Bastión Luxury Hotel

Best Pool

Pros: The friendly staff was outstanding. The morning breakfast buffet offered a great variety of lovely fresh foods. The rooms were beautifully appointed. The rooftop pool was refreshing and gorgeous. All...

Cons: The heavy doors and chatter in the hallways were a bit noisy at times during the mid day hours. It was quiet at night which is important! Request a room off the beaten path and you will be fine.

Pros: The rooms were very spacious and comfortable except for an incessant tapping noise from the A/C. Nothing ear plugs couldn't handle though. All staff very courteous and polite and tried very ...

Cons: The pool staff said they would watch our things. When we came back from lunch they had removed our towels and magazines and left them for the general public to take.

Overall An Excellent Experience at Bastion

Pros: Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city.

Cons: The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.