Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
5.6
Extremely slow pick up
Cons: Bad start to our Maui trip. We waited in line for over an hour to get our rental car that we pre-booked online. The line moved extremely slow.
review from
-
4.0
Looooooong Line
Pros: They had AC. Cheapest price. Drop off was quick and easy. People were nice.
Cons: I see now why these guys are cheaper. I walked in to their small building to pick up my car and there was 20-30 ppl standing in line with only 2 attendants at the desk. It took us over an hour waiting in line to get to the front desk. Also, homeboy at the desk was trying to upsell me hard on all sorts of things. Not too pleasant after traveling 10 hours with small kids. If you are going to rent here for the price be ready to wait a long time to get your car.
review from
-
8.4
Dropoff location was hard to find
Pros: Finally we just followed the van that takes renters from the airport to their rental site.
review from
-
10.0
Pros: All staff were helpful and so very friendly. Aloha spirit through and through..
review from
-
5.2
Only pro is the lower cost
Pros: Cost was a little lower than other options
Cons: Pickup is a bit of a hassle with waiting for the shuttle taking us to their offsite airport location and the subsequent line, then, once we got to the rep, he attempted to up sell us on items we didn’t need, to include upgrading our rental unnecessarily.
review from
-
10.0
Easy
Pros: Once the shuttle came it was a breeze. Quick and friendly check in.
Cons: The shuttle took too long but that seems to be the case with all car rental shuttles at Maui.
review from
-
2.0
Over an hour to get the car
Pros: Shuttle was good.
Cons: Was over an hour wait to get the car with 3 people checking people in. I saw other people get promised their car was coming and 45 min later it still wasn’t there. This place is a disaster. When I returned the car the wait was just as long as the day I came so it wasn’t a fluke. Go somewhere else.
review from
-
7.2
Cons: Airport Pick up location very confusing and frustrating other than that good experience.
review from
-
6.0
Car had a rough life for it's 6000 miles
Pros: Drop off was easy Frequent shuttle to the airport Car was clean
Cons: Car was beat up- big dents, lots of scratches, missing several trim pieces including seat adjustment piece. This wouldn't be a big deal, but I spent 15 plus minutes filling out the damage form. I also took video of the car so that I wouldn't be charged for someone else's damage. Check in took 30 minutes of waiting in line. In total, I left the rental place approximately one hour after I left the terminal.
review from
-
2.0
Disappointed
Pros: Never rent will only book directly from the Car Rental Company.
Cons: I was not able to pick up the car because they were closed when I got there . Tried to cancel to avoid charges got a big run around from Advantage to call the third party agency .
review from
-
3.2
Cockroach infested!
Pros: Roomy enough for family and luggage
Cons: Rented the vehicle in Maui. It was not properly cleaned beforehand to rid it of cockroaches which showed up a couple days into use. We didn't want to spend a whole day of our expensive anniversary celebration securing another vehicle across the island as we had family adventures planned. We put out sticky traps to catch them, but it was still very unnerving and uncomfortable to deal with. Our other family members rented cars through other agencies and we're happy with theirs. Will never rent from Advantage again!
review from
-
4.8
Will not use again
Pros: The employee that inspected the car when we returned it was very prompt and friendly
Cons: After reading many poor reviews on different websites, I decided to purchase rental car insurance from a major travel insurance company just to have peace of mind during our trip. When checking in I was told they don’t accept insurance from This company (Allianz) because “they are difficult to deal with.” Of course they tried to sell me their insurance, which I declined.
review from
-
5.6
Extremely slow pick up
Cons: Bad start to our Maui trip. We waited in line for over an hour to get our rental car that we pre-booked online. The line moved extremely slow.
review from
-
4.0
Looooooong Line
Pros: They had AC. Cheapest price. Drop off was quick and easy. People were nice.
Cons: I see now why these guys are cheaper. I walked in to their small building to pick up my car and there was 20-30 ppl standing in line with only 2 attendants at the desk. It took us over an hour waiting in line to get to the front desk. Also, homeboy at the desk was trying to upsell me hard on all sorts of things. Not too pleasant after traveling 10 hours with small kids. If you are going to rent here for the price be ready to wait a long time to get your car.
review from
-
5.2
Only pro is the lower cost
Pros: Cost was a little lower than other options
Cons: Pickup is a bit of a hassle with waiting for the shuttle taking us to their offsite airport location and the subsequent line, then, once we got to the rep, he attempted to up sell us on items we didn’t need, to include upgrading our rental unnecessarily.
review from
-
2.0
Over an hour to get the car
Pros: Shuttle was good.
Cons: Was over an hour wait to get the car with 3 people checking people in. I saw other people get promised their car was coming and 45 min later it still wasn’t there. This place is a disaster. When I returned the car the wait was just as long as the day I came so it wasn’t a fluke. Go somewhere else.
review from
-
6.0
Car had a rough life for it's 6000 miles
Pros: Drop off was easy Frequent shuttle to the airport Car was clean
Cons: Car was beat up- big dents, lots of scratches, missing several trim pieces including seat adjustment piece. This wouldn't be a big deal, but I spent 15 plus minutes filling out the damage form. I also took video of the car so that I wouldn't be charged for someone else's damage. Check in took 30 minutes of waiting in line. In total, I left the rental place approximately one hour after I left the terminal.
review from
-
2.0
Disappointed
Pros: Never rent will only book directly from the Car Rental Company.
Cons: I was not able to pick up the car because they were closed when I got there . Tried to cancel to avoid charges got a big run around from Advantage to call the third party agency .
review from
-
3.2
Cockroach infested!
Pros: Roomy enough for family and luggage
Cons: Rented the vehicle in Maui. It was not properly cleaned beforehand to rid it of cockroaches which showed up a couple days into use. We didn't want to spend a whole day of our expensive anniversary celebration securing another vehicle across the island as we had family adventures planned. We put out sticky traps to catch them, but it was still very unnerving and uncomfortable to deal with. Our other family members rented cars through other agencies and we're happy with theirs. Will never rent from Advantage again!
review from
-
4.8
Will not use again
Pros: The employee that inspected the car when we returned it was very prompt and friendly
Cons: After reading many poor reviews on different websites, I decided to purchase rental car insurance from a major travel insurance company just to have peace of mind during our trip. When checking in I was told they don’t accept insurance from This company (Allianz) because “they are difficult to deal with.” Of course they tried to sell me their insurance, which I declined.
review from
