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I was treated poorly in Dunedin by check in crew, then my bag was lost in Auckland. Never again.

no announcement about why we where delayed which is very poor

Overall good trip I find seats a bit hard. We were waiting on board for about an hour for 2 passengers with some document issue. This main our arrival late for our pickup person.

15kg allowance is outrageous. Change of time a few days before departure and more than 2 hours of delay in the end. The worse we’ve taken so far in Oceania.

They added the weight of my back to the carryon luggage and charged me NZ$75 for being over 7 kg.

Very quiet plane!! One of the quietest planes we have been on.

Jetsatar refused to take my foldable stroller in the plane, despite following all the rules on dimensions and packaging. Similar thing happened on our previous fight. However, at that instance, they offered to check in the stroller. At this fight, the staff was rude, trying to rush us to board the flight. They made excuses that the stroller was not allowed and even offer to leave it behind and ship it back at our own cost. Fortunately, we had someone else attending. Since the flight was about to take off, they left it behind and send it back to us on the next available flight.

Overall, it was good. The only concern was that I couldn't charge my phone because the USB port didn't work after we took off. One of the crew members tried to restart it but never came back to me with an update.

Comfortable seats, boarding was easy and staff were very nice.

Flight was fine but a domestic flight was called by Jetstar international. This meant going through immigration and custom scanning twice. Long queues were experienced which were frustrating. We were using a wheelchair and exit at Perth needed a scissor lift as no air bridge provided. No fast lane at Perth for wheelchair. The staff were helpful but this system is poor.