Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Pros: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Cons: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Pros: "Good food. Friendly staff efficient airports."
Cons: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Cons: "The seat covers looked worn and dirty. Needs an upgrade."
Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Pros: "Excellent service, made a very long flight very pleasant and enjoyable."
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."
Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."
Cons: "We need new moves. There were a lot of old movies"
Pros: "Gate agent gave us extra legroom after our trip to Australia in the crying baby section. No one's fault, but a difficult 14 hour flight. Thank you again for your kindness."
Pros: "Because I was in the bulkhead seat - it was good."
Cons: "My first flight arrived 30 min late which meant that my 50-minute layover was tight. But instead of holding the next plane for us, they forced us to re-book on a flight leaving 14 hours later! I was not ok with this so I pushed the issue and they put me on the flight leaving 6hrs later. :-((((("
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "The supervisor has a good customer care and all the crew are so wonderful. I was so pleased. Thank you."
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Pros: "Qatar Airways could not be described except a FIVE STARS airline. Great hospitality and respectful crew"
Pros: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Cons: "Flight was delayed 18 minutes & disembarking was not direct but via bus."
Pros: "Crew was professional"
Cons: "Plane is dirty Food is disgusting Bags treated so badd"
Pros: "Crew was amazing"
Cons: "The people sitting near me were crazy and it was an uncomfortable flight"
Pros: "Crew was amazing. There is always someone from emirates around to help."
Cons: "Little more room on a 14 1/2 hour flight would be nice"
Cons: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"
Pros: "Nothing as such"
Cons: "Crew are not polite and carry arrogance while talking to the passengers, especially in the economy cabin. The seats are narrow compared to other 777 300 ER flights"
Pros: "I like the food, history, and the people contributing to make this country so beautiful."
Cons: "I wasn’t be able to experience everything in one trip so I have to go back again to fully live the history there."
Cons: "Baggage claim in Newark horrible and slow. Not the brightest people here."
Pros: "I always love traveli ng eith Emirates. Great service. They are punctual. Good entertainment system. Comfortable flights and service overall."
Pros: "food and entertainment"
Cons: "The non veg food got over . My wife waited , but they told they dont have any more non veg food Emirates should plan accordingly rather than doing these cheap things"
Pros: "Great business class seats with lay flat seats, attentive staff, great drinks, wine, food, recent movies and lots of choices."
Cons: "No separate pre-boarding area for business and first class. Beginning of boarding wasn't announced"
Pros: "Good serevice"
Cons: "food provided is not good. All western style most passengers are from Asia"
Pros: "Comfortable seating, pleasant food and entertainment."
Cons: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Pros: "I travelled on economy delight, flight was fully packed, yet it felt spacious and comfortable. Lightning was great. Food was yummy! And pilots gave us updates on air travel, and if there were any delays etc."
Cons: "Nothing. Had a great trip!"
Pros: "The crew was outstanding and the good choices were excellent"
Cons: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Cons: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"
Pros: "Food was great. Friendly stas staff."
Cons: "LAX AIRPORT signage leaves something to be desired. Nothing to do with airline."
Pros: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Cons: "The seats weren’t comfortable enough for me to fall asleep."
Pros: "The crew was professional, responsive and friendly."
Cons: "The following experience goes down in history as the worst ever because: we had a 3.5 year old child, and mom and dad seated directly in front of our row. The couple ignored the instructions to move seats forward during meals making it impossible to eat. They placed their luggage in the overhead compartment belonging to both rows, which wasn't a problem if they hadn't proceeded to open and close the compartment every 20 minutes. The 300 pd dad repeatedly stepped on my broken toe while reaching for his luggage, while rattling around and disturbing sleeping passengers. And, sadly the child repeatedly threw temper tantrums without any care or effort of intervention from the parents. In short, they terrorized the surrounding travellers. In contrast, my outbound flight, also had a family seated in the row directly in front. This family was the antithesis, considerate and respectful of their fellow passengers. Susan Laws"
Cons: "One particular female member of crew could do with a refresher course in customer care service !!!!! I asked for water and she gave me something else, when I told her very nicely that I had asked her for water she began to argue with me that I hadn’t, I thought her very rude, (what happened to the customer is always right) I have been flying with Virgin for twenty years twice a year sometimes even three !!!! and never been spoken to like this from any other member of staff!!!!"
Pros: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Cons: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Pros: "Your willingness to proceed with flying into a pandemic zone with total travel lockdown."
Cons: "allowing travelers that have been advised not to travel to Europe to either change or refund their flights. Your system for this is a bureaucratic nightmare, and the responsible thing to do in a time of crisis is allow people to make the right decision to stay in place. I am done using your service."
Cons: "Nothing it was a good flight the crew was great couldn't have asked for better"
Pros: "The space in economy was bigger than expected. All the staff were very pleasant."
Cons: "I understand budget constraints but the food was mediocre. Can someone relook at choices."
Cons: "There was no WiFi on this flight, and I count on being able to communicate, read through and respond to emails. For me, it's the beginning of my work week when I fly into the EU."
Cons: "I checked on Brussels and united about baggage rules and was very rudely surprised that I had to pay to check my luggage. And will have to on the way back. Has never happened before, pretty upset."
Pros: "Airplane, staff,"
Cons: "Meal. Options contain a high amount of cheese and all in my family are lactose intolerant. So a long trip with only drinks"
Pros: "Good plane good entertainment"
Cons: "Chaotic boarding. Attendants could not put could together. I bought business ckass tickets to my daughter and her husbandfie their honeymoon. They could not use the business lounge: when they arrived they were told that they needed to wait in front of the boarding gate. They waited two hours asking many times why they could not get their seats. They were ordered to stand by and wait to be called. Finally they insisted and they got two sits but not side by side. It was too late to use the business class lounge. What a shame. Food was so basic. Noodles overcooked with few veggies that all. Cabin attendants we're stressed and rude"
Pros: "The process of boarding seemed very organized compared to other flights . The staff was friendly"
Cons: "I wish they had a different type of water but overall it was a good flight"
Pros: "Crew"
Cons: "Food was inedible. Both of us got sick on the plane."
Pros: "Even though we left over an hour late, the pilot was able to play catch up. We arrived only a few minutes late. The flight attendants were very attentive."
Cons: "Food could have been better."