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Pros: "We really enjoyed this airline!"

Pros: "best airline"
Cons: "when its best there is no comment"

Pros: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Cons: "Some alcoholic drinks"

Pros: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Cons: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."

Pros: "Train the stuff Better food"

Cons: "Food"

Pros: "Everything normal as expected on an economy class nothing special."
Cons: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Pros: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Cons: "I did not find a gap"

Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."

Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"

Pros: "Food, seat, entertainment"
Cons: "The staff though friendly was found to be unhelpful. I was literally carrying three bags and a toddler in my arms, and passed by at least three crew members. But none of them bothered helping me. Your measure of success is not just how well you treat your business class. That’s not being world class"

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Cons: "Headphones- only one channel."

Pros: "Great staff, great comfort. Great airline!"
Cons: "The boarding system is somewhat confusing with 5 different zonings."

Pros: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."

Pros: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Cons: "Please include Nigerian and Ghana movies"

Pros: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"

Pros: "Staff"
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"

Pros: "The crew was absolutely amazing"
Cons: "More movies on the system"

Pros: "Yes"
Cons: "No"

Pros: "Good"
Cons: "Food"

Pros: "The crews are very friendly and seats are very comfortable"
Cons: "There nothing could have been better cause everything is perfect"

Cons: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"

Pros: "Yes"

Pros: "Yes"

Pros: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."

Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."

Pros: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Cons: "There was nothing I didn't like about this flight"

Pros: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Cons: "Short transit time"

Pros: "Great crew and food served was nice for airline food."
Cons: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"

Pros: "The service was excellent & food satisfying."
Cons: "The liquor variety could be better."

Pros: "The friendly and helpful service."
Cons: "There was a long line by my seat to use the restrooms."

Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Cons: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."

Pros: "empty seat next to me!"
Cons: "more cramped than akld to doha"

Pros: "legroom"
Cons: "being in the middle of three"

Pros: "Great"
Cons: "Too long, lol"

Cons: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."

Pros: "Ended up with 3 seats to myself at night."
Cons: "Entertainment touch screen difficult to operate. Screen had a blue vertical hue in middle of screen, seat 28H"

Pros: "Snacks and the crews on board"
Cons: "The crews in the airport, not friendly. They dont even smile!"

Pros: "Excellent on board staff"

Pros: "The service and food."

Pros: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Cons: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."

Pros: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."

Pros: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Cons: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."

Cons: "My seat would not go back. The food was all carbohydrates and quite cool instead of warm. There was only one tiny piece of chicken in chicken roll."

Pros: "crew was lovely and plane was very new"
Cons: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Pros: "Friendly and genuine staff. Clean plane. Staff were well organised."
Cons: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."

Pros: "Service, seats, beds, food, entertainment, EVERYTHING !!!"

Pros: "quick eficient"
Cons: "long flight"

Pros: "Excellent crew, who make each person important."
Cons: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."

Pros: "Quick boarding, good choice of movies"
Cons: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."

Pros: "The entertainment was great and the crew was very friendly and helpful"
Cons: "The ability to access bathrooms after turbulence has ended"

Pros: "Noce ride. Cabin crew was very friendly and helpful"
Cons: "Not much. Maybe better food. We asked for low fat option. They served bread. If they knew food better they knew carbs equals fat. Overall it was a good flight"

Cons: "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."

Pros: "The crew was responsive"
Cons: "The live news"

Pros: "Great crew, comfortable flight"
Cons: "the inflight food needs to be more accommodative"

Pros: "Everything"

Cons: "Nothing"

Pros: "Great crew and entertainment"
Cons: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"

Pros: "Crew, food, seats were great (my route was empty on the first flight, so I could lay down across other seats). They provided amenity kids even in economy class."
Cons: "The connection was too tight. A staff member led us to a bus to the next terminal, but left at security without a word. I ended up running from security all the way to my gate, feeling I was going to miss my flight. They still had the gate open past the scheduled time, but wish I didn't have to run."

Pros: "Crew were great! Emergency exit was great too"

Pros: "Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better"
Cons: "I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise..."

Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."

Pros: "good"
Cons: "better boarding system required"

Cons: "Not much food to eat."

Pros: "Good food friendly staff"

Cons: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."

Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."

Pros: "great flight service with accommodating staff. in flight entertainment had awesome variety."
Cons: "none"

Pros: "We survived"
Cons: "Plane was cramped and old. We watched all of our luggage sit on the tarmac and told attendants who did nothing. Who knows when we will get it back"

Pros: "I had plenty of space"
Cons: "There should be more vegetarian options available. Crew were very slow in responding to my requests."

Pros: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Cons: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."

Pros: "Delayed departure. Unable to catch up time. Landed late. Bus took a very long time. Missed the connecting flight"
Cons: "Hotel with all meals provided."

Cons: "About 30 of us waitined about 20 minutes for the bus to transfer from plane to terminal . I only had 35 minutes to get to my gate for my transfer to Glasgow . No chance for anything to eat . Not happy ."

Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."

Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."

Pros: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"

Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"

Cons: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worse flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."

Pros: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade."

Pros: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Cons: "No foot rest - limited ability to upgrade. Bit noisy down the back but not to bad with noise cancelling headphones."

Pros: "The food and the ICE video center"
Cons: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."

Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."

Pros: "Crew were friendly Entertainment was good"
Cons: "My meal was forgotten and when I asked for it I received dried red cabbage and a dried up tomato and a grated carrot and something I didn't know what it was. The bread was not gluten free on this meal so I couldn't eat it. Unlike the first leg of my journey this meal didn't have my name or seat number on. I feel like it was put together once I asked where my meal was. Snacks offered but not gluten free so was very hungry from previous flight."

Cons: "All good"

Pros: "Footrest would make the flight just perfect."
Cons: "No footrest. Makes it a little uncomfortable for short people."

Pros: "Consistently good service from emirates crew"
Cons: "Too much meat in the dining options Boarding was slow"

Cons: "Food was not awful and most item not available in Fist Suites"

Pros: "I left my kindle reader in the seatback in my flight to Dubai. They found it and returned it to me on my retum doback to Chicago 3 weeks later."
Cons: "Lactose free meal was disgusting."

Pros: "Verry efficient and helpful even with oversize canvas painting,, didn't expect luggage to be transferred so quickly but the made it!"
Cons: "Delay and worry I would miss connection"

Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"

Pros: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
Cons: "The delay to get on the flight, hard with a toddler."

Pros: "The flight was ok. We had very little lay over time which meant. We had to run across the airport to get to our flight. This also meant that some luggage got left behind. It was frustrating but atleast the airline ensured that it was delivered in one piece to our home addresses. Give them a plus for that"
Cons: "Left behind luggage Short layover"

Pros: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"

Pros: "Flight schedule is perfect for a family."
Cons: "Crews are not responsive to my call during the flight."

Pros: "I was upgraded to business class. Very nice"

Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."

Pros: "Staff were quite attentive. All requested were promptly fulfilled"
Cons: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."

Pros: "Level of entertainment"
Cons: "My companion ‘s screws wasn’t working. The stewardess was advised twice but nothing was done"

Pros: "Na"
Cons: "Na"

Pros: "Everything was comfortable and the crew were lovely."

Cons: "on time, but bad connection experience"

Cons: "I would definitely have vegetarian food. 30% of population is vegetarian"

Cons: "The transfer from international flights to domestic is difficult. I came to Guangzhou with a joint flight of Turkish airlines and China southern but there was no one at the airport when we landed to inform us how to transfer our luggage to the domestic flights and how to check in. Considering I don’t know Chinese, this was tough."

Pros: "food is amazing"
Cons: "seat is outdated, but new seat for biz is coming very soon"

Pros: "The flight and crew were excellent. Turkish Airlines business is always good."
Cons: "The delay leaving Heathrow was not so good.... missed connecting flight in Istanbul and no availability on the night flight. Had to re-book with Air Astana."

Pros: "Very old plane, seats not updated and not working properly, food was served once on an 8 hour flight, there was turbulance for over 5 hours consistently, and the pilots did nothing to go around it. As a pilot, i can tell you this can be avoided. Some of the crew were not friendly. Old movie library."
Cons: "New and updated plane, especially business class, more trained crew, seats that work and function normally, better and more food, served a light breakfast on an 8 hr flight. Updated movie library."

Pros: "Flight arrived on time."
Cons: "Boarding was unnecessarily chaotic."

Pros: "Entertainment and food are always reliably good on Turkish."
Cons: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."

Pros: "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
Cons: "Foot rest in economy, gluten free meal is poor (except bread)."

Pros: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Cons: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"

Cons: "Foot rests in economy - better ventilation options airflow"

Cons: "The seats are so small and place was very squeeze"

Pros: "Flight was on time."
Cons: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"

Pros: "Entertainment"
Cons: "Food"

Pros: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

Cons: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."

Pros: "Dining, crew service, cost of international business class lie flat seat less than half of what the others would have cost. In spite of the weaknesses, would fly again."
Cons: "Chaotic boarding scene at Istanbul-Ataturk airport. Comfort of the lie flat seat on the 777 less than optimal: thin sleeping pad. Lounge at IST crowded, dirty."

Pros: "Excellent staff."
Cons: "Very cramped, even for economy."

Pros: "customer service was great :)"

Pros: "Excellent service. Very tasty food."
Cons: "Too many voice announcements, interfering with the entertainments system."

Pros: "All."
Cons: "Food may become better. Not twice meat, especially not late at night. Give an option for an omelet for example"

Pros: "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"

Pros: "The plane was too hot"
Cons: "Plane too hot"

Pros: "The flight attendants"
Cons: "Na"

Cons: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"

Pros: "Again, food and service in business class were superb. A newer 777 and more comfortable lie-flat seats"
Cons: "Business class gets only one small lavatory."

Pros: "Food and service in business class were exceptional."
Cons: "Lie-flat seats hard as plank boards!"

Cons: "The head phones are terrible."

Cons: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"

Pros: "Service, flight and landing, exceptional!!!"
Cons: "No cons..."

Pros: "Big plane, friendly staff, good food."
Cons: "Sometime, it gets a bit too cold."

Pros: "Fare good. Food good. Staff generally pleasant but will not go the extra step to when needed."
Cons: "Repeatedly announce overhead during rest time. Asked for help from crew when one of the kids threw up, but they did help. Otherwise, generally good airline"

Pros: "The food was nice, seat was comfortable"
Cons: "Flight attendants never come back on my query, even after asking to 2 crews"

Pros: "I liked the food."
Cons: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Pros: "Flight time and layover at connecting flight"
Cons: "Food needs to improved. In all other flight Indian spice is served as Asian veg flight seat are too tight"

Pros: "Food"
Cons: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"

Pros: "Great service, incredible food. To give it a quick one: we ate the fish. ON AN AIRPLANE. I never eat the fish on a plane, but the chefs were great. Everything we ate was exceptional. Oh, beyond the food? The seats are great and the lie-flat worked perfectly. The entertainment system was great as well, and the live TV allowed me to catch the NBA playoffs while in the air. All-in-all, I couldn't recommend this flight more."

Pros: "Nothing much to shout about this flight. It got there safely?"
Cons: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."

Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"

Cons: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"

Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Pros: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"

Pros: "Comfortable, on time and as always good service from Turkish Airlines"

Cons: "Timing"

Pros: "The food was nice. The onboard crew was kind."
Cons: "Our first flight was delayed (due to the air graft arriving late), causing us to miss this flight. The Turkish Airline staff informed us that we would have to wait 24 hours, purchase a hotel at our own expense, and acquire a Turkish visa, also at our own expense. When my husband asked to speak to a manager, it took 45 minutes before a staff member offered us another flight that arrived only a few hours later. All other staff members were on their personal cell phones and would not answer our questions. By the time our boarding passes we’re printed (an hour later)we had to run to our gate in order to make our flight. This left us no time to contact our driver who was picking us up and let him know when our next flight was arriving. We’re extremely disappointed in the customer service and appalled at the lack of professionalism."

Cons: "Small seats in the economy class"

Pros: "Everything was great"
Cons: "Increase entertainment options but it was still great just need more latest music"

Pros: "Well looked after from start to finish!"
Cons: "Nothing!"

Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."

Cons: "It's KLM. What else do you need to know."

Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"

Cons: "Boarding was crazy. Could not everyone in the gate area."

Cons: "Everything was OK"

Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Pros: "Food was great, enjoyed watching videos, staff very profession and friendly."
Cons: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Pros: "Great airline"

Cons: "Fix the damn KIOSKS at Vienna!"

Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"

Cons: "Travelled business class and was ace experience"

Cons: "Flight got delayed 30 minutes"

Pros: "Friendly crew"
Cons: "Can’t think of anything"

Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"

Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."

Cons: "Flight cancelled"

Pros: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Cons: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"

Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"

Cons: "Need more leg room!!! Larger meals needed."

Pros: "very attentive crew"
Cons: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"

Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."

Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"

Cons: "My suitcase didn't come with the airline."

Pros: "Everything is alright"

Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Nothing"

Pros: "NOTHING"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"

Cons: "Nothing special"

Cons: "Nothing special"

Pros: "Great service"

Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"

Pros: "Friendly crew."
Cons: "So many people on a 747!!"

Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."

Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."

Pros: "Great on board service from a very professional crew."
Cons: "Can't think of a thing."

Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Cons: "infotainment was down. Lost my luggage the flight was delayed"

Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."

Pros: "Arrived Early!"
Cons: "Left Late :-)"