Pros: "We were early"
Cons: "The food"
Cons: "Seat didn’t recline..."
Cons: "It was awful as to how uncomfortable the business class seats were. The seats were narrow and not much personal space. I would never pay to sit in business class on NA 3ver again."
Pros: "Flashy new seats."
Cons: "Flight delayed"
Pros: "I loved the spacious business class cabins"
Pros: "Nothing particularly"
Cons: "Food was awful"
Cons: "BA is the worst airline ever I seen in my life. I will never fly with British Airways again! Never!"
Pros: "On time good service"
Cons: "Very cramped seats on old plane."
Pros: "New plane and good service"
Cons: "Delayed 1.5 hours."
Cons: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."
Cons: "Delays at gate while on plane(2hrs), entertainment system non-functional, AC non functional, seat selection lost."
Pros: "It was short flight therefore no food no entertainment were ok to us"
Pros: "That I got to London..."
Cons: "We were stuck on the plane for two hours because of engine issues, and there is no air in coach in their planes. It was 90 degrees in there! For two hours! The other classes had air and we had none, it was a health violation for sure."
Cons: "Flight was delayed"
Pros: "It was a short flight"
Cons: "There is a charge for beverage service."
Pros: "Friendly, attentive and knowledgeable staff. Good light supper."
Pros: "Easy on and off the plane"
Cons: "Having to take the shuttle to the gate."
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Cons: "Some movies wouldn't run"
Pros: "The flight went really easy and smooth. The cabin crew was very efficient doesn't disturb you during the fligh with sales therefore you can focus on your things."
Pros: "Flight itself was fine."
Cons: "Boarding was chaotic -- over an hour in line (and I have priority) and nearly missed the flight. Not providing free water or something is an embarrassment. Money-grubbing has its limits."
Cons: "Not impressed at lack of free food on ba flights"
Pros: "Seats were comfortable enough (by incredibly low economy seat standards)"
Cons: "Was not alerted that my flight had been canceled and rescheduled (albeit only for another flight 2 hours later, so no huge deal). All I got was a little notification that randomly popped up on the app and didn't seem worth taking seriously, and when I asked the flight attendant about it to double-check, she said it was inaccurate."
Pros: "British Airways makes you pay for water!!! I accept paying for food and drinks but water should be free Also their machines to pay on board don’t accept USA credit cards so I couldn’t pay but a kind flight attendant allowed me to buy with card and she hand wrote info"
Pros: "Behavior of board personnel"
Cons: "I called them for luggage I have I can take 20 3KG in the end in the airport I haw to pay for my language"
Pros: "We arrive twenty minutes early."
Cons: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Pros: "The staff were very friendly and helpful."
Cons: "They were out of a lot of the food options on the flight."
Cons: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."
Pros: "Not much."
Cons: "Rome to London check in service was exceptionally bad. Too few BA people to service crowd so waiting time was long and inefficient. Paying for a soda/coffee/tea ??? Bad idea. Flight was very bumpy."
Pros: "The plane take off and landing were great. The cabin crew were pleasant."
Cons: "Boarding was confusing as announcements were hard to hear about zones. The plane was old and run down. The top of my arm rest had a plastic cover that kept falling off. There was no entertainment on the plane. It was a 2 hour flight from Madrid to London and we didn't not get any refreshments for free. I would at least expect a drink and pretzels as that's standard everywhere else."
Pros: "Very clean jet and friendly crew"
Cons: "No entertainment or complimentary meals"
Pros: "Comfortable ride. I wish that'd been my plane to London."
Cons: "Nothing. It was good"
Pros: "Crew is very helpful, friendly and attentive"
Cons: "Long delay sitting at Heathrow - not the fault of the airline, but discouraging. Seats are tight."
Pros: "Clean plane"
Cons: "Nothing was offered for free to during or even a simple snack what about a sandwich, Huge disappointment"
Pros: "I would have liked to have been offered water at least without a charge."
Cons: "Unfortunately I am allergic to all the food they offered .I wish the served a plain chicken or plain turkey.Everything was spicy or mixed with a pesto or curry. They need to something that is served completely plain ."
Pros: "nice modern electronics"
Cons: "breakfast high in calories but very low in pleasure"
Pros: "Nothing to talk about. Entertainment had many choices"
Cons: "Food was pathetic"
Pros: "Long flight but free personal entertainment screens and free food breakfast, lunch dinner and snack. Free wine with the dinner"
Cons: "Many passengers very noisy with no correction by staff. Children were allowed to run in the aisle."
Pros: "Check in, flight was on time"
Cons: "The time it takes for getting from 5 to 3. Almost missed my plane on the trip in."
Cons: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"
Pros: "The food was decent especially considering that most don't even offer meals anymore. The movie selection was excellent"
Cons: "It was probably one of the fullest flights I've ever been on and the seats were so small and jammed together by 2/3 through the flight I was actually in pain. I don't remember things being so tight on my last international flight."
Pros: "flight attendants excellent...food was not good.but Fri is were great. Thank you"
Pros: "It was quite the opposite of departing flight. Everything was here perfect. Large entertainment choice. Food was good. Crew was this time way better."
Cons: "Nothing negative this time"
Pros: "Way overcrowded and narrow seats. Most uncomfortable trans Atlantic flight ever."
Pros: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Cons: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."