Seamless fussy free flight. Great service as expected of SIA.
I would not have changed anything… It was a perfect fight
Pros: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Cons: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Cons: "Poor customer service and lack of care for loyal passengers"
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "Ok boarding, plane was new, entertainment system was up to date"
Cons: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Pros: "Yes and yes"
Cons: "Not sure because I have never had a better experience."
Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Just a hiccup being added to the NZ Traveller Declaration a bit late.
Pros: "The crew were very friendly and responsive to all requests."
Pros: "Not much"
Cons: "The seat I had booked and was confirrmed was not available, double booked."
Pros: "I liked sleeping for 10 hrs & arriving in AKL ready to roll!"
Cons: "I paid for seats, but there is no record of my purchase at NZ air."
Cons: "The snack were very simple. They don't communicate properly all the different snack options."
Pros: "Business class lay-flat seats and a private cubby."
Cons: "Boarding required a bus ride to a distant terminal rather than direct boarding from the terminal."
Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"
Pros: "Flying Air NZ is a pleasure. You guys generally do a very good job. Even though the flight left late I was impressed with the Pilot announcement to allow connecting passengers to leave the plane first, and all others remain seated."
Cons: "The flight left late, making it stressful to catch my connecting flight in Auckland."
Pros: "Outstanding crew -- attentive but not overbearing. Very pleasant for a 14-hour flight."
Pros: "The crew was super courteous and nice."
Cons: "Nice newer aircraft and the crew goes out of their way to make you feel comfortable."
Cons: "Business does not have salad for everyone, I missed out salad"
Pros: "Very comfortable flight. The full range of entertainment made the time go quickly. Professional crew."
Cons: "I know it's an airplane, but even so, the food was astonishingly bad."
Pros: "We were treated very rudely."
Cons: "We were treated very rudely. We should’ve taken another airline"
Pros: "The flight is short, it was on time, boarding process was swift."
Cons: "There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue."
Cons: "Boarding wasn’t differentiated. Flight departure was delayed but they made up time en route."
Cons: "- There was a massive line for boarding and it took a while. We ended up leaving a little late because of it. - The crew overlooked the row I was in a few times. We had to call for assistance to get rubbish removed. - One of the toilets didn't have running water in the basin from the second hour of the flight onwards. - The galley in the back was locked for most of the trip. - The food wasn't cooked properly. - Everyone was asked if they wanted a drink with my meal except for me."
Pros: ":("
Cons: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("
Pros: "Entertainment and check in staff."
Cons: "Wasn’t able to check in on line. Was asked to pay for seat request on return flight. Passenger put seats as far as can go bashing into my knees (and I am average height. Not very tall), both 15-16 hour flights. It was awful and crew only insist chair is raised slightly for meals. none of my flights since joining frequent flyer were honoured scoring “0” points for flights from/back to US. Back to Delta I guess"
Pros: "Friendly, funny and personable staff. Make you feel very welcome."
Cons: "A couple of the stewards had really strong cologne."
Pros: "Nothing, I pay for premium economy and can’t use the partnerships lounge—what’s the point!"
Cons: "Nothing, I pay for premium economy and can’t use the partnerships lounge—what’s the point!"
The business class seat was not very comfortable . Fortunately it was a short flight
check-in at sydney was a bit disorganized. one well-dressed woman appeared to be in charge, staring at others who were not ready and checking in passengers. one person at business class check-in, was sarcastic and only mentioned the gate assignment, no bother to mention the lounge access etc... the crew on board was stellar. so polite, helpful and respectful. the meals were great, endless beverages, and the a350 is spectacular with the seat/bed, amenity kit, television, bedding, headphones. first time flying fiji airways- honolulu- fiji-sydney, and sydney-fiji-los angeles, all in business class. their fares are much more affordable than other carriers. hopefully, one day, they will use a widebody aircraft from honolulu- fiji, since it is a nearly 7-hour flight and the 737-max 8, although comfortable, would be better with a widebody plane.
The canceled the flight without notifying me in any way. Even the day before the flight I got an email notifying me of the still old (and no longer accurate) flight itinerary. When I arrived in Auckland to find out I no longer had a flight out of there, I felt stranded. I was told normally they would offer standby for the next flight (which would’ve been fine!) but they didn’t have any to Dunedin that day. I had to buy another $325 flight though another airline day of that they did not cover. Would not recommend. .
Excellent service all staff where very friendly patient and efficient solved a boarding problem for me due to me not being able to access the visa portal for the USA.
I never went and I’ve tried calling to cancel the flight see if I can postpone for another date but every time they’ll transfer me to another personal.
Pros: "Plane was nice, seats were very comfortable and staff were very friendly and attentive."
Cons: "Boarding was chaotic"
Pros: "The crew was really friendly."
Cons: "The entertainment options were really limited. Movie options were mostly older movies."
Pros: "Polite"
Cons: "More selections for movies . Fresh veggies or fruit in meals."
Pros: "Very welcoming crew, kept us informed of any changes"
Cons: "The seats are old, no entertainment, really not the quality I expected for an international flight"
Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."
Cons: "NOT BEING DELAYED - WHICH RESULTED IN ME ONLY GETTING AT HOME CLOSE THE 2AM IN THE MORNING WITH WORK STARTING AT 7AM!!!"
Pros: "We loved having extra leg room and the bathrooms in the front & back!"
Cons: "I wished I had a blanket on the flight. But other than that very comfortable"
Pros: "Quick and easy boarding at AVV Airport."
Cons: "Seats were slightly uncomfortable but fine for short flight. There was no entertainment. The crew could have been more enthusiastic."
Pros: "Staff and crew"
Cons: "Very strict baggage policy you have to be exactly same weight or less with baggage"
Pros: "Paid for 4 bags up to 75 kg Agent st checking asking for more fee had to fight for this"
Cons: "On flight no entertainment poor service Will never fly jet star again and won’t recon to anyone"
Pros: "Nothing"
Cons: "The crew had very heavy footsteps up and down the slide and woke me up. Everyone on the entire plane must have used the toilets. Worst flight ever."
Cons: "Charged $60 for checking a bag. After which not loading the bag on plan which they charged. Even coffee cost money on this flight. I would not recommend this nor I would fly again without this airline."
Pros: "No food or entertainment, so we just gave an average rating. Should have an N/A option. Everything else from check-in to deplaning was very good."
Cons: "We were surprised by the baggage charge when we checked in. However, we may have missed that when we purchased our tickets online."
Pros: "Exit row seats made for a much more comfortable flight. Did not pay for food or entertainment. Everything else went very well."
Cons: "Nothing"
Pros: "I arrived safely."
Cons: "Nothing good to report. Uncomfortable seats. Not even water seved on one 3 hr flight. Invisible flight attendants. Disorganized boarding. Idiotic carryon 7 lb weight limit. Soon they’ll be charging by passengers’ body weight. $145 for 2 checked suitcases. No option for free seats. Very long line mandatory to check in. No kiosk to get boarding pass. Pay for entertainment. Had them booked for 3 flights. The worst."