I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.
The flight was late. Please do not delay next time.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
Boarding was confusing with a delayed flight because there was no English translation
My biggest complaint is the comfort. I am not tall and there was no legroom. It was very uncomfortable. During my transfer in Sao Paola, the flight was slightly delayed so boarding was confusing because there were no instructions in English.
Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.
Lost ,y connection due to a mechanical delay, huge line to get new connection and vouchers
It’s a delta flight operated by LATAM. The whole ticket sale is a mess, delta changed my flight but didn’t update it in LATAM system, I couldn’t get my boarding pass, it took me hours to resolve this issue with delta. I had to change my travel plan. No apology from Delta even though it’s their fault.
entertainment was not good; the shoulder strap on Business class seat did not sit well across the body (more like across the neck); the food was not hot and the special meal promoted by insert in the menu was not available to us
The boarding and new bag drop-off process was confusing and causing massive delays.
Economy seats always cramped, no meal on international flight, no plugs for electronics, but we got there and cabin crew was excellent.
Don’t book a middle or window seat the leg room was very tight and very difficult to exit your seat. I was sitting in a window seat. I’m not a large person. I booked economy plus for the extra room. There was no extra room for the additional cost to the flight.
Flight was in business class on an older Lufthansa 747. Business class seats definitely old style. Flight attendants were a little curt but attentive. Movie choices did not include anything that would be considered new releases.
On the flight from Montreal to Calgary the flight attendant we had was excellent. Unfortunately I did not get her name but she made the flight very comfortable and enjoyable.
I arrived at destination, two hours late. For lunch we had cookies and almonds.
Not allowing food choice through app. Very hard to find,
The flight was delayed to 1:50 am from 12:05am which caused confusion for us on the connecting flight.
Boarded smoothly, took off on time. Entertainment screens were reliable and the movie library is abundant. Food better than wtst was served on the first leg of the journey by another airline.
The seats can always be bigger and have more leg room.
Terrible. They boarded us and then we sat at the gate for 2.5 hours. Our flight overall was delayed 6 hours.
