The staff on board were excellent. Kind, thoughtful, helpful - not just with me but with others around that I observed. Wonderful service.
They cancelled our flight, rebooked, cancelled that one. We are now flying New Zealand Air and need a refund please. How do we get it?
The seating is spaced out nicely, The crew could have offer more drinks.
Ove the A380 planes. Comfortable seats. Served great Indian food and Masala Chai!
Good flight overall. Good options of food on NY-Dubai-Mumbai leg. Not that good reversing back. The flight crew is courteous and professional as always. The seating was much more comfortable going into Mumbai than coming back. Cheers!
Very uncomfortable aircraft. No free entertainment or drinks. Food okay. Won't fly with them again.
Excellent comfort and entertainment. Service poor..Food average with little choice.
Thay crew was so nice.Air hostess il ham was so nice.my mom was little scray with airplan turbulence she help us alot.
Comfort and customer service from most if the crew was great. The crew reassigning passengers should consider the presence of infants when reassigning seats. Unfortunately a couple of oversized passengers were relocated next to us, making this segment a bit uncomfortable, as there was not only extra leg space required. I ended up swapping seats with my husband so our baby wouldn't be impacted. My husband travelled quite uncomfortable as the reassigned neighbour shoulder and arm ended up on my husband's seat
Charged for internet that never really worked. The food selection was just ok.
Reason for travelling Tampa to Orlando is to fly Qatar Airline. we end up with American Airline. This was the miserable experience I ever had in my entire travel history. Flight attendants were rude. They hit my knee with the food cart and I was holding ice pack for 2 hours. I still have the pain after a week. WE boarded the flight twice because of the temperature inside the plan.
The flight was smooth Thank God but the delays and changing gates for 3-4 times made me so tired of walking back and forth with heavy bags I thought I was going to pass out with heavy headaches but Thank God finally found the final gate and home safe. These delays happen anytime for important reasons so just be patient when you come across these situations.
The staff was great and probably that's the single most thing that distinguished this particular Qatar flight from my average typical experience. They genuinely wanted to please you and do their best.
They didn't board by zones and it was a free for all. The 16 hour flight was the most excruciating experience of my life and the seats were TINY... with no leg space and my feet were swollen immediately. The food was so bad it was inedible.
The space was tight, hardly any leg room and the crew surprisingly were busy and did not take the time to attend to passengers, felt rushed. There was a delay for check in since the systems were down the airport staffs were accommodating
I recently travelled with Qatar Airways from Doha to Dulles in the QSuite, and the experience was nothing short of exceptional. The QSuite truly feels like a First-Class experience, with its luxurious design, privacy, and comfort. The cabin crew, especially the lady in charge of the cabin, was remarkable—professional, attentive, and genuinely kind. The food was excellent, and the comfort of the seat was absolutely first-class, making the journey smooth and enjoyable. While the in-flight experience was outstanding, I have a few points of feedback. Firstly, the content available in the in-flight entertainment system could be expanded and upgraded to include a more diverse and updated collection. This would elevate the entertainment experience to match the premium standards of the QSuite. Secondly, regarding the Wi-Fi service: while QSuite passengers receive one hour of complimentary Wi-Fi, any additional usage requires a fee of USD 10. Considering the premium pricing of QSuite, it would be more fitting to include unlimited Wi-Fi as part of the experience, further enhancing the luxury offered to passengers. Lastly, I must highlight an issue with luggage handling. Unfortunately, my luggage did not make it through the transit, which was disappointing. While the ground crew assured me that it would be delivered to my home on the same day as it was arriving on the next flight, this promise was not fulfilled, and the delay added unnecessary inconvenience to an otherwise excellent experience. Overall, the QSuite experience was exceptional, but addressing these areas would further solidify Qatar Airways’ position as a leader in luxury air travel.
The food is not good and also if you ask crew to bring something they say ok I will bring but you will never get it. Please they should listen good to passengers
Aircraft was spacious compared to American Airlines, food was great, entertainment was much better with a wide variety of options, and the crew was very polite.
Seat experience average as they use old 777 for must flights despite full load. Qr fares are higher than other airlines for same routes so they should at least upgrade the planes . Food is average and same dishes for months on most routes I travelled at least - the Arabian rice dish “Maqboos” on every flight for months - I am sure there are other food Arabian dishes ?? It’s become boring ! Crew is always good which makes up for these things but hey confirm us what we need
Overall good. Food choice in business class is a concern as same dishes on every flight for months. Crew is great and seats on this sector were fine . They need to have more variety in dining
We couldn’t fly to Chicago on our booked flight. The flight was overbooked.
Terrible. Delayed. No one would help. Just limped about like a piece of meat
The economy seat was so uncomfortable, had not enough leg room for 13 hours flight, front seat basket was broken and couldn’t hold anything, food quality was horrible( we got food poisoned ) we charged for logged which used to be free. We paid too much for this flight and very disappointed. Turkish air line better to make satisfy and respect people instead of find different way to scam people.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
for the second time disappointed with TK, they like JAT = joke about time
No customer service. Non educated staff members with no will to support or service the passenger.
This flight was in the air when the national power outage happened on 28 April 2025 in Spain and Portugal. As a result Lisbon airport was closed and the flight was diverted to Porto. There were no phones, internet or ATMs working and the Turkish Airlines ground crew in Porto were trying to find alternative transport to Lisbon (by bus). This did not materialise until late in the evening. The Turkish Airlines ground crew suggested that passengers may find their own way of getting to Lisbon. That in itself is a failure of Turkish Airlines, but understandable as there were no means of communication. The Turkish Airlines ground crew also said that any expenses insured for travel to Lisbon will be refunded by the Airline through their website. Unfortunately, I could find no way to travel back to Lisbon other than to hitch hike with an Uber driver. Because no systems were available and no credit card payment possible I paid the driver 140 Euros in cash with no receipt as systems were down. I arrived at my Lisbon hotel at 23:30 (flight was scheduled to land at 12:30). Upon contacting Turkish Airlines for compensation they are not willing to do anything as I do not have an invoice for my expenses. They do not even consider the 10 hours of delay and inactivity on their part as a reason to provide any sort of curtesy towards me. I find their behaviour appalling.
It wasn't good. I didn’t understand. They changed 320 dollars for 2 luggage. My ticket was regular and I paid almost 1200.00 dollars. Why they did charge? I want my money back.. thanks Yılmaz polat
The flight attendants were great! The seating for business class is better on other airlines. The food was also good!
Great food, great entertainment and very helpful, caring & attentive staff.
Because of rescheduling, they had to put me on a flight that didn't go through Dallas
Initial flight was cancelled at the time of arrival to the airport, flight alternative requires switching from direct to flight with a layover, and the plane felt like it would split apart, it was so rattle-y.
Amazing food, great staff, with one noticable detail missing ...but no seat entertainment in any of aircraft ...I am not a fan
Bathroom ran out of TP and floor was wet. Crew seemed a bit unhappy, overnight flights may be harder.
Update departure times in a more timely manner. We are not boarding on time if the plane isn’t arriving until after our scheduled departure time.
Everything about the flight was lovely…We left early, arrived early, cabin crew were efficient and helpful. Flight was easy and most pleasant.
Cabin felt crammed Snacks are lame But crew was super efficient getting us out on time despite delay
3 hours late. Not even water offered on a 2.25 hour flight.
Flight was delayed taking off over 2 hours. Original plane was taken out of service and replaced. They didn’t tell us they were replacing plane until after original takeoff time had past. No power on new plane to charge devices. When eventually landing at destination no gate was available waited 1 hour for new gate. No Americans finest hour.
Standard. No different than a discount carrier on a short trip.
Outdated from start to finish. Good was inedible, choice was very poor. They don’t seem to care
Very good crew. The seating in economy plus was excellent, and I slept most of the way. The diabetic meal that I requested was almost tasteless--about a 2 on a ten-point scale.--so I ate little. And why bother serving dinner to fliers at midnight?! I had eaten a meal at the airport six hours earlier. A good breakfast would be better.
The gate at London Gatwick had confusing signs for the different zones and the staff seemed harried because people didn't know when it was their turn to come to the desk. Plus, with there were too many carry-on bag travelers, myself included. The charge scheme for checking bags is frustrating. If you travel light, you want the freedom to leave as soon as you deplane. When you are forced to gate-check your bag simply because the flight is fully booked, you lose whatever time you'd hoped to save because you're still stuck waiting for your bag to come off the conveyor belt.
I arrived at Bridgetown only to fins that a suitcase was missing. It was left at Manchester. I had to wait wait 2 days before deciding on going to collect from the airport personally. I am not happy about paying for baggage at the airport. This I thought was included in the price of the ticket. Who goes away for 2 weeks and does not bring luggage. This was a total rip off and I am not happy. I need someone to contact me before returning so that I don't have to pay all over again to return homde.
The on flight entertainment system touch screen system and the USB charger did not work on multiple seats on least 4 seats an in different rows. The attendant tried to reset the system but was un successful. I couldn't change my phone to get my ticket for my next flight. This was an international flight I changed seats and the problem was the same. the flight attendant offered his power bank
Every flight was delayed. They lost our luggage for days.
Business class was nothing more than Economy with middle seat empty. Uncomfortable seat and leg room. A mom behind me had a 18 month/2 yr old on her lap, who had his feet on my back all the time- while middle seat remained empty. Pretty much not worth the fare. Very disappointed.
When Stephen arrived with our wheel chairs - we were in excellent hands! He was such great help with getting our rental car and then reporting our missing luggage. When you are exhausted from traveling for too many hours, he was just what we needed to navigate everything! Give that guy a raise!
Our luggage didn’t arrive with us, that puts a damper on the whole trip.
Yet again BA flight was delayed. Only one delayed. No updates from ground staff. Plane was dirty and staff were disinterested.
