Key West hotels in Casa Marina

I never write stuff like this, because I know people work hard, but I have to say -- do NOT stay here. The good parts? The beach access is lovely, and it's great to be able to hang by the pool. That said, it is not even close to worth the exorbitant prices they're ballsy enough to charge. The building exterior is in near-disrepair, the interactions w/staff were consistently bizarre and challenging -- for example, I was told upon arrival that I couldn't use a cart to bring my own bags to the room...yet 2 hours later, the bags were still sitting on the cart exactly where I left them. Thee bathroom quality made the Best Western look super classy. There was a rusted and exposed bedframe we had to be careful to avoid. We asked for extra coffee -- well, not really extra, because the room was stocked only with decaf, and then when we asked for regular coffee, we had to 1.) explain to the person who arrived that we did not ask for housekeeping service and then, in attempt #2, fend off laughter when we realized they had brought only additional decaf coffee. Anyway, I'll stop, and this wouldn't be a big deal if I hadn't paid more than $6500 for 5 nights. (One of which I had to skip due to travel disruption, but no flexibility in that respect, of course. Full price for the night I wasn't there.) That figure also doesn't include the $900+ charges in resort fees and a handful of meals at the bar and pool. I'm writing all this mostly to vent -- and spare others this frustration and disappointment -- but I feel legitimately embarrassed by having "splurged" on this "indulgence". (This is a Waldorf Astoria?!) I tried expressing this opinion to the hotel, who repeatedly told me they'd call me in 5 minutes, then asked for my preferred time for a call, and of course never called. I'll stop now, for real. But man, I'm still pissed.