would be a way to make it more balanced. Or not offer it unless needed.
Good 6.8
Excellent 9.0
Pros: Excellent staff and service. Beautiful setting and pool area is exquisite. Free shuttle on the hour is great as there’s not much for dining and excursions on this side of the island. Poolside room was delightful, and mojito bar also had great food.
Cons: Expect to pay your $400. resort fee at check in, plus a deposit. I think we got stung paying for one meal twice as the bar billing can be a little slippery.
Excellent 10.0
Pros: Beautiful view to the ocean from the room;all the staff is really nice and helpful.
Cons: Not
Excellent 8.0
Pros: The pool area was beautiful
Cons: The rooms were small and bathroom was outdated!
Good 6.0
Pros: Location was great. Most of the staff were great. Pool was definitely the best feature at this hotel.
Cons: After checking in to our original room, which had a nice view of the parking lot and a wall AND a broken lock on the door, I called front desk to switch room and was informed that it would cost us a $25/night “upgrade”. My wife did not feel co
Good 7.0
Pros: The ambiance,
Cons: No elevator or other arrangement to move your suitcases upstairs. Also over priced
Excellent 8.0
Pros: The shuttle is very convenient.
Cons: The staff was bribing everyone with free drinks to write trip advisor reviews. Had random gratuity charge added to my bill which I requested to be removed.
Okay 5.0
Cons: Poor customer service
Good 6.0
Pros: The pool and bar area were exceptional
Cons: They charge a $35 PER DAY resort fee which is completely rediculas
Okay 5.0
Pros: The pool area was lovely Food truck/ restaurant had great food Pool bar was also great
Cons: Check in staff was poor, room not clean, room door didnt function properly after 3 attempts to fix it, was charged for breakfast even though we used vouchers included in our pkg, took 1/2 hr to get that fixed
Excellent 10.0
Pros: Excellent and magical place! You can breathe the air of the Havana of the 50’s. Good food service and drinks!
Excellent 9.7
Pros: Pool was great (look out for the resident iguana's), hotel was very clean, and a nice bar and "food truck" for dining.
Cons: If I had to complain, the doors didn't seal well
Good 7.0
Pros: Pool area
Cons: Gym outdated for such a nice hotel
Poor 1.0
Cons: The hotel that we arrive to look nothing like the pictures that were presented when booking. The hotel and room smelled moldy. We found mold on the floor of the bathroom and shower, stains on the bedding, and an extremely disgusting chair.
Good 7.0
Pros: Beach, better then expected.
Cons: No elevators.
Excellent 10.0
Excellent 9.7
Mediocre 2.0
Pros: Pool
Cons: Rude employees, broken toilet and refrigerator, no elevator for my handicapped mother so we had to carry her upstairs every day.
Havana Cabana at Key West - Key West
Rated no. 9
8.3
Excellent 8.3
Based on 1,252 reviews
Details
Reviews

Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
10.0
Overall 8.9 Excellent
Based on 21 reviews
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
10.0
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
10.0

Excellent 8.3
Pros: Very convenient to have 2 bedroom 2 bath suite for 2 families for the price of $277 per night. The pool is opened till 10pm which is perfect.
Cons: It might be a little loud since the airport 5 min away. There is no place to have breakfast at the hotel.
Sunrise Suites Resort - Key West
Rated no. 10
8.9
Excellent 8.9
Based on 21 reviews
Details
Reviews

Cleanliness
8.7
Comfort
8.7
Facilities
8.0
Location
8.1
Overall
8.0
Overall 8.1 Excellent
Based on 839 reviews
Cleanliness
8.7
Comfort
8.7
Facilities
8.0
Location
8.1
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.5
Comfort
8.4
Location
7.6
Services
7.7
Staff
7.6
Cleanliness
8.3
Comfort
7.6
Facilities
7.3
Location
7.6
Overall
8.6
Cleanliness
8.9
Comfort
8.7
Facilities
8.4
Location
8.0
Overall
8.2
Cleanliness
8.7
Comfort
8.8
Location
8.2
Services
8.5
Staff
8.4
Cleanliness
8.9
Comfort
8.8
Facilities
6.0
Location
8.0
Overall
5.3
Cleanliness
9.4
Comfort
9.3
Facilities
10.0
Location
8.4
Overall
10.0
Cleanliness
9.3
Comfort
9.2
Location
9.2
Services
9.2
Staff
9.1

Excellent 10.0
Pros: Pool was great, but no towels at pool. The beach area isn’t the greatest, but I think that most people know that Key West is NOT known for beaches.
Excellent 8.0
Pros: Location and room setup
Cons: Dishwasher did not work. A door handle to the bathroom melt falling off, kitchen missing basic supplies. Any requests from house keeping took at least two calls to get items requested as they were only doing house keeping every 7 days.
Excellent 10.0
Pros: Room was very nice and big. Parking wasn't bad. Balcony was big and the apps on the TV were great
Cons: Little on the expensive side, but I'm on my honeymoon so...
Okay 5.0
Pros: Very large space but there was only one non-fitted sheet for the pull out as well as one blanket. For the cost in the low $800s per night, a nicer “plus 2” accommodation would be expected. Although we didn’t keep the balcony door open, there was a large roach crawling happily in the half bath when I used it at 5 am; so pest treatment might be due. Overall, a beautiful apartment, but not worth over $850 for a one night stay, by any means.
Cons: Staff weren’t all the friendliest at first greeting; one was holding her head & complaining about her headache even before they couldn’t locate my reservation, & I had to leave and return once their line had finished. However, the very young male was pleasant throughout the experience.
Excellent 8.0
Pros: Clean well managed facilities.
Cons: It is NOT on the beach and the equipment rental was either too old or not working.
Excellent 8.0
Pros: Clean property friendly staff
Excellent 10.0
Pros: The property was amazing! Beautiful ocean views and the amenities were great!
Cons: Our room view was not great for the price no pool view like advertised
Good 7.0
Pros: Good location, they have a shuttle to get downtown. The staff is very nice, the pool and hot tub are clean and nice. The restaurants are good but expensive.
Cons: My only complaint is it needs cleaned better. It looked like it hadn’t been actually cleaned. The toilets looked dirty and the floor hadn’t been swept. There was a bug hair ball on the floor. It looks like they went in and picked up but didn’t really clean things. Definitely not the dirtiest hotel I’ve stayed in but for the price I paid I expected it to be better. They also need to do some updating on things like the tiles in the floor and the molding around the baseboards. Makes it look gross
Okay 4.0
Pros: When we arrived check in was fast and efficient. The shuttle to downtown was always on time and the staff very friendly. The view from our room was beautiful with a staircase from our balcony that want right to the pool area
Cons: We booked the presidential suite with a pool view room in January noting that we were celebrating our anniversary . We get to the room and the view was looking over the roof of the chicken walk, with no views off pool . I called the front desk and requested a room with a better view which they did have and moved us. We get the new room to find the floors so dirty that when I showered and walked around for 10 or so minutes the bottom of my feet were black. I understand that COVID-19 will not allow housekeeping but the room should have been cleaned and disinfected prior to our arrival. I requested a broom which I never got, so Just so I could be comfortable we went and bought a cheap mop. The other issues were , no hot water and when I asked about it, I was told that you had to lit it run . At one point we let the water run for a half hour and still no hot water. I felt maybe they thought I was one of those guest that just complain about everything so I left it as is. The following day we got a knock on the door and it was maintenance asking if the can check the hot water, that so other guest must have had the same experience, after that it was fixed. Other issues: dishwasher didn’t work door knobs didn’t stay closed due to broken hardware issues and the pool area was never washed down leaving lots of sand and debris to pile up
Poor 1.0
Pros: I¿ll b Stay at the Hilton next time!!!
Cons: The staff was horrible
Excellent 8.0
Pros: The restaurant staff were very friendly and the hotel offers many amenities to help enjoy your time in Key West.
Cons: The resort fee. I know this has become a popular way for hotels to make more money without showing it in the price. They include many experiences as justification, but they are very specific and I did not use any of them. Take a stand for transparency!
Excellent 10.0
Pros: Clean comfortable room
Cons: You can't really walk anywhere due to heavy street traffic.
Excellent 9.0
Pros: The pool area was nice.
Cons: Have no complaints
Excellent 10.0
Pros: Clean rooms, friendly staff. Large pool with access to the beach area.
Excellent 10.0
Pros: Parking the dock location
Cons: We rode the sight seeing train bus
Okay 4.0
Pros: Location
Cons: I didn¿t like the fact that I had to pay an additional $25 to park at a hotel I¿m staying at on top of a $42 resort fee. It¿s ridiculous
Mediocre 2.0
Pros: Tesla Chargers. Location is near the main road but far from the south.
Cons: The room lock had to be reprogrammed and I was fortunate to have the phone to front desk. The map was confusing because of the parking is under and Rooms on top. Got lost walking around after found parking then in the morning we didnt know where the car.
Excellent 10.0
Pros: Friendly staff
Cons: Room was a little damp. I’d prefer to stay closer to duval next time.
Excellent 10.0
Pros: The front desk is very attentive and accommodating. The kitchen in our condo was luxurious.
Cons: Everything was perfect.
Excellent 8.0
Pros: Cleanliness and location
Cons: The staff could care less about their job. Customer service was mediocre at best. Expect a 10 to 15 min wait time to access the gym as well.
Poor 1.0
Pros: Stuck on street side when hotel was empty Paid resort fee and everything was closed
Cons: Room on busy street
Excellent 8.0
Pros: Location and look and feel of the resort. Room was clean and staff was welcoming and hospitable.
Cons: Shower water wasn't hot. Sink was hot, however. Call for maintenance resulted in an engineer was to be sent to check. We left for dinner and returned without a message and still no hot water in the shower.
Good 6.0
Pros: Typical marriott, nice property but our room had zero view - tiny little windows.
Cons: This hotel is located in the newer part of town with no restaurants shops anything nearby. Also the $42 daily resort fee is absolutely ridiculous.
Good 7.0
Pros: Older decor
Cons: Beds are not comfortable
Excellent 10.0
Pros: Location, cleanliness
Cons: The fact that I was charged for parking.....piss poor
Mediocre 3.0
Pros: Shuttles.
Cons: Staff at front desk were terrible. And I say that in a thoughtful way. They were bad on multiple occasions. We were going to extend our stay but decided to find another hotel because of the poor experience where we felt completely unvalued as guests.
Mediocre 2.0
Pros: Beach near hotel
Cons: Staff was not helpful and the room for the price paid was way too small!!!
Poor 1.0
Pros: Great water pressure
Cons: Location terrible, staff pretentious, no beach advertised beach, 2 shuttle stops advertised 7. No options for non alcoholic drinks welcome drinks. Food menu limited just terrible
Mediocre 3.0
Pros: Pool was nice
Cons: Paid $25/night for parking, but couldn't find parking 2 nights. Room had broken shower head and rack. Not impressed
Poor 1.0
Cons: The 2 ladies at the front desk at check out acted like I was stupid when I questioned the extra 288 dollars on my bill that I didn’t realize would be there for parking and a resort fee
Okay 5.0
Pros: Boom is clean. Bed is comfortable.
Cons: There are extra resort fees around $50 not included in the price. There is no free breakfast. Parking is extra $25 per night.
Okay 5.0
Pros: The location.
Cons: Room floor was dirty upon arrival.You felt the dirt under your shoes when walking in the room.Never walked barefooted due to this. Staff was not very friendly or informative from the moment we checked in. Shuttle service rude and location drop off unsafe.
Okay 4.0
Pros: It was very clean.
Cons: Post said it could have a max of 6 in the room, but it’s too tiny for that. My “neighbors” smoked weed all night so the whole hall stunk, and that was before they had a party in the hall at 3am. Front desk couldn’t have cared les
Poor 1.0
Pros: Awkward layout. Rooms are difficult to find. Layout of hotel makes guests constantly travel through parking garage. All regular rooms face interior corridors with no natural lighting.
Cons: Location of rooms and parking garage expanding the entire property. Cost of parking is outrageous given the amount of parking on the property.
Okay 5.0
Pros: The room was beautiful.
Cons: Elevator was broken the entire time. Housekeeping was very late and sometimes didn’t leave the essentials. Some front desk staff not provide necessary and vital information and some were rude.
Mediocre 3.0
Pros: Nice area, well maintained
Cons: The fire alarm went off every morning between 5a and 6a. Apparently the fire alarm goes off when it rains? Also the elevator did not work. The breakfast, not included, was over priced and a basic continental breakfast.
Mediocre 3.0
Pros: The bellman and Pool Server were very nice.
Cons: The front desk agent was one step short of rude. Very snobby. Room floors were dirty, ants. First room was handicapped( we did not request) both rooms had ants. TV selection was minimal
Mediocre 2.0
Pros: Breakfast buffet.
Cons: No sign pointing to elevator. Ceiling fan made a scrapping sound, unusable. Television was almost impossible to use. Floor needed mopping. Toilet made a squeeling noise when long flush. I ordered NY strip steak in the restaurant, Full of grissle
Poor 1.0
Pros: You advertise this hotel with 2 beds when it’s not even an option
Cons: This is false information
Okay 4.0
Pros: Decor, pool and happy hour.
Cons: Loud noisy neighbors slamming doors till midnight and beyond. Room design lends itself towards door slamming because of drafts when balcony door open
Okay 5.0
Pros: Nice amenities
Cons: Roach in my bathroom
Okay 4.0
Pros: Good location, clean room. Guest assist was fast.
Cons: Front desk was rude and condescending. Had to pay an undisclosed $25 parking fee and had to park 3 buildings away - security's suggestion was to park in a handicap spot outside of our room's building. Room was big but not practical.
Poor 1.0
Cons: Hotel charged us additional $300 because of my 2 kids. Reservation Staff were rude.
Good 7.0
Pros: Clean, pool, hot tub, comfortable beds
Cons: Staff had our check-in date on the wrong day. Staff overbooked us on our snorkeling trip and we would missed it if two other people didn't show up on time. Staff gave me another guest's checkout paperwork when we left.
Okay 5.0
Pros: Niice hotel
Cons: No one ever came to clean it. Staff did I not seem to care
Poor 1.0
Pros: Rude staff.. would never come back!
Cons: Never again.. customer service horrible!
Good 7.0
Pros: It was clean and enjoyed the 24/7 pool
Cons: It's called a beachside hotel but not located on an actual beach. You cannot swim in the water near the hotel. The rooms are tiny and the doors to the A/B rooms slam so hard that it wakes you up every time it closes.
Good 6.0
Cons: You have to pay for parking, the beach is nothing to rave about and mostly weeds and grass. The rooms are super tiny. To me the hotel seems appropriate as a 3 star hotel. Good thing is close to downtown and shopping.
Good 6.0
Pros: Location, shuttle, pool and hot tub. First and LAST time at this location..
Cons: YES $24.99 a night just to park YOUR own vehicle,(ridiculous)I would like this amount refunded. The elevators did not have any air conditioner or fresh air., it was like stepping into a sauna. the room was about the size of of our walkin closet at home.
Poor 1.0
Pros: Location was good
Cons: The staff were terrible. I booked a room for two guest and other were not able to accommodate. I asked for a room with 2 beds and in their words all our rooms come with king size bed. Seriously?!
Good 6.0
Pros: The bed was comfortable, the "free" shuttle was nice to town. The waitress by the pool was very sweet.
Cons: The pool has green mold growing all around the inside. There was only 1 bed and no effort was made by the staff to accommodate our son. The DJ by the pool did not make it very relaxing.
Good 7.0
Pros: beautiful accommodations.. lovely buildings and decor, clean.. the infinity pool overlooking the Gulf was spectacular. hot tub was perfect addition. lovely cabanas.
Cons: shuttle driver was unfriendly; offered up no greeting, no information as to what sites or events may be of interest. I've been treated better on a city bus. (checkout) could not give me her attention for her yearning to attend another conversation
Okay 5.7
Pros: Location was good
Cons: They are doing construction and cutting tile 9 to 5 during the week next to the pool. Should have let us know in Advance. Could not use pool or beach all day due to noise
Good 7.0
Pros: Nice pool and small beach area Free shuttle
Cons: Rooms were a little dated
Okay 4.0
Pros: The rooms were clean and maintained like the property advertised. Has a low key beach which was nice
Cons: 1) layout is confusing, and the people are not helpful 2) charged us $25 parking at the end of the trip which was at checkin time made to sound like a complimentary deal. 3) on my card they charged $50 instead of $25 4) away from all the action.
Good 7.0
Pros: Thé cleanliness, room space
Cons: No bedding for sofa bed, not comfortable, no breakfast incluses as per réservation, no deal beach behind
Poor 1.0
Pros: The Location
Cons: ROACHES in first room/building moved us to other gave bottle of wine & fruit plate and $50 Food Credit, no parking in my buildings Garage, 4 out of 6 nts had to park few buildings over, $25 +tax day to park! WORSE OF ALL ROACHES IN LUGGAGE. THANKS!!!!
Mediocre 2.0
Pros: The location
Cons: D class property smells, impersonal, old and dirty linens, carpet need to be replaced.
Good 6.0
Pros: Room
Cons: They charged an extra $25 for parking
Excellent 10.0
Pros: I didn’t need to leave the hotel. Pool, hot tub, excellent restaurant. Prices were very reasonable for the area. Very nice rooms.
Cons: Employees of the restaurant appeared to be uniformily grumpy. Everyone else was really nice. Not really a beach. Waterfront yes but the beach was maybe 20’ wide.
Mediocre 3.0
Pros: Great location, pool, pier to watch sunsets.
Cons: Management allows locals in pool on Sundays.They bring their own food, loud music, and coolers with drinks. It's completely crowded with no space, waitstaff, or towels left for paying guests. They leave the place trashed!! Hotel doesn't monitor outsid
Mediocre 3.0
Pros: it had a bed...
Cons: Way over priced and the service at the pool.bar was terrible. Paid almost --- bucks for 2 nights with no view of anything and I mean anything! The place seemed to cater to the workers and their families and friends. Plus 20 bucks a night to park your
Excellent 10.0
Pros: Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
Good 6.0
Cons: 4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
Excellent 9.4
Pros: Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair.
Cons: We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
Excellent 10.0
Pros: Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels,
Cons: Parking was in a ground level garage; our room was on the 4th floor.
Good 6.8
Pros: The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient.
Cons: Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
Good 6.2
Pros: The staff were very accommodating and helpful
Cons: Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
Mediocre 2.0
Pros: comfy bed
Cons: no windows really ugly far from town too expensive far better options
Excellent 9.7
Pros: Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed.
Cons: A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Excellent 8.0
Pros: Room Clensines Service Happy hour Pool Hot tub
Cons: $20 parking per night
Good 6.3
Pros: Liked the room
Cons: Did not like the staff. Not friendly at all. Very rude.
Excellent 10.0
Pros: The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
Excellent 9.3
Pros: Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself.
Cons: Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
Excellent 10.0
Pros: The staff was great and everything was perfect. I truly enjoyed my stay.
Excellent 10.0
Pros: The rooms were beautiful, thought it was a bit pricey for not an oceanview. Loved getting champagne upon check in and the free shuttle into town.
Mediocre 2.6
Pros: nothing.
Cons: expensive poor facilities far from town poor service would never go back.
Good 7.0
Pros: Location, pool and beachfront.
Cons: The room wasy way overpriced considering there was no view and that it was not a suite.
Okay 4.6
Cons: I don't see how this is one of the most luxurious hotels in Key West. I felt completely nickled and dimed on top of the extremely high rate for the hotel. They even try to add on a donation to an undisclosed non-profit -- granted it's a minimal donation but a customer shouldn't have to opt out of giving a donation. The parking fee, considering you're so far from Duval Street, is ridiculous and is over $21 after tax. The set-up of the rooms is far from comfortable -- a common entrance for 2 different rooms, which exacerbates the noise made by your neighbor. Furthermore, so much construction was going on around the hotel that we literally had to call the hotel to find out how to enter -- they then informed us that we had to enter through Hyatt's parking lot. I honestly couldn't wait to check out, but even that caused problems as they made me wait in line for 25 min since they only had one person working the desk. Steer clear of this hotel.
Key West Marriott Beachside Hotel - Key West
Rated no. 11
8.1
Excellent 8.1
Based on 839 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.5
Facilities
8.6
Location
7.9
Overall
8.4
Overall 8.0 Excellent
Based on 1,694 reviews
Cleanliness
8.5
Comfort
8.5
Facilities
8.6
Location
7.9
Overall
8.4
Cleanliness
8.6
Comfort
8.6
Facilities
8.6
Location
8.6
Overall
8.6
Cleanliness
8.5
Comfort
8.5
Facilities
8.5
Location
7.5
Overall
8.5
Cleanliness
8.4
Comfort
8.4
Location
8.0
Services
8.2
Staff
8.4
Cleanliness
8.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
8.9
Comfort
9.0
Facilities
8.6
Location
8.9
Overall
8.9
Cleanliness
8.6
Comfort
8.6
Location
7.9
Overall
4.0
Services
8.3
Cleanliness
8.7
Comfort
8.5
Facilities
8.5
Location
7.9
Overall
8.2
Cleanliness
8.4
Comfort
8.1
Location
7.3
Services
7.9
Staff
8.1
Cleanliness
8.4
Comfort
8.0
Location
7.8
Services
8.2
Staff
8.2

Excellent 8.0
Pros: I liked the location, the pool, the continental breakfast and the staff is friendly. They did provided a couple of band aides when needed. The shuttle service was great, usful, And even entertaining. The kids live the lizzards 🦎 and the chickens🐔.
Cons: I did have to request more towels with were brought. I also had to request extra sheet set for th sofa bed and toilet paper .
Good 7.0
Pros: Great location, pool was nice. It would be better if the pool and bar stayed open to at least 11pm. Closing at dusk didn’t like at all.
Okay 4.0
Pros: The pool was nice and relaxing on a very hot afternoon. The breakfast bar was adequate, nothing special, but the room was disappointing. The ceiling was stained as if there had been a leak. I called the front desk twice to ask for extra towels and bedding for the sofa bed. When it was finally delivered, I was informed there were no more pillows so I ended up with a set of sheets and four pillow cases and not even an extra blanket. The bathroom door was also broken and couldn't be closed so there was absolutely NO privacy, which again at the price I paid for a room for one night was extremely disappointing. I would not recommend this property.
Cons: The stained ceiling and bathroom door that wouldn't close!
Excellent 10.0
Pros: Our stay was great. The staff was so friendly and accomodating. The room was clean and comfortable. The pool was awesome.
Cons: They need 2 waffle makers!
Poor 1.0
Pros: Expensive. Poor location and not once were the sheets changed. Never use them. Priced ridiculously
Cons: The staff was rude. The room was smelly and no clean towels or sheets. We had to call and ask.
Excellent 9.0
Pros: Pool, service, free drinks
Cons: They threw out some important receipts, concierge was not detail oriented
Okay 5.0
Pros: Fairly quiet, not a lot of kids around, cleans enough
Cons: Old buildings, difficult to see the driveway from roadway, overpriced and added resort fee.
Excellent 10.0
Pros: When we arrived early to check-in, we were greeted warmly and our room was ready and upgraded to 2 Queen beds! I was very happy with the cleanliness and breakfast, pool, shuttle bus, and amenities were all very nice. I would send a friend there.
Cons: The location was at the other end of the island but that was our mistake.
Okay 4.0
Poor 1.0
Pros: Was unable to check in Receptionist was very rude disrespectful unprofessional does not need a job will run all the guests the wayAnd she didn¿t even care
Excellent 8.0
Pros: Very nice staff. Location was ok. Great hot breakfast in the mornings.
Cons: We called about the AC wall unit not working the first day we were there and it never was fixed while we were there.
Good 7.0
Pros: Pool and bar area.
Cons: Roosters crowing outside before daylight for hours until mid morning. A lot of traffic noise when sitting at pool.
Excellent 9.0
Pros: Clean, safe
Cons: Too expensive
Poor 1.0
Pros: Terrible customer service
Good 7.0
Pros: Shuttle to Mallory square, large clean room and bathroom
Cons: Far from old town key west, but the shuttle was nice and convenient
Excellent 9.0
Pros: Pool area and free breakfast was great. Staff was amazing
Cons: The price
Okay 5.0
Pros: The room was spacious. The bathroom setup was good. The breakfast was very good.
Cons: The pool bar was closed. The carpet in the room was worn. The one time we took the shuttle we couldn't get on, and going home, it never came. Also the hotel is farther from the downtown area than expected. A cab ride was around $22.00.
Poor 1.0
Cons: This is a shabby place. It is not worthy of being a Marriott property. The room is tiny - not at all what was depicted on the website. The whole place is just run down. The pool furniture is dirty and has bird droppings - you¿ve got to be kidding.
Excellent 10.0
Pros: The Heavenly bed and bedding were amazing.
Cons: More good/dining options.
Okay 4.0
Pros: The pool.
Cons: Rude staff, lacking in amenities, blamed everything on recent loss of entire staff.had to chase down pool towels. Spouse stays in hotels for work weekly and during covid has never experienced anything like this.
Excellent 8.0
Pros: Staff was very helpful including the shuttle to old town. Pool was nice and somewhat clean.
Cons: Just a little far away from Old town. If I went again I would most likely stay closer to old town.
Excellent 9.0
Pros: Staff was helpful and nice and friendly
Cons: Swimming pool bar running out of drink some drink ingredients
Excellent 8.0
Pros: The pool area was amazing!
Cons: Our room was not clean at all... floor had long black hair in all areas in bathroom and bedding.
Okay 5.0
Pros: Very clean, nice rooms, outside area very nice
Cons: No breakfast, not very close to sights, had to take the shuttle everywhere, staff could have been a bit friendlier.
Excellent 10.0
Pros: The pool, king size bed, the staff.
Okay 5.0
Pros: Clean rooms
Cons: Staff not knowledgeable. No supervisor on location.
Good 6.0
Pros: Its was a nice average hotel..nice and clean..pool was nice. Just wish there was a sign for the entrance..was difficult to see or find right away.
Cons: The fact that there was no place to return keys when leaving early in the am.
Mediocre 3.0
Pros: staff was nice, pleasant. breakfast was just OK. Room was dirty behind couch, floor felt sticky. Shower was not updated or very clean, especially dirty by showerhead.
Cons: Breakfast was just OK. Room was dirty behind couch, floor felt sticky. Shower was not updated or very clean, especially dirty by showerhead.Pool was not heated!!!
Good 6.0
Pros: location
Cons: poor communication mostly breakfast was terrible even though bagged
Poor 1.0
Pros: Free shuttle
Cons: House keeping three away all our food 30 minutes before our checkout time. Breakfast was horrible.
Mediocre 2.0
Pros: Beds were clean and comfortable. Pool was nice. One of the front desk staff was nice.
Cons: I was charged for use of a shuttle, but was never allowed to use it. Every time I asked about it, very rude hotel employees had some excuse of why I could not. The staff rarely answered the phone when I tried to call the front desk. No bathtub. No waffles
Good 7.0
Pros: The virus shutdown hit the day we arrived. The woman at the checkin was excellent with making me feel as welcomed as possible under the extreme circumstances.
Cons: Again, no ones fault, but the virus made all things difficult. I was surprised that management did not make any efforts to make us feel that we came close to getting our money’s worth. Again, not their fault with the virus fallout, but NO effort.
Good 6.0
Pros: Welcome cocktail
Cons: The room had a very bad smell, and the shuttle was 20 minutes late, and showed up full. We ended up paying to get downtown.
Okay 4.0
Cons: Water pressure in the shower wasn’t good
Excellent 8.0
Pros: Good location, good breakfast, nice pool with bar. Rooks were clean and comfortable
Cons: The fitness room needs updating. Limited equipment. There was also a hidden fee not disclosed when booking - a $25/night "destination/amenity fee". That included 2 drinks per day at the bar, pool towels and shuttle transportation to the downtown area of key west. Perhaps that was useful to some travelers but it was a waste of $50 for the 2 nights we spent there as we did not use the pool, bar or the shuttle. Sneaky, hidden fees like that should be disclosed when booking.
Okay 4.0
Pros: It had a shuttle to go down town which was awesome
Cons: Housekeeping did not do a good job on 3rd day never replaced toilet paper put all our toothbrushes together which I have peridontal disease had to throw out all the brushes she did give me a little credit for this at the front desk at checkout
Excellent 10.0
Cons: Nothing it was perfect
Excellent 9.4
Pros: The pool and the Pool Bartender Steve was very professional and awesome!
Cons: The staff was a bit rude when we checked in but got better as the stay went on!
Excellent 10.0
Pros: Shaded with palms everywhere.
Good 6.0
Pros: Really enjoy my stay here
Good 7.7
Pros: The staff was incredibly helpful and very engaging. The concierge was knowledgeable, the front desk attendants quick, and the breakfast crew were on top of everything. I have no comments on the maid service because we did not let them into our room for the duration of the stay. They offer a variety of helpful coupons and pamphlets to help acclimate you to the island.
Cons: Our room smelled slightly of cigarette smoke, and the shower had mildew in some of the grout. The sink area allowed a pool of water to collect due to an uneven surface. The walls are quite thin. The rooms were lacking in lighting. Being one of two Fairfield locations in Key West, it's the farther from the major attractions. Overall, small gripes. I would certainly stay here again
Excellent 8.0
Cons: Parking and breakfast seating. The parking spaces are MUCH too thin, creating many spaces which were unparkable as others had parked over both side lines. This made my 8 month pregnant wife have to walk from the opposite side of the hotel in the only parking spot available. Also, at 9:00 am, there is not enough tables for the amount of people eating breakfast. We had to sit in the lobby to eat our breakfast. These two things made our stay less enjoyable.
Good 6.5
Pros: The price was fair. Breakfast was decent. Newer hotel.
Cons: We had two experiences with roaches. We advised the front desk each time. One said she would make a note of it the other person at the desk took several minutes to explain the habits of Palmetto bugs in the warm weather. No one came to spray or check on the room. Breakfast could have a little bit more variety.
Excellent 10.0
Pros: Amenities
Cons: N/A
Excellent 8.2
Pros: Loved the facility and staff.
Cons: Distance from Duval...although relatively short 10 min drive.
Fairfield Inn & Suites by Marriott Key West at The Keys Collection - Key West
Rated no. 12
8.0
Excellent 8.0
Based on 1,694 reviews
Details
Reviews

Cleanliness
8.5
Comfort
8.4
Facilities
8.0
Location
8.1
Overall
7.5
Overall 8.0 Excellent
Based on 386 reviews
Cleanliness
8.5
Comfort
8.4
Facilities
8.0
Location
8.1
Overall
7.5
Cleanliness
8.0
Comfort
8.0
Facilities
10.0
Location
6.0
Overall
10.0
Cleanliness
7.3
Comfort
6.6
Facilities
7.3
Location
6.6
Overall
7.3
Cleanliness
8.2
Comfort
8.2
Location
8.1
Services
8.0
Staff
8.3
Cleanliness
10.0
Comfort
9.3
Facilities
9.3
Location
7.3
Overall
8.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
8.8
Comfort
8.7
Location
8.2
Services
8.6
Staff
8.6
Cleanliness
8.7
Comfort
8.1
Facilities
7.5
Location
7.9
Overall
7.5
Cleanliness
7.3
Comfort
8.0
Facilities
10.0
Location
7.5
Overall
8.0
Cleanliness
8.5
Comfort
8.0
Location
8.3
Services
8.3
Staff
9.5

Excellent 10.0
Pros: Hotel was convenient to Duval Street (approx 8-10 mins drive); local eateries The Stoned Crab, Outback, Dunkin Donuts, Domino's Pizza, Goldman's Deli. Other shops UPS, Office Max, Home Depot, Ross for Less, CVS, TJ Maxx. NO daily resort/parking fees.
Cons: Our visit was perfect at this hotel. We did not encounter any issues.
Excellent 10.0
Pros: nice, clean hotel
Cons: all good
Excellent 8.0
Pros: Beautiful landscaping, nice pool area and room and staff were great.
Cons: There are not elevators in the outer buildings. Lucky it was only two stories but you have to carry your luggage up the stairs. It’s not close to any of the main sights and they don’t have their shuttle running because of Covid. They also didn’t offer the free breakfast that was advertised.
Mediocre 3.0
Pros: It is close to where I need to be. Free parking
Cons: Front Desk staff named Kenisha is rude, same with Kristine. No customer service attitude. Guest expects a “ How may I help you? And not a rude and barking What do you want” question when you approach them. Very condescending. “You used booking.com and not direct reservation, so you are not priority “ response when I asked about the type of room with my booking. They need to find another job and not customer service related .
Excellent 9.0
Pros: The homey feel and backyard vibe
Okay 5.0
Pros: Nothing for the price had to pay for breakfast. Had to call for clean service
Cons: Over price it was equal to super 8 in service nothing special
Excellent 10.0
Pros: The room was very clean, the bed was comfortable and the hotel was in an excellent location
Excellent 10.0
Pros: Very nice rooms clean with a lot of space. Staff was very nice.
Excellent 9.0
Pros: pool was awsome
Cons: The room was not cleaned the first day, the second day the toilet wasn't cleaned and no wash cloths or floor pats were left
Excellent 10.0
Pros: The staff was amazing, super friendly and helpful, went above and beyond to help with anything that we needed!
Good 7.0
Cons: Room coffee maker had issues with working
Excellent 8.0
Pros: Good access to main road and good view. Rooms are nice and staff was great but the hot tub jets were not good and the concierge wasn't great. Leave your bags in the car because there are several buildings and you probably need to drive to a different do
Cons: Hot tub jets were not good, concierge wasn't great
Excellent 8.0
Pros: Limited food at the Toasted Coconut was excellent
Cons: Slow elevators, smoking allowed at the pool
Excellent 10.0
Pros: Space and cleanliness, free parking. Able to watch my netflix on smart tv.
Cons: No shuttle offered to duval st
Excellent 10.0
Pros: great
Cons: no
Excellent 10.0
Pros: Great Value
Cons: No
Good 7.0
Pros: Pool, hot tub, good breakfast if you get the upgrade.
Cons: The mini fridge needed some work. Was not sure if it worked properly. Cancellation policies were very rigid.
Excellent 10.0
Pros: Everything from the moment we walked in, the staff made us feel like home. Our room was spotless and location was perfect!!! We definitely will be back. Thank you
Excellent 9.0
Pros: Nice well kept place
Excellent 8.0
Pros: Location, cleanliness and facilities
Cons: The price was high for this hotel.
Poor 1.0
Pros: Nothing
Cons: Nothing. Way overpriced, staff was horrible, pool said it was heated and was not, hot tub barely worked, nothing ever worked in our room. Just a total disappointment. I wish I never stayed there.
Okay 5.0
Pros: The location is good, but the facility needs upgrade. The room smells like chlorine and carpet is really old.
Mediocre 3.0
Pros: It is in Key West
Cons: The room was old and dirty and smelled. The ceiling fan did not work.
Okay 4.2
Pros: Basic room.
Cons: Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.
Okay 4.0
Cons: The hotel was a dump
Good 7.7
Pros: The rooms are always clean & fresh smelling. The staff are always wonderful.
Cons: The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.
Good 7.4
Pros: The free shuttle into town and the staff there was friendly and very professional.
Cons: Our room was very close to the main street into town which was noisy.
Excellent 9.4
Cons: The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.
Excellent 10.0
Pros: My wife and I loved the friendly staff; the location; the private courtyard sitting area; the beautiful, lush grounds; the attractive and comfortable room decor along with special amenities and condiments; and the free taxi services to and from special places of interest in the area. My wife and I will certainly seek out Courtyard by Marriott motels on all our future travels, as we could not have asked for a more positive experience.
Excellent 10.0
Pros: Staff was amazingly friendly and helpful. Beds were very comfortable.
Okay 5.1
Pros: Room 103. We had bathroom issues. Toilet did not flush. Bathtub did not drain during shower. Leak of unknown origin over floor and rug. 2 adult travelers. The pool was nice.
Cons: See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.
Courtyard by Marriott Key West Waterfront - Key West
Rated no. 13
8.0
Excellent 8.0
Based on 386 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.4
Facilities
8.2
Location
8.0
Overall
8.5
Overall 7.9 Good
Based on 867 reviews
Cleanliness
8.3
Comfort
8.4
Facilities
8.2
Location
8.0
Overall
8.5
Cleanliness
8.0
Comfort
10.0
Facilities
8.0
Location
10.0
Overall
8.0
Cleanliness
9.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Location
7.9
Services
7.9
Staff
8.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.0
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
8.0
Cleanliness
8.2
Comfort
8.3
Location
7.9
Services
7.9
Staff
8.3
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
8.2
Overall
8.0
Cleanliness
8.8
Comfort
8.2
Facilities
9.0
Location
8.3
Overall
9.0
Cleanliness
7.5
Comfort
7.4
Location
8.1
Services
6.5
Staff
7.8

Excellent 9.0
Pros: Location is close to shopping district. Hours of pool availability.
Cons: Hours of food availability on premises.
Mediocre 3.0
Pros: The free shuttle service to the airport and in to town
Cons: The hotel room was below standard. Our room view was horrible. We had a view of a bus in the parking lot and we had to keep our shades closed for privacy. We asked for a room change and they moved us to a room with a view of the galvanized roof. We also had to keep the blinds closed because the neighbors could see directly into our room. The air conditioning had two settings super cold or extremely hot. The shower was very small (not intended for plus size at all) Pets are allowed however we were wakened at 7am every morning with the neighbors dogs barking and running up and down the halls. I am terrified of dogs and was greeted by one as soon as I opened my room door. The food was not good at all. Chicken wings were hard. My husband ordered a fried shrimp basket for $18 that had 5 shrimp. The drinks were watered down. For breakfast the dining hall was crowded so we requested alternate seating for social distancing and the man that was seating us had a terrible attitude. His customer service skills needs a refresher.
Good 6.0
Pros: The shuttle to duval street
Cons: AC in room 257 would not get real cold
Excellent 8.0
Pros: The staff was accommodating and friendly. The morning coffee was most appreciated. The pool area could use a couple more chairs, but overall it was a good experience and I'd stay there again. thnx
Cons: There were tiny bugs crawling on every surface (the dresser/desk/nightstands) and because of Covid the daily cleaning or fresh towel service was suspended (unless requested) which also meant the toilet paper supply was not being maintained.
Excellent 9.0
Pros: The room was very clean, comfortable and cozy. I slept amazingly well on that bed. The pool was very inviting and and relaxing. The Iguanas were entertaining. Too bad people didn't follow the rules. Adults and children were feeding them and disturbing them. The pool area should be monitored for that. The bartender(Billy) was exceptional! The front desk staff were all courteous and professional.
Cons: The pool area needs to be monitored from time to time for the safety of the Iguanas. There were children trying to catch them...with their parents present!
Good 7.0
Pros: Pool is nice location not bad due to shuttle
Cons: Rushed being checked in. They charged resort fee when each time u add something to room like bar or breakfast. Booking .com total price was to include the fee
Good 6.0
Pros: My friend and I stayed here recently and had a great time. The pool area is very well taken care of and our room was very comfortable. The only thing that I would do differently next time is the location means you have to take Uber‘s or taxis to the busier areas.
Cons: Location.
Excellent 10.0
Pros: The pool area was great. The bar tender at the pool was super nice. Very relaxing out there. Was also pleased with the hourly shuttle into town. Coffee in AM and water complimentary. They gave us cookies at check out in. I also forgot my ring at checkout. I called from the airport to let me know. I had a return call within 30min letting me know they found it A+!! Would stay here again.
Cons: The hot tub was closed. They charge for breakfast. Which considering the room rate I feel was a bit unreasonable.
Excellent 10.0
Pros: The continuous and reliable shuttle.
Cons: All was fine. Missed the hot tub but understand with Covid restrictions.
Okay 4.0
Cons: extortion pricing including resort fee, with no restaurant, bar food only
Excellent 8.0
Pros: The shuttle was great. The food at the bar was very good. We would definitely stay again.
Good 6.0
Pros: The shuttle to town.
Cons: The cost of food in their restaurant.
Poor 1.0
Pros: Nothing
Cons: Everything sucked! Infested with Huge inguanas
Poor 1.0
Pros: It's ashame but the cookie was the best thing exercise about the hotel and they clerk at the front desk trying to do their best.
Cons: During a Covid pandemic, when they claim to have sanitized the room, only to find trash in the can, dust on the floor boards, and the room smelling musty. They toilet paper holder appeared to have one time been ripped off the wall and was reattached impr
Okay 5.0
Pros: Free parking
Cons: Unfriendly staff, shower water all over bathroom floor, over crowded pool area
Excellent 10.0
Pros: Great rooms and friendly staff
Excellent 10.0
Pros: Front desk check in clerk was great Pool was awesome
Cons: Carpet could be a tad cleaner but not bad
Good 7.0
Pros: The hotel itself was very pretty. The rooms were large, ckean and quiet. Free shuttle to downtown.
Cons: The supervisor check in was not very friendly. In fact she bordered on rude. Also, you had to have a reservation for the gym. I could never get a reservation and every time I walked by it was empty or had just one person in it. That was very frustrating.
Okay 4.0
Pros: Over rated for the price
Cons: Extra charges i was not told about
Good 6.0
Pros: Good breakfast
Cons: Too noisy
Excellent 9.0
Pros: Staff was extremely helpful
Cons: Outdoor shower could be better
Excellent 10.0
Pros: location
Cons: N/A
Excellent 8.0
Pros: the size of the rooms were very big
Cons: not close enough to Duval Street. The breakfast was not very good
Excellent 9.0
Pros: Great staff and great amenities
Excellent 10.0
Pros: Pool, location, staff, cookies Giving guests water every day was nice.
Cons: Add microwaves in guest rooms.
Okay 5.0
Cons: They charged me an additional $28 per day resort fee at checkout.
Excellent 8.0
Pros: The shuttle service
Cons: Staff mistaking orders
Good 6.0
Pros: Location. Free shuttle every hour to downtown. Room was sanitized before check-in.
Cons: Bad large size mold in the bathroom behind the door. Old type Small TV and power sockets worn out from wear and tear. Very basic breakfast and hotel cost $--- per night few days before new year.
Poor 1.0
Pros: Nothing
Cons: The rooms smelled on mold and wet dog Way overpriced
Mediocre 2.0
Pros: Location.
Cons: I have never stayed at a hotel that made me fear for my health. Stale smell, mildew, and standing moisture on floors. No fitted sheets on bed, meaning we had to be careful not to sleep directly on old mattress. Also, door would not lock securely. Terrible
Excellent 10.0
Excellent 8.8
Poor 1.0
Pros: Nothing
Cons: The room 466 had mold I mean you can smell it the hallway same. The ac didn’t work at all the whole time we were there. Fleas are in the room my wife and child got bittes all over then from the hotel rooom which we asked to be changed and nothing
Good 7.0
Pros: The excellent bartender at the pool bar and the shuttle service.
Cons: Lack of sit down restaurant service and cable TV selections.
Okay 5.0
Pros: Shuttle to downtown area
Cons: Concierge/event staff provided awful customer service - if you want to book an excursion, go directly to the company rather than using the hotel staff.
Mediocre 3.0
Pros: Location
Cons: No personal working there, workers are the best of the hotel but they are only a few in the whole business I am traveling with my son in a weelchair but if I want to change the small room to an adapted roon I will pay more for that...for my thats discrimi
Poor 1.0
Pros: Location.
Cons: Very unclean and very outdated.
Mediocre 2.0
Pros: Location.
Cons: Pool was hot. Not warm...hot. unfriendly staff. Very unclean and extremely outdated rooms.
Okay 4.0
Pros: The location was very good for my business trip.
Cons: Consideration given that we are in COVID conditions. But I had to get my room key reset on 3 occasions. My room was as far from front desk as you can be so I was going to utilize the exit door near my room. It was locked to outside as HK later informed
Okay 5.0
Pros: The room/beds were nice & clean. Shuttle service downtown (included in the resort fee) was very convenient.
Cons: The "free" parking is actually included in the resort fee. Elevator too small for social distancing. Way overrated - far from everything. The restaurant open only for breakfast. The bar is extremely expensive (drinks served in plastic cups, not tasty)
Good 7.0
Pros: The cleanliness and the staff.
Cons: The fire alarm went off at 1:30 in the morning and we had to evacuate with no explanation.
Good 7.0
Pros: The staff was great. Very accommodating and especially nice!
Cons: We had to empty our own trash. The rooms could not be cleaned due to the coronavirus. No fault of the hotel.
Excellent 8.2
Pros: Hourly shuttle to downtown
Cons: More searing available around the pool area
Good 7.0
Cons: check in , room location, condition of room very dated and worn, for --- a night I expect more
Good 7.0
Pros: Staff
Cons: Location too far from Key West
Okay 5.0
Pros: The shuttle
Cons: NO SMOKING needs to be enforced!
Excellent 8.8
Pros: Heated pool and very hot hot tub
Cons: Music from pool area was very loud in evening and you need new speakers.
Mediocre 3.0
Cons: the altitude of the staff there is poor. they charged us extra fee which was not listed on the website when we booked this room.
Good 7.1
Pros: friendly & helpful shuttle drivers to downtown & staff was friendly &helpful
Cons: you don't get Hilton Honors points even for incidentals when booked through a 3rd party, that was a major fail
Excellent 8.5
Cons: The cabanas seemed to need a little upgraded. Starting to see some wear and tear.
Good 6.8
Pros: Free shuttle to the town Quiet location
Cons: Expensive but its Key West Rooms a little dated Pool is small, but not crowded when I was there
Okay 4.0
Pros: The bed
Cons: Expensive restaurant...$14.95 breakfast buffet with no other option unless you asked. "handicapped room" had no grab bar for getting out of the shower or beside the standard height toilet. Room needed sprucing up. Balcony door often stuck and was hard to open and also there was a three inch high ledge going out the door that was easy to trip over.
Excellent 9.7
Pros: Friendly service,clean room,nice pool.Shuttle to airport
Cons: I didn't have a balcony
Excellent 8.2
Pros: Great location as close enough to everything but enough distance to get out of traffic/congested areas. Room was comfortable and large enough for a family of 4. Grateful for the mini fridge and microwave. Went to grocery store so we could at least have some food in our room. Would stay again.
Cons: Pool water was very warm and located with with hardly any shade. Could have misters out there to help with the extreme heat.
Excellent 9.7
Pros: Pool area, rooms, clean.
Excellent 8.2
Pros: Employees were very professional.
Cons: Air conditioning inside rooms are very noisy. Asked the front desk about that with response all rooms are like that. Needs some attention to fix that problem.
Excellent 10.0
Pros: The beds are super comfy. The food from room service was great.
Good 7.7
Cons: Floor level. Could not use.
Excellent 10.0
Cons: Reserved 2 rooms but when checking in the hotel showed only 1 room was reserved. Hotel staff had to scramble to accommodate us.
DoubleTree Resort by Hilton Grand Key - Key West - Key West
Rated no. 14
7.9
Good 7.9
Based on 867 reviews
Details
Reviews

Cleanliness
8.4
Comfort
8.3
Facilities
8.2
Location
7.7
Overall
8.4
Overall 7.8 Good
Based on 2,269 reviews
Cleanliness
8.4
Comfort
8.3
Facilities
8.2
Location
7.7
Overall
8.4
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
8.4
Comfort
8.2
Location
7.7
Services
8.1
Staff
8.4
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
6.0
Overall
9.0
Cleanliness
8.7
Comfort
8.5
Facilities
7.7
Location
7.5
Overall
8.1
Cleanliness
8.4
Comfort
8.3
Location
7.7
Services
8.0
Staff
8.5
Cleanliness
8.5
Comfort
8.4
Facilities
10.0
Location
7.7
Overall
10.0
Cleanliness
8.6
Comfort
8.6
Facilities
10.0
Location
7.6
Overall
10.0
Cleanliness
8.5
Comfort
8.5
Location
8.1
Services
8.2
Staff
8.6

Mediocre 3.0
Cons: The bathroom plumbing did not work good.🙁The breakfast was not good.
Poor 1.0
Cons: Not as advertised. No amenities available. Very disappointed.
Poor 1.0
Pros: Nothing
Cons: Could see through curtains to inside room on ground floor. Even though they knew we were staying two nights our keys didn't work on the second morning. Had to make a trip to office. Resort fee and parking fee laughing matter. We had to park our own car.
Okay 5.0
Cons: No hot water! We had to wait for a room. They promised to call us when ready but never did.
Poor 1.0
Cons: We moved to another hotel due to the hotel was nothing like it was it was advertised .
Excellent 10.0
Pros: Makes us feels like we are Home.
Cons: Everything's just fine
Okay 5.0
Pros: The food at the restaurant inside the hotel was amazing!!
Cons: The room had a terrible musty smell and the shuttle service is a joke, plan your own transportation. Additionally the pool bar was closed and under construction ( didn't know until we went to visit the pool)
Poor 1.0
Pros: N/A
Cons: There was a roach crawling on the wall and a spider under the sheets of one bed. Also, the manager was unhelpful.
Excellent 9.0
Pros: I like the location and the restaurant.
Cons: No water pressure, but things like that happen when you are not in the mainland. Noises at night because all rooms have access to the outside. They have hidden charges for sure but is not much. You will ended up paying like $---- for a room.
Excellent 8.0
Pros: It was clean and beds were comfortable. We felt safe and the staff was friendly. Breakfast was very good. The pool was nice.
Cons: Wile the pool was open, the outdoor bar and hot tub was closed due to a car running off the road and hitting it. That was unavoidable on the hotel’s part of course bat we were told it had happened there months previously. No work had been done on it and the indoor bar did not open until 4 or 5 depending on the day. The only alcoholic beverages available were canned mixed drinks and beer available in the little shop the have. We like spending the day at the pool and going out at night so that was a disappointment. The biggest issue is the location. We knew that when we booked it with Hilton Honor points. Unfortunately, it was more inconvenient than we thought. There is a shuttle that was free at the time we were there although signs said $19.95 a day unlimited. The shuttle was usually full goin and we were dropped off several blocks from Duval and Mallory square although there were shops and restaurants at the location. We used it to go downtown but used Lyft to come back because of the drop off / pick up location. So, my low rating is for the relatively high price compared to the location.
Good 6.0
Pros: The staff were nice, beautiful landscaping, the pools, loved having access to the amenities of all 4 hotels BUT THEY WERE NOT STAFFED FOR HOTELS, it was like 1 crew who had to do all the work of 4 crews. NOT FAIR to guest or staff!!!
Cons: Room was not worth $--- a night, no room service, no live entertainment, music poolside was terrible - your in Key West, music should be fun and Island like, toilet was terribly loud when flushing, no microwave
Excellent 9.0
Pros: Liked the fact the hotel was just 3 miles from the city.
Cons: Our room was to far to the pool.. I asked when I checked in if it was close and the clerk said yes. No balcony also was a problem when my friend wanted to smoke a cigar.
Mediocre 3.0
Pros: There was nothing I like about this I will never stay At that Hilton gardens resort again
Cons: The pool was right next to the busiest road in Key West you couldn't hear anything going on music wise
Excellent 10.0
Pros: We were expecting a free continental breakfast, but your chef/server did give us a free yogurt each morning. The concierge was wonderful. Hotel employee  helped us find fun things to do, got us scheduled for excursions, and was very friendly.
Cons: Earlier check-in would have been more convenient.
Excellent 8.0
Pros: Pool area with bar. Drink tickets were nice to have also.
Cons: Room was cramped.
Good 6.0
Cons: Person at front desk didn’t focus on getting me checked in. The room charge for me was $--- a night. For some reason I didn’t have to pay the standard parking fee. Can’t believe you charge for parking. The $13.95 for breakfast
Poor 1.0
Cons: Dirt
Okay 5.0
Pros: Pool, bars, restaurants. Food was amazing.
Cons: The floors were really dirty
Good 6.8
Good 7.0
Cons: We booked for 4 adults and only had 2 bath towels. Called the office and was told they was out of towels and they would deliver the next morning at 10 am. I advised we was leaving hotel at 7 and had just arrived and wanted showers. They brought us towels
Mediocre 2.0
Pros: Room nicely updated.
Cons: Staff disheveled and not friendly.
Excellent 9.0
Pros: The proximity of this hotel to restaurants, shopping, and activities was perfect. To add, the property is fairly new and provides nice amenities. The staff was very accommodating and responsive to our needs. Great trip and experience!
Excellent 8.0
Pros: The location was good as and th he staff was excellent
Cons: No
Good 6.0
Pros: Pool Bar was excellent. Staff were very friendly and helpful
Cons: Bathroom had no fan. Got very damp in room
Excellent 10.0
Pros:  
Cons:  
Mediocre 3.0
Pros: The room was nice. But it was nowhere close to what was advertised. The service was very very poor. No shuttle service. No balcony. No towels. No hair dryer. Rude staff. No place to redeem drink tickets. No bartender.
Cons: No shuttle service was made available to me this entire stay. I've had to spend nearly 200 dollars in Lyft fees because of the lack of shuttle. The front desk is unreachable and when you do speak to them they can't communicate in English. And rude
Okay 5.0
Pros: Pool and hot tub were nice.
Cons: Had to pay $15/day for parking when the listing said parking was free. Hotel is right next to the main road, heard traffic all night. Room also smelled musty. Closet/balcony/bathroom doors were all big heavy doors, made room feel dark and dingy
Excellent 10.0
Pros: Quiet even with roosters outside. Nice pool. Staff were accommodating Bonnie st breakfast was very efficient
Cons: No
Excellent 8.3
Pros: Staff very friendly
Cons: Noise of road by pool
Excellent 8.5
Pros: Great Pool with Pool Bar. Good locations, just at the entrance to Key West, you can't miss it.
Cons: Houskeeping could have been a little better. First Day, our towels were not changed, which was alright. But we didn't get wash cloths. Also had to use Hand Towel as a bath mat.
Excellent 9.7
Cons: Housekeeping
Excellent 8.0
Pros: Room service. On-site bar. Pool was nice.
Cons: No
Excellent 9.1
Cons: Free parking or breakfast would have been nice.
Excellent 10.0
Pros: Yes greatdrinks a bit pricey 25 dollars for 2 drinks
Excellent 10.0
Pros: Beautifully decorated; pristine; lovely!! It’s impression WOW!
Cons: No thing to report.
Poor 1.0
Pros: The staff
Cons: It was filthy, sheets, pillows, floor!
Good 6.0
Pros: The room was updated, and the lobby was very nice. The hotel is close to 3 others and you are able to use any of the pools, etc.
Cons: The hotel is far from town. This was our first time to Key West so we didn’t realize that there is only one area that stuff happens, so we might as well have been out in the suburbs. Also the mattress and pillows were not very comfortable. The pool is constantly out of towels. So that is a bit disappointing.
Mediocre 3.0
Pros: It is a completely average 3 star hotel at a 4-4.5 star price.
Cons: Price, and location.
Okay 5.0
Pros: The shuttle to downtown was great!
Cons: My brother in law's was smashed and the hotel didn't have any cameras. When I told them about what happened they did nothing. No apology, no offer to give us a discount for our trouble, NOTHING! Very disappointed in the way they handled the situatio
Good 6.0
Pros: Clean, chic, well position, very kind personnel
Cons: Yes. I've been charge for a additionnal amount that I shouldn't have. The breakfast was included and my credit card was charge with an amount of
Okay 5.0
Pros: It was very clean and bed were comfortable except for the pillows. Location was great too!
Cons: - did not get pool view for the rooms and they spread them far from each other. Uncomfortable pillows. No greeting or aknowlege when we came. No towels for the pool available on the 3 days. Only 3 towels for a room of 4. Many things :(
Okay 4.0
Pros: Very friendly and helpful staff
Cons: My room was on the second floor near the elevator facing the road. Insulation for the rooms is pretty bad. Loud voices in the hall and road traffic kept me up well past midnight.
Good 6.0
Pros: Nothing
Cons: Its way too old for the price we paid..It looks more like a motel
Okay 5.7
Pros: I liked the lobby, pool, and room overall.
Cons: The staff wasn't too helpful, it could have been because it wasn't directly booked with them but through Kayak. I wanted to change from a king size bed to a two bed room but they said they were sold out. However, when walking around the hotel around 11PM I saw plenty of empty rooms with two beds. In addition, I got (initially) charged for drinks I did not have at the pool. Overall it's okay, but I wouldn't book there again unless it was my only option.
Good 7.0
Pros: Fairly new. Free parking.
Cons: There was a tiny nail sticking out of the side of the couch. My mum almost scraped her calf. Staff only apologized and said they'd improve. No free breakfast, no free bottled water. They also charge for shuttle.
Good 6.0
Pros: The breakfast was great. The kids enjoyed the pool and the 3D art was entertaining.
Cons: The room had a bad odor and we found dirty underwear in the room. The manager came in right away and offered us a free breakfast. She was courteous and prompt.
Okay 5.0
Pros: The cleanliness of the room was on point. The bed, the bathroom, and the rest of the room was great.
Cons: I didn"'t like that I couldn't close the blinds. Also the location of the room was facing the street so all night and all day you could hear traffic. I feel if the back door was sealed properly all the traffic noise would have been avoided.
Good 7.0
Cons: Had a muggy smell & u could hear all the traffic passing by. The balcony door needs to be weather stripped to help control the noise.
Mediocre 3.0
Pros: cleanliness
Cons: price and check-in time
Okay 5.0
Pros: Very cold room. After hot day touring around Key West. It was nice come back to a very cold room.
Cons: I was expecting a better view from our room. Dinning room menu very expensive. I felt very unsafe standing on the shower floor,very slippery.
Okay 5.0
Pros: Close to the beach
Cons: Need free breakfast
Excellent 10.0
Pros: Had a great stay the hotel was clean and awesome the pool was very nice and the place was very quiet . Abusutly loved everything . Highly recommended
Excellent 9.1
Pros: Enjoyed the Super Moon of the decade on the balcony...!
Excellent 9.4
Pros: The decor was clean, modern and beautiful The pool look like a picture, the furniture and umbrellas complemented the key west vibe Beds, chair and bathroom look like new, perfect condition and extremely clean
Cons: The price was a bit high so I expected at least to have complementary continental breakfast that other less expensive hotel offered. Extremely late check in and early check out. Check in does not start until 4:00pm.
Excellent 9.4
Cons: Entrance on curved road. Dangerous entry/egress
Good 7.4
Pros: Clean and newly remodeled.
Cons: Twenty dollar cab ride to Duval Street or twenty dollars for shuttle. Hotel is on main road at the entrance to Key West. Road noise was distracting and sleep disruptive from motorcycles and first responders. Long wait for check in not well staffed or prepared with prepaid customers paperwork.
Hilton Garden Inn Key West / The Keys Collection - Key West
Rated no. 15
7.8
Good 7.8
Based on 2,269 reviews
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