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Pros: "Will never use kayak again"

Pros: "Very nice. Food was decent, the airline attendants pleasant. Overall, I would fly with them again."

Pros: "Onboard food was good"
Cons: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."

Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"

Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"

Cons: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."

Pros: "The food"
Cons: "Was late"

Pros: "Very friendly and willing crew."
Cons: "Sound through headphones could be better. Hope to have free onboard internet one day!!"

Pros: "Comfort"
Cons: "They lost one of our bags."

Pros: "The boarding was fast and smooth"
Cons: "The food"

Pros: "Staff was very good and service in flight was excellent."
Cons: "The flight was delayed at the gate from a late arrival that lead to a 2 hour delay on the tarmac. Handled well by the staff, but if we were on time to begin with, we probably would not have been further delayed."

Pros: "The crew looked after the children on the flight giving them coloring books, milk and little things I noticed. Therefore the children on the flight didn't fuss a lot therefore they didn't disturb the other passengers"

Pros: "Service and food"

Pros: "The flight was smooth"
Cons: "They had rotten food and didn't even tell us when serving would begin. Also they lost our luggage in spite of having our tag #. How does an airline not put a tag on a bag and give a bagage tag to a customer. ?? And after going on a cruise with one Carry on and everything Lost they don't even give us an allowance or a normal kit for toiletries and no one answers our questions. All the calls go to the call center that has no idea about how to track a bag. There are no managers to help and the customer service stinks"

Pros: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Cons: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."

Pros: "Crew members were nice People were good at check in as well"
Cons: "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"

Cons: "They was late for boarding The food is bad It's was my bad experience this travel"

Pros: "Our flight was cancelled and they gave us direct flight back to Singapore in premium economy seats."
Cons: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."

Pros: "Flight was very punctual (actually early enough to cause problems with being collected on arrival), despite being full, there was ample space. The food was very edible, brings service was sufficient and the crew were friendly and helpful."
Cons: "The gate was a good 15-20 minutes walk from the main duty free area of the terminal with not much signage indicating this. The touch function on my inflight entertainment screen lagged a bit and there was no USB charging offered"

Pros: "Pretty much everything except for the fact that they have no entertainment in Russian"

Pros: "Food, entertainment system"
Cons: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."

Pros: "Gold thing is that the flights are always on time."
Cons: "My charger got confiscated in Istanbul, too bad. I should have been told about this."

Pros: "entertainment selection"
Cons: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."

Pros: "It was not expensive"
Cons: "It is difficult to say anything positive about a 13 hour flight in cattle class. It is just not comfortable."

Cons: "Very good fantastic business class seats awesome legroom And again great service"

Pros: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Cons: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"

Pros: "Add good airline to Atlanta to eu"

Pros: "Good smooth flight, decent food, good movie selection."

Cons: "I wasn't given an option to ask for a vegan meal at any point in the booking process. When I asked for a vegan meal on the plane the crew said I should have asked for one ahead of time and did not have a vegan meal for me."

Pros: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."
Cons: "This is the shittiest airline. The flight from delhi to istanbul was canceled due to bad weatherBut their customer service is very pathetic. Their was no intimation in a proper manner. They did not try me to adjust in any of their airline. I had to book another flight at a very high price. This is really insane... i will like my entire refund of the journey..."

Pros: "Giving the kids a gift"
Cons: "Worker the didn't smile and not helping very well and getting angry when I asked for help or even they didn't know how to serve people. Airline to bad 2 airlines I go with them is very hot inside. Having bad AC. Thanks"

Cons: "Took 4 hours to get to hotel in Istanbul with my old father, as no one helped or guided. Trying to get money back for the visa but no luck yet."

Pros: "I really enjoyed the service! The crew was great! Everything I needed they attended to with outstanding service. At first I was skeptical about using Turkish Airlines, afterwards I would definitely fly with them again no question. The only thing I would say was bad about the trip was the guy that got me sick haha but that wasn't Turkish Airlines fault. Thank you Turkish Airlines! Ashtiano Reinaldo"
Cons: "I honestly can't point anything out."

Pros: "Best air entertainment I have ever experienced."
Cons: "Boarding was very long. My flight got canceled and rescheduled. On my first flight I had made a reservation for an isle sit, and when my flight got reschedules no reservation was made and I ended up getting a middle sit, which is very uncomfortable for me."

Cons: "Terrible connections. Long delays. Truly awful"

Pros: "Everyting is good and smooth with no problems at all"
Cons: "Nothing was bad"

Pros: "very nice and friendly cabin crew that gives a great service. many new movies , music.. etc..very good entertainment! the seats are comfortable. the food was taisty"
Cons: "the bording took too long"

Pros: "Good service, good food!! I will use Turkish air again."

Pros: "Very comfortable. The best flight i ever had."
Cons: "There was a problem with conecting the headphones. The chicken dish wasnt good."

Pros: "Check in was.quick and efficient in Venice ..for a short flight they served a nice meal complimentary"

Pros: "Timng and services on board"
Cons: "I expect the plane to be upgraded."

Pros: "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."

Pros: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."

Pros: "They had really friendly staff."
Cons: "The leg space between the chairs was really cramped."

Cons: "Seat was small and squeezy. More variety for food needed."

Pros: "I love the touchdown, of the smoothest ive experienced. It was a long journey but a comfy one. Great job turkish airlines."

Pros: "The cabin crew were wonderful and friendly, the entertainment was top notch (great movies!!), the seats were comfortable, and the food was better than expected. I was quite pleased with the experience (other than the boarding process)"
Cons: "The crew when boarding the plane in Istanbul were downright RUDE. Not just rude, they were unhelpful, unwilling to listen, and were actually offensive. It was quite bad. The boarding process was also terrible. The boarding area was stifling hot, crowded, and disorganized. There was no announcement telling us when it was delayed, there was no information about where to line up, and people were chaotically cramming in everywhere. They could have done a much better job of that."

Pros: "Best airline food I have ever had. Most comfortable long flight as well."

Pros: "food es very good, service also awesome,"
Cons: "very dirty plane."

Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."

Pros: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Cons: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."

Pros: "I thought the staff were helpful and professional. I had enough legroom and there was room for my wedding dress to be hung, although it was slightly small."
Cons: "There was a lot of turbulence but I know this is not the fault of the airline. Additionally, the in-flight entertainment was not working properly and this had to be reset on request. There were no wet towels/wipes to wipe our hands."

Pros: "Standard BA flight."
Cons: "Delayed departure missed connecting flight. Had to rebook and travel via Munich to make meeting."

Pros: "Nothing"
Cons: "Overpriced and outperformed by the Budget Airlines."

Pros: "Nothing"
Cons: "Not even a bottle of water included in our two £239 returns to Pisa. We could have saved £150 each and flown Ryanair for this level of service. The only difference is that BA don't sell scratch cards(yet!)"

Pros: "Comfortable enough seats"
Cons: "Not even drinks were served"

Pros: "Nothing"
Cons: "- bad airplane - cramped - bad food and not even available on all legs"

Pros: "The flight wasn't as late on arrival as I anticipated it would be."
Cons: "The ground staff were completely useless when it came to actually getting a new flight after missing my earlier flight when I showed up with only 20 minutes to spare and the ground crew left the gate before it actually closed. They then wanted to charge me 500 euros for a replacement flight, in the end Kayak online got me on the same flight for less than 100 euros. The rest of the flight was mediocre. Lufthansa and Virgin do so much of a better job with overall staff on the ground."

Pros: "Nothing."
Cons: "Poor legroom with large entertainment boxes taking up valuable space under the seat. Armrests do not lift all the way up - only go 45 degrees which is useless if sitting next to your partner and want some more room!"

Pros: "Nice seats! Flight tracker. Our flight in the way home was cancelled due to bad weather and although we had to queue for some time all the information we needed about what to do about food, hotels, travel, etc was given to us along with a new flight the next day with seats together. First time I've had a flight cancelled and was impressed with the service I received (now got to try and claim our expenses back so fingers crossed that goes ok)."
Cons: "The curtain that cuts off premium economy getting swooshed across in front of us."

Pros: "Clean, informative pilot"
Cons: "2 hours delay!"

Pros: "Choice of inflight entertainment"
Cons: "Crew couldn’t serve hot drinks, focussed on clearing trays!"

Cons: "Boarding took an extremely long time because of added security measures that did not have prior warnings."

Pros: "Good friendly crew, on time(ish). Nothing wrong at all really."
Cons: "No free food, but meh, very minor issue."

Pros: "Staff at Heathrow was professional and efficient. Staff on board was professional and friendly as well."

Pros: "Flight left Seville on time, and landed 10 mins early. Friendly crew. Marks and Spencer food available to buy on flight. Reasonable vegetarian options available - thank goodness. Didn't have to pay for extra leg room in exit aisle - probably because no-one had bought them when I checked in at airport. Would definitely recommend."
Cons: "Only downside is crew member in Seville at the airport gate could not be understood. She spoke English with such a thick Spanish accent and intonations that no-one understood what she was saying on the speaker. She also sounded as if she was arguing, as opposed to inviting us on board in a welcoming and orderly fashion. Although at times funny, it ultimately translated into a lot of noise on her part, and a headache on my part."

Cons: "could not even get water to drink without purchasing"

Pros: "The best ever and a flew crew that understands hospital."
Cons: "Movies were second rate"

Pros: "The quality of food let it down but crew cheerful and helpful throughout the flight!"
Cons: "Not good enough to let back of plane consistently have no choice of food because it has run out. Maybe alternate end of plane you start service to avoid this happening."

Pros: "Checking documents on entering gate area rather than at boarding time, made for more efficient boarding"
Cons: "Delay in baggage reclaim due blockage in system"

Pros: "Pilot friendly chat at gate"
Cons: "2 hours to offer food through the plane Slow inefficient payment process Bacon roll served with cold Centre - inadequately cooked after 2 attempts"

Pros: "Even on a short flight, you can feel a difference with the crew. This one was very good."

Cons: "security in Heathrow was AWFUL. There was only ONE person working to screen luggage AND check luggage that was questionable. There wee 15 people waiting for luggage who almost missed their connections. I sprinted through the airport and made my connection with 2 minutes to spare."

Pros: "Flight was smooth and arrived on time."
Cons: "Uncomfortable seating, especially when passenger in front put seat back - felt trapped."

Cons: "No hay entretenimiento"

Pros: "Service was great - so polite and friendly. And the coffee was worth every penny."
Cons: "the luggage fee - Now I understand why the fare was so inexpensive! I'm an American and thus slow :-)"

Pros: "Everything was great"

Pros: "Seating was roomier and much more comfortable. More leg room."
Cons: "No free snacks or drinks."

Pros: "It left on time."
Cons: "It was American airlines not BA. British airways never sent our bags on our flight leaving Gatwick. We got our luggage 2 days later."

Pros: "Luggage delayed."

Pros: "Overall quick, easy and event free...just as flights should be."
Cons: "Plane got a little hot sitting at the gate and our seats were the only ones that didn't have air vents."

Pros: "Entertainment was good"
Cons: "Delayed by more than half an hour boarding and left nearly an hour late."

Cons: "Did not get the seats I paid for"

Pros: "Was not made aware of baggage policy. Their regular policy allows one checked baggage but not our ticket. Was not prompted when doing online check in and led to me paying almost 200 pounds for luggage. Just ridiculous!"
Cons: "Baggage policy not clear - good way to force customers to pay more and help their revenue!"

Pros: "It was short"
Cons: "Lost luggage - no one cared despite it clearly being lost at check in going down a broken bag shute. Plane was late. BA is losing their upmarket appeal trying to compete with cheaper airlines."

Pros: "Crew diffused grumbling of passengers for delays."
Cons: "Late."

Pros: "Boarding was straight forward with the automated scanning of boarding pass."
Cons: "I was totally taken aback that I had to pay for tea and coffee. After having to pay for baggage and to reserve my seat for the flight. At least beverages could have been offered at no additional cost. Very disappointed with BA."

Pros: "Good service and refreshments all the way from excellent crew"
Cons: "Old jumbo has poor screen and very limited entertainment compared with modern planes"

Pros: "I was prepared with my smart phone and iPad and external batteries, turns out I needed none of those things! What a pleasant surprise for the in flight movies, music and tv to be perfect. I didn't even have to use my external battery on the flight because there is a perfect USB port in the screen in front of you. The food was as good as airplane good gets, the plane incredibly comfortable and staff was attentive. I don't love the long flights but this BA flight is now my go to anytime Im headed to Europe."

Cons: "M&S Food menu is limited as it is - they then also run out of most items and couldnt serve passengers on a 5 hour flight.."

Pros: "The 1 hr flight"
Cons: "They charged 3.50£ for tea"

Pros: "Comfort of plane"
Cons: "No indication given of delay. kayak knew before ground staff. On arrival parked at cargo terminal and had to get bus. Then stuck on bus for 10 minutes as could not get terminal fooors open. They turned heating up at full blast with no air. Surprised nobody passed out"

Pros: "I was traveling alone with my baby. Everyone was very helpful"

Pros: "The flight was so somth"
Cons: "The crow service was so bad"

Pros: "Clear boarding, polite crew and a terrific set of films and TV shows."
Cons: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."

Pros: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Cons: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"

Cons: "Tiny area for feet at window seat. Overhead compartment smaller than usual."

Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."

Pros: "Flight was on time, staff were friendly and helpful (eg brought me coffee and pastry when I slept through the device)."