Cartagena hotels near Torre del Reloj

Pros: Historical fabulous hotel not to be missed. We enjoyed the storytelling tour to learn about the historical background. The staff were very attentive. We had an issue with a loud air conditioner and within 10 minutes a repair man came and took care of it. Splurge and you wont regret it! The food was also outstanding.

Cons: Only that I couldn't stay here longer! There is not one thing to fault this hotel for.

Pros: Ambiance

Cons: Nothing

Pros: Location and staff plus the scent of the hotel is fabulous. The flowers and gardens inside are gorgeous.

Cons: The room

Pros: Excellent service. Beautiful architecture. Excellent location. Great pool. Don't sacrifice superior room for pool view. Superior room much more comfortable.

Pros: This is my second time and I still love everything about this hotel. The service is impeccable, the room a little dated but spotless and very comfortable. Breakfast is amazing, wide variety, fresh, generous with the quality of ingredients very high. I can’t wait to come back and I highly recommend this hotel.

Pros: The facilities are amazing: pool, restaurant and the hotel view.

Cons: The rooms in the side are quit noisy, however, the room in the middle are awesome.

Pros: Colonialism... ;))

Cons: Nothing....

Pros: I can't say enough about how much I enjoyed this hotel. You have all the amenities you could want from a top grade hotel, paired with a friendly/warm staff who make it feel more like a boutique hotel. The restaurant on the first floor (Harry Sasson) was also great. I will definitely stay here again when I return to Cartagena!

Pros: The location for the hotel was perfect. The hotel itself was beyond gorgeous and beautifully decorated. We stayed in one of their junior suites and it was amazing. It was spacious and had all the essentials. I'm very much into details and I loved the fact that they gave us two robes and slippers. Also, I liked the fact that housekeeping did their turn down service twice a day.

Cons: The staff was extremely friendly and professional. My only advice is that I think the wait staff should write down orders. They almost always got our orders wrong after we told them. We speak Spanish so it wasn't a language barrier. It can get a bit frustrating to go back and forth when ordering your food and I'm not one that likes to send back plates but it just made the dining experiences less than stellar. With that said, the staff was always pleasant and helpful.

Pros: It is a magical property. The staff, the location, the service and incredible history makes this a romantic, incredible Destination

Pros: Beautiful hotel wowww amazing

Cons: it was everything perfect bur the food not so good as the hotel deserves better chef than harry sason. It was really very spensive and the food too cooked

Pros: Hotel is in a prime location for the old section of Cartagena.

Cons: Overpriced for what you get. Room faced interior open place in hotel and was extremely loud at all hours.

Pros: Everything else was amazing.

Cons: The street noise. I had a room next to the road during Christmas Eve.

Pros: The hotel was spotless. Beautiful and spacious rooms, the pool and sundecks are really nice and offer a good view. The food at the restaurant is very good as well.

Cons: The rooms face the very busy street. I'm sure if you get a room inside the property not facing the street, you could actually sleep.

Pros: The rooms, when clean, were comfortable.

Cons: The first room we were placed in was filthy and had to be re-cleaned. The shower then didn't work and we had to be moved rooms on the second day of our stay meaning packing our belongings up once again. We were moved to a nicer room facing the street and on our second night were kept up all night due to the noise on the street. It was like nothing I have ever experienced before. The staff were frustrated with our complaints and at one point began arguing with me because I wouldn't accept that I had to wait to be allocated another room, despite having paid for a two night stay. It is absolutely astonishing that this hotel is detailed as a 5* hotel. The rooms are comfortable enough but it seems futile if you're unable to sleep because of the excessive noise. I would not recommend staying here, it is not worth the money at all, for in excess of £200 a night, I expect a luxury experience. Also we had no hot water for the entire stay.

Pros: Loved EVERYTHING! We stayed as part of our honeymoon tour of Colombia and it did not disappoint. Worth every penny. Slightly more expensive than some hotels but the level up in luxury is insane (we moved around a bit in Cartagena). The decor, the rooms that open up directly onto the courtyard with stunning pools. The staff were so helpful, they booked a bus for us in another part of Colombia and they printed our boarding passes for next flight for free. Location is excellent in bohemian Getsemani but just a stones throw from the Plaza de Paz which is the gateway to the old town. The Junior Suite room was gorgeous and excellent in size, with seating area. The laundry service was turned around in half a day - which we desperately needed post San Blas sail. We loved it so much we cancelled alternative accommodation and are coming back to end the honeymoon there!

Cons: Nothing!!

Pros: Beautiful property. Well maintained.

Cons: Price of beverages are ridiculous high.

Pros: Location, building itself is fabulous

Cons: Unfortunately we found ourselves in an ant infested room. After pleading we were able to switch rooms but this was only after the manager initially requested that we wait until she is back from annual leave which would have been half way through our stay. The manager, or anyone else for that matter, didn’t even bother to check how things were for the rest of our stay. Overall staff lacked the attentiveness we would expect from a 5 star hotel particularly given the cost of the hotel (and compared to their competitive the Bastion which is a cut above). Overall extremely disappointed given the amount we paid. Stay at the Bastion instead!

Pros: This is by all accounts NOT a 5 star hotel. 3 star would already be a fair ranking. Facilities are overused and have not been revamped for more than two if not three decades . The hotel is not a first class one, in any way .

Cons: See above

Pros: The omlette cook just kept smiling no matter the line. Cindy was so kind to make reservations at restaurants. During check out at 430 am, a to go breakfast was presented. Super location, super service. Hotel also had great beach security.

Pros: The hotel is positioned well, with nicely decorated rooms, the view of the sea is nice. The Lobby is poor with mildew and mold odor, I was in the 16 floor, the corridor stinks, there is a permanent smell of burnt frying oil, of fried fish, fried eggs at any given minute of the day. The same bad smell hits you when you go to eat breakfast. If you have allergies or have a bronchial issues you will get sick from this air quality. I will never recommend this hotel to anyone no ever go back there

Pros: Very nice room and very clean. Good location on the beach. Nice staff

Pros: Pool view and rooftop bar were great, if it weren't for them I would be rating this hotel super bad! Concierge was OK, talks too much. Bed and linen was old, bed even had a hole in the middle of it, our shower didn't have a glass door so every time we showered was a big mess. Breakfast was awful, disgusting, I would not recommend this hotel for its price vs what you get.

Cons: Pretty much everything except location and rooftop bar & pool.

Pros: The swimming pool with views on the bay and the old town The restaurant

Pros: Rooms where ok and the ataff of the restaurant where very kind.

Cons: staff was very rude and cheating on people. room booked for 2 people had to pay another 180000 pessos more on the spot. hotel claims they have 5 stars. halfway my stay I went to Selina hotel which offers excellent service and where the price is much better. if there is a problem and submits a complaint, the rude staff will enter into a discussion and will place the error with the customer. unbelievable that this is still possible at this time. scammers! never again

Pros: Decor

Pros: A few of the staff members were polite and the hotel is reasonably close to the town centre. Otherwise, the entire 6 days was dreadful.

Cons: The service was terrible. Phone calls to reception and room service were hardly ever answered. When they were, it took up to an hour to have food or drinks delivered to our room or by the pool. We asked multiple times for the minibar and bathroom amenities to be restocked during the six days we were there. This was only done on the last day. The room itself was filthy and, apart from the bed being made, not properly serviced. The floors were not cleaned once - on our last day the soles of our feet were black after walking around the room for a few minutes. A few of the staff were friendly but most were unsmiling, curt and unhelpful. We asked to speak to the manager multiple times and were told he was not around as, due to it being New Year’s Eve, he was at another hotel (he apparently is so good at his job that he manages two hotels). We later realised (after finally speaking to him at check-out) that he had been sat by the pool with friends on one of the days that we were told he was not available. We didn’t try the restaurant but the facilities are basic. A tiny, grotty pool that was overcrowded most days. The buffet breakfast was unspectacular and consisted of the previous nights’s leftovers on New Year’s Day (this, worryingly, included ceviche). When we finally did manage to speak to the manager at checkout, he essentially offered to ‘do us a favour’ for not writing a bad review, which we refused. A truly awful place.

Pros: The staff was extremely friendly and attentive, for the most part.

Cons: Wayyy overpriced for what you get. I never write reviews and I wish I would’ve looked deeper into the negative reviews. The walls are paper thin - I stayed for 7 days and was woken up 3 nights due to hearing the bed rock from my neighbors next door or above - I literally felt like I was in the room with them. You hear everything that happens in the hall way and was woken up several times from light night partiers talking in the hall way. The lobby smells damp - like a wet basement. The pool - there are literally 5 pool beds for all guests so you end up fighting for pool chairs or sitting in uncomfortable plastic chairs. You’re better off staying in the old city at Tcherassi hotel for true value for money. Hotel Chocolat is not luxurious or exclusive or even bargain given how expensive the hotel is. Wouldn’t recommend!

Pros: Great breakfast, wonderful location. Staff was very helpful and accommodating. Lovely pool area and pool bar. Rooms were lovely.

Pros: The staff were so so friendly - they went out of their way to make our stay exceptional. We went to the San Bernando islands for 3 nights after our stay and the hotel looked after our suitcases as we could only take small backpacks with us on the boat. The pool area is great, although there are only 6 beach beds but it doesn’t seem to be a problem as most people explore during the day. The rooms are very comfortable, our one was quite small (but it was the cheapest choice!) but again it wasn’t an issue.

Cons: The breakfast was in a lovely setting but the food was quite average for a 4 star hotel. The gym was fine for a few days but is essentially a set of dumb bells and a cross trainer.

Pros: Amazing pool, friendly staff on the pool, tasty food, great location, thank u !