Pros: "Very friendly staff with excellent service. Bottled water in every seat upon boarding. Lots of leg room, and love the outer earphones they provide!"
Cons: "More movie selections"
Pros: "Crew needs to not assume that Asian passengers are Korean as i was being converse in Korean throughout the flight."
Pros: "Good selection of entertainment"
Cons: "The food"
Pros: "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
Pros: "I liked sleeping"
Cons: "The flight attendants don’t understand English well so asking for water or some items I was completely ignored. To make up for lack of WiFI actually the entertainment system is awful. They ran out of food items and did not return to replenish drinks or remove waste"
Cons: "Let me change my ticket due to a death in the family."
Pros: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Pros: "Yes, crews were excellent"
Cons: "Boarding of passengers should be clear"
Pros: "The music of kpop"
Cons: "Would have been good if there’s more korean drama available on the trip and some kimbap food too"
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "Service was great and flight landed safe. Korean food was delicious."
Pros: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Cons: "Seats of any airplane could use improvement on comfort. But comfort was good."
Pros: "A comfortable flight, with fine service."
Cons: "The connectioning flight was slightly late, but just enough to make it a mad dash through customs and to the furthest possible gate on the opposite end of the terminal. Not within the airlines control, but unnecessarily hectic"
Cons: "my travel trip from Kuala Lumpur to Korea and return face critical situation during landing at both airport ( Incheon and KLIA). I WOULD LIKE TO SUGGEST KOREAN AIR HAS TO CHECK YOUR TYRES CONDITIONS BEFORE TAKE OFF. I WILL NOT FLY WITH KOREAN AIRLINE ANYMORE"
Pros: "service, food, kindness"
Pros: "The employees were soooo nice and friendly"
Cons: "Wheelchair service"
Pros: "Adult and kids menu was good on flights departing San Francisco. Programming options were Good."
Cons: "Lot of walking (almost an hour) between terminals for transfer between 261 and 236 gates."
Pros: "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
Cons: "We boarded late but the communication was good."
Cons: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Cons: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Pros: "Got exit row seat. No extra charge."
Cons: "Everything was great"
Cons: "Everything great but delayed waiting on another flight."
Pros: "It was our first international flight and everything was fine."
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Cons: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
Cons: "I missed my connection because of fog. (Obviously a problem they could not fix, so I’m not upset about that.) I asked to change flights in Fukuoka so I wouldn’t miss it but I was told then I wouldn’t be able to take my connecting flight in Incheon???? Even though it was Korean Air??? Fukuoka lacked any information when our flight might come or if it would possibly be cancelled. Got to Incheon near midnight, I then waited for three and half hours in a line to rebook for the next day, and when they helped me they gave me a ticket. They said they couldn’t give me any hotel accommodations because of all the missed flights, but didn’t offer some other compensation. I didn’t get a voucher which I saw other people in line get. When I asked to upgrade to business class( I was willing to pay the extra money) I was told it was too expensive for me. After my trip I will never fly Korean Air again."
Pros: "Food, would of liked snacks or dessert."
Cons: "Would of like more movie choices"
Pros: "The whole overall experience was fantastic. The food is great and the crew does a great job of taking care of you."
Pros: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Cons: "The only problem was the long layover"
Pros: "it was not crowded"
Cons: "plane is old my luggage was left behind in souel"
Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Pros: "flight out WAS excellent, boarding was quick, attendants were extremely courteous, seats were clean and comfortable, as can be expected, food was disappointing, only because i heard it was very good, entertainment was great, and free. rated flight home GOOD because the attendants seems hurried, all else equal."
Cons: "food was disappointing but better than most american airlines"
Pros: "Light flight, extra space."
Cons: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Pros: "Cabin crews are very kind."
Pros: "The service offered was different than my trip to INC from Kona. Which I would rate excellent service. But coming back the crew made it feel inconvenient. I had to wake for others to eat. I was very tired and just wanted to sleep."
Cons: "I had to wake up so person behind me could eat."
Pros: "I was very pleased with the service and the level of comfort."
Cons: "Excellent service and constant food/beverages."
Pros: "Leaving notes for missing meals Trying to help til last minute before landing Smiley face"
Pros: "Service and Food was great. The hygiene was good."
Cons: "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
Pros: "flight attendants were great"
Pros: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
Cons: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
Pros: "Nice crew, food and service"
Pros: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Cons: "There was nothing we didn't like about our flight to Seoul"
Pros: "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
Pros: "plane was comfortable and ground as well as freight crew's are kind. overall very good service."
Pros: "Food and crew's profesional service and care"
Pros: "the crew is fine. The seat was OK standard."
Cons: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Pros: "crew was pushing , no time in an rush all the time"
Cons: "service level"
Pros: "Great inflight entertainment"
Cons: "Have WiFi that is working"
Pros: "Great seating"
Cons: "Free internet in long flights"
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "Very cramped seats"
Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"
Pros: "The crew was amazing"
Pros: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Cons: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Cons: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Pros: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Cons: "Need to update the planes.."
Pros: "The crew was very nice and professional and the amenities were top notch."
Cons: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Pros: "SIA service and food is always good. The flight went by quickly which is good."
Cons: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Pros: "So good to get on a flight where I can fit in the seats..."
Pros: "The trip was horrible we have to sit separately three places."
Cons: "The desserts. The bun."
Cons: "Little or no room in Economy"
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Pros: "Movie selection was great. Food was decent. Comfort was expected"
Cons: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pros: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Cons: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Pros: "Love the promptness of services, always with a smile!"
Pros: "Ease of check in, very quick."
Cons: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Cons: "There was not much leg room in the seatings"
Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Pros: "Modern aircraft , nice crew"
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Cons: "Nothing to mention, all was good"
Pros: "great service"
Cons: "too long"
Pros: "Amazing service and comfortable lay flat bed"
Pros: "Great service always"
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Pros: "Crew service"
Cons: "Very old entertainment system. Poor screen visibility. Cramped"
Pros: "Loved the crew. Really helpful."
Cons: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Pros: "The crew is friendly and helpful"
Cons: "Equipment rather poor, screen isn't very clear, hard to read subtitles."
Pros: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Cons: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Pros: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Pros: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "Fast boarding"
Cons: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Cons: "The food was very poor indeed, the entertainment system was not working in my seat or the seat behind, I had to move to another seat"
Pros: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Pros: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Cons: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Pros: "Great entertainment, good service, clean plane."
Cons: "The lasagna was pretty dry and meh."
Pros: "Food is delicious"
Cons: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Pros: "As always crew magnificent"
Cons: "Flight was cancelled and rebooking dealt with poorly"
Pros: "La tripulación excelente y nos dieron un obsequio"
Pros: "Excellent service provided by crew"
Cons: "Food needs improvement"
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Cons: "Boarding, restroom,"
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Cons: "I was not able to fly"
Pros: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Pros: "Excellent service. Very comfortable business class seat. Arrived early"
Cons: "Boarding & disembarking was via bus & stairs."
Pros: "Crew were so good"
Cons: "Everything is good"
Pros: "Very nice aircraft , crew, and supplies"
Cons: "Flight delayed, so missed connecting flight and stuck in Qatar for 13 hours on top of a 22 hour regular flight schedule"
Cons: "Need to improve wheel chair service at Doha."
Pros: "As efficient as ever"
Pros: "Great crew and front desk"
Pros: "Just as I thought it could not get any better The service was perfect. The privacy was superb and the comfort allowed me to sleep for a good while."
Cons: "Nothing to dislike."
Pros: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Pros: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Cons: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Cons: "Transfer was messy, no screens or indications on sight when landed in Doha to transfer with a very short time. Boarding in Doha was extremely slow, some passengers had issues with their travel documents and instead of handling those issues on the side, they kept everyone waiting for over 15 minutes"
Pros: "I am very pleased to travel with Qatar airways. Qatar airways and Singapore Airlines are the best companies."
Cons: "I was a little bit annoyed with the staff at the Doha airport at the boarding gate because she did not let me get in to boardin in priority even though with my privilege club card, I do have to insist after the call for zone 1 to proceed for boarding."
Pros: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Cons: "None to rant about."
Pros: "Crew and their promptness to assist"
Cons: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Pros: "Overall a good service with good food."
Cons: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Pros: "The treatment"
Cons: "It was too late"
Cons: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Pros: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Pros: "Food is good"
Cons: "Economy seat"
Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Pros: "Good flight"
Cons: "Food is terrible.. why can't they offer sandwiches or bread and butter for people who don't eat Asian food"
Pros: "Good crew. Nice plane and amenities."
Cons: "Flight to was canceled due to engine issues. Flight home was canceled due to scheduling error. Issue resolved at check in, but caused stress."
Pros: "Much better knee space. Excellent flight, good service..."
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Cons: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Pros: "The flight crew was great. They were very kind."
Cons: "The biggest problem with my flight was it was very crowded so it was hard to get comfortable for such a long flight. I wish I can afford first class but I can't."
Pros: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Cons: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"
Pros: "The crew, Sami and Juliana in particular, were absolutely amazing!"
Cons: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush."
Pros: "Good staff and service."
Cons: "Too long a flight and require more leg room and reclining seats to be more comfortable."
Cons: "Maybe the food"
Pros: "Timing n service n crew r nice n friendly"
Cons: "Older airplane"
Pros: "the best air line I've ever been"
Pros: "Please see above"
Cons: "Please see above"
Cons: "Mashed connection"
Cons: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."
Cons: "The boarding was unusually long. We stood in line for twenty minutes to board the plane. This was difficult for many. The staff and airlines were unorganized and scattered."
Pros: "Friendly quality staff, good aircraft."
Pros: "Entertainment is epic. Speed to get luggage and depart airport was excellent."
Cons: "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."
Pros: "first time on Emirates and its just so much better than anything else under all points of view"
Cons: "vegetarian options"
Cons: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
Pros: "Entertainment system has a great selection, leg space even in economy is big enough."
Cons: "Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :("
Pros: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Cons: "Everything was GREAT"
Pros: "Emirates does it with class, consistently."
Cons: "Wanted some tomato juice, but they didn't have it..."
Pros: "The service, food , amenities were all A +++"
Pros: "Efficient and very friendly cabin staff. Captain and team kept us informed of flight progression at reasonable intervals."
Cons: "Some slight delay in clearing up some catering equipment."
Pros: "Everything else was good."
Cons: "The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator."
Cons: "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."
Pros: "Business class was excellent overall."
Pros: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
Pros: "Food was good when we got it."
Cons: "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
Pros: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Cons: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Pros: "Good leg-room."
Cons: "Crew do not seem to be attentive."
Cons: "Being late and have 24 layover at Dubai . Am still at dubai"
Pros: "Good selection of movies. Nice staff- some of which were able to handle difficult customers better than others."
Cons: "Both flights to Athens and returning to New York were very delayed. As a result, passengers were annoyed and staff members looked obviously stressed as well. On the whole my impression is that this airline keeps up appearances very well but is in fact somewhat disorganized."
Cons: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Cons: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Cons: "No food choices Food is bad No differentiation from other airlines Level was better years ago"
Pros: "Loved the entertainment options."
Cons: "Food was horrible. Yuck."
Pros: "The in flight entertainment is as good as ever."
Cons: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
Pros: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse -"
Cons: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Cons: "I can't think of anything."
Cons: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Pros: "Liked the space & also entertainment."
Cons: "Food was not good at all. My 12 year old couldn't eat at all."
Pros: "Food is good, inflight entertainment is good, and even though the flight is long, Emirates does a good job inflight."
Cons: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Pros: "Seats were more spacious than other airlines, it was comfortable, food, service and entertainment was good."
Cons: "Fantastic customer service and attentive staff"
Pros: "The crew, airplane"
Pros: "Overall ok"
Cons: "Food options for AVML or VML pretty sad for options , taste and service too. even after ordering AVML all across the cabin crew was going thru major issues with finding the food for me for AVML food got served after they served everyone on the flight. lot of effort made by the crew but cant blame them for it. Indian food / Vegetarian meal / Asian vegetarian Meal options are varied and can be filtered to basic but classic food options that can make not just me but there are lot of people like me have a good experience with food. even the fruit platter ordered was not appealing."
Pros: "Just about everything"
Cons: "Not much"
Pros: "Crew went out of their way to be friendly"
Pros: "The comfortable seats, the entertainment system, the food, the attention given by the flight attendants. A great airline!"
Cons: "The length of the flight, but that's unavoidable."
Pros: "Great staff at the airport and in the air! Best customer service!"
Cons: "Older plane with seats that needed help to return to upright position. Touch screen on tv didn't work when I touched with my finger."
Cons: "In my flight from Milan (MXP) to New York (JFK), I had a seat on 63C (aisle seat). A woman seating on my sided asked me to change my seat with her son who was on 74F (middle seat). I said no, because it would be a seat several rows back an in the middle. I had paid more to have the aisle seat, so it did not make any sense to change to a middle seat. However, some minutes later, an Emirates employee asked me again if I could change the seats. He created such an awkward situation, that it was impossible to do not change to the other seat. I tried to argument that he was giving me no other option, but to accept the change. In summary, I had a good seat due to the higher fee that I had paid, but I was transferred to the back in a middle seat. I thought Emirates was a serious company. As I told their employee, I do not plain to fly with them anymore."
Cons: "No one weighted my cabin bag while checking in. Before the security control, Emirates ground staff stopped me and weighted my cabin bag that was 8.4, around a kg extra. They didn't allow me boarding until I threw 4 shirts to the garbage and I reduced the weight. Staff was just unbelievably rude."
Pros: "The in-flight service, food, drink, and entertainment were excellent. If my ticket didn't say that I was on the airplane for more than 9 hours, I never would've guessed it. Flying at its best."
Pros: "lovely crew"
Cons: "no complaints"
Pros: "Emirates is truly like no other airline, they cater to your every need and genuinely care about servicing you and your satisfaction. The crew is exceptionally friendly and pleasant. They do not charge you for every single thing like other airlines do. The food is restaurant qualify food and very filling. The in-flight entertainment channels are numerous and will not leave you wondering what to watch. I wish there were more legroom, but overall, an excellent airline that I would definitely fly again."
Pros: "Comfort and space inside aircraft is excellent, very good entertaiment and movies"
Cons: "Some stewardesses were in a bad mood and responded badly to passengers"
Cons: "Want to be a millionare English version"
Pros: "Entertainment and food"
Cons: "The stuff were not helpful (i.e when you request it by bottom nobody would come and ask if you need anything) Bathrooms were not clean Food did not taste good (Also was shortage of choices of meal. Some meals were finished ) Stuff did not gave us coffee and tea"
Pros: "This airline is a dream."
Pros: "Despite the Covid-19, l'm so happy that China Airlines is operating and safely brought us back to SFO."
Pros: "Yes, crew was friendly, efficient, & helpful."
Cons: "Food. Duck breast was tough and almost inedible."
Pros: "Yes, and yes"
Cons: "More new movies selection"
Cons: "The food could have been more tasty and warm."
Pros: "Excellence in crew's attitude, promptness in service, very courteous."
Cons: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
Pros: "Yes, the crew is doing good but the size of seats to small is not very comfortable."
Cons: "If can make a seat a little bigger"
Pros: "I like the staff was very nice, and boarding process was not bad."
Cons: "The aircraft was extremely dirty, also my seat was saturated with a spilled drink and it was all over the seat and the tray table and tv, there was old food crusted on the seat back. I didn’t want to touch a thing thank god it was only a two hour flight. Very very outdated."
Pros: "Lots of selections on entertainment during flight, good movies and music."
Pros: "The flight from vancouver to taipei was great. The plane is top notch. Free food and drink. It's great. Seats are comfy and very roomy"
Cons: "The flight from taipei to bali was terrible. I had to switch seats because I was too tall for the window seat. Theres no leg room and the seats are very narrow. I am not a huge guy, 6'3" and 235lbs very uncomfortable. Also the TV only worked half the time"
Cons: "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
Cons: "They told me that when i get back to manila that’s the time they will deal with my luggage problem"
Pros: "Nice attention to details like water periodically during flight and warm towels before our meal."
Cons: "The food was only okay. I ordered a special meal and it was bland with mushy veggies and unhealthy looking salads. I’m picky so I may get be a bit more judgemental."
Pros: "Checking in from Manila was excellent. The staff was nice and accommodating. The food was good. The flight was on time."
Cons: "My ears were painful the whole time probably because it was a small aircraft."
Pros: "Comfortable and relaxing!"
Cons: "ran out of food options, was not given a choice and served meat I could not eat."
Pros: "Always very nice great crew always I've made the flight 3 or 4 times now"
Cons: "Still a little bit nicer if we had a bigger selection of movies"
Pros: "Crew are very nice and accommodating and professionals."
Pros: "Great service with drinks and water. The seats were super comfortable!! The plane ride was smooth. The hostess/hosts were excellent and had really nice manners."
Cons: "I like everything"
Pros: "Boarding commenced at or very near to the established time. Fast and fairly efficient. Meal selection was good and food tasted very good. Only the bread was a bit crusty on the bottom."
Cons: "It would be nice if the Long-Haul flights had a better selection and more recent episodes of "The Big Bang Theory!" I'm tired of watching the same three old episodes."
Pros: "I haven't verified this with seat pitch measurements, but the economy seats on this flight (Airbus A350) felt roomier than the economy seats we've had on US airlines. Flights in economy seating haven't been truly comfortable for me in a while, but this one was decent."
Pros: "The crew at ticket counter and in-flight were amazing. So polite and did all they could to make my experience enjoyable. Loved that even though I was not first class, the flight attendants offered to hang my suit up in the closet."
Cons: "Even though it was no big deal, would have loved a usb charging outlet."
Pros: "I like entertainment and food.. taste is good.."
Cons: "Pretty darn scary landing. I thought the plane was gonna flip, it was bouncing and lurching so bad."
Cons: "The flight attendants were not friendly."
Pros: "Fly China airlines you won't be sorry"
Pros: "good leg room, excellent food, service in Economy better than I've had in some other first class."
Cons: "A350 seat cushions are a little short for us tall folks."
Pros: "The food was good the crew were very nice and polite"
Cons: "The seating was a bit cramped. Because I have long legs there wasn't a lot of room between rows. I have been on other flights with China Airlines where the seating was comfortable and roomy but this flight wasn't. The entertainment screen was not very user friendly. The screen was small and not very clear to watch."
Pros: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Cons: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given"
Pros: "The service was awesome from booking through to boarding the journey and disembarking.Would recommend to family and friends."
Pros: "Legroom and entertainment are nice. Seats in economy are better than average."
Cons: "The staff does not seem to mind bumping into you or a seat with a cart in the aisle... And they don't control the 'gold rush' boarders who can't tell zone 1 from 3 or premier from economy... Of know what 'parents with small children' means... They just run the bulls...."
Pros: "Decent sized seats with legroom"
Cons: "No individual entertainment displays"
Pros: "The food, the plane."
Cons: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Pros: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Cons: "The food can be improved. It was my least favorite about flying with China Airlines."
Pros: "Great schedule, great flight crew, gave me an exit row both directions, very flexible tickets (allow you to change date repeatedly with essentially no penalty), and all for an amazingly low price. All in all the best ticket I've ever bought!"
Cons: "Nothing! It was great!"
Pros: "Overall staff was pleasant. Food was ok. Leg room was pretty tight. For a short 3 hour flight it was bearable."
Pros: "Quiet cabin - no crying babies or toddlers"
Cons: "Food was terrible; will choose different airline in future for long haul trips"
Pros: "That we were provided with seat belts."
Cons: "The level of uncomfortableness rivaled that of Spiritair. From friction burns on the knees from the seat directly in front of you, to virtually hosting your front neighbor's head in your lap when they recline. And I'm all of 5'8"! Even though easily +90% of the passengers were Americans, Australians, New Zealanders and Europeans, and that the flight was between 2 English speaking countries, we were addressed in Mandarin Chinese. Reminds me a bit of Air Canada with their often French bias."
Pros: "Would recommend it!"
Pros: "I was sitting with my two young kids, that crew came and asked us for boarding very nicely and it was such nice boarding that kids enjoyed."
Pros: "The crew members were nice."
Cons: "The seats are small. The food was not that great."
Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Pros: "Food was good. The screen of the first flight LAX-TPE) was big and new."
Cons: "If the crew needs more rest please give them enough turnaround and breaks. They all look tired and unhappy. That's something the company has to fix, not the consumer to bear. The guy next to me didn't put his bag in the overhead cabinet, so it kept poking me or lie on my feet the entire flight. I'm sure this is something the airline would be able to enforce for security reasons."
Pros: "Customer service was great."
Cons: "My daughters audio didn't work at all in her entertainment system and my audio was really terrible. We did expect to watch movies and was unhappy that the audio wasn't working on a business class flight."
Pros: "The staff was friendly and helpful. The pilot was very impressive, I don't think I have ever had a smother landing! There were tons of movies to choose from. The food was decent, and there was lots of it."
Cons: "The weight limit of 7kg for carry on bags is enforced. I have never had my carry on weighed before, but China Airlines does. My bag was twice the weight limit, and the man checking my weight offered to check it for free. However, I did not want to check it because it had my DSLR camera and laptop computer with some other things. The weight limit is very small. I took everything out of my suitcase except the laptop and camera bag and it was still too heavy. Then I put some of my lenses in my purse took the camera and other lenses out of the bag and wrapped them in a scarf and managed to get it under the limit. So if traveling China Airlines make sure your carry on is less than 7kg, and good luck if you have electronics you don't want to check."
Pros: "business class cabin was one of the best I've been in. excellent seats and entertainment"
Cons: "business class lounge in SFO needs a lot of work."
Pros: "I liked the blankets, food and movie selections."
Cons: "The cabin crew seemed to give full cans of beverage to the Chinese and people from Taiwan, but only graced westerners with a cup."