Lost luggage Sydney airport is horrible but the flight was great
Flight delayed twice, first in Auckland, then in Melbourne! To top it off my bags went missing. Been on the phone with 5 different people/ departments, still no luck. Never flying Qantas again!
I ask for a change of flight from Los Angeles to Sydney and I payed $34 but when I arrive in the airport I was checked in the flight from Los Angeles to Melbourne which was de original flight I booked.
Pros: "screen, ubs charger"
Cons: "be more careful with luggage; 8 flights on this trip and it would be this last one that my luggage cover was lost, and it wasn't a cheap one."
Pros: "Crew were excellent"
Cons: "The entertainment screen was hard to interact with."
Pros: "Entertainment was very good. Crew was professional and efficient."
Cons: "The seat had no lower back support and was really uncomfortable."
Cons: "Qantas is always delayed leaving"
Pros: "The crew was amazing. I asked a crew member for some paracetamol for a headache. Several crew members kept checking up on me to make sure I was fine."
Pros: "All as expected."
Cons: "Crew could have been more pleasant."
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "Good food and snacks. Great boarding and off boarding experience. Appreciated the help by Qantas ground crew who helped me with my wheelchair in Sydney."
Cons: "Small, uncomfortable economy seating. Crew came by infrequently but were attentive when they came."
Pros: "all good"
Cons: "all good"
Cons: "Baby stroller was sent to baggage claim. I had to walk with small baby and a bunch of bags through all steps instead of using the stroller."
Pros: "Best food and flight service EVER. Loved the net leg rests, pillows, blankets, entertainment selections"
Cons: "Seat arms didn't fold completely back between seats."
Pros: "Everything went well. boarding and check in."
Cons: "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."
Pros: "Crew was nice and ready to help"
Pros: "This flight was pretty roomy since I had a whole row to myself."
Cons: "When I checked in there were 2 employees behind the counter ignoring the line of people dropping off checked bags and 1 employee actually working to take checked bags. This is the third time in a row that this has happened on a Qantas flight for me."
Cons: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Cons: "My family of 4 were not seated together even though all four tickets were purchased together in the same booking. After booking through KAYAK for flights, the on-line check-in process was a nightmare with the KAYAK booking number not matching the information required by QANTAS. As my children were all spread over the plane, and two son's look very similar, a hostess almost did not serve one of my son's a meal as she believed my son had already received a meal further forward in the plane. Thankfully, upon checking, the hostess realised that it was a case of mistaken identity."
Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"
Pros: "The staff on the flight was fine."
Cons: "When I went to transfer flight to Perth there was an agent at the security who found that I had a wallet ninja and showed him it just threw it in the trash without asking me what my options were. Had an attitude when I asked what the heck? He was totally rude and ruined my perception of the Qantas staff."
Cons: "1. Food option ran out quickly 2. The row I was sitting in had limited leg room (61)"
Cons: "Little more leg room required"
Pros: "Staff this direction was friendly and helpful."
Cons: "You can't check in online or at the kiosk. You must adhere strictly to the carry-on baggage size and weight. The airplanes are a bit worn."
Cons: "Flight was canceled after 8 hours of Rebooked flight included an additonal stop, as well as overnight layover. Qantas made no attempt to give have better flights or offer any vouchers for the trouble (they provided the bare minimum of hotel, but no additional perks)."
Pros: "Staff of Quantas was helpful getting us on the plane after Emerites suspended our tickets We had to pay for a second set of tickets at a higher price on the day of our flight Lucky we made the flight"
Cons: "The seating was s cramped Glad the flight was only 3 hours"
Pros: "Speed of flight was excellent. Overheard storage was good."
Cons: "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."
Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"
Cons: "i missed mt plane because i i forgot my passport!!!"
Cons: "Qantas food gets worse each flight."
Cons: "Flight was delayed"
Pros: "One of the representatives was genuinely helpful. She made a better effort than others to help me find another flight replacement."
Cons: "Most representative/consultants were not helpful. I was given inconsistent information by different representatives."
Pros: "I like ice cream (TipTop icecream). It was okay and much better then meal. The dark chocolate after meal was also good."
Cons: "I didn't like food in flight. I don't eat beef and the other option was not tasteful."
Pros: "The crew were very polite and helpful given the stressful circumstances."
Cons: "Boarding was a mess. One staff member trying to deal with a full flight of delayed and tired passengers. Given the delay out of NY (due to weather) connecting flight to melbourne was missed. Not happy that I was put on a flight to Sydney instead. Entertainment system is dated. Personal headphones don’t plug in and the interface was unresponsive. Expected better from qantas."
Pros: "The crew on both legs of our flight were great and did their very best to take care of the customers even in poor circumstances."
Cons: "Our original flight from Sydney to SFO was cancelled due to mechanical issues after boarding over an hour late and then sitting in our seats on the tarmac for over 3 hours. The flight was rebooked for the next day, but on a much older and far less comfortable plane. The plane had no room of any kind, especially for a taller person, and there was no choice but to put your seat back if the person in front of you had. The inflight entertainment was also far less advanced. After having such an excellent flight to Australia I was highly disappointed by the flight home. Other than putting us in a free hotel for the night and paying for taxi fares there was no compensation which cost me a full day of work."
Cons: "floor of plane not clean full of crumbs"
Cons: "The QF 73 was more than 4 hrs late. The boarding ticket states boarding @16:30, but no one said anything and the PA gave no announcement. The actual boarding did not happen until after 17:00."
Pros: "Service was good"
Cons: "Delays are too often"
Pros: "On time. Smooth ride. Shorter than expected. Great service."
Cons: "Headset broken on entertainment system. Ancient hardware. Food. Meh."
Pros: "Movie selection was excellent"
Cons: "They missed giving me a chocolate!"
Pros: "The on board staff were fantastic, very personable, helpful and friendly."
Pros: "Very accommodating for such a long flight."
Cons: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Pros: "Our boarding & flight crew were excellent. They went above & beyond to help us through the delay that ocutred due to engine cover repairs."
Cons: "I was told LAX would have corrected flight/boarding info upon arrival. They did not. They made us wait & go through 2 lines that made us miss any connection home. The rep was inexperienced & slow. I had to spend the night in LA & had to pay someone $500 to work at my store in my stead. Ended up negative experience. ."
Pros: "Smooth and timely flight."
Cons: "The egg salad sandwich."
Pros: "Service always great. Smooth lift off and landing. Just feels so safe. I trust Qantas 100%."
Pros: "They went above and beyond"
Cons: "All was great"
Pros: "First time I flew Qantas and it was a flight from Melb- Dubai and then Dubai - London. I sat in row 62 and the food three times the food selection had run out the fruits and beef curry. I wasn't able to check in online which was quite annoying. The crew from Melb-Dubai were fantastic. So friendly and talkative and I think one was called Jordan."
Pros: "Best price for derect flight. Crew was pleaant , food was ok. Would fly same flight again."