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It we as a pleasant flight. Good helpful and happy cabin crew. Food was okay, not to write home about. Drinks good. Entertainment okay.. Seat space good , comfort acceptable

Weren’t even given earphones to use the entertainment system

Overall, excellent: check-in, boarding, service, and food. The Business Class seating is a little less private and spacious than the world's premier airlines, but still very good for a long haul flight.

It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.

Communication between the captain/crew and the passengers needs to be improved.

Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.

Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!

Everything was not satisfactory - the flight was delayed, staffs were ok but they didn't speak English well. I am from east Asia (not Chinese) and they didn't care enough to remember that I wasn't Chinese but persistently spoke chinese to me. The flight announcement in english wasn't clear to understand.

I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.

The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.

No WiFi. No food. 250 ml of water only drink option. No entertainment options. Extremely bare bones flight

The crew’s professionalism was top notch and the food and drinks available were excellent. I only ask that we get the refurbished 777’s on the London to Bermuda route that I had for the London to Singapore leg. The updated infotainment system is much better than the older version

The boarding process was quite loud and chaotic. The flight attendants kept barking over the PA system about people needing to only stow large items in the overhead bins. During the one and only service, I was hit by the service cart. At the same time, a passenger was returning from the bathroom and the crew definitely saw him but stopped a few seats short of allowing him to sit down before starting service and made him wait a good 10 minutes before passing his seat and allowing him to sit down, after which he had to ask for his snack and beverage or he would have been passed over. Neither flight attendant thanked passengers as they left; in fact, I did not see them again once the plane door was opened.

Expected a lot better service paying for a business class seat. Seemed to be short on staff and did not get the service I expected.

Flight was delayed by 7 hours and it caused all kind of issues

Like everything except i got mad at the family sitting infront of us. But that is not BB's fault. BB and Iberia were excellent.

Have more options for food so folks can select what to eat. Entertainment was not great. I think that's one area they can greatly improve one. Update the movies and choices for entertainment. The crew was professional and very responsive and offered great service. Good job

The airline was great. London airport is a mess. I never want to go to that airport ever again.

My flight was canceled. I had to rebook through Frankfurt and take a train flight to Frankfurt was very cramped. Only a tiny bottle of water and one treat was offered drinks that would be free anywhere else cost money that was not good. I will probably avoid British Airways in the future

Couldn’t travel through this flight as the connection missed because of the first flight from Phoenix to London itself got delayed