Very rushed and stressful Transfer at Pearson. Baggage delayed, I have been advised is coming, but not sure when.
The flight attendants were friendly. The food was ok, but the wine was cheap. I was disappointed!
Delayed flight 5 h!!! Poor food and beverage, less comfortable and bad service
The screen wasn’t working and the food has no taste
Flight delayed. Baggage missing
Pros: "Food and beverage service was great, especially the the wine/beer and hot meals on the long flight."
Cons: "Not enough leg room etc. for the long flight. Cushions and blanket were nice."
Pros: "The entertainment."
Cons: "The boarding and the leg room."
Pros: "The people at the gate. Excellent the girl from El Salvador"
Cons: "The worst, the attitude of a crew member named Andrew."
Pros: "Flight was on time and the staff and crew were courteous."
Cons: "Flight was rescheduled for 4 times ... Every time standing in a line for the new boarding pass"
Pros: "I hadn’t been on a plane in almost 10 years. People were very helpful at the airports. The plane ride was comfortable. The crew was nice both ways. I would. The price was excellent!"
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Crew and flight were great"
Cons: "Not great food, but that's ok."
Pros: "Had an aisle seat."
Cons: "I thought boarding was more difficult than normal with the gate configuration. Hard to hear announcements."
Pros: "Nice crew and efficient boarding."
Cons: "Exceptionally small seats and warm temperatures made overnight flights challenging. They do not offer free alocohol on international flights. But the worst part of the flight was the entertainment situation. There are no tv screens on the plane. They wait to tell you until after you've taken off that you can download the air Canada app to stream their selection of tv and movies to your personal devices. Once you do, they'll explain to you that it's really hard to get the streaming to work properly because so many people are trying to use it at the same time, but don't worry - they have preloaded iPads available ... for rent. It feels like a blatant cash grab on top of an already disappointing flight experience."
Pros: "Overall a great experience."
Pros: "My group of five arrived to the airport late (one hour before the flight took off), but the crew worked together to quickly process all of us and get us through to ensure that we didn't miss our flight. We really appreciated it!"
Pros: "Air Canada is great"
Pros: "The flight was quick. Great crew."
Cons: "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Cons: "Flight was delayed by roughly 2 hours allegedly due to construction at the Toronto Pearson airport. I recognize that this was possibly not Air Canada's fault but the delay was still unforeseen."
Pros: "Boarding and deplaning were easy and pleasant. The 4 hour wait passed pretty quickly. The seating was tight but expected. The flight was smooth, the crew friendly and responsive. Plane was clean, bathrooms clean, nicely kept that way throughout the flight. I did have help reconstructing my import-export card."
Cons: "Space under the seats is smaller than expected. With passengers waiting in the aisle to get their seats, I had a second to decide what to take out of my one carry-on before putting it in the overhead bin, and as a result, was without some necessities during the flight. Pearson is a problem. Flights from everywhere were backed up behind a single person operating in security, and hardly any AC personnel there could speak English clearly. The confusion & wait time pretty distressing to most people in line. I had 4 hours to the next flight so wasn't worried, but waited 1 hour in line in the airport hallway before getting in to present information to security. Situation at airport is not good at all. I'd try to avoid Pearson as a transit point if I could, in the future. The music channels were so distorted I couldn't listen to any of the offerings. Too bad about that, but it didn't ruin the flight. Arrival in Zurich was on time and easy."
Pros: "I've flown air Canada probably 6 times. I've been delays 3 times"
Pros: "Everything went well with this trip home, the service was helpful, knowledgeable and friendly. A real improvement from earlier Air Canada flights. Flights left on time, a bonus."
Pros: "Everything was good with this flight - really no complaints. The staff was very friendly too!"
Cons: "Nothing - I really have nothing to complain about with this flight."
Cons: "My flight got delayed due to weather, and the second leg actually got canceled. I was placed on a later flight that would get me home at 2 am - no thanks! I tried to change it online as an email notification told me I could, but the website then told me I needed to call, which was frustrating. There was a 50 min wait and no call back option, and since I was on international calling, I figured I'd just wait until I got to the airport. The ticketing line looked relatively short, with only three people/ groups ahead of me. Yet it took 75 MINUTES for me to be helped. The people working were the slowest and most incompetent airline workers I've ever come across. I truly don't think either had a clue what they were doing. My agent didn't even know how to view my flights after I provided my passport. He asked me to look them up and read them to him. I had to find an alternative flight on my phone and specifically request to be placed on it since he didn't know how to view my options. Then, he printed me something, pointed me to another counter, and said "I think you're good, but I'm not sure. There's a chance they might refuse you. But I don't think they will." I was like, "Do I have a ticket or not?" And he couldn't give me a straight answer. By the time I left, the line had 15 people/ groups. Processed at the same rate, it'd take over 5 hours for them to be assisted. Never flying this airline again."
Cons: "Was not informed about long security conditions at Toronto. While Air Canada employees were efficient and helpful, they were understaffed for the large number of passengers. We are so grateful that our flight waited for us due to terrible delays not our fault. The food is awful, but staff is quite good."
Cons: "Uncomfortable, had to sit sideways since my seat didn't recline and the passenger in front on me reclined into my lap. Stewardess did nothing to help, chose to ignore me and went in the back to knit.."
Pros: "That there were no delays."
Pros: "Smooth flight"
Cons: "Some of the crew is not friendly."
Cons: "Excellent flight, no entertainment, really surprised that Air Canada Rouge has no tv monitors for individual screening. Seats are very close with the rows tightly positioned"
Pros: "- entertainment system - drinks selection"
Cons: "- could not purchase food - delays"
Pros: "The Crew was the best people ever"
Cons: "Not about the flight but about the Kayak service, I bought the ensurance but it didnt let me change my flight anyway"
Cons: "Headphone jack was broken and just crackled in my ear. Flight attendant charged me for a wine then forgot to give it to me, when I asked for it she then did not believe me and I had to dig out my receipt."
Cons: "It was cancelled."
Cons: "The flight from Montreal to NYC was late by 2 hours:("
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "The plane was delayed and I had a short layover so I was maybe not going to make it to my next flight so they transferred me to another airline and was upgraded to first class for free!"
Cons: "I disliked that my flight was originally at 4 pm and the one that I was changed to didn't leave until 8 pm"
Cons: "The fact there was no entertainment system available for a 6hr international flight is a crime. Apparently there is some sort of app you need to download on a mobile device or computer BEFORE the flight, Would have made a huge difference knowing that."
Pros: "My family and I flew Air Canada to Narita in Japan and back. The service was outstanding, the flight was without delays and the cabin and restrooms were clean."
Cons: "The food could improve, not asking for gourmet but a but more quality in their offering"
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Flight crew was friendly."
Cons: "Horrible smelly crampy cloth seats, awful food, they don't offer complementary wine and beer for international flights like other carriers, no tvs in the headrest. The flight crew works slower then I have ever observed in my over 200 flights. Took them 1hr 40min to serve what they called "dinner", Delta and others knocks it out in 30!!! And don't get thirsty, You'll die of dehydration before you get a drop of water. They treat ice like its gold. 2 cubes for each drink. If u ask for more u get one more cube. Lol. It was just a horrible experience! I will never fly Air Canada again."
Pros: "On time both on departure and return trips."
Cons: "Crew could have come round looking for disposals sooner rather than at the end. No one came by to check if seat belts were fastened properly."
Pros: "Again the crew was enjoyable and the timliness of the flight and the boarding process was great. Also I appreciated the blanket and pillow given for the flight"
Cons: "There was no entertainment for this 6.5 hour flight, I was very disappointed with that."
Pros: "the crew was great, food was alright, and overall I enjoyed my flight"
Cons: "the only entertainment was able to connect to apple products or a renatble iPad. I don't have an apple product so that was a bit annoying"
Pros: "Food tasted good"
Cons: "How close together the seats were."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."