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Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
Service needs to improve. Air hostess do not register flyers request and we need to keep on repeating our request to them on multiple occasions
I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.
More leg room and comfortable seats at least for long flights
Inexperienced e crew, no personal greeting for gold member, not the same emirates service that I know. I take this flight almost weekly
Emirates flights always nice. Service rendered by the staff is superb.I am always comfortable in Emirates flights.
Overall emirates continues to amaze me with their. Awesome service . I had shifted away from emirates , because I lost luggage and watch in emirates in 2019 that drifted me away from this airline , but I am willing to give it try
Boarding was delayed but the information about delays was not provided
Overall experience was bad , one does not expect after travelling for 14 hrs in Boing 777-300 ER to be pushed in to a craft with a extermly poor seating pitch, no room for hand baggage in the luggege bins and extermly poor service quality. This patch made my overall expereince mediocre and would definetly look for better choices when flying in or out of Delhi in future.
There was a smell front the washroom on flight. There could have been efforts to ensure better sanitation/air circulation once used severally.
Premium economy on Emirate A380 is simply the best non-business class product. In fact its probably better than many business class if the seat isnt lying flat. The food and service is close to perfect!
Everything was great in the business class. Seats 1A and 1C wouldn't recline properly. If i stood up then it did recline, even when the crew checked it he made me stand up recline it all the way and then he said "ok now you can sit" i just laughed it off.
We missed our connection due to technical issues with the plane. We were stuck in Oman Airport for 5 hours, had to overnight there, got rerouted to London, were denied boarding on the plane, were then seated separately (as a family of 5), did not receive any notification of our luggage being in London, were denied boarding for the AA flight to Chicago, and then all seated separately again. Finally our luggage was lost. Worst experience ever. Will never fly on this airline again
The crew could have offered us seats together as the flight was half empty. But overall, the service quality was good as well as the food and entertainment options. Would love to fly Oman Air again.
Smooth until we get in the plane it was so small and uncomfortable the whole flight, apparently they have Changed the plane and I don’t know what was the problem this flight is from mct to phuket - on my way back everything was perfect
Although a short regional flight, Oman Air continues to provide excellent service, and personal attention. I always find the Oman Air leg of an international flight less stressful and more personable.
The whole trip was well organised, and pleasantly executed. As with most Qatar Airways flights the staff were particularly attentive and supportive. The Q Suite was the "icing on the cake".
Staff were attentive and professional, and managed to be personable and accomodating at the same time. Oman Air has become my airline of choice.
Reduced cost for children to lounge Children’s area in airport Non spicy snacks Option of children’s meals Good films More children’s games and 2 player games Ran out of vegetarian meals
Omar airways mishandled my baggage, it took me 2 weeks to get my baggage back. It's been delivered to someone else.
Boarding was terrible - the ground staff member Fredeya at lax was more military than customer service, have never encountered a customer service representative as rude as her. Apart from that all other staff were wonderful and the flight was good.
My bag didn’t make it but otherwise it was a great experience.
Flights delayed multiple times, travellers requests for updates ignored. Qantas continues to desatisfy travelling basics.
First time flying in Qantas. There is zero WiFi on the flight to/from Australia. Crew was great both routes - very attentive, personalized service. Pleasant staff throughout.
After flying Quantas (Prem Econ - SYD-SFO) which was Spectacular, we boarded AA flight SFO/PHL.. Prem Econ was NOT available on this flight so we were stuck in Econ - even though we paid $2600 EACH/ONE WAY for this ticket. I even had to BUY extra legroom seats - this AT LEAST should have been included on the AA flight. There were no screens in seatbacks, forcing passengers to use phones for entertainment. No water bottles were provided - only cups of water. The Quantas flight was FAR superior to the AA flight - even though we purchased Prem Econ for the FULL trip....
The plane was new (<6mos old) and was very well appointed. Lots of places to store things/plenty of legroom/comfortable seats/great blankets and headsets. Food was very good too. And crew were all very friendly and accommodating. Great trip!
couldn't work out how to work entertainment. seats a bit cramped.
Flight LA to Sydney was first moved earlier by 2 hrs from 10:25 pm to 8:25pm roughly a week before departure. Then on actual departure date, it was delayed 2x, and needed up leaving close to 10 pm. Then entertainment for the whole flight wasn’t working for most of the seats including ours. The baby crib at the middle isle was being taped to the wall to keep it tacked in using a packing tape while passengers were walking by looking for their seats. Not projecting good confidence. After a few minutes after take off the whole crib fell off. Good the people seating next to it wast hit or got scared. At arrival at Sydney, crew handed the customs forms as we were getting out of the plane. So passengers had to scramble to find a place to fill up the forms along the corridor going to immigration. So no one is available to help from Qantas to fill up the entry forms. Not a very good experience for a flagship carrier.
Overall a positive experience. As long as you are not connecting-I found the discount offered by Kayak and the customer service to be very good.
Meal definitely May be better as well as games (not at all) Flight attendants were ok- however cannot say that very friendly I loved that there was reasonably enough place for legs and third seats near us was not occupied
Overall it was a very good experience. Boarding was efficient and well organized. The cabin crew were excellent. The meals were tasty and quite filling. The warm bread rolls were a nice touch. Seats were comfortable even if they were a little narrow. Entertainment selection was excellent.
To many ads. 3 or 4 between each movie. All repetitive, all related to Doha which I was just passing thru.
The crew was courteous and efficient. There was no entertainment or liquor service on this short international flight.
Food and entertainment was very very bad. Also, Doha airport is very bad. Entertainment was same for last 1 month....no change. Old movies. Food quality was sub par.
I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job
Crews are very rude and unhelpful. Cramped seats in economy. Foods are useless
Polite and helpful crew. My son developed fever. Crew members came and gave him medication and also came and enquired about his health several times.
Asian Veng meal have Non Veg items which is not ok. Pure veg meals option are too less and they have inclusion of Vedgan and Lactos etc... which is taste less
Very very bad.. more than 48 hr I didn’t received my baggage yet
There was not enough staff during boarding which had created big problems . Another thing once you enter gate area there’s no way to use bathroom and you have to be in that area 2 hours before boarding which is too much.
I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence.
Flight canceled and uncanceled. I had already rebooked and so have to pay for both. No one is willing to admit fault
Traveling is Okay, but staying in Istanbul, specially Wi-Fi in airport terrible.
Process for on line checking needs a lot of improvement. Very frustrating.
They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours
Crew on this flight was terrible. Especially one practicular female , she was harassing us and other families with children. Flight was good overall, if not her being rude and aggressive
Pathetic flight. No inflight entertainment and seats were very cramped
Staff didnt want to work, had to get up to get food and ear plugs myself even after calling the attendant multiple times. Both bags were not recieved in Dubai, called the next day to confirm bags were recieved and had to go to airport to pick up the bags. Now coming back to LAX one bag made it and the other bag is still missing.
The flight was delayed and there was no response from Turkish Airlines
The 787 economy was a disaster for long haul. The space was too little compared to 777 or 747. Also the extremely low tray table behind the seat made any dining effort a nightmare. However, the movies were up to date, and the food taste was good, despite of terrible serving process caused by small space.