Pick-up location | Kahului |
---|---|
Car types | Compact, Compact SUV, Convertible, Economy, Full-size, Full-size SUV, Intermediate, Intermediate SUV, Luxury, Premium, Standard, Standard SUV |
Rental locations | 26 |
Airport locations | 22 |
Popular agencies | Thrifty, National, Hertz |
Economy | $242/day |
Compact | $150/day |
Intermediate | $159/day |
Standard | $160/day |
Full-size | $161/day |
Full-size SUV | $339/day |
Premium | $169/day |
Luxury | $164/day |
Convertible | $188/day |
Compact SUV | $180/day |
Standard SUV | $181/day |
Intermediate SUV | $187/day |
9.5
Excellent
258 reviewsCleanliness
9.6
Comfort
9.6
Pick-up/Drop-off
9.5
Value for money
8.6
One location in Kahului
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Reviews
10.0 Excellent
May 2021
Cons:
Nothing, it was great!10.0 Excellent
May 2021
Pros:
The pick up and drop off were both quick and very easy. The car was nicer than expected and the cost was excellent.Cons:
Nothing needed improvement, it was all great.10.0 Excellent
Apr 2021
Pros:
Professional staff.Cons:
Maybe not sell off cars next time they are sitting around waiting for a pandemic to end. Also maybe not gouge those of us who had to use our airline tickets before they expire and we all show up to Hawaii at once. I guess I’m glad I paid double instead of triple the price, or at least we had a car. Thanks for having a few left. The trip was great. The car was great. The price was not. I hope my donation goes to getting some more cars so I don’t have to worry about it next time. I’d have done the exact same thing if I was in your shoes.10.0 Excellent
Mar 2021
Pros:
Staff were friendly. Drop off was fast.Cons:
I didn't get a printed receipt at drop off and I still didn't receive an E-mail receipt. I need it for work10.0 Excellent
Jan 2021
Pros:
Skip the counter feature along with the ability to choose the vehicle was terrific. The drop off was also easy, the car was clean and worked well and the price was really a great value for Hawaii.10.0 Excellent
Jan 2021
Pros:
YesCons:
Costs of renting the car seemed excessive7.7
Good
302 reviewsCleanliness
8.2
Comfort
7.9
Pick-up/Drop-off
7.8
Value for money
7.1
One location in Kahului
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10.0 Excellent
Apr 2022
10.0 Excellent
May 2021
Pros:
the car rental employee at the return station was kind!10.0 Excellent
May 2021
Pros:
The staff was super helpful both pick up and drop off and Lory recommended some good places to grab food too when I was picking up my rental car.Cons:
Everything went smoothly for me.10.0 Excellent
May 2021
Pros:
Roelen at OGG was amazing! He was super helpful with our upgrade, really friendly, and played a song with my name in it twice! I’ve never had a better car rental pickup experience10.0 Excellent
May 2021
Cons:
Nothing10.0 Excellent
May 2021
Pros:
Friendly staff.7.3
Good
204 reviewsCleanliness
7.9
Comfort
8.1
Pick-up/Drop-off
7.6
Value for money
5.9
2 locations in Kahului
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6.0 Good
May 2021
Pros:
Pick up was timely, there were a fee cars to choose from. Drop off was easy.Cons:
Underage fee was $28/day for drivers under 2510.0 Excellent
May 2021
Cons:
The cost of the Rental was outrageous! $2500 for 1 week. It cost more than our accommodations did. But I hear that’s the going rate on Maui now. It was a hard pill to swallow!10.0 Excellent
May 2021
Pros:
Car was fun to driveCons:
Not your fault but better airport signs for drop off location2.0 Mediocre
May 2021
Pros:
There was nothing I liked about dollar rental car in Maui. They were a total ripoff. The car had a flat tire and I was charged a $939 dollar towing fee.Cons:
The best thing that could happen is if they go out of business in Maui so they can not rip off other consumers.8.0 Excellent
May 2021
Cons:
Prices way too high. Would have rented for 14 days instead of 1 day if prices were more reasonable. Will take Uber and buses instead.10.0 Excellent
May 2021
Pros:
Affordable and such an easy, convenient set up at OGG!6.9
Good
128 reviewsCleanliness
8.2
Comfort
7.6
Pick-up/Drop-off
7.6
Value for money
6.4
One location in Kahului
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6.0 Good
May 2021
Cons:
Calling customer service was horrible, in person assistance was good.8.0 Excellent
May 2021
Cons:
I dropped the car off and was charged $47 as I was standing in line at the airport, but I don’t see any emails about why I was charged this fee.2.0 Mediocre
Apr 2021
Pros:
Drop off was fairly quick.Cons:
The “wildcard special” while the desk agent claimed to have a “full fleet” of vehicles was not so much a wildcard as your choice in color of your Chevy Spark. Would be less disappointed and more accurate to just call it a compact or budget rental than “wildcard special”.6.0 Good
Apr 2021
Cons:
We waited over an hour in the Maui heat trying to get our car. Not enough agents to help out the 20+ customers in line. Once we got to the desk, our agent was courteous and helpful. Your policy of charging extra for an additional driver is just wrong and not appreciated. Our car was ok but had been hosed down and was wet inside as well as outside.8.0 Excellent
Apr 2021
Pros:
Pick up and drop off was easy.Cons:
Better prices, but there was a huge surge so I get it.6.0 Good
Apr 2021
Pros:
Staff was ok. Drop off easy.Cons:
Cars are extremely overpriced right now I believe Hawaii is making up for what they lost in revenue during the Covid restrictions. To pay $1400 for one week versus $300 like we used to seems pretty ridiculous. Obviously you do it because you want to go but it seems evident to me what they’re doing with the prices… Making up for lost revenue.6.5
Good
171 reviewsCleanliness
6.6
Comfort
7.0
Pick-up/Drop-off
6.7
Value for money
5.6
One location in Kahului
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10.0 Excellent
May 2021
Pros:
Loved the car and overall quickness of what happenedCons:
Felt completely rippped off with the price. I expected one price that I booked through kayak and then ended up paying $120 more!8.0 Excellent
May 2021
Pros:
No problems with carCons:
When we tried to pick up the car they lied about the car of the day and tried to charge us extra per day for convertible when that is what was suppose to be given.8.0 Excellent
May 2021
Cons:
Car smelled very heavy on air freshener. Cost for car was very high. I realize it’s the market in Hawaii but still very expensive2.0 Mediocre
May 2021
Pros:
The drop off staff was not helpful.Cons:
Explain total charges up front and explain to customer how the gas filling up charges work.8.0 Excellent
May 2021
Pros:
Staff was great, the truck was clean, in great shape, ran perfectly.Cons:
Agent can help check if insurance is needed. The price for a rental car was insane.8.0 Excellent
Apr 2021
Cons:
Local Maui Budget staff were very friendly and helpful. Budget corporate customer service staff were terrible to work with on a simple change of arrival time for our reservation.5.9
Okay
380 reviewsCleanliness
7.2
Comfort
6.8
Pick-up/Drop-off
5.6
Value for money
6.0
3 locations in Kahului
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2.0 Mediocre
Jun 2022
6.0 Good
Jan 2022
10.0 Excellent
Dec 2021
10.0 Excellent
Dec 2021
2.0 Mediocre
Dec 2021
2.0 Mediocre
Dec 2021
5.2
Okay
142 reviewsCleanliness
6.4
Comfort
6.4
Pick-up/Drop-off
3.6
Value for money
6.0
One location in Kahului
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7.2 Good
Feb 2020
Pros:
Drop off was easy. Very friendly.Cons:
Car was very dirty and not well maintained. Not enough employees during the pick-up process, 2-3 employees with 10+ people in line.2.0 Mediocre
Dec 2020
Cons:
Not enough help at the counter, long 20 minute wait with only 2 people in line. Car auto locked with keys in it somehow, modern cars are not supposed to do that which almost made us miss our flight. Sat on hold with customer NO SERVICE for 25 minutes waiting for them to answer. Even though the door had a numeric key pad, they could not give me the code to unlock the car. Gave up on them after several calls. Called my own lock smith that was there in 15 min after my call. WILL NEVER RENT FROM THEM AGAIN!!!6.8 Good
Nov 2019
Cons:
My reservation was for a Jeep Cherokee or similar model. The best we could get without an increase in price was a Jeep Compass-not even close to a Jeep Cherokee, but decent price overall. I just didn't appreciate being misled.10.0 Excellent
Oct 2019
Pros:
Pick up and Drop off Easy8.4 Excellent
Sep 2019
Pros:
Easy drop offCons:
Wait in line for pick up was about 30 minutes10.0 Excellent
Aug 2019
Pros:
Easy transaction and nice, clean carCons:
Nothing, everything was great!One location in Kahului
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4.0 Okay
May 2020
Pros:
The representative was attentive to my needs.Cons:
The SUV had roaches in it which was crawling on my baby. My wife was killing them left and right. We would of turned around but we were crunched for time. It took forever to get a car, and i was the only one there. Terrible experience2.0 Mediocre
Apr 2020
Cons:
Due to Covid-19 my flights were cancelled but despite calling several times never heard back from Advantage. And intend to receive a refund (which is I’m sure why I haven’t heard from them).8.0 Excellent
Mar 2020
Pros:
Friendly, pretty quickCons:
Maybe two sets of keys just in case you lock a set in the car. Never happened but a thought. Would have preferred having a fob to lock and unlock5.2 Okay
Mar 2020
Cons:
VERY SLOW pickup process. Each customer is at the counter 10-15 minutes, spending most of the time finding off agressive up-selling attempts - car upgrades, gas options, and mostly insurance add-ons. They hide the option of declining supplemental insurance altogether. Forcing you to choose between three levels. They pepper you with scare tactics. This all takes a lot of time. The car itself, not the model promised. Reserved a Toyota RAV5, got a large SUV. Poorer gas mileage and difficulty parking in resort's small parking spots. Car condition was pretty poor - lots of dings and scratches. Which need to be carefully documented, requiring more time. Car ran fine. Go with the major rental companies. You'll likely be about to pickup your reserved vehicle with little or no time spent at the counter.5.6 Okay
Feb 2020
Cons:
Did not have SUV and gave us a mini van that we did not like. When we drove to our condo the tire pressure light came on. We then noted a tire with a slow leak that had been pumped up for rental. We called to return the car and the person in duty found and reserved an SUV for us, which was good but we had to pay for the gas to return to airport to return van! As a courtesy, the person also gave us a 90 minute extension to return the vehicle but only noted it in the file, we were charged a $35 overage and had to stand in line at counter to ask someone to read notes and adjust, which was done, but was another hassle. We were also told it would be best to buy a tank of gas at 3.29 per gallon, but we are not told it came with $30+ of airport taxes which was ridiculous. We had to call and get that changed too. We filled up the tank which was almost empty on the SUV for $40 at Costco vs the $85 you tried to charge us. TAXES on tsnk of gas should be disclosed. In addition we were renting car from 4pm to 5pm return assuming there was a one hour grace period that is standard. When flight arrived early so we picked up car at 3:30pm, agent charged us for two additional hours without disclosing it. Lots of sneaky things we didn’t notice on contract until we read the print out on way home. People at Kahului we’re all very nice and fixed all we needed. It’s not them that appear to be wrong, it’s the company. We will rent from you again but will not take a van, will not take gas, and will look for system sneaking extra hours on the contract.6.0 Good
Feb 2020
Pros:
Car was clean.Cons:
I reserved a "Ford Mustang Convertible or similar model not guaranteed." They had plenty of Mustangs but charged me $350 to "upgrade" to what I literally reserved, a Mustang. Check out was slow as they tried to sell options and there was no one there when I returned the car and although someone appeared, they walked off in another direction.8.8
Excellent
93 reviewsCleanliness
9.1
Comfort
9.7
Pick-up/Drop-off
8.5
Value for money
9.7
2 locations in Kahului
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10.0 Excellent
May 2021
Pros:
Staff was friendly and pickup and drop off was also fast and easy.Cons:
We were told we got the last full size car which would have been a huge problem since we had 4 people and lots of luggage. So thankful they didn’t try to give us a smaller car.9.2 Excellent
Oct 2019
Pros:
Staff was exceptional. I was assisted checking in at a kiosk and probably did it in less than five minutes. At the drop off, I was done in about the same time. I should have taken longer because I left my prescription glasses in the car. But they found them and contacted me before id even had time to file a claim.Cons:
I dislike the USB connection in the car (I know: a manufacturer’s problem). The unit never communicated adequately with my iPhone, wouldn’t display my map, and insisted on playing my music in alphabetical order, starting over each time I started the car.8.0 Excellent
Jul 2019
Pros:
Staff was friendly both at pick-up and drop off.Cons:
A Tahoe is NOT a Suburban or Ford Expedition, bit that's what we ended up with.6.8 Good
Jun 2019
Cons:
After driving away from the airport and turning down the high level of A/C set by the Enterprise, we smelled Cigarette SMOKE in the car and there were soiled spots on the back seat. I called and got a reference #.3.6 Mediocre
Jun 2019
Pros:
Not much really.Cons:
The car had a lot of scratches on it and smelled like smoke. When I booked the reservation I wasn’t aware that the location wasn’t at the airport. When I dropped the car off I had to pay for an Uber because that location has no courtesy shuttle.10.0 Excellent
May 2019
Pros:
Drop off was very easy. And shuttle driver was very friendly and helpful.7.7
Good
63 reviewsCleanliness
8.1
Comfort
8.3
Pick-up/Drop-off
7.7
Value for money
7.5
One location in Kahului
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10.0 Excellent
May 2021
Cons:
The customer service rep was excellent8.0 Excellent
Apr 2021
Pros:
Good car and easy processCons:
Drop off at airport price was so much higher than local drop off8.0 Excellent
Apr 2021
Pros:
Staff was great.Cons:
Car smelt bad, like throw up10.0 Excellent
Feb 2021
Pros:
No complaints -- easy pickup, easy dropoff. No lines or waiting.2.0 Mediocre
Dec 2021
Cons:
They had only one guy at the counter even though the line was out the door and down the hallway. I stood in line for 1.5 hours10.0 Excellent
Mar 2020
Cons:
loved my cute little Nissan Juke! Quick, friendly check in. Easy drop off!National
7.4
Good
22 reviewsCleanliness
7.7
Comfort
7.7
Pick-up/Drop-off
7.4
Value for money
6.8
One location in Kahului
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9.6 Excellent
Feb 2019
Pros:
Pickup and dropoff were very easy. Had to wait for the shuttle bus for about 10 min.10.0 Excellent
Jan 2019
Pros:
No hidden surprises. Cost was as expected. Clean jeep.Good running.10.0 Excellent
Mar 2022
2.0 Mediocre
Jan 2022
8.0 Excellent
Nov 2021
8.0 Excellent
Nov 2021
5.9 Okay
Aug 2021
10.0 Excellent
Aug 2021
Ace
7.3
Good
25 reviewsCleanliness
7.3
Comfort
7.5
Pick-up/Drop-off
6.9
Value for money
6.9
One location in Kahului
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10.0 Excellent
May 2021
Pros:
Loved the staff so helpful and so kind especially Robert! He was wonderful to work with and made the whole process easy. We will definitely use and refer Ace to all friends and family!Cons:
Nothing! They nailed it!10.0 Excellent
May 2021
Pros:
The convenience and the kindness of the staff especially Robert!Cons:
Nothing!10.0 Excellent
Apr 2021
Pros:
Staff was very helpful, even worked with me to make special arrangements to pick up vehicle off hours. easiest rental i have ever had!Cons:
Nothing it was excellent service.2.0 Mediocre
Mar 2021
Cons:
Even though I rented the vehicle almost a year in advance, and a month before our trip they canceled me! I was horrified! I was told they were over booked. Come on cancel mine from that long ago? So, had to work with them to get another one, of which cost almost double. Was told we would be reimbursed the extra upon our return, but it was just the hassle of having to start over, when I know we were ousted because I had a good price from them so long ago and took it. We even had to rearrange our travel because they were only open 11:00-3:00. It was just a shame we were treated like that.2.0 Mediocre
Apr 2020
Cons:
I requested a refund and I still haven't received it. When I call Kayak, they tell me to contact Ace. When I call Ace, they tell me to call Kayak. The transparency and customer service is borderline fraudulent and should be reviewed by the BBB.6.8 Good
Mar 2020
Pros:
Car was fine and in good condition.Cons:
Drop off and pick up are a bit of a hassle as it is off site. We booked a Jeep Grand Cherokee and there similar was a Hyundai which I think is miss leading.E-Z Rent-A-Car
2.0
Mediocre
1 reviewCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Kahului
Locations in Kahului
101 Airport Road
+1 808 877 5039
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2.0 Mediocre
Jun 2020
Pros:
Not a thing! There's a MANDATORY 14 DAY QUARANTINE ! THEY REFUSED ANY REFUND OR CREDIT! THEY HAVE FILE BANKRUPTCY !Cons:
GIVE ME BACK MY $ 500.00 !!!! Company new they where going into Bankruptcy and still took people hard earned money ! Honestly I will never use a third party to book any car rental again. AS FARE AS I AM CONCERNED PRICELINE AND EZ-CAR STOLE MY MONEY!2.0 Mediocre
Jun 2020
Pros:
Not a thing! There's a MANDATORY 14 DAY QUARANTINE ! THEY REFUSED ANY REFUND OR CREDIT! THEY HAVE FILE BANKRUPTCY !Cons:
GIVE ME BACK MY $ 500.00 !!!! Company new they where going into Bankruptcy and still took people hard earned money ! Honestly I will never use a third party to book any car rental again. AS FARE AS I AM CONCERNED PRICELINE AND EZ-CAR STOLE MY MONEY!Advance Car And Truck Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kahului
from $33/dayLocations in Kahului
405 Kele St Suite A, Kahului, Maui County, Hawaii
+1 808 877 5039
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Eagle Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kahului
Locations in Kahului
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Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kahului
Locations in Kahului
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Elita Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kahului
Locations in Kahului
Maui Kahului Airport OGG
+1 808 877 5039
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Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kahului
Locations in Kahului
Take Shuttle To Fox Counter
+1 808 868 0071
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keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kahului
Locations in Kahului
405 Kele Street, Maui
+1 808 877 5039
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Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kahului
Locations in Kahului
Filters
Yesaway
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Kahului
Locations in Kahului
445 Kele Street,Kahului, HI
+1 800 781 1023
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Most popular agency | Thrifty |
---|---|
Most popular car type | Intermediate |
Average price | $144/day |
Good deal | $124/day |