Daily cleaning, installation of cabin HEPA filters on flights to Dunedin
Air New Zealand, Etihad Airways and EVA Air have all waived their change and cancellation fees on flights from Worldwide to Dunedin. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from Worldwide to Dunedin.
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Scores according to KAYAK customer reviews
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Cons: "I think the food in our flight was not that good.."
Pros: "SQ always the best service"
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Cons: "For better leg room in business class go for the bulkhead seats"
Pros: "Excellent service"
Cons: "More tasty snacks throughout the flight"
Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Cons: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Pros: "Nothing beats Singapore SQ!"
Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Pros: "Food, service"
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Pros: "Very attentive and super awesome crew."
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Pros: "Efficient, comfortable."
Pros: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Pros: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Pros: "Service is always excellent"
Cons: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Pros: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Cons: "Expected to have more indian movie choices."
Cons: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Pros: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Cons: "All good"
Cons: "There was not much leg room in the seatings"
Pros: "fast crew service friendly staffs. clean toilet"
Cons: "everything was good"
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Pros: "Helpful crew. Full food service!"
Cons: "The crew was rude when asking me to window shed."
Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Pros: "Overall service, good leg space."
Cons: "We were seated in the same section with four babies."
Pros: "Love the service at Singapore Air. Very attentive and accommodating."
Cons: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Pros: "Crew was very friendly and good service."
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "Main Entree hot"
Cons: "Cold bread; dessert similar sweetened gak"
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Cons: "Headphones were not functioning properly"
Pros: "Great flight amazing service"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "On time. Attentive crew."
Cons: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Pros: "Crew was very attentive and professional"
Cons: "Return flight the movies were the same as three weeks earlier."
Pros: "Spacious, comfortable seat"
Pros: "Aircraft was a new A320. Superb. Loads of legroom and extra width . Great flight."
Cons: "Terrible service and all around outcome. Would not fly Air New Zealand again"
Cons: "They were not able to seat me next to my partner despite us having booked/selected our seats 6 months in advance. Additionally, the check in process took forever and we had a bunch of issues getting on the flight"
Pros: "Crew were very helpful"
Cons: "First time travelling with the airline and wasn't aware of having to book things like food and entertainment. These things come standard with all other airlines I have flow with so was very surprised when finding out about it mid flight. Can't say I was very pleased but must say crew were very good"
Pros: "Staff friendly and helpful"
Cons: "My seat 57E could not be adjusted but half way through the flight was given another seat and managed to get some sleep. In our experience Air New Zealand is tops."
Pros: "Nice, short flight. Smooth ride."
Cons: "Had a middle seat between two very large women. Couldn't be helped, was a full flight."
Pros: "Good for a sheot flight"
Pros: "Food was reasonable and staff as amazing as ever."
Cons: "The flight was extremely packed making the experience a bit less comfortable. The transit through LA was chaos, although and explanation was given including an apology."
Pros: "slightly more roomy than most carriers"
Cons: "since it was a Friday during Lent, there could have been non-meat options on the meals. One lunch and one supper offered only chicken and beef both times."
Cons: "It ran a bit late"
Pros: "Wellington airport is the most accessible and relaxed I’ve used, and the Air New Zealand Check-in process was the easiest I’ve used so far."
Pros: "Seat was comfortable (exit row) for a commuter jet."
Cons: "Auckland to Chicago was fine. Chicago to Minnesota was horrible. The departure plane showed up late due to weather which is understandable. Once the plane showed up we waited for over 4 hours for a pilots to show up. Our flight could have bee managed much better, poor job by United!"
Pros: "Punctual flight, great boarding and great baggage service."
Cons: "Bag drop could be improved with more personnel to help."
Pros: "Staff were always happy and friendly"
Pros: "On time"
Cons: "Late start of check in"
Pros: "Air NZ is fantastic start to finish and airport security doesn’t make you take off your shoes in the airport. Flight was on time start to finish."
Cons: "Boarding and take off was delayed by about one hour, with no proactive communication from crew about the delay. Passengers waiting to board individually questioned why we had not started boarding yet when information screens in the airport displayed otherwise. We did not start boarding for a 12 hour international flight until ten minutes to scheduled take off. The first time we were informed about the delay as a group was after we had entered the aircraft."
Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"
Pros: "The flight was on time, staff courteous and we made good time to the destination."
Pros: "The airport was great! Very easy access, fast check in and security. Loved the LOTR theme. Uneventful and beautiful flight."
Cons: "Everything was great"
Pros: "The flight was pretty much a plain regional hopper. I got upgraded to first but honestly it didn't feel like a significantly different experience besides legroom"
Cons: "Flights was 2.5 hours late due to weather which was the biggest downer."
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Reliable service. Flew Air NZ twice without any hiccups. Boards on time, leaves on time. Get a biscuit (cookie), drink, and sweet. Had room on both flights also. Not packed to the gills and enjoyed the aerial view of the lovely NZ countryside."
Cons: "Nothing... didn’t give 5 star due to no monitor/tv for entertainment but with such a short flight it really isn’t necessary."
Cons: "Charged us for baggage, even though the flight was international and clearly stated on their website international flights included baggage. Had to pay more than we paid for our flights just to check a bag."
Pros: "The crew, entertainment, and food were all great!"
Cons: "Our luggage did not arrive. This puts a huge damper on our honeymoon."
Pros: "I liked that it got me from point a to point b. I had to pay extra to watch movies, no meal on an international flight (tbh I'm not sure what I ticketed and didn't tick while booking, but I mean it was nz to aus, come on)."
Cons: "Not getting my luggage across the ditch, paying for movies as an extra, no meal."
Pros: "Premium Economy was worth the price! The section was not as full, and the service was wonderful."
Pros: "Very friendly and accommodating staff. Good food, comfortable seats, and excellent entertainment choices."
Pros: "Everything was ok."
Cons: "The Auckland airport is the closest I have ever been to burning in hell."
Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."
Pros: "Not much to like with the cattle car ride that was an hour late."
Cons: "I was shocked at the baggage charge upon checking in and was told I just purchased a seat from Virgin Australia but no baggage transport with the flight. When kayak directed me to VA, I made the purchase and certainly did not remember being offered a chance to purchase baggage fee as other airlines offer (e.g. BA). While I understand kayak refer users to search airlines baggage fees it need to make sure that airlines offer true and baggage fees at the time of purchase so the full cost of flight is clear at purchase time."
Cons: "Paid for business class so I could Relax and sleep on the 10+ hour flight. Unfortunately, I was in seat 1G which was adjacent to the galley and storage compartments for the flight crew. Literally, every 15 minutes, someone in the flight crew was bumping my seat/bed - and waking me up. Never once got an apology. So pissed off I paid extra for business class when I would've gotten more sleep in a middle seat in coach."
Pros: "The flight crew was absolutely wonderful."
Cons: "On the phone we were trying to add one more piece of luggage to pay for and they charged us too many times.... and depending on who we talked to either nothing could be done, or it was somehow going to magically fix itself by itself. Frustrating"
Cons: "Economy was too squished. Hard to eat with people next to you."
Pros: "Good IFE"
Cons: "No enforcement of carry on - therefore no bin space"
Cons: "Slow service and delay exiting"
Pros: "Getting on was a delight in Wellington. Having two set of doors open was great."
Cons: "Getting off in Auckland, only the front doors open so took what felt like ages to get off."
Pros: "short flight made seats less inportant"
Cons: "not the seats I selected in October"
Pros: "Staff and the cleaninless of the plane."
Pros: "amazingly pleasant crew, great food, efficient service, very comfortable."
Pros: "Lots of entertainment options and friendly crew."
Cons: "flight was seriously delayed, poor communication from staff & NZ Air app to travelers re reason for & how long delay would actually be. Shortly after we finally boarded I got a text saying our connecting flight from Christchurch to Dunedin was cancelled. So, we were flown to Christchurch & given hotel accommodations for the night, only to be flown BACK the next day to Wellington to catch a flight to Dunedin. All in all quite infuriating."
Pros: "The flight attendants were very helpful. One of our travelers got sick on the plane and, unfortunately, made a mess in one of the toilets. Without batting an eye, the crew took on the thankless task of cleanup. We noticed that the bulkheads had fixtures embedded in them to allow a small basinet to be attached to the bulkhead. One couple used it for their infant and it seemed to be a lifesaver. I don't know of any other airline that offers this."
Cons: "Our seats were more narrow than normal. Almost to the point of discomfort. We did fly on Air New Zealand from Auckland to Christchurch and the seats on that flight were what I would consider a "normal" width. Meals were served in a timely way but the food was just okay - nothing outstanding. But, we did fly coach/economy."
Pros: "Free drinks!"
Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."
Pros: "Crew was very nice"
Cons: "Seat back did not recline, free still water not available on touch screen ordering"
Pros: "Airport was easy to get to and the flight was very smooth and comfortable on a twin engine plane that is quite modern (noise level very minimal even though it is a propeller plane). Air New Zealand attendants were super friendly and helpful."
Pros: "Handsome, kind and efficient crew. Good amount of space in and around my seat. I was not cramped, although I was in the economy section. The plane interior was indeed nice. Power outlets (both USB and 110V DC) in my seat (I assume then, every seat had that). I fly few times a year between the West Coast and Europe and my overall flight experience on this flight I think was the best one I've seen in years. Food, quality and selection was good. Nice wines in economy. Sufficient number of clean, sufficiently roomy and well stocked toilets. The fare rate I was able to get was outstanding and contributed to the overall satisfaction. Even my neighbor, in the seat next to me was very polite, quiet and pleasure to travel with (though here New Zealand Air perhaps had less of an influence)."
Pros: "Crew was amazing and aircraft was brand new."
Pros: "Excellent care of crew to ensure social distancing is adhered at all times."
Pros: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Cons: "More comfortable seats"
Pros: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Cons: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Pros: "Comfortable seats, nice entertainment and food"
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Cons: "They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow"
Pros: "Very pleasant and helpful"
Cons: "All good"
Cons: "Improve cabin comfortable"
Pros: "Everything was excellent."
Pros: "Crew were great! Emergency exit was great too"
Pros: "Food is good."
Cons: "Seats could have worked well. Infotainment could be better"
Pros: "I really appreciated the upgrade"
Pros: "All good."
Pros: "The food and service was great."
Cons: "Boarding for priority was a bit slow."
Pros: "The size of seats , the food and the service"
Cons: "The entertainment system had few glitches but workable ( flickering banners of the channel or sound, volume"
Cons: "Very poorly organized boarding"
Pros: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
Cons: "Crew some times get angry and work without passion"
Cons: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Pros: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Cons: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Pros: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
Pros: "Everything. Nothing negative."
Pros: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Cons: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Pros: "Quantas Operated by Emirates is definitely not Emitrates standard."
Cons: "Too cramped in economy. Food good, staff helpful."
Pros: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"
Cons: "I didn't like my seat placement this time round. Was put in the seat infront of business class as no other option. Really uncomfortable."
Pros: "The individual were uniform polite and professional, even in the economy section of the craft which is not always the case in some airlines. Boarding and deplaning via two entry / access points; something all airlines should seek to do."
Cons: "Things like the plane layout which focuses on maximizing seating space over common space like toilets (not enough) and cross craft aisles so crew and passengers could do more than just one thing at a time; issues the crew had nothing to do with. Rather plane designers being pushed to maximize seats over all else."
Cons: "There were not proper announcements for delay of flight. Flight moved from gate while overheads bins doors were still open, lots of passengers were still standing, walking in the aisles. Even though I told Steward not to wake me for the meals but still I was woken up 3 times for two serving of meals."
Cons: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
Pros: "Boarding process followed at LHR #3 was well done and organized, made good use of passenger's time. Desk personnel at LHR #3 was professional, as was crew on aircraft into Dubai."
Cons: "No breakfast (had sticker on seat to wake up if needed) and ended up awake whole flight. Flight for LHR to Dubai did not provide breakfast although 1950 -> 0550 red-eye flight"
Pros: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Pros: "great lie flat bed, was too tired to take advantage of the service"
Pros: "This was my first time getting a bump up to First. Loved the dining options and comfort level. Staff on board were wonderful. Shower a particular novelty but it did perk me up prior to landing."
Cons: "I cannot fault anything about his experience. Simply fantastic."
Pros: "Emirates flight was amazing"
Cons: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."
Pros: "Timing, service, comfort"
Cons: "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."
Cons: "I was expecting a ve"
Pros: "Great space in economy! Great entertainment selection! Great food!"
Cons: "I couldn't hook up my personal earbuds"
Pros: "I felt that the crew kind of forgot about us; there were lots of trolleys going by with drinks but each presumed that we had been served. I also felt that the crew in this section weren't friendly. I know it was an extremely busy flight but there wasn't much eye contact with the some of the crew, I felt that the stewards (men) were the least friendly."
Cons: "The food was bland and boring but i do like having real knives and forks. The white wine choice wasnt good. The crew didn't seem that familiar with the types on offer, ie savignon blanc, chardonnay etc. They just handed you the wine and hoped it would be ok. I felt for such a long flight the crew could have announced that if anyone would like extra snax or drinks then feel free to call a member of the crew or even go to the kitchen and ask. Wifi was offered on the flight but it wasn't explained how to use it so I didn't have this facility as I couldn't connect! Once we asked it was explained but I still wasn't able to connect. Would be helpful if this could be explained / announced to the passengers."
Cons: "the vegeterian option was missing in lbreakfast and lunch"
Pros: "Everything was great."
Pros: "Safety, on time, A380 is better than B777 (comfort)"
Cons: "Food, i like the hot bread rather than cold bread"
Pros: "The A380 was much more comfortable way to fly than the 777"
Cons: "I disliked the food"
Pros: "It was just ok overall."
Cons: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Cons: "Tight seats in the second flight from Dubai to Amman. Kids were next to me and they disturb my peace more than one time"
Cons: "I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut."
Pros: "All was good"
Pros: "I like the free check-bags"
Cons: "I like that if I can select the seats for free after booking ."
Pros: "seat comfort"
Cons: "breakfast, coffee"
Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."
Cons: "After a three hour delay and missed connection and rebooked flight, that is when the service declined. We went through 4 different lines in the Dallas airport, almost missed the rebooked flight due to miscommunications and shuffling of where we were supposed to be. And now delayed luggage."
Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"
Pros: "Everything was great"
Cons: "Slightly more legroom"
Pros: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Cons: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Cons: "ruin my seat arrangement for no reason! We were traveling as a family of 7 (2 grandparents from each side, my husband, my 4 year son and myself). We paid $30 per person per seat so that we could sit together and watch out for each other because some of the grandparents are in their 80's. However, when we checked in, we found out all our seats were re-arranged and in the worst possible way! Our 4 year old child was assigned in middle seat no where near my husband or myself. In addition, the family was divided in half, separated by the service station. I had switched seat so I can sit with my son but my husband had to sit at the other side of the service station to take care of the other half of the family because they do not speak English. I was left to attend to my 4 year old son by myself, which was hard to do. what bothers me the most is that there seem to be no obvious reason for them to re-arranged seats in such a devastating manner - it was not a full flight at all. I saw quite a few empty seats in the back. We spoke to the woman who was the head of the stewardess about the problem upon boarding, she said she would try to see what she could do, but she never got back to us at all. The seats were horrible seats for a few reason. First, there were a lot of traffic and noise from crew and other passengers because they were next to the Service station. Second, we were always the last one to receive food service because of the location. This is a problem when you have 4 year old and 80 years old who were diabetics."
Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."
Pros: "Super easy flight out of Auckland. Arrived in Nelson ahead of schedule."
Cons: "...the person coughing behind me..."
Cons: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."
Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"
Pros: "It was a good flight overall."
Cons: "Baggage arrived late."
Cons: "Nothing not to like"
Pros: "The plane was small, but it was my first time, so it was cool. The flight was quick and easy, and they covered my luggage even though it was too big for the plane overhead lockers."
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Cons: "We did not make this flight"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."
Cons: "Would have prefered to fly Emirates."
Cons: "Stop sending me these emails. I didn't even take this flight."
Cons: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "Crew was friendly and lots of entertainment choices on the flight"
Cons: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Cons: "2 hours late leaving"
Pros: "Loved the leg room, kind attendants, great meals."
Cons: "The technology malfunctioned the entire flight. It was less than ideal."
Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."
Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"
Cons: "Boarding was terrible. No announcement when it was late."
Pros: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Cons: "No complaints."
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"
Pros: "Good crew, spacious seats for economy. Good food."
Cons: "I wish they let us pick our seats, but they were assigned."
Pros: "Food was more than I expected!!"
Cons: "The length of the flight but that's not anyone's fault!!!"
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Pros: "Great choice of films...Large screen in an economy seat!"
Cons: "The food...but I never like airline food."
Pros: "spaced out"
Cons: "there was no food alergy alternatives (Gluten Free)"
Pros: "This was my first flight in Polaris and I was very impressed. I had a window seat and the cabin is configured so that you do not have to climb over someone else to exit your seat. In some other business class cabins on other airlines this isn’t always the case. This reminded me of a BA first class cabin setup. Nice large TV screen and window locker to hold items you want to access during the flight and also a small locker with a water bottle, headphones etc. Food was good and there is an option of do not disturb that you can switch on from your seat. One passenger slept through this meal and the crew were able to reheat his meal. Final comment. I had a 70 minute layover between landing from Hamburg and leaving to the US. Heathrow is a big airport and on a previous flight with BA I have missed a connection with a 90 minute layover. However with United, it was very efficient. No time to visit the lounge but made it to the gate with approx 10 minutes to spare."
Pros: "Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite."
Cons: "Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular."
Pros: "On time"
Cons: "Food was poor"
Pros: "Came close to missing flight because of gate delay because of connecting flight, but one of the flight attendants saw I was flustered and sweaty and gave me a cup of water before the flight even took off. Very thoughtful and nice."
Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"
Pros: "Generally flight was ok."
Cons: "Food was not too much. Probably men was hungry, for me it did not taste good."
Pros: "Helpful crew and loads of space on bulkhead with bassinet (had to pay extra for the seats though but worth it when travelling with five month old)."
Cons: "Misinformed about luggage being checked all the way to Auckland - like other US airports all luggage must be collected and handed over again for onward journeys. Also travel cot was lost in transit."
Pros: "Clean modern plane"
Cons: "Switched to American airways so the booking reference did not work. Had to call them to get a new reference so I could check in. But could not get boarding pass. Food not too good on the flight."
Pros: "Comfortable and efficient"
Cons: "No vegan food options left"
Pros: "Check in was very good Both Outward and Return flights were on time. Crew very attentive Seating not too bad (if you haven't got long legs)"
Cons: "Food could be a bit more varied - some people don't like pasta and some people don't like chicken - what was left????? Should have different entertainment on different legs of the journey Not really Flight-related but Passport Control in US could do with a review .... waiting a good hour or so - come stations were empty and those that weren't the staff were changing shifts while there was still loads of people to go through - not nice when you have people meeting you."
Pros: "T was an OK flight, not bad by economy standards. 10 1/2 hours to be endured."
Cons: "Well, I did not like that I had booked Lufthansa, an airline I like to fly, but it was really a United flight. The Lufthansa booking included the first checked bag as free. This information did not reach United and I was faced with a £45 fee for the bag! Not a pleasant surprise and I would like the money back. I would also like to make sure that the return trip does not cost me another £45!"
Cons: "Couldn't connect to the onboard entertainment system through my laptop."
Pros: "The seats on the 777 give a little more leg room than other airlines. They are attentive with the food, which isn't bad. The attendants were pleasant. Lots of choices for movies, tv, or relaxation screens on the small individual screens."
Cons: "They never offered earphones for the movies. Good thing I had some in my bag already. I also wish airlines would make small bags available for passengers to put their trash."
Pros: "The crew was stellar! For a change, the flight wasn't too full, and one of the flight attendants went out of her way to move me and my husband to a row where we could have the middle one open. Another flight attendant was so pleasant and friendly, without being in the least intrusive, and so was one of the flight crew who I by chance exchanged a few pleasantries with. The food was reasonably good, although oddly leaning a little too heavily on the carbohydrate side. The WiFi actually worked, and the entertainment offered not bad. I liked that there were a few off-the-beaten-track choices in movies and TV documentaries."
Cons: "What I didn't like was after booking a ticket, then calling before my round trip to see if I could make a change of one day for the return. I was quoted a price of $4,870 to change two $300 tickets. I opted to not change and expressed my dismay at this preposterous fee to change. Her best suggestion was to check again after the trip out (Denver to Heathrow). I did, on Friday April 13th, when I called Lufthansa (it was a Lufthansa flight operated by United) I was told it was a mere $600 to change 2 $300 tickets. Again my husband and I decided not to do this. Yet, when we arrived at Heathrow for our return trip, we couldn't get our boarding passes because they said we were too early for our flight tomorrow. Somehow they'd changed it after we declined to make the change! We were able to get it changed back and get on the flight, but got not a word of apology or explanation. Still waiting to see if any kind of charge shows up we will have to dispute. Not at all happy with Lufthansa for this."
Pros: "The leg room and comfort in economy, for a 767, were surprisingly good but the quality of screen and entertainment was lacking. The screen on my iPhone is bigger than the screen on the seatback which if compared to other airlines is not up to the mark. The lack of facilities to charge things like ipads or iPhone was disappointing."
Cons: "The seat comfort was good as was the legroom in economy. The crew were friendly and helpful and I found the overall experience good. If Unitied could build on that and just offer power (even usb) and larger screens they would be onto a winner."
Pros: "There was some initial confusion on what gate we were at and when everyone could start boarding. Once that was cleared up boarding seemed to be pretty smooth. The crew mostly seemed friendly and helpful. It was nice to have the blankets and pillows on everyone’s chairs in case someone was cold. That way they didn’t have to wait for a flight attendant to get a blanket or pillow."
Cons: "I did not like the food options so much, I think there may have been some alternatives but those alternatives were not clear. Also,the tv screens can sometimes be difficult to get out and put away in the exit rows."
Pros: "all smooth"
Pros: "The journey was smooth"
Pros: "The flight went very smoothly from start to finish"
Pros: "Entertainment and the crew"
Pros: "Relatively comfortable seat, decent entertainment and nice crew."
Cons: "50 minutes on the tarmac in Newark waiting for the gate."
Pros: "The flight length and capacity was fine. Crew was nice enough."
Cons: "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."
Pros: "bad movie choices"
Pros: "Crew were very helpful and flight was direct and on time ( unlike my other UA experience hence I started taking Air New Zealand )."
Cons: "Thought it was Lufthansa. Missed the partwhere it says “operated by”. So it wasnt the flagship Lufthansa aircraft but United Airlines. It was an ok flight with UA. Cant complain. It was a direct flight."
Pros: "Friendly staff, happy to help"
Cons: "Was all good"
Pros: "Easy check in. Good flight. Good food."
Pros: "We were told that if we boarded quickly we might be able to leave early. That was motivating."
Cons: "In-flight service was a bit spotty. But crew was courteous and professional when it really mattered."
Pros: "The service and convenience was excellent. Straight forward and smooth transition throughout boarding and catching connecting flight"
Cons: "The piece of mind given to me by the staff with baggage and connecting to the other flight"
Pros: "Staff were very helpful especially with delayed flights etc"
Cons: "Aircraft was very old, bad food, lack of entertainment, poor tv and hard to use, uncomfortable seats"
Pros: "Great crew, polaris lay-flat seats are amazing (so nice to not be sitting 'next to' anyone if you have a window seat). Flight got in earlier than expected."
Cons: "Wish they didn't have the double-pronged headphone jacks so you could plug in your own headphones, or at least provide a little adapter."
Cons: "Seat kicked throughout the flight from behind, screaming child in my ear on the side, constantly declining and inclining chair in front. Melted ice cream and butter. Butter poured onto my lap on opening! Audio didn't work on films. Couldn't store my bag anywhere near my seat Utterly dreadful"
Pros: "All the staff (both at the terminal and on the flight) were all extremely friendly and helpful and very efficient."
Pros: "Check-in at Heathrow T2 staff were excellent and very helpful."
Cons: "Price of a small mug of coffee £3.85 and it wasn’t even Starbucks it was a machine at the weatherspoon’s!"
Pros: "overall very pleasant and relaxing food good able to sleep due to luckily extra space! very pleased"
Pros: "The United Airlines lady on the desk at Terminal 2 was tremendously helpful (she had an Indian name beginning with S). She helped me sort out my ESTA and ETA for Canada and ensured I got through security without too much delay."
Pros: "The crew was attentive and professional"
Cons: "The seats were very uncomfortable"
Cons: "Entertainment was awful. You have to watch movies on your phone and then the wifi/app doesn't even work!"
Pros: "The crew were better than most"
Cons: "The food was in-edible. I would not feed it to my dog. The comfort in economy is near torture for a person who is tall. The on board entertainment was not functioning well. Need I say more....United airlines has slipped to the bottom in the last few years....SAD."
Pros: "The crew were excellent and receptive to needs on the flight."
Cons: "Baggage Claim was a nightmare. I did not receive a baggage ticket when I checked my bag in London. Part of that is my fault. I should have made sure I had one. It took an extra long time to get my bag. Everyone else had left the area from my flight and I approached the counter. The attendant at the counter was rude. She said she couldn't help me unless I had the baggage claim ticket. Which I get that, but it all comes down to how she said it to me. She went over to the carousel and said that my flights bags were still going around and at that time I saw my bag. I said there it is to her and she responds, well you can go get it yourself then. Just completely rude. It all came down to how she responded to me. I was freaking out at the prospect of my bag being lost and she responded as clipped and uncompassionately as possible."
Pros: "At boarding there were delays which the boarding personnel updated as they had information. After boarding flight crew passed out water while we waited on the tarmac for hours while a maintenance issue was reviewed. Safety protocols that had a engine issue looked at on the ground prior to putting us in the air. Curry chicken was good."
Cons: "Several issues that caused this flight to be late. Part of the issue was the plane was not available to be in the gate on time. The longest delay was on the tarmac for over 2 hours as an engine was analyzed. Does this suggest need for more regular maintenance? I don't know. Given the delays I think United could have done more in recognition of the delay to its customers on the flight such as not charging for some of the services they normally charge for like wifi access and such. As it was I was delayed on both legs of my trip by a minimum of an hour. United should do better."
Pros: "Comfortable seats, the complimentary wine and beer, the service, the movies!"
Cons: "The flights was delayed, but it worked OK for our schedule this time."
Cons: "I understand sometimes there are problems with gates once a plane lands, but an hour on the tarmac waiting to get into a gate is ridiculous. Pay up to have gates available for your aircraft. We have choices when flying. If you disrespect the customer's time, we take our business elsewhere. Also, having the customer do everything from tagging our baggage and automated check-in at the airport should reflect in the price we pay for a flight. Instead, you make us do all the work and keep prices the same."
Pros: "The people at the gate were very friendly and helped ensure we made the plane although we were late because of a misunderstanding of the boarding times. The original itinerary was booked through Kayak for Lufthansa months ago. The flight was 10:25 and boarding time was 9:50 up until the night before the flight. The crew members made a remark while we boarded as if it was because we went to the duty free. It was not because of the duty free visit and would have liked to tell the flight attendant to keep that remark to herself or wait until she was in private with her coworkers. It's a matter of professionalism if she wasn't going to confront me personally."
Cons: "Plane was old. The overhead compartments kept opening upon takeoff and landing. Although passengers were able to close them, they would just open again. This posed a safety concern to the passengers near the compartments. (3 compartment doors that I know of opened). The TV screens were unsatisfactory for an international flight greater than 5 hours. The food was disgusting and competitor airlines offer a much better selection for international flights. Would not consider United for an international flight based on this experience despite price."
Pros: "The plane was almost empty so I took a 3 seat and layed down to sleep. There is not entertainment or reading material so there is nothing else to do. The crew was exceptional in all ways."
Cons: "There is not entertainment or reading material so there is nothing else to do. It would have been miserable if the flight was full."
Pros: "It got me home in one piece and was almost on time."
Cons: "Older plane with no amenities in economy. I don't expect five star accommodations but should be beyond 1990's technologies."
Pros: "United now has small mattresses to put on your lay flat bed in business class. Very comfortable! For once they had my first choice for lunch and it was delicious."
Cons: "The seats are lay flat beds. However they are very narrow especially where the feet are resting. If you are over 5ft10 it's too short a bed. You feel that your feet are pressed together when you sleep. Also no seat level storage space. Seats are narrow and are almost impossible to sleep in resting on your side. Would suggest united try out the Emirates airline business class seats on the A380. The British Airways business class seats and New Zealand business class lay flat seats are also much nicer."
Pros: "The flight was fine. Trouble is, it's not a Luthansa flight, it's a United Airlines flight. That's not clear when you book, and the reservation shows up with the confirmation number on the Luthansa site. We had to call them to find that the flight was actually United when we went to book the boarding pass. It didn't flag the flight as united...it would look up and find the reservation, then the web site would simply hang when we tried to print the boarding pass. That's poor customer service to say the least. I get that the Star Alliance and other partnerships are eroding brand, but this should have been listed as United."
Pros: "Cheap, non-stop flight to London."
Cons: "I'm glad that the ground crew id'd an APU leak prior to takeoff, but delayed flight for an hour. Crew was not memorable. VERY limited entertainment options available for a 7-hr flight. Was looking forward to experiencing Austrian Airlines, and upon check-in was pointed to the fine print on my booking: "Flight provided by United Airlines." Was hoping for a flight like the one we took on Turkish Airways a couple years ago -- a very high standard. But couldn't even get comfortable in the seats. The entertainment screen was very difficult to use; if there had been more options I probably wouldn't have been able to get to them anyway. Could barely reach above-seat vents, even when standing. All this was made worse when we had to walk through the First Class section when boarding and deplaning. The disparity between the comfort they experienced and the minimum standards in economy felt like Austrian Airlines/United were rubbing it in our faces that we didn't want to spend more on travel."
Pros: "The food was delicious."
Cons: "The in-seat TV had one channel that was blacked out initially but eventually was viewable, and one channel that worked fine at first but then blacked out for the rest of the flight. As far as options for an 8.5 hour flight? Very poor. 5 movies, 2 of which were multiple years old. The reclining seat seemed over-exaggerated; I had never been on a flight where the seat in front of me came so close to my face. The boarding process was pretty good and streamlined but we still took off about an hour late."
Airlines flying to Dunedin have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Dunedin
Masks required on board, masks provided on flights to Dunedin
Social distancing seating
Middle seats unavailable to book on flights to Dunedin
Testing for antibodies, testing for symptoms for flights to Dunedin
Waiving of change fees. Search flexible flights to Dunedin