Low season | September |
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High season | January |
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
The flight from QRO to IAH had some turbulence on the way up and again a lot of turbulence when landing.
The flight crew was fantastic. The flight attendants were incredibly considerate, kind and attentive.
On time take off…US cabins look tired and need of refresh!
Fantastic. Smooth boarding with an infant. Never experienced it with any other carriers.
Should have video screens Plane audio was poor and without wired connection hard to understand crew. Should serve more than just cups of water and pretzels on six hour flight. Did not see crew rest of flight. Fix charging sockets to retain charging blocks.
Nice flight, nice crew but no cookie or napkin with my seltzer.
Awful. I got stuck next to a person carrying a dog and behind someone with a dog. People need to board these dogs downstairs. The cabin is crowded enough with your pets
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
Crew was not very helpful. They forgot to serve me coffee and had to wait for a long time.It looked as if they were not very happy with what they were doing.
Nothing exceptional. No drink of any type, even in first class was provided for the hour and half trip.
Information when booking said the flight would be with American Airlines but the flight was actualy with British Airways. Check in from Orlando was nice and quick. I agreed to put my cabin case in the checked luggage as it was a full flight. Case came back damaged (unable to put the handle down) so will have to dispose of it. Seats were quite cramped with very little leg room, even for economy. This was the experience of both the outgoing and return flight. Cabin crew were ok and flight time was punctual.
Delayed abs delayed Gate crew giving poor info - we are definitely leaving at —- Ultimately to cancel flight after 4+ hours of delays Just cancel it earlier
Was flying in premium eco and there were around 5-6 movies I wanted to watch and none of those could I play for some reasons. Not just me we checked w the person sitting next to me. Few of the movies were only playable :( Also that was not great that we couldn't upgrade to business however tried to, many times before the flight :(
Flight delayed, boarding time kept changing, not good. Nee firm information given each time.
Apart from the delay due to unforeseen circumstances. The leg from sjc to dfw was fine. It was the leg from dfw to orf that we encountered issues mainly due to the flight attendant crew not being friendly. We had two small children and we needed some assistance to warm up milk so the baby would sleep. The crew just didn’t get it and made things very difficult. One made a remark that the baby’s dirty diaper smell was a “gift” to the plane in a rude way. Normally I’d brush that off as a funny comment if the rest of the trip the attendants were helpful or understanding of the difficulty we faced. But that wasn’t the case. We were met with rudeness on the second leg. Whereas on the first leg the crew were so nice and helpful.
It was a horrible snow storm, but updates were inconsistent and the app never displayed a remotely accurate time or gate until very close to boarding.
I don't like that I have to pay if I want extra leg room. The seats are so expensive; I sit in normal seats and my legs and knees cramp the entire flight. I never feel comfortable on AA flights.
On time flight , great service from crew , comfortable and enjoyable
Both flights were delayed. One by an hour and the other by 1 1/2 hours after boarding.
One of the flight attendants was very attentive to a couple traveling with a child under 1 one year old.
Assistance with wheelchair was very good. leg room was comfortable
I Teall staff was great and helpful and communicated needs and special care for my granddaughters and family as well as others. Well done
No entertainment on a long flight killed it for us
I was unaware I was booking the basic economy flight and had to spend an extra $125 for baggage plus $100 for seat selection. There was also no opportunity to upgrade into a different ticket type. The seats were very cramped and mine wouldn’t stay reclined
The flights were pretty close to the scheduled times, all connections were smooth and without additional delays, and my luggage was accounted for throughout the journey. All in all, this was the best travel experience I've had in quite some time.
Unable to initiate refund/reschedule the ticket #worst experience #lost 900$
I had written all my complaints on my trip from Grand Junction to Denver so I will repeat it here! I was absolutely appalled that I had to pay for a regular seat that I choose 24 hrs before boarding! Also I checked my large bag which I had to pay for as well, and by the time I boarded all the room in the bins were gone so also had to check that one. I noticed people pulling out oversized suitcases, bigger than the measurements stated for carry on, and also large pack packs stuffed full! So these people were taking up 2 or 3 spaces that the rest of us should have been able to use but couldn’t! NoTV on the flight! Thankfully I had downloaded the United Airlines app and was able to watch movies on my phone. Don’t remember the last time I flew in a plane with no movie screens!
Terrible experience. Air canada is the worst and Kayak website is also not transparent.
This was a fraudulent transaction. Kayak was at fault for accepting a stolen credit card. Kayak needs to change their verification process.