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Pros: the “salad” lunch before landing was excellent

Cons: a cleaner plane and the second lavatory upfront was minuscule

Pros: Crew was nice the flight was smooth and comfortable seats.

Cons: Delays both in DETROIT and a huge delay in Shanghai.

Pros: Nice crew

Cons: No leg room for 6’6” person.

Cons: Seats are too small, uncomfortable. We had a 50 minute delay in departure.

Pros: Crew was friendly, flight was very smooth and arrived early

Cons: All I got for breakfast was a muffin, they ran out of fruit and yogurt before they got to my seat

Pros: Friendly crew and good service

Cons: Outdated seat and plane. No privacy in business class. Seat and biz class layout not competitive (2-2-2)

Pros: Crew were nice and entertainment was ok.

Cons: Flight was 1hr 40 minutes late and had to catch a bus to the end of the airport to even board. As well as shared terminal gates...

Pros: Entertainment and service was outstanding.

Cons: I could have used more leg room.

Cons: The boarding was inconvenient. LAX has just been updated. Gerri g a bus out to the tarmac is something I expect in Africa. Can Air NZ move to a different terminal?

Pros: Food was delicious. They served dinner and breakfast. The flight was not crowded. I was able to sleep by stretching across 3 economy seats in my row.

Cons: It would be better if the armrests went up.

Pros: Great crew. Wine and cheese was nice.

Cons: Nothing. All good.

Pros: The crew for Qantas is normally pretty damn good. This trip was no exception.

Cons: The plane had a mechanical issue. The plane had sat on the ground for over 12 hours according to flightaware. They didn’t try to work on the mechanics issue till about an hour or two before boarding. This delay caused a lot of issues for so many passengers trying to make connecting flights.

Pros: Entertainment was very good. Crew was professional and efficient.

Cons: The seat had no lower back support and was really uncomfortable.

Pros: Crew was friendly, flight was very smooth and arrived early

Cons: All I got for breakfast was a muffin, they ran out of fruit and yogurt before they got to my seat

Cons: 0

Pros: this is the airline

Cons: I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans.

Pros: Maria in Winnipeg tried to find me decent connections. She did book me into a hotel in Boston as I missed connection 3 times!!!!

Cons: Flights that arrive and leave on time. How can one plan a trip if flights are continually cancelled or delayed. Very frustrating and a very unhappy customer.

Pros: Like the pleasantries from the Delta crew

Cons: More snacks :) !!!!