a brand new 787. large leg room. smooth boarding and good services.
The flight didn't exist. The Service customer sucks. They didn't solution the problem and hang up the call.
Flight was good and the snack (toasted ham and cheese) was OK. The entertainment selection was great. Would have liked a canned softdrink as a choice.
Very old airplane! Feels durty!
Cons: "Good airline, will fly them again"
Pros: "el vuelo de lima a quito fue terrible. Me gustó la puntualidad"
Cons: "Todo, la comodidad del asiento, la cordialidad de los asistentes de tripulación, no hubo comida, no puedes escoger tu asiento y no es una aerolínea low cost, no hay entretenimiento en los aviones"
Cons: "No problems during the flight"
Cons: "The crew were more concerned with having their lunch than taking care of customers"
Pros: "I don’t like"
Cons: "Because de flight was late;3 times they change the time for departure Finalmente they departure after 8 hours from arrive to the 1rs fly."
Pros: "There was an empty seat next to mine and that made the trip bearable!"
Cons: "More comfortable seats and ample food selection (especially for snacks)."
Pros: "Nice hosts. Good seats. Delicious food. Smooth flight."
Cons: "La temperatura interna dentro del avión era muy baja. Ni siquiera tenían una manta en todo el avión, la azafata intentó buscar una y dijo que NO tenía. El resfrío es camino por ese motivo. Y la comida era un pedazo de pan con algún tipo de fiambre dentro , sin gusto y pura Harina."
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Pros: "Crew was polite and efficient. Ground staff helpful in rescheduling flights"
Cons: "One of the flights out of three should have been on time. None were. One was cancelled. Two were delayed."
Pros: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."
Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."
Pros: "Cabin crew were excellent Business class seating quite roomy"
Cons: "Food was ok but not to the standards of Qantas / Emirates or Etihad The cabin seating etc, looked a little tired & dated & the seats mechanical operation was clunky. Toiletries bag provided was quite limited, but was fit for purpose."
Cons: "Delay meant I missed a meeting deadline."
Cons: "DONT BUY YOUR TICKET WITH FLIGHT NETWORK !!!!! I HAD A PROBLEM AND LOST ALL MY MONEY !! ALL THE TICKETS (5 PERSONS) !!!!!!!!!!!!!!!!"
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Pros: "On time flight & very nice service."
Pros: "Comfortable and sufficient entertainment."
Cons: "The food wasn’t spectacular."
Pros: "Pretty much everything other than the fact we had to return to Santiago two hours into the flight for mechanical issues. On the upside, they had a plane and crew ready to go when we returned to Santiago"
Cons: "The turn around resulting Ina five hour delay"
Pros: "I left a scarf on the plain when we landed in NY. And a lamd team member, Kelly, went out of her way to get it back for me right at the airport, and I did!!!! So helpful and efficient and curtious!!! Thank you!!!"
Cons: "There was a 1hour delay leaving Chile, but they made up some time in the air."
Pros: "Food, movie selection was better than the last flight."
Cons: "The system in Lima did not update to show what gate the Santiago flight left so a lot of people on our connection missed the next flight! We had to stay 6 hours longer in the airport. VERY disappointed! We had to wait for over an hour at the desk for help, just to find out that we had missed our connection. No communication whatsoever from LATAM!"
Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."
Pros: "crew! just awesome"
Cons: "some people being to loud at sleep times."
Pros: "Beer wine & whisky"
Cons: "No wifi, uncomfortable"
Pros: "I got to my destination safely and on time"
Pros: "The service on board is very good.when you have a business customer service is almost everything."
Pros: "Enjoyed my first trip on LATAM."
Pros: "Crew was very nice, attentive, helpful,friendly. Food was good not great. Business seats lay flat."
Cons: "Business seats, when laying flat, were not particularly comfortable. Rather hard. The only complaint."
Pros: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Cons: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Pros: "My movie screen did not work. Those are not my stars on this survey."
Pros: "-Entertainment in seat TVs was amazing. -Food was delicious -Tons of space and I was in the economy or regular seats. -Love the tinting windows! -Staff as always on LATAM in my recent experience was very good. Very cheerful and very caring and considerate. Must keep saying how good the staff was!"
Cons: "Long boarding time...however I realize this was a very large and full flight."
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Pros: "Crew was very nice, and I really appreciate the legroom on LATAM flights!"
Cons: "The entertainment app would not download, and we were unable to access movies or shows via our iPads and phones so we could not watch anything."
Pros: "New plane .confort. Reliable company.good prices."
Cons: "Need to check size and weight of the carry on luggage at the register counter in the airport and not before boarding. Create confusion, lost of time. Boarding process is messy. Indications given to board by group number but it is not enforced and it is a real mess .food does not compare well with other companies.lunch is acceptable but snack(sandwich)and light supper are really awfull.entertainment system not a big choice of moovies"
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Cons: "Could not select my seat"
Pros: "The meal offerings given my "special" menu request (vegetarian) was better than expected, portions were of a nice quantity, the food wasn't bland, and in terms of variety they offered a good food selection. The available entertainment catalog (movies, TV shows, etc) was vast, and included recently released films. I also love that LAN offers pillows, blankets (of good, warm material) and headsets. The crew was attentive and helpful. The plane plane was clean, which is expected to be but not always ends up being that way."
Cons: "The plane looked like an older model, which is not a problem itself, the problems were: my seat was missing the cup holder ring (looked like it broke) meaning no place to keep a cup to drink water throughout the flight. The remote for the "t.v."/entertainment system, that is nestled on the side of the seat, wasn't working and the touch screen glitched (it would freeze, or kick me back to the root menu while I was browsing through options) Small technical problems that given the $$ flights cost, one expects them to work properly."
Pros: "the price"
Cons: "everything else"
Pros: "New plane. good entertainment system"
Cons: "Staff not responding to requests no water available in common areas food listed in the menu not available for all passengers."
It was stressful and horrible. We got to our final destination several hours passed the estimated arrival time.
Pros: "Well flown comfortable plane."
Cons: "The worst food I have ever had on a commercial airliner"
Cons: "Had flight delay affecting my connecting flight."
Pros: "the crew was great, the food was okay, the movie selection was awesome, overall really happy with the flight."
Cons: "as far as a seat in coach goes, you're getting a pretty good deal. obviously flying 14 hours across the pacific is pretty rough and we would all like to fly first class, but as far as coach goes, I cant complain. only downside was that I had an exit seat, so tons of leg room, but couldn't use the entertainment while in taxi, takeoff and landing, where I could've squeezed another movie in, but its a safety thing and a fair trade for the extra room."
Pros: "New aircraft was more comfortable"
Cons: "I think they did excellent"
Cons: "I was not notified that I needed a visa as of October 1st, therefore missed my flights. You suck"
Pros: "Nothing because the fly was delayed"
Cons: "The flight has to be on time"
Pros: "Even in economy, the seats were actually OK (room + comfort)"
Cons: "LATE. Fortunately because BOTH flights were late, no problems with connecting."
Pros: "Arrived safely"
Cons: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Cons: "The crew seemed angry"
Pros: "I was in business class and the individual cubicles were so comfortable. I slept well. The airline attendant was so attentive and helpful"
Cons: "Going through LAX what a mess"
Cons: "Aircraft at least in our section was very cold the whole flight. My young son was very cold even in a sweatshirt. I was very cold in a sweater, shirt, and jeans. I asked a crew member if they might have a blanket to cover my son, he brusquely replied “No blankets, no pillows!” So we just froze for 5.5 hours."
Cons: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
Pros: "Ease of entry."
Cons: "Personal space is very, very limited and food is terrible for an international flight."
Pros: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Cons: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
Cons: "Well because of some dumb delay we missed our connection allowing us to be given new tickets for two more connecting flights. Which is absurd."
Cons: "American Airlines flying out of DCA is highly disorganized. I will look to fly to Washington-Dulles next time, or just avoid American Airlines altogether."
Pros: "The crew and planes were excellent."
Cons: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
Pros: "Crew was nice"
Cons: "Flight was rocky and delayed 4 hours"
Cons: "Switch our seats that we paid extra to reserve, was not a fan of this! Internet also didn't work after we paid for it. However they did make things right already."
Cons: "I felt like cattle. Horrible for long haul flights."
Cons: "Had a middle seat and didn't have the option to pick another seat without paying over 250 USD"
Cons: "No power outlets. A bag of chips in 1st class is pretty weak. Compared to Europe flights we can from, aircraft felt like 1960's Aeroflot."
Cons: "Seats were small and uncomfortable on American Airlines compared to Qantas"
Cons: "Thought I would be flying on Quantas, not AA"
Pros: "Food was good, crew was efficient. Flight was fine"
Pros: "The crew were fast and friendly but maybe too fast. It felt a bit rushed."
Cons: "It felt a bit rushed."
Pros: "we paid $300 for more leg room on the 787...it was great....really comfortable seats."
Cons: "the volume on back seat screen....impossible to get right with the touch screen. GO BACK TO KNOBS PLEASE AS SOME AUTO COMPANIES ARE DOING."
Pros: "Entertainment was good"
Cons: "The check in computer crashed before it started. Only manual check in available and the staff wasn't trained to handle it. It delayed the flight over 2 hours and then the process screw up someone visas and they had to be removed with their luggage. But you know this already! You need to implement a better secondary system and have your employees be trained to use it."
Pros: "Entertainment system"
Cons: "Food was awful"
Cons: "Dinner was cold, seats cramped, toilets ran out of paper, flight attendants were not nice"
Cons: "I am an AA member and usually fly them domestic. The seats are horribly uncomfortable for an international flight. The flight attendants woke you up for meals. There is no space between you and the seat in front of you and they didn't tell anyone to put their seat up while you were eating. It was really difficult to get comfortable. I find it easy to fall asleep on planes and I couldn't fall asleep on this one."
Cons: "Felt as though some American Airlines crew members were abrupt. I've never experienced that with Qantas or Jetstar."
Pros: "Check in Miami Stewards Miami Quito portion"
Cons: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
Cons: "We had purchased the tickets months before flying - It was Quantas, but we flew on American and Alaska- no one seemed to talk to each other - not one site had the complete itinerary. Took hours of phone calls and a lot of anxiety before we completed the trip. I used my American airline frequent flyer card and even though we flew over 14000 miles, we got credit for 500."
Pros: "- The boarding process went very fast and smooth for such a packed plane."
Cons: "- food was HORRIBLE. I asked for the chicken dinner and it was COLD and disgusting. There should always be a pasta option on a flight. Also, they ran out of red wine before dinner. - the staff skipped over me TWICE when handing out beverages. I had to remind them that I existed twice and they didn't apologize for skipping over me."
Cons: "Checking one bag took 30 minutes. Very stressful"
Pros: "a fast paced cabin crew! superb!"
Cons: "economy seats had my knees jammed into the seat back ahead. Couldn't sleep a wink."
Pros: "I love that there is a direct flight with no connection to get to Key West. The flight leaves at a reasonable hour, and gets to KW in time to still enjoy the day."
Cons: "They still haven't learned to load from the back forward. I do not like to have to pay extra for certain seats."
Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Cons: "Even in main cabin extra the leg room was terrible, the seat barely reclined and the plan was terribly old."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Cons: "The food was awful. Fish was rubbery and smelled bad, eggs were a gloppy mess, everything was too salty."
Pros: "Good movie selection, decent food selection."
Cons: "Wifi was not free."
Pros: "We enjoyed the movies and games available, lots of leg room and had a lot of food to hold us over. The flight was long but very smooth."
Cons: "I did have to lay for my seat or I would have had to get a middle seat."
Pros: "Food was great and the service!!"
Pros: "Crew was excellent on both legs. Pleasant, accommodating. Good overhead storage space. Free tv was nice although I didn't watch it."
Cons: "Cramped! I'm 5'2" and could barely get my underseat bag in and out. Very late boarding and departure. Don't like the glass of soda and they don't hand you the can but that's just me. And, of course, we boarded very late."
Cons: "Boarding, food"
luggage is too slow, from landing to get the bags ( and Mine is the first batch of bags that coming out) is almost 1 hour.
Pros: "Crew was great!"
Pros: "La puntualidad"
Cons: "La comida"
Cons: "For United to go out of business"
Pros: "The staff was nice and helpful"
Cons: "The seats are not comfortable and not enough space. Not ideal for a long flight"
Pros: "Leg room and entertainment current."
Cons: "Seats to recline further."
Cons: "Service for people not able to sleep on the long haul"
Pros: "The staff was accommodating and worked hard to make us more comfortable and be helpful when possible- there was a lot of turbulence so dinner was served late and there was a lot of time we couldn't move about but they made the best of it."
Cons: "The added benefits of the Air New Zealand long flight planes of the entertainment like mini games and the footrest into bed as well as my husband and I not being seated in between two people but being on one side or the other."
Cons: "Food ran out and only one choice"
Pros: "Seats were comfortable"
Cons: "One flight attendant a little short with customers or maybe just dry humor, hard to tell. My daughter did not want to talk to him entire trip because of earlier altercation. It would be great if United could put in foot rests in economy and economy."
Pros: "The crew was very good."
Cons: "The foot room could be better for lying on you side."
Cons: "Absolutely everything"
Pros: "After United lost our luggage in Houston we had to file a claim in Auckland which meant we missed our flight to Wellington. Ground crew were super helpful and got us on the next flight 30 mins later. Cabin crew were great and sorted us out with water and snacks before take off as could tell we were desperate after flying in from London via Houston."
Cons: "In both flights the in flight entertainment don’t work, you need to pay for a service that is free in other airlines"
Pros: "It was a bit more roomy than my last flight"
Pros: "Attentive cabin crew and decent food/wine selection, but...."
Cons: "This format of business class seating leaves a lot to be desired. There is literally no place to store anything except maybe your cellphone on the shelf under the TV screen. No room for a backpack on the floor - has to be in the overhead. Not convenient on an 8-hour overnight. Seats are tight - could not lay on my back - had to sleep on my side. No separation between seats - it was a 2, 4, 2 layout and the guy next to me coughed all night. At least I wasn't in one of the middle seats. Expensive flight for that type of setup IMHO. And given it was a 777, the plane was big enough."
Cons: "they changed our flight without notifying us! they messed up our seats and asked my mother to deplane! when we were flying with twin babies! they also gave us grief about gate checking something on the trip home that we had no problems with on the way there. honestly i will never fly united again."
Pros: "We made it to our destination on time"
Cons: "Extremely cramped seating. Terrible food"
Pros: "No one was in my row, so I had the opportunity to lay down and stretch out!"
Cons: "The crew didn’t seem to inviting. There was one woman who was very kind... but other than that, they all seemed like they hated thief jobs... the food was very bland."
Pros: "Entertainment was actually good"
Cons: "Not very good food but I guess they gave ice cream so maybe that made up for it? Not super comfortable seats/room."
Pros: "The movie choices were the only saving grace."
Cons: "They split up my family and were not accommodating in helping to find seats near each other. Flight attendants were rude. Requested a veggie meal and got chicken. Seats didn't recline."
Cons: "Ride was bumpy"
Pros: "Fast boarding and departure"
Cons: "No outlets or charging ports on the flight"
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Cons: "2 suitcases out of 6 came broken, the airline did not accept any claim because they say the type of damage is not covered!!!"
Pros: "It was quick."
Cons: "An old lady was tryna bag, but I just wanted my Hulu show."
Pros: "It was quiet, staff were chearful!"
Cons: "A little cramped in the middle."
Pros: "No complaints here! The Air New Zealand staff were amazing. They did their jobs really well! They made everyone comfortable during the trip."
Pros: "Least expensive and quickest trip"
Cons: "Not always available on return trip"
Cons: "I think, on a five hour international flight that you should not have to pay for your entertainment. Really cheap. And if you have a couple of kids? Since the Go App works for free in the states, why can't they offer that."
Pros: "Getting off the hot tin can!"
Cons: "Plane was delayed because the AC was not working right. It never really cooled down much during the flight. They need to get their act together"
Pros: "The meal that was served was exceptionally good."
Cons: "Is it really that much more expansive to provide complementary movies - personally I never watch the movies but many passengers do - I did not notice anyone who purchased this service."
Cons: "Everything was great except a stewardess that was flying on the plane not working got her suitcase then her carryin and her purse and literally was holding up everybody behind me while she was getting it all hooked up. The stewardess that was working when we got to the door said she was sorry she should not of done that. Hook it up when your off the plane I guess. Otherwise it was great."
Pros: "Crew was very helpful especially with looking up connecting flights due to most people missing their connection."
Cons: "The delay, but what can you do. The seats are not comfortable when you're short."
Pros: "Flights were fine once we got off the ground."
Cons: "Flight was delayed 6 hours, not due to weather. Really unfortunate that I had to spend an entire day of a long weekend sitting in an airport. Wasn't reimbursed at all for any of the mess, but I guess that is life!"
Cons: "Need more leg room and more movie options. Also crew needs to be a little nicer lol"
Pros: "That I made it home safe"
Cons: "Tuberlance services late arrival"
Cons: "Polaris Biz servie was worse than old biz class service. Only six salmon dinners aboard! Cabin crew needed to asked for many standard items. After dinner service, they were invisible. Brkfst was rushed in last hour before touch down. This was a real disappointment after an excellent flight from LAX to MEL! We can fly AA for such service at a lower price!"
Cons: "Kayak did not provide me with confirming email for flight in either direction and I missed my first flight to LA from Portland This is the second time I was not contacted via email from Kayak on flight reservations"
Cons: "Maintenance delays on both legs more than 2 hours of delays put a huge damper on spending time with family. And I have never met a more rude gate attendent. Made me feel like I was not a person. Extremely disrespectful."
Pros: "Crew was great, food was good, and had a superb entertainment selection."
Cons: "Comfort was as issue, I was assigned more leg room at the emergency row and the wall would be pushing against me, forcing me to go towards my neighbors side. Also, I had initially picked the last row to sit on, which was stated on my itinerary but when I printed my boarding pass, I got assigned middle of plane - which I did not understand nor complain about."
Pros: "Everything ran on time"
Cons: "Would love healthier snacks"
Pros: "very nice flight attendant. Very helpful to have my son and I sit together. Gave me a cup of coffee when i asked. very friendly as well."
Pros: "Arrived a bit early to the destination."
Cons: "Every time the crew came by with something (more food, duty free, custom forms) (which seemed very regularly) it was announced over the intercom so it made sleeping very difficult on the 11 hour red eye flight. Other airlines will just walk by and catch your eye if you are awake. Seats were quite small as well."
Cons: "Where do I begin with this experience, It all starts with a 200 dollar fee for surfboards. Highest of any airline I've ever seen. And ended with delays on every leg of the flight (all Maintnence issues ) and lost boards in Texas. Do not fly this airline, they are the worst"
Cons: "People were not told where to get their transfer boarding passes until last minute. Security check of "random" passengers was overboard. I wasn't one of the passengers who had to undergo the extra security at the gate, but felt bad for those who did. Completely unnecessary.."
Pros: "The crew was very attentive and caring"
Cons: "MY SEAT WAS CHANGED WITHOUT EVEN ASKING ME The flight was 3 hrs delayed There was crying babies on board so I couldn't even get some rest"
Pros: "I like the entertainment screen and the food was tasty"
Cons: "My seat...not being able to pick an aisle seat. Also the passenger behind me kept doing something with her seat pocket and I could feel that everytime. Need more padding there. And halfway through the flight the screen quit working."