Would like it if my seat could recline.
Cons: "Love that they fly an a380 into christchurch - a bit overkill but was told it is cheaper to overnight the plane in christchurch vs Sydney or Melbourne"
Pros: "A lot of food was served - much more than any flight in the USA"
Pros: "Crew were excellent"
Cons: "The entertainment screen was hard to interact with."
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "The flight was on time, service with a smile. Staff great."
Pros: "Crew was nice, seat not so comfortable"
Cons: "too crowded for such a long flight"
Pros: "Smooth boarding. Left on time. Uneventful flight (good). Arrived ahead of time"
Cons: "Only had overhead video displays, not individual ones in the back of the seat, so no choice of entertainment. No matter, I read a book!"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."
Pros: "What was there to like!"
Cons: "That i couldn't board this flight. Duh!"
Pros: "All of the staff are friendly and helpful and is a good flight."
Cons: "It was raining and I don't like to fly in the rain especially landing."
Pros: "Crew were really good. Had lactose allergy but no meals available for me onboard. Couldn't get to a resolution as we were unsure on ingredients but crew did everything they could. Were very friendly about whole thing"
Cons: "Delay but stuff happens eh."
Pros: "warm food even on domestic flight"
Pros: "Staff, seat (exit seet)"
Cons: "The Q streaming app has limited options and a nuisance to use. Better to have screens on back of seats as of old or at least a better selection on the streaming service."
Pros: "The sitting arrangements was great"
Pros: "The crew tried their best to accommodate the many teens and toddlers on board."
Cons: "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."
Pros: "The staff were polite and they took care of us well."
Cons: "The flight got cancelled the first night and then was also cancelled the next night I just happened to have been moved to an earlier flight so I didn't get stuck there the second day."
Pros: "The variety of television/movies was fantastic."
Cons: "Overall, the crew was rude. Short answers, extremely long delays helping passengers. A different crew in the same flight was so much better! So I know it wasn’t “typical.” They ran out of 2 of the 3 dinner options before serving us. I assumed they would start with our row at breakfast to ensure we got first pick. Nope. Served last once again (and we were in the middle, so why last???)"
Pros: "Love those seat covers and overall comfort"
Cons: "My wife's headset channel, not the headset, was defective and was heavy with distortion. Overall, the plane seemed a bit worn. However, good floght overall."
Pros: "We sat on the runway for an hour. The pilot communicated frequently about the delay. Efforts were made to connect passengers to their missed connections."
Cons: "Several of the flight attendants were rude. The food was not good. I should have known since the flight attendant serving me had not tried any of the options and couldn't recommend any to me. The plane does not have enough bathrooms for the number of passengers."
Pros: "Movie selection was very good"
Cons: "Food was poor. Chicken dish had gelatine type gluggy sauce which seemed not to have thwarted. Chocolate pudding was served almost frozen.....very cold. Breakfast meal not a complimentary selection."
Pros: "Although we were seated in economy and legroom would be tight, we had a truly great flight. The staff are all sweet, smiling, considerate and helpful. The snacks kept coming and the meals were delicious! We’re were treated so nicely, I hope to always travel on Qantas to visit my grandkids. My last United flight wasn’t even close to being comparable. In fact, I dreaded the thought of the long flight but Qantas has changed my view and now I have NO reservations when contemplating future visits."
Cons: "My husband is a lacto ova vegetarian. If I checked that, then he wouldn’t have been able to pre-order the delicious vegetarian bechamel lasagne. He would’ve received a meal specifically designed for him. Best way to order next time in order to get the pre-ordered dinner/lunch and then the lacto ova for the breakfast?"
Pros: "Really appreciate the food and entertainment Qantas provides on these mid-haul flights"
Pros: "Got us safely to our destination"
Cons: "Seats were far less comfortable and smaller with less legroom than our Qantas qf8 flight"
Pros: "Outstanding service and a nice mid day snack."
Cons: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Pros: "Roomy, boarding was efficient, clean"
Cons: "some crew member favoring, service attitude"
Cons: "Very hot in the Flight to LAX. Crew was trying to do a good job, just didn’t see them much. Food was bad. Will think twice about booking with quantas again ☹️"
Cons: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Pros: "Managed to reach destination safely. Only taking about 8 hrs more than scheduled."
Cons: "Flight delayed. The made boarded passengers disembark and wait for an unpredictable amount of time with no updates. Then finally we boarded then the service was very poor. For example they did not remove the dishes for about three hours after serving dinner. The last straw was that they diverted to Sydney instead of the final destination Melbourne as the crew was going over 20 hrs. With the diversion they saved about 45 min , but the exhausted passengers lost another 3 hrs in their already miserable flight. Also quantas NOT friendly for people traveling with kids.... BEWARE."
Cons: "They do not offer any options to passengers who have allergies i.e Onion and Garlic"
Pros: "Flight was delayed. Entertainment, movies wasn't that great for long haul flight. They could have included more interesting movies."
Cons: "Flight was delayed. Attention by cabin crew was ok. They can be more friendly and approachable. I didn't experience customer care."
Pros: "Not much"
Cons: "Uncomfortable flight, food, boarding, minimum entertainment"
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "crew were the best part being proactive asking if needed anything or getting a pillow. Boarding, I was one of the stragglers so got on easy"
Cons: "Leg room is awful, food for breakfast is a bit soggy with baked beans making hash brown soggy"
Pros: "Nothing. The very best parts were still mediocre"
Cons: "This flight was so uncomfortable. The seats were small, hard and crammed together. Qantas should be ashamed of making people deal with that on a 13+ hour flight. They kept waking us all up and in general staff could provide little"
Pros: "Took off and landed safely"
Cons: "Entertainment is old compared to other airlines. Screen is low resolution."
Pros: "Crew wa very pleasant and willing to help"
Cons: "Old plane, food was average, luggage wasn't sent first as it usually is for business class and had to wait forever to pick it up"
Pros: "Gf food was good"
Cons: "Tight searing"
Pros: "Friendly staff"
Cons: "Angle lie seats. Controls for seating and entertainment fidgety"
Pros: "Complimentary healthy food, iPads, smiling staff"
Cons: "Delayed Boarding and they didn't say anything."
Pros: "It was nice that the flight was not full and we were able to stretch out in neighbouring seats. It was nice that the lights were left low for longer than a night's sleep, as not everyone wants to sleep at the same time on such a long flight."
Cons: "The food service was slow, and refills were not offered as has been the case on many other trans Pacific flights I have been on. Also we did not receive the mid flight snack that was listed on the menu. The meals themselves were not as tasty, varied, nor as filling as those on Fiji Airways and United Airlines. My dinner had only pasta with sauce in the container, with no other vegetable offered. I was still hungry after eating my breakfast, and I was only offered tea, when I expected both a choice of juice and tea."
Cons: "Bags got lost. Not enough time for connection at LAX ."
Pros: "The crew was outstanding to help with a defect entertainment centre. They really went out of their way to keep us happy and to solve the problem. Thanks a lot."
Cons: "There was a known 3+ hr delay in Auckland for the second part of the connection through to Sydney, that wasn't advised during the flight. It caused quite a lot of difficulty for the Qantas Lounge Staff who were asked questions and unable to assist as it was operated by LATAM (LAN)"
Pros: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Cons: "I had no problems"
Pros: "Qantus flights were great, really appretiated the extra care they took in ensuring we made our connecting flights after delays and then compensated us for American Airlines stuff up with our luggage."
Cons: "Seats looked older generation and configuration not great"
Cons: "Almost everything. This airline charges normal fees and offers low cost service. Very bad"
Cons: "Food quality can be improved a little"
Cons: "The stewards were rude and they overbooked the flight. These arrived at the gate at 6:15 and were told we could not board our plane which was to take off at 7:30. Absolute nonsense."
Pros: "Nothing in particular"
Cons: "Organization, information and communication"
Cons: "Better pillows"
Pros: "The snack was ok."
Cons: "The flight was delayed for over one hour and a half and nobody could tell us why"
Pros: "The people were very kind and very respectful."
Cons: "Well I think this doesn’t have nothing to do with the airline, I guess... any way the airport is dirty, and very to buy something you got have more money than you think, the salesperson are not friendly. To get to the plane they checked everybody’s luggage again in the crazy way!"
Pros: "Plane was clean, videos worked well. Cabin attendants were gracious and spoke excellent English. Food was good."
Cons: "Retraso en el abordaje y salida De Santiag y retraso en la entrega del equipaje en Lima"
Cons: "Nothing, they had been VERY unprofessional and incompetent, they lost the luggage and is been now two days of going around back and forth with phone calls to AA and Latham, needless to say this has been a great inconvenience for the passenger and I'm constipated because of it!"
Pros: "The whole flight went smoothly and I really have no complaints about the flight itself."
Cons: "When I arrived, my luggage did not make the connecting flight. It was tracked down and hopefully will make it to me soon but you can see how it’s inconvenient. The first leg of my flight was operated by Wamos, though it was a LATAM flight. I know that this is something that happens often for all sorts of reasons, however I can’t help but think it had something to do with the transition of my luggage from one flight to the next. My flights home are similar ( One leg of it being operated by another airline) and needless to say I’m a bit nervous about that."
Cons: "Fly us never proactively contacted us about the LATAM flight change so we missed this flight. LATAM stepped up and paid for another two flights to get us back to Austin. No thanks to Flyus, whom we will never book with again. Their customer support was a joke! Jeff"
Cons: "They lost my bag and I had to wait a full day to get it back."
Pros: "Good food and drinks"
Cons: "Leg room was cramped"
Pros: "Good seats and service"
Cons: "Taste of new menu"
Cons: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Cons: "They lost my bags"
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Pros: "It was special. Like a special limo"
Cons: "It actually was all good"
Pros: "Excellent service and the food is awesome :-) It has one of the youngest fleets in the industry!!! the LATAM Dreamliner feels so smooth! You should really try that aircraft, it has a special pressurization that you won't feel the"
Pros: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Pros: "I loved the whole trip"
Cons: "Everything was great! No complaints!!"
Pros: "My first flight on LATAM and very impressed. Fast boarding, lots of help for an English speaking passenger in Chile, newer plane, clean, and efficient flight attendants. I'll be back!"
Pros: "Plane on time performance"
Pros: "LAN moved to departure gate five minutes before scheduled Board Time from downstairs shuttle bus to plane, to a walk on gate to plane."
Cons: "Original schedule pulled in one day due to Hurricane Irma cancellation/rebook from MIA to SCL. LAN wanted $280US to change ticket. I paid $160US for ticket originally. No sympathy from LAN for hurricane impacted travelors. Extremely poor customer relations!!"
Pros: "It was comfy"
Cons: "When I got to Miami, I wasn't assisted to the next gate"
Pros: "Landing was perfect!"
Pros: "Friendly crew"
Cons: "Entertainment didn't work"
Pros: "The crew was very friendly and helpful. The flight was smooth and quiet."
Cons: "The cabin has garbage and it was dirty."
Cons: "I received a confirmation email and flight information but was unable to check into my flight upon arrival and was not in their system for the flight. Very upsetting and unreliable."
Pros: "Kindness of the crew"
Pros: "clean and new plane"
Cons: "delayed flight made me lose a day. My luggage got lost"
Pros: "The steward/ stewardesses always great."
Cons: "Tasteless food except for the desserts."
Pros: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Cons: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Pros: "Once again, I was impressed with the food and the service. The flight crew was very friendly and accommodating."
Cons: "My entertainment center didn't have audio for one of the movies so I had to use closed caption to read what the characters were saying. I had some issues trying to get the movie to play because the screen froze for a moment."
Pros: "Fabulous staff"
Cons: "Long boarding times waiting too much"
Pros: "Staff was nice but still in an airplane not moving"
Cons: "Waiting and no contact as no cell phone or internet conection to inform hotel you are not going to arrive in time to use their room"
Cons: "To short connection"
Cons: "I paid for the baby basket service but the airline only gave me the adult seat on the basket row, regardless that I was travelling with my wife. Due to that I had to ask the crew to help me to find a passenger willing to change seat with my wife so that she could travel next to my baby boy"
Pros: "Good food and staff"
Cons: "Evething was good"
Pros: "The movie choices are endless!"
Cons: "I wish I was told about the Lan app to download before we took off"
Nice crew. Good food and entertainment.
The seats were definitely comfortable. We did not have any beverage services. Also there was no wheelchair service for my mother to and from the flight and had to wait for a while before we got it. It makes it challenging considering that my mom couldn't walk fast and that delays everyone else's boarding. Besides there was also no structure or accountability of boarding in Chicago as well regardless of the group.
Flight delayed 4 hrs. Entertainment system didn’t work.
Extraordinary service in difficult times.
The lady at the check in desk never asked me if I was first class or main cabin. Just assumed I was main cabin. So they almost made me check my carry on until I showed my boarding pass. Other than that, everything was great. Smooth flight flight attendants were very nice
Pros: "The crew was super friendly and attentive"
Pros: "The flight back to Columbus made up for the flight from CLT to SJC."
Cons: "This was a multi city, round trip starting out of CLT. My connection was way too close, and we missed the connection due to a mechanical problem. The lines to get vouchers were super long, and the hotel was not the best. It was way after midnight when I got to the hotel, and I did not feel safe staying at a Quality Inn. I had to walk to my room outside, and had leave in the morning in the dark as well. I was traveling alone. Please put your passengers in a better hotel, closer to the airport. I did not expect that from American Airlines."
Pros: "Non stop smooth flight"
Cons: "Gate crew sucked"
Cons: "Full flight, but exceeded expectations"
Cons: "Tight seats on full flight"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."
Cons: "Sfo-phl flight was delayed just long enough to miss connection. Standbys were full. Instead of arriving at 10a it’s 7p"
Pros: "The sight that you can see when you fly over Cordillera de los Andes."
Cons: "No food, no entertainment. We had to board by bus, not by the bridge. Old plane."
Pros: "Boarding was quick, flight took off and landed close to the time it was supposed to."
Cons: "Seats could be more comfortable, first check d bag could be included instead."
Pros: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
Pros: "The professionalism from the entire crew. Very smooth flight. The in-flight meal was very good ."
Cons: "Even dow we were late departing Santiago Chile, we made it to Dallas in good time."
Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."
Pros: "On time arrival. Entertainment system worked on this Airbus, unlike the Boeing 737 (updated, but still outdated!) on the way out."
Cons: "Limited and unimaginative food options on board"
Cons: "American has the smallest seat space out of any airline I have been on and it is heinous."
Pros: "Nice flight, great leg room, staff was friendly and flight was on time."
Pros: "Vegetarian meal was actually good!"
Cons: "They didn’t give me ice cream :("
Cons: "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
Pros: "The boarding process was easy because it was such a small plane and it was not full."
Pros: "They were awesome, continued to stop and ask if we needed anything. Refilled my wine without me asking when it was 1/2 full and I was watching a move. Great experience on their 767"
Pros: "I usually don't like or at the meal in coach, but I had a ravioli pasta dish that was great. Also the wine was a much better quality then what I have been getting on the other airlines."
Cons: "On my particular row of seats the power outlets were dead. The flight attendant tried to reset, which reset the entertainment but the outlet remained dead. Used the USB port to charge."
Pros: "We had a really nice, friendly and fun male flight attendant."
Pros: "The plain looked brand new. The in-flight selection of movies and games was excellent."
Cons: "In Rome they told us our bags were checked thru to our final destination which was Ontario Ca. In fact they were offloaded at JFK and had we not noticed a sign indicating that we had to reclaim our bags and walk them through security they would probably still be in New York. It was a long flight and everyone was edgy, but it didn't help that the crew was too. We had assigned seats next to one another but that somehow got changed and we had to get them back at check in."
Cons: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Pros: "Experienced a 4.5 hr delay to the destination. Family had to pick up grandson (Ibooked trip for him) after midnight in L.A. 2 hour flight delay coming back which pick up had to be re-arranged again by family. Family member flew to us next day via United without any issues. Dont book through this site or use American Airlines!!!"
Cons: "See above"
Pros: "Tthe crew was very friendly"
Cons: "No food"
Pros: "Movies and food"
Cons: "I went and picked up my luggage in Dallas and an AA rep ensured me my luggage was going to El Paso in my flight ... Not true"
Pros: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
Cons: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
Pros: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
Cons: "Food could be improved. Sleep masks would be awesome as well."
Pros: "They checked my carry on"
Cons: "Seemed unprepared my movie screen nonfunctional"
Cons: "Check in crew were awful. Told us that there was a sick passenger on the plane and asked if my friend and I would volunteer to take a flight out the next day, that star alliance would put us up in a hotel over night, pay for our evening meal and fly us business class in the morning, that all we had to do was wait at our departure gate And someone would call our name before boarding. We accepted, waited patiently, then we were scolded for having our checked bags with us and told multiple different conflicting stories about how we were to board our flight, that volunteers were no longer needed. I checked multiple times with check-in crew to confirm that the scenario was a go. They confirmed each time, so I canceled my accommodations for the evening in Lima. The change up at the gate left for a big mess to clean up. The gate crew kept arguing hat they never told us to cancel our Lima plans. But that was besides the point. The point was, they told us one thing, there was a major breakdown in communication among check in and gate crew as well as between all crew and me and no crew member took ownership or apologized for the flub up. And I'd like to point out, this was not a language barrier issue, all flight crew spoke English fluently. One crew member said all volunteers were obtained and they no longer needed us, another said that the sick person flying (the initial issue) was no longer flying, so no volunteers were needed. crew never owned that. they suggested that it was our issue that we canceled our plans. We were able to fix, but incredibly disappointing and frustrating experience."
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Pros: "prop plane small, noise, shaky no problem. Great connection, plane was not full."
Pros: "Everything was on time"
Pros: "Enjoyed the entertainment."
Cons: "Food - please provide options for your customers since some of us cant eat cheese ravioli."
Pros: "Tuve 2 paradas antes de llegar a destino y realmente estaba asustada de que la maleta no llegará junto conmigo a destino pero lo hizo! Además todos los vuelos salieron a tiempo, todo funcionó muy sincronizado"
Cons: "La comida no me gusto tanto, aunque no estaba tan mal tampoco, quizás un menú para niños estaría bien que tuvieran."
Pros: "Lots of on-demand entertainment."
Cons: "Seats in economy are too narrow. When the person in front of me reclined his seat, I couldn't see the video screen. Food was bad."
The seats are so painful. No recognition of star alliance gold member
Pros: "on time! United lounge was amazing!"
Cons: "Kept getting delayed which I understand wasn’t their fault just frustrating."
Cons: "Some crew members don't know how to tolk to passengers they were rude and also they offer coffee for the second time and they said that they don't have more milk come on"
Pros: "The whole experience was fine, as expected for today’s standard."
Cons: "Boarding would be better if the window seats go first, followed by middle seats then aisle seats."
Cons: "It would have been great but they ran out of Buffalo Trace halfway through the flight - or that is the line from flight attendants"
Pros: "The seatback entertainment system was working today."
Cons: "They decried it as a pre-screening, which implies it is for everyone (perhaps because of an international flight...?), but when we arrived- they simply scanned our boarding passes without any additional questions."
Pros: "Boarding was seamless"
Cons: "Plane was old and space was tight."
Cons: "Taxied for 45 minutes, got on runway then determined we were low on fuel. Back to gate, refuel, two hour delay"
Pros: "I paid for extra space and it satisfy my needs."
Cons: "The personnel service during the flight was mediocre. In my opinion they don’t know what is customer satisfaction. They have to show that they like what they do with a simple smile. They are not doing the customer a favor . That is their job a good customer satisfaction"
Pros: "A flight attendant went out of her way to bring my wife some nuts from first class, since she said she missed having the packages of nuts and pretzels in economy."
Cons: "The stand-by for business class upgrade process is anything but clear."
Pros: "That everything was as scheduled no complaints at all"
Cons: "Crew was very courteous"
Pros: "We had a tail wind and the flight was super fast!"
Cons: "The were a lot of screaming babies around."
Pros: "fast take off and good service."
Cons: "One hour on tarmac."
Cons: "Uncomfortable seating and temperature"
Pros: "A list we were given a nother. Day to travel"
Pros: "Decent flight made it there I time. Flight attendants were very nice and helpful"
Pros: "I liked that the plane did not crash"
Pros: "The seats were soft. The convenience of flying out of Asheville was great."
Cons: "We sat on the tarmac for 45 minutes waiting. When the captain spoke, no one on the plane could understand a word he said due to the poor speakers, his accent?, and he spoke too fast. I nearly missed my connection in Chicago."
Pros: "Flight attendants were great. They brought the food and drink cats down the aisle at least 5 times each during the flight."
Cons: "In flight entertainment system worked great for the first hour or so and then would spool for several minutes for every minute of movie that it would play. Flight attendants could not so anything to fix it."
Pros: "Crew was great. Very patient with a difficult situation."
Cons: "Issue with something in the bathroom. I was on the plane watching them decide what to do for 20 minutes or more. Then I had to de-plane (just my row) while they cleaned. Then they decided it was too wet. Everyone deplaned. They changed planes and we didn't leave for hours. Seems like they could have found the issue and changed planes before we boarded."
Pros: "The space and entertainment was good"
Pros: "I booked the basic economy and I was pleased that I had a row to myself. I was nervous it was going to be a tight flight because of the smaller plane. Also I enjoyed the onboard movies available on our personal devices."
Cons: "Chair spacing, being 6 foot and two inches, it was hard for my legs."
Cons: "I've flown United for years and this was the most cramped plane - I'm 5'9 and I barely fit in the seat with my knees hitting the seat in front of me. Seems as though the seats have also been redone and made thinner - assuming to fit more rows in which results in more uncomfortable seats and far less room. Other than the entertainment on the flight - this was very reminiscent of a Frontier or Spirit airplane ride."
Pros: "Flight wasn't full so got to sit w/o middle seat psgr."
Cons: "UA app for in flight movie kept losing contact or sound."
Cons: "Tight seating for transatlantic flight. More importantly avoid Toronto at all costs. Need to clear customs and go back through security again on a connecting flight. Takes forever. Food was not good at all."
Pros: "Telephone support was very good. Gate crew did what they could but United keeps them overloaded with very little discretion to actually do anything."
Cons: "Flight delayed due to mechanical problems for four hours."
Pros: "Met the time frame stated"
Cons: "Bathroom smelly"
Cons: "3x we changed our gate nos inorder to board ..."
Pros: "I paid to DIRECT TV..... 3 sets of earplugs did not work. No one offered as to how I get my money back. The connection perhaps was not good. However no one tried to help"
Pros: "Did not make our flight to dickinson sitting in line in denver to make new flight. Only one flies into dickinson on sun and it's a late one. Will have to fly to different city."
Cons: "it got cancelled and di not have"
Pros: "Boarding was quick, staff was friendly and helpful."
Cons: "No in flight entertainment..."
Pros: "Second flight was a million times better"
Cons: "Customer service at united was rude on all ends phone and counter. Plane was delayed five different times and delayed for both flights. still at airport actually waiting on plane to take off when it was suppose to at 834 pm now it's 1142 pm so three hours later. I don't know who is running united airlines but it's a joke and should be shut down. There is so many people upset right now, horrible airlines."
Pros: "Service was pleasant"
Cons: "No complaints"
Pros: "Got on the plane fast."
Cons: "The crew was noticeably rude to both passengers as well as to other crew members. They made it obvious that they didn't want to be there and were less than accommodating when the overhead bins ran out of space."
Pros: "Televisions in the headrests, friendly crew."
Cons: "We were unable to land in Newark due to congestion. We ran out of gas and had to divert to Philadelphia and wait an hour. Once we were able to land in Newark, the gate was broken and could not connect to the plane. We sat another 45 minutes before they decided to let us connect to another gate. They gave everyone on the flight free tv after I had already paid $7.99 for mine and did not reimburse me."
Cons: "We paid extra to have seating together in an upgraded to business class. We paid an additional $89.00 each for this option on top of our airfare. When we got to the boarding gate and we were ready to have our ticket scanned we were told, "unfortunately, you two won't be able to be seated together, we had a seat change that affected your seating." then we were asked to go to the counter at the gate to see what could be done, but there was nothing that could be done, the flight was full. So our money was collected but due to the mess up on seating and loss of our $600.00 epi pen medication we didn't take the flight."
Pros: "Attendant attitude"
Cons: "Noise in the cabin. Food was only two options, none vegetarian. Bathrooms locked all the time."
Cons: "Was good"
Cons: "Flight got cancelled after being delayed for over 2 hours for mechanical issues. Gate agent was not overwhelmingly helpful or understanding to people's frustrations during the delay and didn't go out of her way to try to help. Customer Service was helpful and able to rebook and provide overnight hotel accommodations, but it was a very slow process that clearly frustrated some customers even more. Clearly not anyone's fault, but still frustrating and not a great flying experience."
Pros: "It wasn't over crowded."
Cons: "When arriving to the airport it was a bit confusing first finding where to get our connecting flight, that may have been an airport problem. But once we got to the right gate our plane was cancel or re-gated/scheduled three times. We had to walk all over the airport with less and less time to spare to make our flight out. When asking for direction or where to go we could never get a straight answer, it seem as if no one knew where to send us. I felt if I was being herded and hustled on getting a flight home, I had no choice in the matter of getting my flight out. If it wasn't for another passenger flying on the same plane we may have missed our flight all together because she was getting alerts on her phone for changes or updates. Once on the flight the air-condition was linking on one of our seat and we were first told to put a blanket over our head until take off, then we saw some empty seats so we asked to move. Once arriving at Cleveland airport we only discover our luggage had not arrived yet, not only did it not arrive we were told it had not yet left London Hethrow Airport and we would maybe get it in 24 hours. This was a problem because some of our personals we needed were in that luggage and we just had to make due and wait and see. We got our luggage the next day only for me to notice my lock was not on my luggage I do not know if this was taken off or I mistakenly left it off but I really do not think I did but I will check with the hotel to see if I left it there. I have always liked United but this really made me think on who to plan my next trip with later this year. And certainly will do my best to avoid coming through New Jersey. :("
Pros: "Crew was very nice and was very responsive with passengers."
Cons: "Flight was delayed so we ended up arriving about 40 minutes late. Not enough leg room which ends up making lots of people grumpy."
Cons: "my seat had some trouble then my TV didnt work at all i asked the flight attended for some help she said oh yea that doesn't work then walked away ..5 1/2 hr flight i will not flight this airline again"