Cartagena hotels in Bocagrande

Pros: Beautiful space with very friendly and helpful staff. Nice rooms with comfortable beds, but we'll remember it for the pool and short walk to the beach.

Pros: Beach and pool areas

Cons: Check in / Check out Old furniture Poor breakfast

Pros: Fit with the city - nice but elegant. Food was great, staff very attentive.

Cons: 1. Attitude of the staff 2. liers 3. accommodations in the rooms 4. same type of breakfast everyday

Cons: Wifi again was bad

Pros: I particularly appreciated the courtesy and the generally warm and kind service staff. They were simply WONDERFUL! I, in fact want to write the management to express my appreciation and especially commend them on their staff especially those working the poolside restaurant-breakfast,lunch and dinner. GREAT SERVICE!

Cons: absolutely nothing;only that the stay ended too quickly...LOL

Cons: A/C wasn't working properly. Room was stifling. They were unable to fix it. Be weary of hidden costs on your bill. Very deceptive, had extra charge that were not disclosed up front. Do not stay here.

Pros: The facility was gorgeous, truly beautiful hotel and landscaping was great. Animals added to the experience.

Cons: Staff had a bad attitude, particularly servers and doormen even front desk people.

Pros: the pool & the staff were fantastic

Cons: The buildings are in need of repair from deferred maintanance

Pros: Very nice hotel, excellent service, nice rooms, very clean, in front of the beach.

Cons: The WiFi Internet connection was really bad

Pros: The grounds are beautiful. Guest relations is beyond and above expectation.

Cons: For 4 or 5 star hotel, I expected a formal dining restaurant; I expected the mini bar to be fully stocked. I expected quality service from the housekeeping staff...returning to my room and finding no toilet paper is unacceptable....having one glass in the bathroom for a room for 4 people is unacceptable. My one and only significant complaint is with customer service and being subjected to maintenance activity on a much too regular basis.

Pros: Services and facilities

Cons: Multi level hotel with difficult and possible access for caring your own luggage fortunately they had bellhops to do it some other rooms are faded and required total rehabilitation

Pros: We only stayed for a short amount of time but for the time that we were there, the staff were welcoming and very helpful. The hotel is located near the public beaches and is surrounded by a bunch of locally owned shops and restaurants. Definitely recommend this place for anyone looking to stay in Cartagena.

Pros: Good value for money if you don't want to pay thru the nose to stay in the old town

Cons: Facilities are a bit dated and in the want for a renovation, but other than that the hotel is fine

Pros: Excellent location in front of the beach and very close to restaurants in a very nice part of the city.

Pros: Is an old hotel that need a extreme makeover to update their rooms and facilities

Pros: Nice pool area, location is a short walk from beach.

Cons: Bathroom could have been cleaner. Restaurant has a small menu and are out of most the few items they do make.

Pros: Bad staff, particularly security. Horrible beds, dirty and outdated.

Cons: Charged misterious extra fees. All inclusive food is bad. Rooms are terrible . A total rip off.

Pros: Nothing - we will never stay here or at an associated property again, and would strongly recommend anyone from staying here as well

Cons: Of the last 5 years of 1500+ nights in hotels, I have never encountered a worst place to stay in my life. This is unlike any other property with rules and processes carefully designed to make a guest's experience challenging. 1. Check-in only takes an hour at the front desk, accepting payment usually results in US banks blocking your card due to suspected fraud, and guests can count on another 30 min before room inspection can be complete and a key is obtained 2. Wifi is non-existant 3. There are strange restrictions around where you can move around the hotel as well taking your room towel out of the room (really?) 4. Exercising "discipline," redundant process, and rules requires a lot of monitoring and staff, and the hotel has impressively invested plenty of manpower in that area 5. Oh and don't dare leave your key in your room, it will only take several hours for the hotel to find a locksmith...one would have thought to keep duplicates right? 6. Though it is all-inclusive, the alcohol quality is bound to make you sick and the food is mostly uncooked. Be prepared to eat/drink outside for all 3 meals. I am surprised that the hotel is still up and running. We were a group of 8 who spent most of our time outside the rooms, but whatever moments were at the hotel, were not conducive to a convenient existence.