Cons: "This is just a poor airline in which I will never fly on again. I will blame it a lot on miscommunication but seats are horrible and need way for cushion especially if you are on a 11 hour flight."
Cons: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Pros: "The plane was ghetto and old and there was only one tiny restroom for the entire economy class."
Cons: "A newer plane with more restrooms would be great."
Pros: "Food is bland, boring. Entertainment contents are limited and old movies"
Cons: "As mentioned above, more new selections of movies. Better taste and quality of food, please."
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Pros: "ANA was awesome as usual."
Cons: "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
Cons: "the seats are not reclined, not comfortable at all"
Pros: "Crew was amazing.Premium economy seats were superb. Food was also good."
Pros: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Pros: "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
Cons: "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
Cons: "Bigger seat, but compared to other experiences it was very good."
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Cons: "if the seat can be reclined a little more"
Pros: "Crew was amazing and very comfortable seat"
Cons: "Food can be better and Entertainment was poor There should be more choices available. WiFi was spotty only 150 MB was available after paying. It should be free in business class like other airlines"
Pros: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Cons: "Even so, food can be better. I want more western drama on entertainment."
Pros: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Pros: "Their service"
Pros: "Very efficient"
Cons: "Food was not good"
Pros: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Cons: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Pros: "It was alright."
Cons: "Prepare to wake up with neck pain."
Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."
Pros: "Good service"
Cons: "baggage was broken."
Cons: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Pros: "Staff are super kind."
Pros: "short flight ready to get home"
Pros: "attendents were very friendly and very accommodating."
Pros: "People the staff was nice and tried to be helpful"
Cons: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
Pros: "The leg space of the plane"
Cons: "Some crew hard to understand they English"
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "Crew are nice, helpful and polite"
Cons: "Airport problems turned it into a very long flight. We circled around Fukuoka for and hour. We ended up landing in Nagasaki and used taxi to Fukuoka. Over all time to final destination is 6 hours late."
Pros: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Cons: "There was nothing I did not like."
Cons: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Pros: "Flight was good"
Cons: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Cons: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Pros: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Cons: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Pros: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Pros: "the service is good"
Cons: "the seat is too small"
Pros: "Staff are very attentive and helpful; the entertainment system is top class"
Cons: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Pros: "Crew services"
Cons: "Seat space, window side, especially foot area no space for my bag and legs"
Pros: "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
Cons: "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
Pros: "overall clean and comfortable, service is great"
Cons: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Pros: "Very comfortable, and the crew was excellent."
Cons: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Cons: "The seats were uncomfortable to sleep in."
Pros: "ANA flight rarely have big problem, I just let myself relaxed."
Cons: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Pros: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Cons: "No instructions on how to use the remote for the television."
Pros: "Good for a short flight! Very nice staff"
Pros: "Seats were comfortable. Entertainment was OK."
Cons: "I don't know what that food was, but it wasn't food."
Pros: "Comfortable flight and cabin crew were very good"
Pros: "Asiana Manila airport staffs was very helpful."
Cons: "Better online service."
Cons: "More food options. Softer, roomier seats."
Pros: "The crew was awesome and extremely attentive! Thank you so much!"
Cons: "I thought everything went very smoothly!"
Cons: "There were a lot of confusion w/ the flight delay. We we’re told we have to spend the night in Seoul waiting for a flight out the following day. No agent greets us at the gate to arrange for hotel stay. We we’re directed all over the place and no one knows anything about such arrangement. Finally we’re put on a plane to our destination. I was not informed of the change and only realized that when was brought to the gate and put on a plane. It should have better organized and needs agent at gate to answer question."
Pros: "Comport and fast"
Pros: "Asiana does it all right! Easy check in, great cabin crew and aircraft to tasty food (especially their Korean choices) and service level"
Cons: "I purchase the ticket for the business class however the ticket cannot claim mileage for the business class status as they informed that my ticket was issue with the U class and seem to be i just got the upgrade. This is really unacceptable, i will not purchase the ticket from Kayak again"
Pros: "The crew was very friendly and helpful. Food was good. The plane was very clean."
Cons: "I have no complaints."
Pros: "crew was efficient. economy seats are roomier than most. food is tasty."
Cons: "no salt or low sodium option meals for people with heart disease and dietary restrictions. less repetition on same announcements that interrupts watching/listening to entertainment console."
Pros: "I like the assistant on my wheelchair, they take good care of me."
Cons: "All good"
Pros: "Aircraft seats for long haul trips are infinitely more comfortable than those on the cattle cars used for domestic flights. Economy/coach seats aren't fancy, but they are surprisingly comfortable with lots of leg room."
Cons: "The aircraft I was on was an older 777-200, and there were, sadly, no charging ports of any sort on the seats. Lavatories have electrical sockets, but don't s in a lav to charge your phone. My advice: have your phone fully charged prior to boarding, and have a fully charged power bank just in case."
Pros: "Great services. Seats are good."
Cons: "The queue to board was a little trying."
Pros: "Good leg room, nice food, and friendly professional staff."
Cons: "Boarding process was chaotic."
Pros: "Everything was on time and the flight was smooth!"
Pros: "The business class seat pods were superb. Food was good and crew was very helpful, especially in Seoul -- they automatically rebooked me on another Asiana flight to Bangkok when I missed my connection, and they loaned me a cell phone to call the people who were going to meet me there."
Cons: "The 2 1/2 hour departure delay (due to a mechanical issue) resulted in my missing my connecting flight to Bangkok. Entertainment choices (movie selection) could use improvement."
Pros: "Cabin, seat, and aircraft comfortable but not at all luxurious."
Cons: "Service was really bad, the toilets were filthy; in this regard probably the worst business class experience in recent years."
Pros: "Left almost on time arrived early. Baggage transfer was great. Cabin crew provided needed entry forms promptly. Great flight"
Pros: "I liked how clean everything was."
Cons: "Before the flight I checked everywhere to see if there was an in flight meal so I could request a vegetarian one, there was no indication that food would be served. When there was food the only option had chicken, very disappointed in this."
Pros: "The food was great and the crew was very helpful. For my first international flight things couldn't have went smoother"
Cons: "I had a middle seat would have looked the window and a little more leg room. But I am taller then average."
Pros: "everything is great.."
Cons: "staff gives a little bit of drinks specifically water.."
Pros: "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"
Cons: "That they gave up our seats when I already confirmed and picked them a few months ago when I purchased the ticket. I was told the airplane changed and our seat assignment is different. They wanted me and my 80 year old Mom siting in different places. I refuse and explained she can’t be by herself and showed my confirmed itinerary seats. She then found seats for both of us to sit together."
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "The Food was great! Asiana Airlines Economy Seats have more leg room than most airlines. Service was Excellent."
Cons: "We had just purchased coffee and the boarding agent told us that their policy was that we were not permitted to take hot coffee onto the aircraft. My guess is it had to do with safety. I've never been told this on any of the hundreds of flight i've been on traveling the world. It must be a South Korea thing."
Pros: "i like how accomodating the crew was"
Pros: "Not much. Plane was almost on time."
Cons: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Pros: "It was nice to know that JetBlue and Asiana are connected. I did not need to claim and check my suitcase for the connecting flights anymore. The entertainment device was also nice."
Cons: "I think JFK rather than Asiana was the issue. It was quite cold inside the boarding area, and the waiting area happened to be unpleasant because of a lack of seats and the noise. The announcements before boarding happened to be annoying. Lavatory happened to become quite messy at the end of the flight."
Pros: "On time arrival."
Cons: "The seats were not too good, a bit outdated"
Pros: "Great service and meals"
Pros: "The flight was half full which made it much more comfortable to stretch out and enjoy the long flight."
Pros: "I like the access to charging my phone in the seat."
Cons: "The food options were not very good this trip."
Pros: "Having a full meal on a short (2 hour) flight was a nice surprise."
Cons: "When we landed in Tokyo, didn't have a gate and had to ride a bus back to the terminal. I haven't had to deplane outside since the 70's."
Pros: "Everything's was excelent. I was happy to chosen Asiana Airline"
Pros: "The crew was friendly. It was a very long flight, but the crew did a great job of trying to ensure adequate drinks were available and passengers were comfortable. I also enjoyed the individually packaged toothe brush and toothe paste availability."
Cons: "The seats were a bit uncomfortable for such a long flight. I'm 6'2" and had ok legroom, but the seats were a bit hard requiring frequent adjustments."
Pros: "The crews are friendly and Helpful staffs."
Cons: "Chairs is not comfortable. It so hard!!!"
Pros: "Spacious room leg."
Cons: "Crew assistance. I'm a seniour citizen, but no one even volunteered to help me with my bags. 1.While checking-in in Manila airport, those 2 young guys at the counter were just watching me lift those heavy bags on the scale. Had to ask them if thay can assist me. 2. Inside the plane, I asked the stewardess to help me with my carry on to be placed overhead. She asked me to help her cause she was too weak even to close the doors of the compartments."
Cons: "This flight was delayed because they sold their empty seats to other airlines and allowed for those people to make it. However, those who had connecting flights weren't able to make it and had to stay overnight in Korea. The next flight arrived 14 hours after the original scheduled flight"
Pros: "Never take Asiana ever again"
Cons: "Boarding personal"
Pros: "Flight crew is nice and could speak English. Good experience overall. No real negatives"
Pros: "very good, arriving and departing on time"
Pros: "I was given a great seat and the staff were thoughtful and kind"
Pros: "Everything was great except for delay."
Cons: "The delays."
Pros: "Comfortable flight"
Cons: "Well I paid for the flight and bought insurance to visit my fiancé for Christmas. A few days later I found out my fiancé was cheating on me, so I tried canceling the flight. My reason wasn't good enough and it didn't matter that I'd bought insurance. I will never go through this trash of a site or its insurance again."
Cons: "Change Flight cost too much"
Pros: "Love flying with Asiana smooth flight, good service always"
Cons: "Been flying with them but was not given legroom when we requested it, hard to make seat request online"
Pros: "Flight crew was excellent, they were very attentive. My wife accidentally hit the call button and a stewardess came running over. Food was good and we got two options. which were good. I would definitely fly Asiana Airlines again."
Cons: "The plane was an older 747 and so everything is a dated. My main complaint is not with the airline, but we booked using airline.com. In doing so, we were unable to pick our seats even though we booked seven months in advance."
Pros: "Boarding and on time flights"
Cons: "No personal tv on flight"
As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
Pros: "Brand New a350-900. Great price"
Cons: "Food choices for westerners, more leg room."
Cons: "Six empty seats in the “emergency row” I was not feeling well and needed the extra space.5 hours into the 13 hr long haul to Taipei, I felt like I was going to hyperventilate, they charged me $120. Bucks for the privilege. Kosher meal was unbeatable."
Pros: "Easy boarding procedure."
Cons: "Seat was broken. The seat's back kept returning forward. Not a lot of water and snack we're given for flight this long."
Pros: "Food was slightly better than the previous flight."
Cons: "Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . ."
Pros: "Great customer service"
Cons: "On time departure"
Cons: "The food could have been more tasty and warm."
Pros: "Size and clarity of entertainment screen on economy."
Cons: "Quality of earphones are low. Food could be better too."
Pros: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Cons: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Pros: "Very enjoyable and comfortable flight"
Cons: "There was no provision for vegetarian food in the flight"
Pros: "Nice clean plane. Pleasant crew."
Pros: "Good entertainment choice"
Cons: "Average economy plane food"
Pros: "Lots of selections on entertainment during flight, good movies and music."
Pros: "Food was ok"
Cons: "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
Pros: "Comfy 777. IFE screen is bigger than other planes. Facilities are newer. It seems to be quiter too."
Cons: "There is one option for the breakfast."
Cons: "I had preselected a window seat, but somehow I was “bumped” out of this preselected window seat to a middle seat. I informed this detail to the Air China rep at check in but she would not listen nor care about it. I tried explaining several times, but basically got nowhere. Thanks for listening"
Pros: "Perfect landing. On time!"
Cons: "The flight was late, and with a short layover in TPE, I had to run through the airport to catch the connecting flight. Quite a stressful experience.!"
Pros: "Even with some delay taking off, we were only a few minutes late at LAX. Overall flight was nice and uneventful."
Cons: "Baggage is not First In First Out. Although I was probably one of the first few passengers coming out of immigration, my bags came in last. It took about 45 mins to 1 hrs after immigration to get my bags. Was it because they were first loaded in Taipei, since our connection form Manila arrived 4 hrs before the LAX flight?"
Pros: "Pleasant flight attendants, great attentiveness. Clean planes."
Cons: "Seat cushions were VERY hard."
Pros: "I was able to upgrade to economy plus at check in, food was good and service was good no complaints. Aircraft was new and clean."
Cons: "Flight was booked to capacity."
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "Polite service of the crew. Overall conditions of temperature etc. Food was good with choices as were beverages."
Cons: "My husband has quite long legs, and although I had plenty of room, he was a bit close (though not tight) in legroom."
Cons: "Aircraft uses a 3 x 4 x 3 configuration on a 777, which makes things pretty tight. Typically this is 3 x 3 x 3 ."
Pros: "I loved the entertainment and seats!"
Cons: "Staff was polite but a bit cold. Good food but not much variety. No non meat option."
Cons: "Seat assignments are not given until you check in at the desk. I bought this flight many months in advance and could not choose my seat at that time. I then tried to get a seat when I was sent an email saying "check into your flight and reserve your seat". Websight would not let me do either so I went to check into my flight earlier then normal only to find out that my only option was middle seat. Tried to change the seat and was given the run around to go to different gates, which I did and the attendant just kept telling me to go to a different gate. Very frustrating and very uncaring and unfriendly attendants. This was a super long flight and very uncomfortable. I will consider another airline when making my next travel booking."
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "Loved the movie selection"
Cons: "Not too many vegan options"
Pros: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Pros: "The second plane was lovely, with an outlet, comfortable decor, and awesome entertainment system. The first plane economy was roomy for an over seas flight compared to planes I have been on in the past."
Cons: "Airlines could not check me in their system without me having a return ticket, which I did not need for Indonesia as I was receiving a visa upon arrival which does NOT require a return ticket. I was told this as the flight was boarding, so I had to spend $$ on a last minute flight in a panic to anywhere - that I couldn't get a refund for just so I could board the plane."
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "- Onboard entertainment - Meals were reflective of Taiwanese meals - the minced pork rice was yummy! - Crew was attentive and came by often to address any needs"
Cons: "- Little leg room in Economy class - Air conditioning could not be adjusted (but helped with ventilation)"
Pros: "Most comfortable economy accommodations I've experienced: good food (!!), polite staff, free blankets/pillows, head phones, personal tv with extensive movie collection. Infinity better than AirAsia, which I flew the same route in reverse."
Pros: "Legroom and entertainment are nice. Seats in economy are better than average."
Cons: "The staff does not seem to mind bumping into you or a seat with a cart in the aisle... And they don't control the 'gold rush' boarders who can't tell zone 1 from 3 or premier from economy... Of know what 'parents with small children' means... They just run the bulls...."
Pros: "comfortable seating and leg room, great selection of movies for entertainment."
Pros: "Crew are courteous and efficient and food was good"
Cons: "Check isn't organized at all"
Pros: "Very accommodating."
Cons: "Airline somehow cancelled our spot on the flight without us knowing, only found out when we were doing the checkin at the airport. What followed was an hour and half of international phone calls to try to sort this mess out. Ended up with us having to go to an airport an hour away to catch another flight so we don't miss our trip. Terrible terrible experience and stressful."
Pros: "Efficient, affordable"
Cons: "Food not the best but it's okay"
Pros: "I particularly appreciated having so many employees assist those passengers (including me!) who needed to connect in Tapei with the flight to Bangkok. Our flight arrived a bit later than scheduled, and I was concerned that I would miss the connection to Bangkok - but our connecting flight was held for us, and several employees were available to direct us to the correct gate for boarding. thank you all!"
Pros: "Individual movies screens for each passenger with unlimited free movies/music/etc. Leg rests that pop out & seats that recline more than most. Very nice crew. Food was pretty good."
Pros: "I have flown on many airlines to include many US carriers for domestic travel, as well as, many international carriers. I have flown around the world 4 times in the 2016-2017. These flights were flown in Coach. I have to say that China Air was remarkable in its service, cleanliness, on-time departure and arrival, and all around airline operation. The meals were decent, the entertainment was well rounded, the aircraft was clean, the seats were wider and had greater leg room, the flight attendants were responsive and trained, and the on ground support was very helpful. I don't have anything negative to say about China Air and I have crossed the Pacific on thief airline three times now."
Cons: "Their web interface for miles account and general information needs a great deal of attention. I would love tosee them make improvements to their web and smart phone applications because they detract from the great service that they providein Air."
Pros: "Very disappointing because we didn't get our luggage up to now"
Cons: "Overall excellent service"
Pros: "Found a lot of new movies and foods tasted great"
Cons: "Slow to board the plane and the seat near emergency door was not very comfortable."
Pros: "Nice staff and fast boarding"
Cons: "Terrible seating and mediocre food"
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "The staff is extremely friendly, speak great English and attentive. They sat me in an aisle, as per my request since I'm a bit of a nervous traveler. I really appreciate that."
Cons: "The boarding process took a long time and got delayed and seats were double and triple sat."
Pros: "The staff on this leg of the flight was very nice, however, the next leg they were very rude."
Cons: "It was way too hot on the flight and the smell was very unpleasant. The seats were too close together."
Pros: "Costumer service"
Cons: "Time late"
Cons: "the food was awful! flight the crew was blatant and not very friendly. they need to learn how to serve customer. i've been traveling with many airlines but Air China is the worst ever!"
Pros: "Crew was friendly and accommodating even though I was non-Chinese"
Pros: "The food was good."
Cons: "The entertainment system."
Cons: "Planes not being delayed, causing us to miss our layovers."
Cons: "For this plane, the seat is very cramp - leg room has shrunk. Entertainment selection is poor, no new movies at all - like watching reruns."
Pros: "It was a very cheap flight, so flying the family back to NZ from the UK, for what we paid, it was great."
Cons: "Plane food was quite average, on the first flight LHR-PEK flight the plane was a bit old and the entertainment system was nearly shot, but the second flight PEK-ALK was a dream liner, which was fantastic. For the price we paid, there was nothing we could complain about, would definitely flay again."
Pros: "Crew was very cooperative."
Cons: "Not enough English movies or series or songs. Tv screen not working. My baggage got delayed by 2 days"
Cons: "I had a special meal preference as a vegetarian dish. First meal I got was, rice and steamed Napa cabbages without sauce ( little disappointed); second time, they forgot to serve me the vegetarian meal all together. I got chicken dish which I could not consume... I wish I had a crew who could speak English so that I could communicate about the situation, but I just let go of the issue. I am planning to go fasting on my returned ride."
Pros: "Courteous crew, more organized than the Houston flight. Good food. The airport is very easy to follow and find places."
Cons: "Long ride from airport to the hotel."
Pros: "being offered pillows and blankets"
Cons: "The man across from me received a blanket that had been vomited on. The smell permeated our row. The sandwiches were too much bread and mayonnaise, and not enough meat. The under-seat storage was very small, my bag didn't fit. No screens for entertainment."
Pros: "The plane did not crash, I was able to get aboard. The tomato juice was good."
Cons: "I arrived at the gate having found out that someone had cancelled my ticket. I had, had to pay $800 on my flight to Seoul, since they would not let me board because of a late connecting flight. Sometime during re-issue of my destination ticket, someone cancelled my return flight. Though 3 hours early, I had to wait for the counter to open, and then wait an hour and a half standing at the counter to get a ticket. There was no entertainment. The orange juice was not drinkable. I had to run through the Beijing Airport. so many security checks and my bag was searched many times during this trip. my toothpaste was confiscated though it had only about 3 uses left it was a full size tube rolled down to the last bit."
Pros: "Easy no problems good staff"
Pros: "The plane was comfortable and the crew nice. Good food included. Even had a Western option, but I opted in for the Chinese one."
Cons: "There wasn't much of entertainment, but the flight was short enough."
Pros: "Courteous service, clean cabin, reasonable price for business class ticket compared to any other airline."
Cons: "Flight cancelled (not because of weather or emergency) without notify me at all! Disarrster trip! At the end both of my luggages lost! I was told they are still in Beijing. Pray I can get them in several days later!"
Cons: "I had to stay at Beijing for overnight and took a flight the next day."
Pros: "Seats are pretty standard, and they do give you snacks even though the flight's less than 2 hours."
Cons: "As usual, delayed."
Pros: "Some attendants were nice and sweet. Food was decent. Planes took off and landed on time. Allowed me to carry on guitar, eventually. Pleasant seat neighbor. If I fly again I will purchase business class tickets without a doubt."
Cons: "Some attendants were rude and possibly hate Americans. I think I may have been the tallest person on the plane and somehow ended up in the last row which has the least amount of space(huge metal box under seat directly in front of me). Could not sleep either 15hour flight due to a mixture of turbulence, cold temp, baby’s crying, etc... If I ever fly Air China for 15 hours again, I know now to spend a little more on business class seats."
Pros: "Blankets and a pillow were provided"
Cons: "No entertainment."
Pros: "Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin."
Pros: "Kayak website is not liable towards its customers. Due negligence."
Cons: "The BYOjet agent that is the partner of KAYAK is irresponsible and careless and got lack of customer support."
Pros: "Food was pretty good, staff was attentive and helpful, amenities were nice, if unremarkable. The airfare was incredibly inexpensive!"
Cons: "The "electronic devices must be off" rule is stupid. Most airlines allow you to have phones on once we're at max altitude and many even offer in-flight wi-fi at a cost, which would have been great on a 14 hour flight. Huge miss on the part of Air China. Also I understood that I was supposed to get a complimentary hotel for my long layover but the U.S. office didn't actually reserve it like they said they would so I had to pay out of pocket. Another huge miss here."
Cons: "My bags were lost!"
Pros: "The blankets they give you are quite soft and the food isn’t too bad."
Cons: "Another flight we’ve had with air China that ran late (3 of 4 flights we had on our trip, all air China, were late). The cabin temperature is a bit warmer than most airlines."
Pros: "The crew was nice."
Cons: "Everything else. I was also seated next to a baby that cried for 11 hours of the 13 hour flight. Perhaps there can be a family area."
Pros: "The price was right, food and crew were great!"
Cons: "No electronic use allowed! No phones, iPod, iPad; even in airplane mode. In flight entertainment only, at least there was that."
Pros: "This leg of the trip was ok but, overall, my experience on Air China was deplorable. They overbooked a flight, booked us on a later flight, and charged us $500 for the new booking. Their argument was that they did not realize we already had our boarding passes when they rebooked us. What?! The entertainment is very dated and so it the aircraft. The only redeeming aspect of this flight was the food. It was really good. Oh... and there are no outlets on the plane, which is not typically on flights to Asia. They also lost half of the passengers luggage."
Pros: "Food, blanket, movies on board"
Cons: "The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first"
Pros: "In between there must be light snacks be served"
Cons: "No entertainment because no individual screen for movie"
Pros: "I was able to get home and my luggage came with me."
Cons: "I actually was put on China Air so I would have a chance to make my connection and they were just fine. The stars are NOT for China Air."
Cons: "Nothing. Flights were delayed and service was beyond terrible. Warning DO NOT FLY AIR CHINA. Spend the extra 20 bucks on another airline. I promise 20 dollars is not worth missing vacation days and headaches."
Cons: "First time flying Air China - it was cheap and I mistaken it for China Airlines. Newer seats with touch screen TV, but the seating, screen and tray table were dirty and not properly wiped down. Lack of entertainment - no new movies, just a bunch of old released. Food was ok, minimal drink options. At time very difficult to understand crew members. It was the cheapest flight, and now I know why. The flight back to the US was significantly better than the flight from LAX to Beijing. That flight there was in an old Boeing with old dirty uncomfortable seats that I had to first drape with a blanket before sitting down and extremely dirty tray area that I scrubbed down with some wet wipes myself. The only saving grace was that it was an empty flight and I had the entire row to myself. Worst, we had a 7-hour delay in Beijing where the ground members did not speak English and could not give anyone an explanation as to why there was a delay. My family in Thailand came to the airport twice because they went back home the first time since they were waiting for too long and the airline could not give them an estimate of when the flight would take off. Never flying Air China again. Would recommend spending more a little more and fly EVA air or something else."
Cons: "AIR CHINA SHOOK ME DOWN FOR AN EXTRA $200 EVEN THOUGH I HAD PAID FOR MY TICKET IN FULL WEEKS EARLIER. HIGHLY UNETHICAL AIRLINE."
Pros: "Absolutely nothing."
Cons: "The staff was always rude, no matter which flight I was on."
Cons: "All members we encountered were not overly warm or nice, especially given that our flight was delayed which caused our next flight to be missed. They did find another flight for us the same day, but at the airport we were quarantined (so to speak) and could not leave to get food or drinks until the decision was made that we could officially get on the proposed flight. The vending machine offered did not take credit card and we could not leave to exchange currency. On flight, the crew was the same, when I was in the bathroom there was a large bang on the door..I assume to let me know to get out as we would be landing soon...which we didn't land for another 30 minutes. Food was gross, same as above with drinks. I could go on and on..needless to say I won't be flying Air China again."
Pros: "Beautiful and helpful staffs"
Cons: "Their English level too low"
Cons: "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
Pros: "Most of crew members are very nice and kind."
Cons: "The entertainment system didn't work"
Pros: "The price is the best ever. The entertainment is not vary and focused only on Chinese people."
Pros: "I was able to get a window seat. The crew was friendly and attentive. I fell asleep when they were distributing food and beverages and the stewardess kept an eye out for when I was waking up to ask if I need anything."
Cons: "Air china did not have enough crew to manage the flight. They didn't offer self check in at any kiosk, and they only opened airport check in 2 hours prior to the flight. The lines were out of control. Korean air had to come and assist, which was a good thing because they were much more friendly than the air china staff."
Pros: "Even got food on the flight!"
Cons: "No movies"
Pros: "The flight had a good entertainment selection. The hostesses were kind. I appreciated that the staff left notes for me when I was asleep during the food service, and that I could still get my meal."
Cons: "The plane left pretty late. My TV screen stopped working about thirty minutes into the flight. It was difficult to select vegetarian options (actually, I never managed to do this successfully)."