Kahului Car Hire

1 location in Kahului

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E-Z Rent-A-Car reviews

Car hire locations

E-Z Rent-A-Car

Locations in Kahului

Car Rental Center

+1 808 877 5039

All E-Z Rent-A-Car reviews

E-Z Rent-A-Car reviews in Kahului

Recent reviews

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car was clean

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pick up and drop

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returned the car

use this company

car was great

great car

waited over an hour

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poor customer

great service

3.6

Pros: Staff were friendly. Car was clean

Cons: Car – I reserved a Corolla, and we got a convertible that was uncomfortable, tight (companion very tall), and difficult for to me to drive (I'm short). Made driving extremely annoying and uncomfortable. Pick up took long because 1st car had no keys inside, and we had to ask for another car.

Reviewed Sep 2019

review from
6.0

Pros: The car didn't break down and my boyfriend enjoyed driving a jeep

Cons: Well, they could have not done a sales pitch on us and made me spend more money for a car we didn't need. The biggest thing they could have done better, was tell us they were moving locations between the time we picked it up and dropped it off. We almost missed our flight and there was no apology.

Reviewed May 2019

review from
10.0

Pros: Girl at the Front desk was nice. It was late.

Cons: Overall good experience

Reviewed May 2019

review from
2.4

Pros: When we picked up the car the stuff who help us was very, very rude... not friendly at all. She was extra rude when we told her we won’t purchase car insurance.. The drop off was super easy. I can’t complaint about that.. it was our first time renting a car there. We won’t do it again!

Cons: Try to hire people who is kind, nice and friendly with the clients. Specially after you are being on a plain for hours the last thing you wanna deal with is with bad service.

Reviewed May 2019

review from
4.0

Pros: Drop off was easy--but that's all.

Cons: Pickup is a beast. Long line, no kiosk and slow as can be. Just for this reason, I won't use this company again. Also, the car is awful and not the car I booked. Yeah, they warn you that you won't get what you asked for but I noticed they didn't even have the car I requested. False advertising.

Reviewed Apr 2019

review from
7.2

Pros: Had a car that wouldn't start and couldn't be jumped but they came and replaced it. It took about 3 hours but at least it was taken car of pretty quickly.

Cons: I had a car that stopped working.

Reviewed Apr 2019

review from
2.0

Pros: Initial check in was easy. Staff was friendly.

Cons: Extremely long lines. We had problems with the tires and tpms. Had to return to the rental car three times to have tire pressure checked and monitoring system turned off. Car was not clean and not fresh smelling.

Reviewed Apr 2019

review from
10.0

Pros: Everything was easy and quick

Reviewed Apr 2019

review from
6.0

Cons: Lines were long Car was dirty on the outside

Reviewed Apr 2019

review from
10.0

Pros: Car was in good order. Drop off quick and easy.

Cons: Pick up was a bit slow.

Reviewed Mar 2019

review from
7.6

Cons: Additional cost for one extra driver was exhorbitant so we would not rent from them again.

Reviewed Mar 2019

review from
10.0

Cons: This was great

Reviewed Jan 2019

review from

10.0

Pros: Girl at the Front desk was nice. It was late.

Cons: Overall good experience

Reviewed May 2019

review from
10.0

Pros: Everything was easy and quick

Reviewed Apr 2019

review from
10.0

Pros: Car was in good order. Drop off quick and easy.

Cons: Pick up was a bit slow.

Reviewed Mar 2019

review from
10.0

Cons: This was great

Reviewed Jan 2019

review from

7.2

Pros: Had a car that wouldn't start and couldn't be jumped but they came and replaced it. It took about 3 hours but at least it was taken car of pretty quickly.

Cons: I had a car that stopped working.

Reviewed Apr 2019

review from
7.6

Cons: Additional cost for one extra driver was exhorbitant so we would not rent from them again.

Reviewed Mar 2019

review from

3.6

Pros: Staff were friendly. Car was clean

Cons: Car – I reserved a Corolla, and we got a convertible that was uncomfortable, tight (companion very tall), and difficult for to me to drive (I'm short). Made driving extremely annoying and uncomfortable. Pick up took long because 1st car had no keys inside, and we had to ask for another car.

Reviewed Sep 2019

review from
6.0

Pros: The car didn't break down and my boyfriend enjoyed driving a jeep

Cons: Well, they could have not done a sales pitch on us and made me spend more money for a car we didn't need. The biggest thing they could have done better, was tell us they were moving locations between the time we picked it up and dropped it off. We almost missed our flight and there was no apology.

Reviewed May 2019

review from
2.4

Pros: When we picked up the car the stuff who help us was very, very rude... not friendly at all. She was extra rude when we told her we won’t purchase car insurance.. The drop off was super easy. I can’t complaint about that.. it was our first time renting a car there. We won’t do it again!

Cons: Try to hire people who is kind, nice and friendly with the clients. Specially after you are being on a plain for hours the last thing you wanna deal with is with bad service.

Reviewed May 2019

review from
4.0

Pros: Drop off was easy--but that's all.

Cons: Pickup is a beast. Long line, no kiosk and slow as can be. Just for this reason, I won't use this company again. Also, the car is awful and not the car I booked. Yeah, they warn you that you won't get what you asked for but I noticed they didn't even have the car I requested. False advertising.

Reviewed Apr 2019

review from
2.0

Pros: Initial check in was easy. Staff was friendly.

Cons: Extremely long lines. We had problems with the tires and tpms. Had to return to the rental car three times to have tire pressure checked and monitoring system turned off. Car was not clean and not fresh smelling.

Reviewed Apr 2019

review from
6.0

Cons: Lines were long Car was dirty on the outside

Reviewed Apr 2019

review from

Rated no. 2

Hertz

6.5 Good (152 reviews)

3 locations in Kahului

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Hertz reviews

Car hire locations

Hertz

Locations in Kahului

101 Airport Access Road

+1 808 893 5200

170 Ka'ahumanu Avenue

+1 808 871 5011

405 Kele Street

+1 808 871 5750

Overall

6.4
Cleanliness

7.2
Comfort

7.2
Pickup/dropoff

5.3
Value for money

6.6

Recent reviews

10.0 Excellent

5 Oct 2016

Satisfied

Pros: Reasonable price, clean, nice car. The check in process was fast with the automation/video phone check in.

Cons: Waiting in line in the check in counter before deciding to go with the video phone check in.

9.2 Excellent

22 Oct 2016

Awesome price!

Pros: It took an hour to get to the Hertz place on a shuttle, which as it turns out is right next to the airport...would've been faster to walk. We got in on a Friday, so I think there was a rush (huge line). My sister rented from the same place the day before and there was no line. Despite that little hiccup, they were very friendly and helpful and didn't try to hustle me too much about addons. Once I got my contract we had to wait another half hour for the car. When I brought it back on my return, they were very helpful! I had prepaid for a full tank of gas, but had filled it the day before (doh!), but I asked the agent to remove the fee, and she did with a warning and a wink. The car worked great, and the price was unbeatable for a minivan for 8 days...$345!!

Cons: Waiting for the shuttle and then the car itself....took awhile for it to be cleaned from the previous renter. But it was a busy time for them, so this wasn't really a service issue in my opinion. The price was way worth the inconveniences.

10.0 Excellent

4 Nov 2016

Pros: Pickup and dropoff was pleasant and pricing was good. Nissan altima clean and smooth driving.

Cons: That it was all black, in and out. We were in Hawaii, so it was warm.

10.0 Excellent

17 Nov 2016

Great service and value

Pros: Service was fast and convenient. Car was fine and clean. Not my favorite car but I liked the the service.

6.4 Good

18 Mar 2017

Pros: Price was very good. After waiting for over an hour just to get to a customer rep, the representative did comp the gasoline, which I appreciated.

Cons: The wait was much too long. Hertz was not prepared to handle the number of customers and the number of representatives was too small.

10.0 Excellent

21 Mar 2017

Pros: Easy drop off

Cons: Agent told me that my hertz gold didn't apply since I booked on kayak. She said I should pay more to get the gold service.

10.0 Excellent

21 Mar 2017

Pros: Quick and easy

6.0 Good

24 Mar 2017

Cons: Poor service during return

6.4 Good

25 Mar 2017

Terrible check-in

Pros: Front counterJen was great. She checked us in quick, gave good tips for the area, offered upgrade options etc. Car was nice and clean, drop off was easy. Transportation to and from the airport was quick and hertz had lots of trams running back and forth.

Cons: It took us almost 2 hours to get our car! This location was not prepared for the spring break crowd and only had 2 people working for the general checkin in. (There were other agents working on the holiday/gold line but not enough for the general crowd...especially when one couple stayed at the front counter for 45minutes!! Our kids were miserable and hungry, not a great start to our vacation.

5.2 Okay

26 Mar 2017

Hertz overbooked by A LOT

Pros: Car was nice and was what we ordered, when we eventually got it. We had to wait in line for 2.5 hours at the Maui airport before getting to the counter because the cars had been so overbooked that they had to wait for each one to be washed and give cars out one by one before the line would advance! The wait was ridiculous. Then we waited another 20-30 minutes for our car to arrive from the car wash before we could start our vacation. It was a sad way to spend 3 hours of our vacation. I don't think we will rent a car from Hertz, at least on Maui, ever again!

Rated no. 3

Advantage

6.0 Good (253 reviews)

1 location in Kahului

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Advantage reviews

Car hire locations

Advantage

Locations in Kahului

Car Rental Center

+1 808 877 5039

Overall

5.7
Cleanliness

6.3
Comfort

6.6
Pickup/dropoff

5.3
Value for money

6.2

Recent reviews

10.0 Excellent

30 Mar 2016

Pros: clean, quick, no-hassle check out and drop off. friendly staff.

Cons: change oil light came on pretty quickly, but then, it is a rental...

4.0 Okay

10 Feb 2017

Cons: The customer service could be a lot more friendly. The feeling of over-liability with the car when compared to other rental car companies.

10.0 Excellent

3 Mar 2017

Pros: Easy pick up and return. Great place to rent a car.

10.0 Excellent

30 May 2018

Easy

Pros: Once the shuttle came it was a breeze. Quick and friendly check in.

Cons: The shuttle took too long but that seems to be the case with all car rental shuttles at Maui.

10.0 Excellent

27 Jun 2018

Pros: All staff were helpful and so very friendly. Aloha spirit through and through..

7.6 Good

28 Nov 2018

Good

Pros: We rented a van for our vacation in Maui. The van was in decent shape, pretty basic all around, and some minor dings on the back. Served it's purpose of carting many people around.

Cons: We needed to request another person was able to pick up the vehicle, and we were unable to reach anyone via the direct phone number. Called customer service and they put a request in, but couldn't guarantee it. We were able to move it over to my brother when he arrived. We were charged $80 extra to have an additional driver on the vehicle (seemed a little higher than usual); however, we weren't charged for anyone after that, which was nice. Their printer wasn't working, so there was no hard copy of documentation or form to complete with review of vehicle's condition.

6.8 Good

18 Oct 2015

Cons: The up-sales that the employees were doing was pretty ridiculous, otherwise it was a great deal for us!

8.0 Excellent

19 Oct 2015

Pros: Car was comfortable and ready

Cons: Long line to pick up. 4 employees standing around appearing to be doing nothing Car was not washed it was dirty

8.0 Excellent

23 Oct 2015

Easy to work with.

Pros: The crew was great! Easy pick up and drop off! Even got an upgrade free!

Cons: Car wasn't super comfy, but not real bad.

10.0 Excellent

25 Oct 2015

Cons: Nothing

Rated no. 4

Alamo

8.5 Excellent (98 reviews)

1 location in Kahului

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Alamo reviews

Car hire locations

Alamo

Locations in Kahului

101 Airport Access Road

+1 808 871 6235

Overall

8.5
Cleanliness

8.3
Comfort

8.7
Pickup/dropoff

8.6
Value for money

8.1

Recent reviews

6.4 Good

31 Mar 2017

Not what we saw in the picture

Pros: We expected to rent a truck with a covered back back it wasn't the case... not what we saw in the picture

Cons: The staff of Alamo was very helpful

8.4 Excellent

21 Apr 2017

Good

Pros: Car was nice.

Cons: Pricing is a bit high but was competitive to other companies.

10.0 Excellent

11 May 2017

Great experience

Pros: Alamo worked out great for us. Everything was quick and they had the process down to a science. There was an issue with our gas tank not being filled and they were quick to correct the issue with great customer service.

Cons: Everything was great.

6.0 Good

17 Jun 2019

Cons: Not charging for extra drivers.

10.0 Excellent

30 Oct 2015

Alamo at Maui's OGG is better than some of their c

Pros: Short lines, friendly service, enormous clean bathrooms in convenient spots.

Cons: No complaints whatsoever.

10.0 Excellent

2 Nov 2015

Fastest pick up and drop off

Pros: Less than 5 min to drive off with the car and drop it off. That was cool.

10.0 Excellent

2 Nov 2015

I always book with Alamo

Pros: Service with a smile. Friendly shuttle drivers as well. Good value for the price.

10.0 Excellent

16 Nov 2015

Pros: Fast and fro service!

9.2 Excellent

19 Nov 2015

Alamo rocks

Pros: service was first rate

3.2 Mediocre

6 Dec 2015

Terrible customer service

Cons: Had mechanical issues beyond my control and was told it would cost me $50 to have someone assist us. We were stranded in the hotel and had to make other accommodations to make our reservation on our last night in Maui. Car proceeded to act up and not want to start, ended up limpinge car in and when dropped it off the car didn't start for the attendant. Told him the story and needless to say I'm finished with alamo car rental services.

Rated no. 5

Enterprise

8.2 Excellent (48 reviews)

2 locations in Kahului

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Enterprise reviews

Car hire locations

Enterprise

Locations in Kahului

101 Airport Access Road

+1 808 871 6982

40 Hana Hwy

+1 808 871 1511

Overall

8.3
Cleanliness

8.1
Comfort

8.5
Pickup/dropoff

7.6
Value for money

8.3

Recent reviews

10.0 Excellent

22 Aug 2016

Thank You Enterprise

Pros: I made a mistakes with my rental. I thought I was renting from the airport but it was the one in town that I made the reservation. They let me know the issue and then gave me a free shuttle to their other location. The staff was great and I have no complaints! Thank you Enterprise!

Cons: Nothing about my rental process was bad.

3.6 Mediocre

13 Oct 2016

The wait...

Pros: I liked the friendly service and clean vehicle. Also the reassurance you seem to receive from them.

Cons: The wait. I waited in the heat for over 20 minutes AFTER being told to wait outside for an escort to take me to my vehicle. It was ridiculous. On top of that, I had to pay more than I reserved since this was at the airport and I wasn't informed prior to that it was another location down the street (less than half a mile away).

8.0 Excellent

9 Nov 2016

Great rate

Pros: Rate

Cons: To save airport concession fees, have to include $25 extra dollars for cab fare!

10.0 Excellent

12 Nov 2016

Inexpensive Rental

Pros: Good price. No shuttle though, had to take a taxi, but still saved money on it. Nice people. When I was concerned about making it by the 4:00 closing time, they made me a backup reservation at the main Enterprise location, which was very reassuring. We would have a car in any case.

Cons: Pickup was on Saturday, and they only are open until 4. Unusual, and our plane was late but I just made it. Something others should be aware of.

3.6 Mediocre

9 Jan 2017

They didn't tell us they closed at 4pmonsaturdays

Cons: We flew in from Seattle. I had 2 people in wheelchairs at airport. We got to office by cab at 415 and entire property was locked up. The ladies leaving fortunately had pity onus and opened back up to give us last minivan on Maui. I had talked to manager there few days before to confirm rental. He never mentioned that they closed at 4pm on Saturday's????i had 7 people counting on that van and really don't know what I would have done!!

5.2 Okay

13 Jan 2017

roofline too low

Pros: service was good

Cons: hit my head getting into Hyundai elantra every time driver side ext. mirror did not stay where set had to take taxi to and from airport

8.0 Excellent

22 Jan 2017

Car great, manager horrible

Pros: The car was as advertised. The charges were as advertised.

Cons: Matthew Perkins was the most Unhelpful, condescending person in whose mercy I've ever had the misfortune of being. I cannot believe Enterprise would have a branch manager so rude. Thank you Kayak for transferring my rental agreement to another branch.

7.2 Good

5 Mar 2017

Cons: They called the day before to tell me I would have to take a taxi to their place of business. The had NO shuttle.

10.0 Excellent

7 Mar 2017

Excellent Service

Pros: Top notch service from the staff

6.8 Good

8 Mar 2017

Not at the airport!

Pros: Car was fine - clean, ran well, no problems

Cons: We reserved a car at the airport and the rental agency called us the day before our trip to tell us that the pickup location was actually not at the airport and there was no shuttle. We had to take a taxi to get there. Traveling with a small child, this is a HUGE hassle because it requires installing the car seat in the taxi an then in the rental car. Don't advertise the location as an airport location if it is not at the airport!

Rated no. 6

Thrifty

7.2 Good (35 reviews)

1 location in Kahului

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Thrifty reviews

Car hire locations

Thrifty

Locations in Kahului

101 Airport Access Road

+1 877 283 0898

Overall

7.1
Cleanliness

7.5
Comfort

7.4
Pickup/dropoff

7.2
Value for money

6.9

Recent reviews

8.0 Excellent

12 May 2017

Pros: Polite Young men at both rental and turn in

Cons: No avail rentals at airport close to Kaanapali had to drive 30 miles

8.4 Excellent

14 Oct 2016

Great rental, so-so customer service

Pros: Great SUV Free upgraded SUV Convenient Shuttle

Cons: When I called to extend my rental time, customer service was very rude and hung up on me before the end of our conversation

5.6 Okay

5 Dec 2016

Cons: Too many debts and scratches on the car. Although car was good value for the money.

6.0 Good

14 Feb 2017

just okay

Pros: ease of check in and check out

Cons: staff not very welcoming. car not in very good condition, pretty banged up and rode rough.

6.0 Good

16 Feb 2017

Started off not so good, but ended up ok

Pros: I liked how the lady at the end made things right with payment. I liked how the vehicle was what I asked for and that it was new

Cons: Upon pick up noticed big paint smudge mark where vehicle was struck by something. Gas tank was at 1/4 full. Cleanliness was sub par. Looked like a rush job. I called to inform about gas , vehicle was great though , 3000 mikes on a new Yukon XL . Need to give a little more tlc on the cleaning part, however , upon return the service was exceptional. They reduced my rate for the gas. As I returned it with a half tank more than when I picked it up. I also took off the big paint smudge with a rag and some gasoline, ( a trick a Mexican friend tought me) looked like nothing ever happened there. The main issue was cleanliness. I had to clean the all the windows inside . Sand in the seats. Felt bad it was a brand new Yukon XL . Those guys are expensive and should get the TLC they deserve. Ps. Full coverage insurance is way high.

10.0 Excellent

10 Mar 2017

Maui

Pros: Very convenient and easy. Best price

Cons: Trying to scare me into extra insurance and buying gas, and then the upsell for a bigger car.

4.4 Okay

28 Mar 2017

Smaller than advertised

Pros: Competitively priced midsize, pretty standard renting experience.

Cons: Booked something with room for 5 bags per Kayak, got a Mazda 3 which is way too snug for three full size bags and the kids' knees were all up in my seat back.

4.8 Okay

2 Apr 2017

Not what I ordered

Pros: I like that the staff took care of the issue but it was twice as much as we planned for.

Cons: The fact that I plugged in the type of car we needed and the site scammed me into thinking I got a great deal on it when in fact it was for a much smaller car and not at all usable.

4.0 Okay

7 May 2017

The vechile Nissan Quest had 33000 miles ... had major break problems

Cons: I was driving to Hana and realiall these issues on the way there... no time to turn around.. made the whole trip un comfortable and noisy and also felt unsafe at times

3.2 Mediocre

26 Jun 2017

2 Hour Line to get car

Pros: Attendants were friendly. They did pass out water

Cons: Waiting 2 hours for my car. Building was stuffy and hot. Car not maintained well. Gas cap missing

Rated no. 7

Dollar

6.7 Good (47 reviews)

1 location in Kahului

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Dollar reviews

Car hire locations

Dollar

Locations in Kahului

101 Airport Access Road

+1 866 434 2226

Overall

6.7
Cleanliness

6.6
Comfort

7.0
Pickup/dropoff

6.7
Value for money

6.7

Recent reviews

10.0 Excellent

14 Aug 2017

Dollar In Maui

Pros: I like the opportunity that renting from Dollar in Maui presents. They have a daily rate that extends to their whole fleet. I rented a compact car and they gave me the opportunity to have a Nissan Mini Van that was available, which I accepted. No additional costs.

Cons: I can't think of a thing I didn't like about this rental.

6.0 Good

23 Nov 2015

Battery almost dead , had trouble starting the car

Pros: Quick and easy pick up

Cons: I thought it was from rent a wreck

9.6 Excellent

26 Aug 2016

smooth

Pros: Prompt and courteous staff

Cons: The strange location of the drop-off box.

6.4 Good

30 Sep 2016

Cons: Mark up all over

5.6 Okay

15 Oct 2016

Cons: An extra $13 dollars a day to let my wife drive? Feel ripped off The Nissan Altima is horrible for the front passenger. The seat is too low and not adjustable. Dollar could/would not give me an alternative vehicle.

4.0 Okay

22 Oct 2016

Not what I asked and pay for

Pros: Good has mileage

Cons: They tried so hard to get me to upgrade so I did fir an extra 18.50 per day, then they didn't even have the car after waiting for 1 1/2hrs. They wanted to give me a free upgrade to an suv. I didn't want that, just give me what I paid for. Then the lady says they have an economy car (the original car I reserved before I paid for the upgrade) I could take. NOW why would you talk me into an upgrade on a car you dint have and then offer me the exact car I originally paid for at an upgraded price? I was so frustrated after the long wait that I just took the economy car and left. NEVER pay for an upgrade. If they don't have what you reserved then they should upgrade you for free.....period. NEVER going with dollar again.

9.6 Excellent

15 Dec 2016

Great Value

Pros: The price was right!!

Cons: Could have smelled a little fresher inside/

5.6 Okay

19 Dec 2016

Cons: Got the impression there would be nicer cars than what there actually was.

10.0 Excellent

21 Dec 2016

Great value, good service

Pros: Car was clean and nice and reliable Service was fast and friendly

2.0 Mediocre

22 Feb 2017

Infested with 1,000 spiders

Pros: Spiders

Cons: Spiders

Rated no. 8

Budget

6.0 Okay (67 reviews)

1 location in Kahului

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Budget reviews

Car hire locations

Budget

Locations in Kahului

101 Airport Access Road

+1 808 871 8811

Overall

5.8
Cleanliness

6.5
Comfort

6.7
Pickup/dropoff

4.9
Value for money

6.4

Recent reviews

3.6 Mediocre

17 Oct 2016

Cons: The pickup took over an hour, common budget you can do better

4.4 Okay

5 Apr 2018

Cons: Wait times to pick up the car was unacceptable. We waited 2.5 hours at the agency before we actually received our car.

4.4 Okay

26 Jun 2018

Awful checkout!

Pros: The car was in good shape.

Cons: Two hours to get a car! Unacceptable!

10.0 Excellent

28 Jul 2018

Pros: Easy pick up and drop off.

6.0 Good

22 Oct 2015

Cons: Too long to wait for a car

9.2 Excellent

22 Oct 2015

Speedy service and a great rate!

Pros: Great rate for a full size car. Shuttle very efficient. Easy pick up and drop off. Nice car.

Cons: Trunk small for a full size vehicle.

7.6 Good

2 Nov 2015

Pros: Easy drop off

Cons: The wait to pick up the car was horrible! Other then that there was no problem. But we must have waited an hour and a half with a 2 and 3 year old after a 6 hour flight and it felt like easy a nightmare.

5.6 Okay

22 Nov 2015

Cons: Pick up took way too long.

2.4 Mediocre

3 Dec 2015

Terrible experience- waited 30 minutes for car, ca

Pros: It was one of the less expensive options available.

Cons: Despite having a reservation, we still had to wait over 30 minutes for the minivan to be ready- with 3 kids (12, 2, and 3mos) who had all been travelling all day. The facility is small and not nice so we opted to wait outside in the wind. The minivan itself was awful, obviously the base model and very worn. We also rented a car seat that was old, coming apart and basically just a plastic chair. All in all, an absolutely horrible experience.

4.0 Okay

14 Dec 2015

Vehicle that doesn't work

Pros: Got a Jeep Wrangler for which the all wheel drive dos not work and had steering control issues. It wasn't less expensive either. Not worth the pain.

Cons: Bad vehicle

Rated no. 9

Payless

5.8 Okay (91 reviews)

1 location in Kahului

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Payless reviews

Car hire locations

Payless

Locations in Kahului

101 Airport Access Road

+1 808 877 8720

Overall

5.4
Cleanliness

6.3
Comfort

6.2
Pickup/dropoff

5.1
Value for money

6.2

Recent reviews

2.0 Mediocre

14 May 2016

Cons: i dont know how , but i paid 65$ a day when your ad says that i need to pay 25$ a day

4.8 Okay

17 Jan 2017

Pour customer service with pickup.

Pros: the price was good value . drop off was a good experience.

Cons: the pick up took over an hour and they went from 8 people at the desk down to 4 during a busy time. everyone in line was very frustrated and I found the experience unacceptable. I will not lease from them again due to the experience.

5.2 Okay

17 Feb 2017

Pros: The Ford Escape was very nice. I was originally quoted for a Hyundai Accent, but was presented with a Chevrolet teeny car that my golf clubs would not fit in.

Cons: They charged me an extra $20/day for the Escape. They also extorted an additional $225 for insurance coverage. I explained that I had sufficient insurance of my own, however they said that if I had an accident the contract would stay open until the car was repaired and my insurance would not cover that. I was also told that it could take 3 to 6 weeks for the parts to come from the mainland. I will never again rent a car from Payless or Budget Car Rental!

5.6 Okay

4 Aug 2017

Pros: clean and full tank of gas

Cons: online it says 170 but when I went to the dealership it cost 240

6.8 Good

25 Jan 2018

Good car and service, but support is needed.

Pros: Car was nice and clean.

Cons: We had to stand in line for over an hour to pick up the car, after traveling all day. Unacceptable.

5.6 Okay

22 Apr 2018

Pros: Car was in good condition. Great gas mileage.

Cons: Pick up and drop off took WAAAAY too long. The counter representatives were not very friendly, and were very inefficient. After waiting in line for almost an hour, I still had to wait another 20 minutes while they got my car ready. Not sure why you have to set a reservation time of nothing is ready anyway... interior was quite stained when I got the car.

4.0 Okay

19 Jun 2018

Cons: Pick-up and drop off confusing, inefficient. Poor car choices without a chance to see the car before signing. Will never rent PAYLESS again. Final bill had hidden charges no revealed at time of pickup.

8.0 Excellent

16 Oct 2015

Better than I expected

Pros: Incredibly low rate and reasonable fees if you have your own insurance. The employees were incredibly helpful. We got a Chevy sonic which was perfect for 2 people with 2 suitcases. Also a great compact car for the Road to Hana

Cons: Only downfall was it seemed like no one at OGG knew about Payless or that it was at the Budget office. That might be something to add into the reservation email.

4.8 Okay

24 Apr 2016

Meh...

Cons: Set reservation for a Kia / Hyundai 4 door sized vehicle. Upon pickup none were available and received a small hatchback Nissan Versa

5.2 Okay

30 Apr 2016

Payless but not painless

Pros: Nothing to commend Payless.

Cons: First, Payless was very hard to find, turns out it was inside the Budget Care rental place. I feel somewhat cheated. Car was reserved for a total of $168, but charge at counter came to $200. I did not select any extra options. Also the compact was supposed to be a Nissan Versa Sedan or equal, but was the smaller Nissan Versa Note model, with no trunk, which is not equal but lesser. The agent handling the customer next to me was really giving the couple a very high pressure (uncomfortable to say the least) sales pitch to buy the upgrade and buy the extra insurance...he was quite intimidating..HATE these low-cost rental car companies.. Also my car had a tire that went needed an air fill. Will NOT rent from Payless again.

Rated no. 10

National

9.8 Excellent (2 reviews)

1 location in Kahului

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National reviews

Car hire locations

National

Locations in Kahului

101 Airport Access Road

+1 808 871 8851

Overall

10.0
Cleanliness

10.0
Comfort

9.3
Pickup/dropoff

10.0
Value for money

10.0

Recent reviews

10.0 Excellent

15 Jan 2019

Just what I wanted

Pros: No hidden surprises. Cost was as expected. Clean jeep.Good running.

9.6 Excellent

4 Feb 2019

Pros: Pickup and dropoff were very easy. Had to wait for the shuttle bus for about 10 min.

Rated no. 11

Avis

5.9 Okay (17 reviews)

1 location in Kahului

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Avis reviews

Car hire locations

Avis

Locations in Kahului

101 Airport Access Road

+1 808 871 7575

Overall

5.9
Cleanliness

5.8
Comfort

6.8
Pickup/dropoff

4.8
Value for money

6.1

Recent reviews

6.0 Good

12 Nov 2015

Cons: Pick up time took much longer than it should have

6.0 Good

28 Nov 2015

Pros: Lots of cars to choose from.

Cons: The first car we rented was in horrible shape. I wasn't sure if it would even make it back to the car rental location. The second car was better and the swap out of cars was painless.

6.0 Good

26 Jan 2016

wait, wait, and wait

Pros: van driver was full of good info

Cons: Apparently Saturday evenings around 10pm all checkouts are done manually since the software on the mainland is updating. This caused about 20 minute wait time with 3 people in line.

2.0 Mediocre

18 Apr 2016

Cons: Everything

4.8 Okay

8 May 2016

Just ok

Pros: Plenty of room for luggage

Cons: The minivan was several years old, a bit scuffed inside, and the engine made funny sounds at times.

6.4 Good

6 Nov 2016

1.5 hour wait to pick up car

Pros: The car was in great shape and a good value for the money

Cons: We waited 1.5 hours in line/waiting for the car to be cleaned. It was busy Saturday, but they were severely understaffed and we spent an hour longer than we anticipated to get the rental car that we had a reservation for.

6.4 Good

13 Nov 2016

Pros: Super friendly staff!

Cons: The car was filthy on the inside

8.0 Excellent

27 Nov 2016

Satisfied but room for improvements

Pros: Friendly staff and great inventory of newer vechicles. Drop off and shuttle to airport was quick and easy. Clean vehicle interior. Vehicle ran well and performed to expectation.

Cons: Check in took 60-90 minutes waiting in line which is too long of a wait for my patience. We rented a beautiful low mileage Ford Mustang convertible. Vehicle could have used a car wash. Most of the vehicles in the lot appeared to be in need of a rinse down.

6.8 Good

28 Nov 2016

Long waits

Pros: Car was great. Customer service reps were very freindly

Cons: Took 45 minutes to get to Avis rental office from airport even though it was a 5 minute drive. Long line at airport Then took another 45 min to get to counter Then waited for car in lot for 30 minutes

2.4 Mediocre

1 Jan 2017

Wont ever do again

Pros: Took ovwr an hour for them to get the car, rude staff, only would talk to me if we were willing to upgrade. Worst experience i have evef had renting a car

Ace

1 location in Kahului

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Car hire locations

Ace

Locations in Kahului

445 Kele Street

+1 808 495 8895

Advance Car And Truck Rental

1 location in Kahului

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Car hire locations

Advance Car And Truck Rental

Locations in Kahului

405 Kele St Suite A, Kahului, Maui County, Hawaii

+1 808 877 5039

Eagle Rent A Car

1 location in Kahului

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Car hire locations

Eagle Rent A Car

Locations in Kahului

Kahului airport

Europcar

1 location in Kahului

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Car hire locations

Europcar

Locations in Kahului

Please Go To The Advantage Counter

+1 808 877 5039

keddy by Europcar

1 location in Kahului

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Car hire locations

keddy by Europcar

Locations in Kahului

405 Kele Street, Maui

+1 808 877 5039

Sixt

1 location in Kahului

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Car hire locations

Sixt

Locations in Kahului

410 Koloa Street

+1 833 848 5048

Sunnycars

1 location in Kahului