8.0 Excellent18 Jun 2021
Pros: Staff was friendlyCons: No signage at the airport. You have to call their generic 1-877 number which is for all the ACE locations, and Maui isn't one of them! I only got their direct number because an airport worker who deals with unhappy ACE customers wondering how to contact the local office has their number memorized and gave me the number, else I would still be on hold with the nationa number. The office closes at 3:00 and if you drop it off after hours, there's no one sitting in the office (which is a closed Lexus dealership) to take you back to the airport. Eventually found a person sleeping (?) in the office who drove me in my same car back to the airport where I had dropped off the family. This business is really "Hawaiian Vans" DBA as "ACE Car Rental"
10.0 Excellent26 May 2021
Pros: Loved the staff so helpful and so kind especially Robert! He was wonderful to work with and made the whole process easy. We will definitely use and refer Ace to all friends and family!Cons: Nothing! They nailed it!
10.0 Excellent26 May 2021
Pros: The convenience and the kindness of the staff especially Robert!Cons: Nothing!
10.0 Excellent14 Apr 2021
Pros: Staff was very helpful, even worked with me to make special arrangements to pick up vehicle off hours. easiest rental i have ever had!Cons: Nothing it was excellent service.
2.0 Mediocre7 Mar 2021
Cons: Even though I rented the vehicle almost a year in advance, and a month before our trip they canceled me! I was horrified! I was told they were over booked. Come on cancel mine from that long ago? So, had to work with them to get another one, of which cost almost double. Was told we would be reimbursed the extra upon our return, but it was just the hassle of having to start over, when I know we were ousted because I had a good price from them so long ago and took it. We even had to rearrange our travel because they were only open 11:00-3:00. It was just a shame we were treated like that.
2.0 Mediocre7 Apr 2020
Cons: I requested a refund and I still haven't received it. When I call Kayak, they tell me to contact Ace. When I call Ace, they tell me to call Kayak. The transparency and customer service is borderline fraudulent and should be reviewed by the BBB.
6.8 Good23 Mar 2020
Pros: Car was fine and in good condition.Cons: Drop off and pick up are a bit of a hassle as it is off site. We booked a Jeep Grand Cherokee and there similar was a Hyundai which I think is miss leading.
9.2 Excellent12 Mar 2020
Pros: Staff seemed committed to moving things along quickly; when we just missed the shuttle to the terminal, they had one of the drivers take us over in the car.Cons: The pickup could have been better. The website said to go to the median and wait, and when we called the number listed, we got the same instructions. As it turns out, this was incorrect and they were now picking up at the old rental car shuttle area. We had to find the number for the local office to get correction. They were nice and came to get us where we were, but the discordance between the information from the corporate office and the reality on the ground was frustrating.
8.8 Excellent9 Feb 2020
great new car rental agency in Maui!Pros: pleasant, efficient employees and good value. There were no hidden or added fees.Cons: on the phone I was told that adding a spouse as a driver did not cost extra but when I picked the car up, there was a $10/day fee for this.
10.0 Excellent26 Jan 2020
Pros: The staff was courteous and kind. We didn’t have to wait long for shuttle to and from airport or for checkin/checkout. I highly recommend them!Cons: No!