Cartagena Resorts

Pros: The staff was definitely their best feature, although I'm sure it's more about their colombian culture and politeness than about the hotel. The breakfast was also rich and diverse, a good way to start the day. The beach was good, certainly not the best if you're just coming from Tayrona, but still good, clean and quite. The game room was a big plus, specially if travelling with kids.

Cons: When we checked-in, our room was not clean at all, there were big chunks of hair all over the place, like someone had just had a haircut. It was very dusty and there were things missing from the minibar which they later tried to charged us. In their deffense, I think they thought that the previous family was still staying another night, so they just made the beds. Plus, when we brought this to their attention, they were very embarrased and fixed it immediately. The swimming pool was very small and simple, but because they are also renovating a big part of it, so hopefully it will be cleaner and modern when ready.

Pros: Impecable service accross the facilities.

Cons: The photos don't describe reality... very small relaxation area. 2/3 of the swimming pool area are under civil work, with obvious reduction on the available area and construction noise all day. Not fair to those who come with family expecting a large complex,

Pros: The location was very beautiful

Cons: We were offered a discount off breakfast if we paid in advance. However when we checked out the itemized bill clearly stated "breakfast upsell" on it. We were also charged $50 USD for pool towel cards that we never received at check-in

Pros: The Hotel is comfortable and beautiful.

Cons: That according to booking the rate included breakfast, but it didn't.

Pros: We like everything

Cons: The were rebuilding the pool, so we could not enjoy it

Pros: Location

Cons: The main pool was being redone. Many of the staff don't speak English which was surprising for an American hotel chain.

Pros: Friendly staff, nice room and good location.

Cons: The main pool was closed.

Pros: Comfortable beds

Cons: The refurbishment on the pool and the children’s play area

Pros: Nothing

Cons: Food is terrible, and services, is not controlled is not a manager to spoke, the employees a the restaurant the hams fealty.the place is in construction, pool is very old

Pros: Sun , pool bar ,breakfast and happy hour in the executive longe,room was clean size of room was good.

Cons: Pool was being constructed,when booked this was not on website so was given breakfast for all our party as a compensation ,but we had also booked this hotel for the pool and the children playroom for children,which was being decorated which we was not aware of this ,stay in old walled city hotels amazing atmosphere,bars and restaurants.

Pros: The food was really good. The breakfast was great! Clean rooms and comfortable beds. Friendly staff.

Cons: The outside of the building looks dated. The pool area was being renovated but the other pool area looks dated as well.

Pros: Great, comfortable place to stay after camping out in Palomino, Tayrona and Minca.

Cons: They could have informed us that the big pool is under construction. Our son was very disappointed.

Pros: Variarity of pools, and a lot of playgrounds for the kids

Cons: The service in the restaurant next to the pool with the slider was really poor

Pros: Nice views from the tower rooftop pool. Comfortable beds. Good AC in room.

Cons: Slow service. Slow checkout. Tasteless breakfast buffet

Pros: Nothing

Cons: Nothing

Pros: Everything was amazing. The staff was friendly, thoughtful, and did an excellent job in providing us with all the information we needed. They gave us everything we asked for, including transportation. The hotel itself is absolutely beautiful, very clean, and the food was delicious. 5/5 will definitely go again.

Pros: Excelente atención por parte del personal de hotel, actividades para los niños, buena comida, las habitaciones muy limpias, las piscinas muy tranquilas y cómodas

Pros: Location is awesome, big pools and Breakfast was very good, lots of options!!!!

Cons: Drinking Water was not available. You have to pay for bottled water: and is more than double the cost than the ones available at the supermarket. Per repeated requests we figured out to get it filtered form some of the bars. ???? We as Colombians, and tourists, like in any other hotels, expect a coffee maker in the room: they did not have it!!!! They had Juan Valdes Stores available within the hotel. I need my coffee first thing before even getting ready!!!!!!!!!!!!!!

Pros: I took my 4 years old son and spent 5 days vacation just with him at Hotel Las Américas and this is the place to go. Either if you are with the family or for couples. Great place, great value and it has all the amenities you can ask for. I will go back again. By the way Cartagena is the best vacation city by the beach...

Cons: N/A

Pros: It was such a wonderful stay, the hotel has everything you need to make you holidays in Cartagena the best of all kinds. Even we lost my wallet with all my credit cards inside and we just realized it when we were visiting a shopping center 15´drive form the hotel, and we found it, we call the hotel and it was in security. I left it at the taxi and as the taxi was from the hotel it was safe. You will feel safe as I feel here living in Switzerland - the people are very respectful and very kind. Go ahead - and book it!

Pros: Facilities are good.

Cons: Attention by clerk and room were very old, and very far from installations. It was the last room of the hotel. When enter to the room it was full of Mosquitos and smell around was nasty.

Pros: The children spaces

Cons: The cost of the food in the buffet. Was very expensive

Pros: Water leaks in room. Very unprofessional treat at check in. Elevator must be seen by a technician. It does not stop at 9. And the other one does not work at all.

Cons: Not a 3 star hotel. Not recommended it Very disappointed.

Pros: - place in center of Main Street so really easy to get to everything - staff was very helpful kind and smiling - all inclusive is a good plan for your holiday it take stress of always having to eat out pay for all etc - pool good temperature and clean also lifeguard is kind and on the ball - very very comfortable bed and air conditioning in the room - bar generous amount of alcohol in drinks and serve wine free of charge in evening

Cons: - Wifi no wifi in the rooms and restaurants and poor quality in lobby and by the pool - no tv channel in English only Spanish!! - no hot water for 2 days (pipe had broken) but everytime we asked they said 25min for hot water ... Breakfast buffet always same ok for 1st days but after 11 it’s a bit repetitive - bar choice of cocktails poor and served in plastic cup picnic style

Pros: Location,breakfast was excelente.

Cons: The air conditioer in my room was not working rlght.

Cons: I arrived few minutes after 1 pm meanwhile i was moving from one side to another side til almost 12 am, the room was not what I reserved, the air condition was not working, the bathroom was big, but not for handicap service

Pros: The value for the price.

Cons: The variety of the buffet menu.

Cons: This is the worst property I have ever stayed at. I had them change my room and even still was not happy. The elevator didn’t work, and the 1st room was a disaster. I pulled down the blind and many pieces of it fell on the bed. The door was not sound proof and didn’t have a functioning chain. The bathtub enamel was separating and would have cut my foot if I got in it. There is mold on the walls and baseboards. There is no hot water. The second room wasn’t much better. The bed was about as comfortable as sleeping on a cement sidewalk. I have never been more disappointed in a hotel in my life!

Pros: Bad staff, particularly security. Horrible beds, dirty and outdated.

Cons: Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.

Pros: The staff were nice.

Cons: The AC and elevators didn't work well. We sweated all night long in a sub par room that was overpriced. The staff were accomodating, but building is old and needs lots of system updates (AC & elevators). Definitely not worth what it costs to stay there.

Pros: Has place in the beach, nice pool, and a really nice all inclusive

Cons: .

Pros: Seriously the worst value, I booked it on the pics on booking.com. Airconditioning was kaput. Asked for another room which I got, with airconditioning kaput as well. Elevators are horrible, very long waiting and other elevators broken. Had to go to reception to get soap which was missing in bathroom. This hotel is run as a gettaway for local families. Very strange booking.com advertises this property to locals. Buildings and everything else in desperate need of complete refit.

Cons: Just about everything. Broken security latch on the room door. Safe loose in closet, not bolted.

Pros: Just the location to be honest

Cons: To have a functional safe, a clean room with no rare smells, and an AC that works well and quietly, and i almost forgot functional elevators :)

Pros: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well

Cons: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.