Efficient and friendly staff
Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again
Crews were polite and helpful
Food was edible but horrible! It makes me doubt this country’s 5000-year history of cuisines.
Good flight, clean, good service and great price
Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable.
The flight itself was fine
Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing.
The style of the pillows and blankets were nice. The pillows were really comfortable and a good size. The taste of the food was okay. I honestly expected a horrible experience, it was not fantastic but it was better than what I anticipated.
The sealed blanket had white hair as if from an older person. Although I liked the pillow, on my return flight I used it to sleep, I used it for my back the entire time going, when I got home I noticed I was developing a sty on my eyelid. My companions noticed that the sometimes when he received his food it was still cold in some parts. On my return flight there were a few times my row was skipped for drinks. On my return flight the stewardess seemed hesitant when I asked for an additional drink. I ordered tea and asked for water. The gate agent in Beijing was extremely rude and unhelpful, she ignored us and even tossed our ticket back at us when we tried to ask about our seats for the flight.
Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded
For such a classy airline, they have terrible coffee and tea
A-380 seems to be significantly quieter than the 777.
2 hour delay caused issues with connecting flights and baggage didn’t make it with me to final destination. Seats were small and the window seat was so far from the window that you could not lean against it
Airline personnel very helpful. Plane was clean.
Finding China Eastern in very large terminal. Almost no signs in English.
clean plane, good crew, good food.
The smaller plane on this flight was being pushed around by the hough winds.
Everything but the seat
The seat didn’t recline. Very uncomfortable especially on a late night flight
The airplane was nice and new, the crew was nice and diligent, and the food was better than last time.
The seat wasn't the most comfortable and my seat was hurting half way through.
Very good seats
Very few movies it the list
|Flights arrive in||Madrid Barajas|
|Flights depart from||New Zealand|
|Airlines||Air China, China Southern, China Eastern|
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