A lot of space for improvement. Wish it was better
The flight was cancelled. I asked Kayak for a refund by email. No answer.
Everything. the flight was cancelled and I get a new flight two days later
Pros: "Great service. Lovely crew."
Cons: "Legroom was pretty tight, and im short."
Pros: "Super service. From gate in Frankfurt to Rome."
Cons: "Communication on which luggage carousel our luggage was going to be on. The screen said, carousel 11 when in actuality, it was carousel 10. Very confusing...and caused me a delay. That’s the only frustration in the entire trip so far."
Pros: "Service and hospitality. On dot service with no major delays."
Pros: "I loves the pilot. He seemed to love his job and would make a couple funny jokes every time he spoke on the speakers and I never see that. Loved him and his landing was the only one not giving me any ear aches."
Cons: "Flight attendant missed couple lines of food and after letting them know instead of bringing the cart back they were tossing the entire plate on top of the head of the other passengers. One of them fell of right on one of the passengers. The second thing that irritates me is that one of the flight attendant approached me and was asking if I want chicken beef or pasta and I said chicken and she was like that is not an option in a very rude tone as of I am dumb or deaf of some sort. The other passengers also confirmed that they heard she did say that chicken was an option She could’ve nicely said it or apologized for telling an option that doesn’t exist. Instead she was giving an really bad attitude about it. Very irritated"
Cons: "Food could be improved."
Pros: "Really not many things to complain about on this kind of flight."
Cons: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Pros: "Flight on time"
Cons: "UAL sucks, as expected."
Pros: "Not a long flight, overhead lockers had space although I wasn't helped to find somewhere. Crew lovely otherwise."
Cons: "Boarding from a connecting flight wasn't enough time, esp as our duty free purchases were selected for additional screening. Food was identical to what we had been offered on previous flight, and the outbound one."
Pros: "Plane was comfortable, ample, with plenty of room, departed and arrived sharp in time"
Cons: "Boarding process was a mess, no one respected nor enforced priority boarding, they call for business and preferred access boarding and everyone rushed, and the airline agents just started to accept all people"
Pros: "Crew rearranged people before takeoff to allow elbow room. Excellent food, salad and vegetable with meat option to help with hydration, wonderful noodle."
Cons: "Slightly too cool but I had an extra blanket and that is preferable to hot."
Pros: "The agent worked hard to find us another flight to rome"
Cons: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Cons: "There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!"
Pros: "Friendly and professional crew, toys for the child."
Cons: "My luggage was lost and not located"
Pros: "Everything. Lufthansa is still the best."
Pros: "In this day of continuous service cutbacks Lufthansa has managed to keep amenities that make long flights bearable. The boarding was early and efficient. Meals were decent and plentiful. Hot hand wipes were provided. Hundreds of video entertainment options and fairly friendly English speaking flight attendants. I recommend paying the small upcharge to choose seats with extra legroom. totally worth it on the long haul"
Cons: "Be there early. They board early"
Cons: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Pros: "Reliability, usual Lufthansa service"
Cons: "Delay due to technical problem with the aircraft, however better that than any consequences of that. Food is rudimentary, and there is no vegetarian version of the sandwich any more."
Pros: "The crew did a great job. The flight turned out to be nearly 10 hours since we had 150 knot headwinds. The food and free wine made things much to tolerable. You can't go wrong with Lufthansa."
Pros: "staff"
Cons: "major delay, poor communication andaccommodation considering delay"
Pros: "The hospitality crew that was at SFO gave us the location of a lounge to go to which closed at 8 pm. The time they gave the location was at 8.25 pm. She was uninformed and not very highly trained. Lounge was disgusting. Messy, crowded - seemed like a 2nd class waiting room in an Indian railway station. The boarding was very poorly managed by the same lady!"
Cons: "Lounge, crew, boarding area"
Pros: "We enjoyed everything about our Lufthansa experience. Crew and flight attendants were very kind and attentive throughout the entire flight. On both of our international flights my wife and I had 4 seats to ourselves, which allowed us to stretch out much more comfortably. Flights were on time, landings smooth, online entertainment worked great, food was delicious, and the service outstanding."
Cons: "nothing"
Pros: "Excellent crew-seats were decent-not as good as Emirates., but doable. Seats from Frankfurt to Bengaluru in India were smaller than US domestic airlines-a feat thought unachieveable!!"
Cons: "Food was terrible-choice for dinner was Salmon or pasta with tomato sauce! Obviously picked the salmon which was sitting on a bed of soggy rice and a dinner roll that was so cold, I could cool my drink with! It was also hard enough to use for self-defense. The entertainment system was so bad, the kid behind me was punching the screen!! It took me 5 minutes to wait for the screen to respond and it was not much larger than my phone. Again, miss Emirates-this will be my last flight on Lufthansa!!!"
Pros: "Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts."
Cons: "Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it."
Pros: "Crew worked very hard to accommodate us."
Cons: "Was seated in a section with many noisy infants. I could not sleep or even hear the entertainment system sometimes. Not the airline's fault. People should know better than to travel with infants. I felt sorry for the crew."
Pros: "During this flight, the attendants were suprisingly kind."
Cons: "Entertainment was just too poor(movie selection was just counted numbers.) the seat comfort was one of the ugliest, I think. even though they prepared many of premium seats, still once you compare with other airlines, it is far below than the average I think."
Pros: "The crew was very polite!"
Cons: "It felt really tight."
Pros: "The staff was professional all the way from check in to boarding to flight attendance ..."
Cons: "I liked everything .. everything was done professionally."
Pros: "Afterall I did get rice iso pasta."
Cons: "Cold. My chair was bumped because us was just a little bit broader in the gangway than the other chairs. (54c) There is no possebility fot ordering foid for me: diet is without grains at all and without sugar at all."
Cons: "The boarding process takes too long as people try to take too many things"
Pros: "The pilot and cree were proactive in returning thevplane 36mins inflight due to an un unexplained smell everyone was treated well and another aircraft was made available for the flight back"
Cons: "Nothing to comment"
Pros: "Flight was fine. Entertainment selections were good. Food was ok but better than any American flights in recent memory."
Cons: "Staff was courteous but not as service oriented as my initial flight to Munich the week prior which is the only reason for 3 stars. Not as friendly, fewer stops with drink cart and other refreshments"
Pros: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"
Pros: "Cleanliness of the plane, brand new plane, delicious food, real silverware, Plesant crew, love the entertainment"
Cons: "Chaos when getting in the plane. First come first serve which could lead to problems. Everyone wants to get in the plane at once"
Pros: "Extra luggage at not extra charge. Good food... Love the crew"
Cons: "Messy boarding"
Pros: "Aircraft crew and operations were excellent."
Cons: "My original itinerary was booked with Airfare.com with a 93 minute layover at ORD, subsequently abbreviated to 40 minutes. Despite my repeated requests, neither Airfare.com nor United nor Lufthansa were willing to adjust my consequent itinerary to correct that conspicuous deficiency. Instead, both United and Lufthansa representatives repeatedly assured me that the 40 minute connection would present no problem; and Airfare.com tried to extract a 33% premium on its original sale to make any such adjustment. As it turned out, my apprehensions were realized when boarding and tarmac delays at SFO consumed the entire layover, and a subsequent gate delay at ORD frustrated the commendable efforts of the flight crew to facilitate the de-boarding of passengers with close connections. Contrary to United and Lufthansa's explicit reassurances, the long run halfway down one concourse and all the way back up a second left me four minutes short of the gate closure. You guys need to get your act together. If either airline chooses to finance its operations by selling tickets to an "aggregator", such a business practice should not relieve the airline of its obligation to provide reliable service to its ultimate customer, the flyer. I am currently working to identify an appropriate regulatory agency to whom to report this cynical misrepresentation of services and the patently corrupt business model upon which it is based."
Pros: "Worst flight experience EVER"
Cons: "Still have not found our lost bags"
Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"
Pros: "Everything was great, from a complimentary checked bag to plentiful drinks and entertainment choices. Plus the seat backs recline and the seat pushes out so you're extra comfortable on long flights."
Pros: "Got the seat that I paid extra for ,,,"
Pros: "The services the food the plane the sits"
Cons: "The lines getting in the planes took a little too long but not much"
Pros: "Everything is great. The airplane, staff, and their terminal at the airport"
Cons: "I can't find anything bad about me experience with Lufthansa."
Pros: "Nice plane, fast boarding, more room."
Cons: "Needs more lavatories"