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Pros: Staff upgraded me both ways to an emergency exit row with more leg room.

Cons: Breakfast was just so-so, not enough snacks or drink service throughout. The departure from the plane took over an hour (JFK’s fault, not Korean Air).

Pros: Plane loaded quickly and departed on time. Beautiful clear day for flying.

Cons: Narrow seats on a small plane.

Cons: A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore

Pros: This was a Delta codeshare on a Korean Airlines plane. The seats in business class were very comfortable and it was easy to stretch out and sleep.

Cons: The food was mediocre. Not terrible but not very tasty either. There is no wifi!

Pros: The food was great and the service was good as well.

Cons: They did not give us instant noodle when we asked for it and the seats in Economy did not have foot rest in front like Singapore Airline.

Cons: Good everything

Cons: Food options!

Pros: It was a two and a half hour flight and even in economy they served a full lunch with drinks included and tea and coffee service after. And they were so efficient!

Cons: No complaints at all, it was a great flight experience.

Pros: Crews and their messages sounded nice but some parts sounded like it was little too much for normal passengers.; somewhat threatening or too warning ..?

Cons: Transit should be guided better, especially if it involves terminal change. It was difficult to pickup and send the luggages as well. The airport terminals were way too hectic. It was hard to find ground staffs.

Pros: The seats were cleaned and neatly arranged. Amenities were provided such as tooth brush and slippers which made the flight more comfortable.

Cons: The meals could have been prepared better in both taste and quantity. Flight attendants could have come around more often to refill beverages or requests during meal servicing.

Pros: Everything. Very comfortable seat. Great food.

Cons: Better movie selection.

Pros: Nothing

Cons: The seat, the food, the services, the boarding could have been better!

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Pros: Boarding was easy

Cons: Expensive flight

Pros: Great flight....enjoyed it thoroughly.....

Pros: Seat was not super comfortable. Crew was excellent.

Cons: There was no online checkin or any ability to choose seats on your app.

Pros: The crew was nice and reply promptly. They provide water/juice and snacks several times besides the main meals.

Cons: It was confusing to do online checking because I couldn't check in on Vietnam airline website. The airplane was old and had bad smells.

Cons: Seats we’re tight on second flight. They had an odd foot rest protruding.....?

Cons: They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food.

Pros: Flight cancelled due to Pooley strike. China air did help us get an alternate flight with a different airline.

Cons: More notice on cancellation. Airline knew the pilots were a problem long before our flight.

Pros: Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines.

Cons: Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback.

Pros: Nothing

Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Pros: Ok

Cons: Comfort

Pros: Food varieties are not that good

Cons: Make the food quality, quantity and varieties to be improved

Pros: yes to both.

Cons: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Cons: More entertainment and food options. Service not in line with price charged for the flight

Pros: Great flight....enjoyed it thoroughly.....

Pros: The service was outstanding! All of the flight attendants were amazing!

Pros: Amazing crew, very nice and helpful.

Pros: New aircraft

Cons: The willingness to provide a better quality service by the entire cabin crew and improved food quality.

Pros: Smooth boarding

Cons: If they could serve a light snack would be good

Pros: Seat was not super comfortable. Crew was excellent.

Cons: There was no online checkin or any ability to choose seats on your app.

Pros: Crew was nice and friendly. Food came in a paper bag but still was good and plenty. The plane was an Airbus-330, it's a smaller plane for shorter routes but the seats were actually more comfortable than the newest Boeing 787-9 they use for long hauls.

Cons: Don't bus the passengers to the plane and make them climb the stairs. It's almost 2020.

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Pros: Nothing

Cons: Need improvements

Pros: Crew was great. Apartment class was great!

Cons: Don't put on the airport board that the plane is boarding when it is not

Pros: Crew were responsive. 787 has more legroom & better recliner, window shading was amazing

Cons: Vegetarian food quality needs improvement

Cons: Entertaintmebt was poor, and quality of screen was bad

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Cons: baby food could have been served baby bassinet installed only after asking multiple times

Pros: Food was great, service was also amazing.

Cons: The seats are so small and so uncomfortable, it almost made the 11hr flight unbeatable

Cons: Just to improve on the services and hospitality but there are really good

Pros: M

Pros: The food was good

Cons: The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger

Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Pros: Nothing

Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Pros: Crew was great. Apartment class was great!

Cons: Don't put on the airport board that the plane is boarding when it is not

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Pros: Not satisfied

Cons: Need improvements

Pros: It’s OK

Cons: Need improvements

Pros: Nothing

Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Pros: On time arrival and departure Aircraft excellent

Cons: In flight Service was mediocre at best Baggage arrival very late despite priority tag

Pros: The crew was good. Loved the mango juice and veg food.

Cons: The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more.

Cons: There was a delay of more than 1 hour.

Pros: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Cons: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Pros: The food was good

Cons: The chair is crazy small and tide was really not comfortable at all . I wish they could make it a little bit bigger

Pros: I slept. Food was fine even though I forgot to order vegetarian. Movie selection seemed extensive too.

Cons: No a lot.

Cons: Entertaintmebt was poor, and quality of screen was bad

Cons: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.