Kahului Car Hire

Cons: change oil light came on pretty quickly, but then, it is a rental...

Cons: The customer service could be a lot more friendly. The feeling of over-liability with the car when compared to other rental car companies.

Cons: The up-sales that the employees were doing was pretty ridiculous, otherwise it was a great deal for us!

Cons: Long line to pick up. 4 employees standing around appearing to be doing nothing Car was not washed it was dirty

Cons: Car wasn't super comfy, but not real bad.

Cons: Nothing

Cons: Close to a scam when it comes to insurance. We purchased insurance online and were told that what we bought was useless. We were told that we needed to spend $124 more and purchase insurance from their company only. This was not true.

Cons: I hate the hidden fees and insurance mark-up. If the insurance is 1000% essential, as you claim, put it in the damn quote.

Cons: Lengthy wait to check in and return car.

Cons: Waiting in line in the check in counter before deciding to go with the video phone check in.

Cons: Waiting for the shuttle and then the car itself....took awhile for it to be cleaned from the previous renter. But it was a busy time for them, so this wasn't really a service issue in my opinion. The price was way worth the inconveniences.

Cons: That it was all black, in and out. We were in Hawaii, so it was warm.

Cons: The wait was much too long. Hertz was not prepared to handle the number of customers and the number of representatives was too small.

Cons: Agent told me that my hertz gold didn't apply since I booked on kayak. She said I should pay more to get the gold service.

Cons: Poor service during return

Cons: It took us almost 2 hours to get our car! This location was not prepared for the spring break crowd and only had 2 people working for the general checkin in. (There were other agents working on the holiday/gold line but not enough for the general crowd...especially when one couple stayed at the front counter for 45minutes!! Our kids were miserable and hungry, not a great start to our vacation.

Cons: The staff of Alamo was very helpful

Cons: Pricing is a bit high but was competitive to other companies.

Cons: Everything was great.

Cons: No complaints whatsoever.

Cons: Had mechanical issues beyond my control and was told it would cost me $50 to have someone assist us. We were stranded in the hotel and had to make other accommodations to make our reservation on our last night in Maui. Car proceeded to act up and not want to start, ended up limpinge car in and when dropped it off the car didn't start for the attendant. Told him the story and needless to say I'm finished with alamo car rental services.

Cons: i dont know how , but i paid 65$ a day when your ad says that i need to pay 25$ a day

Cons: the pick up took over an hour and they went from 8 people at the desk down to 4 during a busy time. everyone in line was very frustrated and I found the experience unacceptable. I will not lease from them again due to the experience.

Cons: They charged me an extra $20/day for the Escape. They also extorted an additional $225 for insurance coverage. I explained that I had sufficient insurance of my own, however they said that if I had an accident the contract would stay open until the car was repaired and my insurance would not cover that. I was also told that it could take 3 to 6 weeks for the parts to come from the mainland. I will never again rent a car from Payless or Budget Car Rental!

Cons: Only downfall was it seemed like no one at OGG knew about Payless or that it was at the Budget office. That might be something to add into the reservation email.

Cons: Set reservation for a Kia / Hyundai 4 door sized vehicle. Upon pickup none were available and received a small hatchback Nissan Versa

Cons: First, Payless was very hard to find, turns out it was inside the Budget Care rental place. I feel somewhat cheated. Car was reserved for a total of $168, but charge at counter came to $200. I did not select any extra options. Also the compact was supposed to be a Nissan Versa Sedan or equal, but was the smaller Nissan Versa Note model, with no trunk, which is not equal but lesser. The agent handling the customer next to me was really giving the couple a very high pressure (uncomfortable to say the least) sales pitch to buy the upgrade and buy the extra insurance...he was quite intimidating..HATE these low-cost rental car companies.. Also my car had a tire that went needed an air fill. Will NOT rent from Payless again.

Cons: First off I didn't like being pressured to upgrade my vehicle. I wanted what I ordered and in the end I didn't upgrade but didn't receive what I rented. I also didn't appreciate how horrible of shape the rental car I got was in. When I ordered online for my two day stay it was $96, but after everything was said and done it came to over $250. I received a notification that our flight was delayed and was tiring to contact the Payless office where I rented the car from to see if I could delay my drop off. After trying to call for over an hour I gave up because no one picked up the phone and it was during regular business hours. I called a 1800 number I found online and they couldn't give me a straight answer or do anything for me because they couldn't find my rental in their computer. This was an extremely frustrating process that really shouldn't have been especially at the end of my vacation this was the last thing I wanted to deal with. I will never again rent a car from Payless or Budget.

Cons: Upon arriving at the rental facility we waited an hour an a half to rent the car. They manage both Budget and Payless customers and the line was long. People were getting agitated waiting so long to get the car. Once we got the rental contract, we still waited another hour to get our car. We had planned to go to an attraction that closed at 2 pm, but the two and a half hours spent on renting a car eliminated that. Then we tried calling them for two days using the phone number on the envelope, calling corporate office, and a number listed on their website. We were never able to speak to someone. We want to extend our rental. Also tried contacting them via email and no luck. I can only wonder what a customer in an emergency can hope to get.

Cons: Nothing

Cons: When I booked the rental it clearly said I could get the car at the terminal and NOT HAVE TO RIDE THE SHUTTLE BUS. When I got there I was taken by shuttle bus, then waited a long time. This is false advertisement by Kayak. Also, I was not able to drive to all the places I had planned because the Ford I was given had a bad tyransmission. When I returned the car I was told that all of that Ford model had a bad transmission, yet they offered no refund and got it ready for the next victim.

Cons: The pickup took over an hour, common budget you can do better

Cons: Too long to wait for a car

Cons: Trunk small for a full size vehicle.

Cons: The wait to pick up the car was horrible! Other then that there was no problem. But we must have waited an hour and a half with a 2 and 3 year old after a 6 hour flight and it felt like easy a nightmare.

Cons: Pick up took way too long.

Cons: Despite having a reservation, we still had to wait over 30 minutes for the minivan to be ready- with 3 kids (12, 2, and 3mos) who had all been travelling all day. The facility is small and not nice so we opted to wait outside in the wind. The minivan itself was awful, obviously the base model and very worn. We also rented a car seat that was old, coming apart and basically just a plastic chair. All in all, an absolutely horrible experience.

Cons: Bad vehicle

Cons: Seasonal price was high but everywhere was high...

Cons: Nothing about my rental process was bad.

Cons: The wait. I waited in the heat for over 20 minutes AFTER being told to wait outside for an escort to take me to my vehicle. It was ridiculous. On top of that, I had to pay more than I reserved since this was at the airport and I wasn't informed prior to that it was another location down the street (less than half a mile away).

Cons: To save airport concession fees, have to include $25 extra dollars for cab fare!

Cons: Pickup was on Saturday, and they only are open until 4. Unusual, and our plane was late but I just made it. Something others should be aware of.

Cons: We flew in from Seattle. I had 2 people in wheelchairs at airport. We got to office by cab at 415 and entire property was locked up. The ladies leaving fortunately had pity onus and opened back up to give us last minivan on Maui. I had talked to manager there few days before to confirm rental. He never mentioned that they closed at 4pm on Saturday's????i had 7 people counting on that van and really don't know what I would have done!!

Cons: hit my head getting into Hyundai elantra every time driver side ext. mirror did not stay where set had to take taxi to and from airport

Cons: Matthew Perkins was the most Unhelpful, condescending person in whose mercy I've ever had the misfortune of being. I cannot believe Enterprise would have a branch manager so rude. Thank you Kayak for transferring my rental agreement to another branch.

Cons: They called the day before to tell me I would have to take a taxi to their place of business. The had NO shuttle.

Cons: We reserved a car at the airport and the rental agency called us the day before our trip to tell us that the pickup location was actually not at the airport and there was no shuttle. We had to take a taxi to get there. Traveling with a small child, this is a HUGE hassle because it requires installing the car seat in the taxi an then in the rental car. Don't advertise the location as an airport location if it is not at the airport!

Cons: I thought it was from rent a wreck

Cons: The strange location of the drop-off box.

Cons: Mark up all over

Cons: An extra $13 dollars a day to let my wife drive? Feel ripped off The Nissan Altima is horrible for the front passenger. The seat is too low and not adjustable. Dollar could/would not give me an alternative vehicle.

Cons: They tried so hard to get me to upgrade so I did fir an extra 18.50 per day, then they didn't even have the car after waiting for 1 1/2hrs. They wanted to give me a free upgrade to an suv. I didn't want that, just give me what I paid for. Then the lady says they have an economy car (the original car I reserved before I paid for the upgrade) I could take. NOW why would you talk me into an upgrade on a car you dint have and then offer me the exact car I originally paid for at an upgraded price? I was so frustrated after the long wait that I just took the economy car and left. NEVER pay for an upgrade. If they don't have what you reserved then they should upgrade you for free.....period. NEVER going with dollar again.

Cons: Could have smelled a little fresher inside/

Cons: Got the impression there would be nicer cars than what there actually was.

Cons: Spiders

Cons: shuttle to the rental car was a long wait at night and the line took some time once we arrived.

Cons: Pick up time took much longer than it should have

Cons: The first car we rented was in horrible shape. I wasn't sure if it would even make it back to the car rental location. The second car was better and the swap out of cars was painless.

Cons: Apparently Saturday evenings around 10pm all checkouts are done manually since the software on the mainland is updating. This caused about 20 minute wait time with 3 people in line.

Cons: Everything

Cons: The minivan was several years old, a bit scuffed inside, and the engine made funny sounds at times.

Cons: We waited 1.5 hours in line/waiting for the car to be cleaned. It was busy Saturday, but they were severely understaffed and we spent an hour longer than we anticipated to get the rental car that we had a reservation for.

Cons: The car was filthy on the inside

Cons: Check in took 60-90 minutes waiting in line which is too long of a wait for my patience. We rented a beautiful low mileage Ford Mustang convertible. Vehicle could have used a car wash. Most of the vehicles in the lot appeared to be in need of a rinse down.

Cons: Took 45 minutes to get to Avis rental office from airport even though it was a 5 minute drive. Long line at airport Then took another 45 min to get to counter Then waited for car in lot for 30 minutes

Cons: No avail rentals at airport close to Kaanapali had to drive 30 miles

Cons: When I called to extend my rental time, customer service was very rude and hung up on me before the end of our conversation

Cons: Too many debts and scratches on the car. Although car was good value for the money.

Cons: staff not very welcoming. car not in very good condition, pretty banged up and rode rough.

Cons: Upon pick up noticed big paint smudge mark where vehicle was struck by something. Gas tank was at 1/4 full. Cleanliness was sub par. Looked like a rush job. I called to inform about gas , vehicle was great though , 3000 mikes on a new Yukon XL . Need to give a little more tlc on the cleaning part, however , upon return the service was exceptional. They reduced my rate for the gas. As I returned it with a half tank more than when I picked it up. I also took off the big paint smudge with a rag and some gasoline, ( a trick a Mexican friend tought me) looked like nothing ever happened there. The main issue was cleanliness. I had to clean the all the windows inside . Sand in the seats. Felt bad it was a brand new Yukon XL . Those guys are expensive and should get the TLC they deserve. Ps. Full coverage insurance is way high.

Cons: Trying to scare me into extra insurance and buying gas, and then the upsell for a bigger car.

Cons: Booked something with room for 5 bags per Kayak, got a Mazda 3 which is way too snug for three full size bags and the kids' knees were all up in my seat back.

Cons: The fact that I plugged in the type of car we needed and the site scammed me into thinking I got a great deal on it when in fact it was for a much smaller car and not at all usable.

Cons: I was driving to Hana and realiall these issues on the way there... no time to turn around.. made the whole trip un comfortable and noisy and also felt unsafe at times

Cons: Waiting 2 hours for my car. Building was stuffy and hot. Car not maintained well. Gas cap missing